OnePlus India Complaints & Reviews

I have brought one plus nord 8/128 GB from Amazon and sold by rocket kommerce LLP which was delivered on date 12 february 2021 and yesterday date[protected] I have experienced black screen on my phone it could not switch on anymore I also have a warranty on this kindly look into this matter whether it has to be replaced by a new one or not

Went thru screen replacement of my OP 7T of rs 12473/- at ur exclusive OP service center, Indore, but within 2 day its back cover get detached. Because of their mistake n for the same purpose went to center again travelling 200km, but the back cover again get detached even i followed the instructions provided by center...
I loved OP mbl but now their care facility is too much poor. I went 3rd time this time also same issue, back cover get detached n due to that its call volume becm too much low, not audible n charging port also not working properly.
I went 4th time on 25th june 21 n get my mbl repaired...
Issue still not resolved, very low call volume, charhing port issue, also dust deposits on front camera(inner side)
This is too much.
Now i want it to be replaced. Already complained 3times to oneplus customer care but they r unresponsive..
Going to center again tomorrow for last time. Facing it fm past 7 months
Total cost so far 36k purchased
+ 12k screen replacement + 5time travel 5*1000 + loss of 5day slry 15k
Total 68000/- just for ur mistake

In one one side sound is more and in another side it like negligible, please replace it

Sir i have buy a device and insurance. My phone is damaged from april and i have informed them about this that time covid was out of control so they denied and said to me your insurance will be extended but from 5 day i m calling them and they now dis agree that and 29june 2021 is last date of my insurance now they are saying go to delhi or banglore

I ordered Oneplus bud z on 23 June 2021 at 09:50 Am. Payment was successful for order no M[protected].
At 11:30 Am on same day it was showing as order cancelled.
On contacting Oneplus many times, call executives were giving vague excuses like
1. Payment is not done
2. Contact your bank.
3. Contact PayU for refund as Oneplus is not responsible for refund.
Till running behind Oneplus India for refund.

Hi,
My oneplus nord phone picked up from my home for repair for speaker issues.
It has been now almost 3 months and not received the phone yet.
Could you please assist to get it resolved asap. I have followed via email, customer care personal but no proper response when I will get it back.

Case I'd :[protected]

This case is regarding my newly bought Oneplus 8T Green 12/256 from Croma Store Bhuj Gujarat on 31/05/2021. The Product has Battery and Heating issues so it was sent for Testing by Croma Store Bhuj to Oneplus Service Centre Gandhidham Gujarat. After some 3-5 days i got a response from Croma Store Bhuj that the product has been updated and its working fine. So as per representative i need to pick the device from Croma Store Bhuj . I went to pick the device on 18/06/2021 from Croma Store Bhuj and when i checked the device it was totally manipulated and opened from Oneside and there were scratches on top border. The Product was totally Tampered by Service Engineers and it was totally mishandled . The Product was opened without my concern and it was totally in a bad condition. I Applied for replacement for my device but no one is responsive to my issue. I Purchased the Oneplus Product 8T and its really disgusting feeling that from last 20 days i am unable to use my newly purchased device due to poor quality and poor service.Very bad experience and really disappointed .
So i request Onepus India to kindly provide me a new replacement of my device at the earliest as i have face many problems till now.
I have attached Invoice, Receipts and images of the device, please find the attachment.

Thank You
Akbar Mara
[protected].

I have OnePlus 9 pro in which the charger stopped working 4 days ago i tried reaching OnePlus live chats, call, tweets etc
But I can't get any good response at all
They only say visit the nearby service center and nearby service center is 400 km away from my hometown ...but i contacted all of the service center nearby before reaching there as a confirmation but no service center have the stock of the charger they asked me 10-12 days and one of the service center talked like i am a jobless guy i don't have any work he didn't listen to the issue and spoke only that come to the service center and he cut the call so i was so disappointed that i bought a flagship product but i can't get any options from OnePlus to replace is asap
For a charger i have to wait 15 days this is the service i accept buying a flagship product..the whole team is making me fool all the authority i talked they come to the point that visit the nearest service center.. what i will do visiting no stocks are there...

