OnePlus India Complaints & Reviews

I purchased ONE PLUS 8T Hand set (Lunar Silver) on 25th January 2021 from AMAZON India, within One week the Hand Set started heating up and draining charge . After submitting the phone for 5 days also, the issue persists and the service center is not ready to resolve my issue.

Hi team,

I have purchased One Plus Nord AC2001 on 02/03/2021 mobile recently but on the next day device having battery draining issue and producing more heat. I visited multiple times at service center finally submitted my mobile but it has been more than 3 days. As they have mentioned it is normal also we have diagnosed the device nothing found any error.

Kindly look into this issue as this product is defective and having more issues also I am not satisfied with product. If anything happens or caused by the product. Would One Plus company take responsibility or reimburse the amount of pyhsical damaged.

Thanks

Trouble in hearing of voice break while attending or listening music

I purchased oneplus buds in decmber 2020 and after using it for 2 month the left earbud stopped working and is unresponsive .i registered a pickup for the service centre at indore and my deviice was picked the company wated a ainvoice and i sent them but the service centre executive did not accepted my requests statingg that the device is not purchased from authorized store . after continuos requests also they refused to repair the device which is in warranty.and so here is the complain

Take strict action against onePlus.in these prop6are not replying to nail no refunds for the product CUSTOMER didn't received my case id id[protected] from mail support of onePlus and nobody is giving any supported on mail

in call theya always say to wait for 48 hours ### filthy people i am done with onePlus india

and will be taking strict action if no refund in 24 hours

So in OnePlus website it is showing refunded on 6th march what's going on there??? you guys wanna eat the money or what?
order no : M[protected]

i will strict action against this if not getting my refund within 24 hours

From the youtubers false promotional video, i got exited and bought oneplus 8T (oneplus flagship) and now I'm the victim of oneplus 8T and my phone has display issues from the initial time onwards, later some water splashed dump error came and nobody from oneplus authorized service engineers donno how to repair/fix it also damaged my phone this told me the second engineer from oneplus and he is not confident to repair as he is telling that if we change the display not sure it will be functional maybe the problem with the motherboard . From oneplus end nobody is responsible for that, no escalation point aslo now i donno what to do just used 3 months, every time if i call the customer care they will redirect here and there, they also donno what to do

Not working properly
voice loss
when u restart, loss of data and storage
after switch off i[censored] switch on you get different language and phone automatically goes in reboot mode.

factory setup means loss of everything

One plus nord, when in the morning if you switch on the mobile it go to to restart mode and every this in the mobile wipe out.

here you lost everything in storage.

when i get the call, calling person can't here me.

some time suddenly i get the massage for up date.

Mic is not working

Hi sir,
Didn't want to disturb you, but time permits me to do that.
Sir I am using one plus mobile...as a happy customer, now charger wire is not working...and I placed an order ...by mistake I ordered type C where I need to do order for type...A,
I tried contacting customer care I spoke Jackson and Vignesh both of them were talking like a parrot to help me out, rule is this rule is that rather helping customer and also..they were like I can't do anything when I told them connect me to the managers.. again been said by them is not in rule. This is how a customer is been deal by ONE PLUS, this is how you promote the brand. Mistake is been deal or handle like inhuman.
Hoping a helping hand atleast from you.one negative comment hammer thousand customer, the way customer is been deal by customer care is not good.
Saba abbas
[protected]
Bangalore
Also, please be aware that I am a physically challanged person and will have difficulties to go out and buy the things.

I ordered from you, so that I will get a genuine product. Agreed that I made a mistake in selecting the product but a company policy should not be so stringent that a customer has to feel disappointed.

Order No. M[protected]

I bought one plus TV on 13th Jan through their website. I got the delivery and then after a week their technician came for the installation but was not able to install the TV properly then again after a week another person came and did something and then said that TV wifi is not working, contact to the customer care. Then I post the complaint about that but still not getting any solution. And when I called them they says that we will replace the part in one week. When I am paying full money then why I am getting demaged product. I asked them for replacement and they says we wont provide you the replacement. Is it not like the cheating the customed by selling them damged product with taking full amount.

This is regarding the OnePlus 7T Pro, bought on 3rd Jan 2021.
The phone has an issue with Camera lenses and phone hang.

I had contacted to customer care center of OnePlus at CSMT, Fort. The customer care center recommended calling customer care.

As per the advice given by customer care, within 30 days file a complaint, and replacement of the phone can be done.

I submitted the phone to OnePlus care.

But I got a reply saying that replacement can be done only within 15 days.

hence, customer care of OnePlus misguiding me related to my phone issue during covid lockdown period.

this misguiding related to expensive phone cause a lot of problem for me. I submitted the phone as per the problem within 30 days as advised by one of your customer care executive.

Is this Oneplus big brand customer service is?

expecting a reply with Phone Replacement.

Thank you.

Deshna Shah
[protected]

Dear Sir/Madam,

this is inform you that I have purchased led tv 43 inch's through flipkart online, tv come on 23th jan-2021 but I have issue the installation date is take too long, I have send email to installer for earlier installation but he's not respond and I call flipkart customer care he's also not respond.

I request to you please take action for the above, further better feedback from customer.

Order details
Order No:- OD[protected]

I have purchased one plus Nord 4months back.
I am not able to hear the voice while calling. If I put it on speaker then I can hear. I have contacted customer care, they suggested to visit one plus service center. They have repaired and told that it was a software issue. But exactly after one week still the same issue.

I m complianing about sms service center option.. I m not able to get sms service center option in my one plus nord..
I m also dialing *#*#4636#*#* but still I m not geting any option for sms service center ...

So I m not able to send text massgae from my mobile..

Is there any software problem ...in my one plus nord

Fake item n different colour very bad song voice and one plus package lovo under package others company

Fake item one plus lobo n local item under package

Dear Sir,
My Name Is Rahul Kumar!
Contact No. [protected]
Email ~ [protected]@gmail.com
I Purchased Oneplus 8T 5G (Lunar Silver) 12GB 256GB Variant On 29th November 2020!
After 15 Days O[censored]sage I Noticed That Navigation Bar At The Bottom Of My Display Had Been Burnt In!
I Contacted Oneplus Customer Support And They Denied Me A Replacement And Told Me To Submit My Mobile To A Service Centre!
I Live In Motihari, Bihar And There Is No Service Centre In My City And There Is Only One Service Centre Which Is In State Capital Patna, Bihar!
The Navigation Bar Burn In Disappeared On Its Own And After Some Days I Started Noticing Heavy Image Retention On My Device...Any Bold Static Image On My Display Leaves Their Ghost Image On The Display...And This Is Happening All Over The Display And All Icons Are Getting Burnt In!
I Contacted Support And They Asked Me To Wipe Cache Of My Phone!
This Is Clearly A Hardware Issue...And Its A Defective Display And I Want My Phone Replaced At All Cost!
I Paid 45, 999 Rs For This Phone And They Sold Me A Defective Unit!
Please Help

Hi Oneplus team,
I am extremely sorry for writing this with my frustration. Since past 10 days I am struggling like anything to fix my Oneplus 7 pro mobile. After recent oneplus update, my mobile start giving issues like few application getting stuck and mobile camera not working properly. I had seen multiple reviews about the recent update and causing this issue. I approached to customer care service multiple times and they couldnt resolve the issue, instead they are just trying to fool me that we will get back to you, but so far no one called me back. 3 days back finally I went to oneplus service center (Himayat Nagar Hyderabad) and they said mobile is still under warranty till Non.2021 and it will be repair by Friday. Today I got the call([protected]) and they are saying you have to pay 18000Rs. REALLY???
When we spend 50K just for a mobile then we are expecting those level services and support. But you people are just taking money and wasting our valuable time.
If camera stopped working after update then why should I pay moreover its under warranty. I am really getting frustrated and I want to fix my mobile as soon as possible and give me the replacement for that.
Its highly disappointing for me to get these kind worst service from Oneplus.

Please contact me asap.
[protected] [protected]