Sound slowly connection problem and battery issue

My device one plus nord has given to repair wia insurance company(zopper) to one plus store its almost 2 months complete, but i cant have my device yet, i called them every day thay can't doing anything about my device everyday they tolled me just wait 2 daiy Frome 2 month this is so long time now
I request you to please halp me
Thank you

My name is akshay patel. And I’m user of one plus.
Before few days ago my one plus nord get blast which was (cost around 30000/-) and on second day of blast I bring it to one plus care ahemadabad (Gujarat). They are giving me invalid reason and denied to give refund or replacement. People over there not giving us proper reason at all.
Phone is still in warrenty.
Here are some pictures of my phone and job sheet from one plus side.
Please take action on this matter and try to give us refund as soon as possible.

I have problem in my mic. it sometimes volume increase and decrease automatically.

Charging cable automatically started not working without any harm I buyed new phone oneplus 9 pro product is in warranty please replace it as soon as possible my phone is switched off

Email [protected]@gmail.com

Dear Team,

Please be informed i have come across a serious bug on your OS security side, for face lock.

Were an identical real time face is able to unlock an ONE-PLUS device as an registered user.

You can contact me on the below email id:
[protected]@hotmail.com / [protected]

This is an serious issue and can lead to breach of confidential data if the phone is stolen or used by identical person.

I ordered Oneplus band strap from OnePlus store and after two hours of ordering I changed my mind and cancelled the order which I have already paid 348 rupees. As per company policy they refund the money in 5 business days but 8 days passed now. I haven't recieved refund money.

Dear Team,

I have raised a concern 2 days back for my oneplus buds Z which was having some problem in hearing however I contacted customer care support center for pickup request.

It is very nice of you that you helped for picking up device from my residence.

Now the issue is when I got call from one plus care center they told me to give me charging cable which was received at time of purchase of oneplus buds Z. They told me to that if you will not give charging cable back We will remove charging cable from replacement which we are giving to you. Or visit customer care center and give us charging cable back and we shall give you new buds on hand. As I am travelling so I told them to send buds and if you are having such policy than remove cable and give me new buds. But I dont think this genuine way of work.

I understand and thankyou for replacing buds due to its fault but I am very much shocked that who asks for a small charging cable? I had experience for replacing electronic items but never heard that in replacement they ask for such small thing back .

Such a emerging company has such policy that replacing such instrument you need to give cable or accessories back? If yes please share me such policy on mail.

I am very much embarrassed and shocked that customer care people are asking me to return a small cable back . I dont mind giving back but i want to make sure is there any such policy or not?

Request you to kindly respond diligently and appreciate your prompt response.

I am also attaching screenshot of request placed.

Dear sir,
My order id is M[protected]
I ordered on 26 april 2021 protection plan for my oneplus 9 phone...the deliver time was 30 april which was ro be delivered on last date 30 april but still not delivered.

I delivered my oneplus 9 phone on 18 april and as per rules and policy of protection plan the plan should get activate within 15 days from date of purchase and according to that the last date is 2 may 2021 but still i didn't receive my activation code

If i purchase phone and protection plan from one plus it is only because i want perfect service in return for this i had done complain reminderso many time through mail and phone by talking to your customer care agent but they online provide complain id ...

As i wasted so many time and got mentally disturbed i want full compensation regarding this as i m not here to do this as i am a customer not a service provider ... whenever i mail or call to customer care they always say ...that check your mail or phone that you will receive your activation code ...is ma here to do this ..is i am selecting oneplus for this

This is a reminder mail for the complaint which I have raised on 21.04.2021.Please revert me for the same as soon as possible.
Still I have'nt received any calls or emails from your side.

No information on this yet. its been 2 weeks after numerours follow-ups.
Customer care executives are useless

I have purchased this one plus nord mobile in october 3rd 2020. When I purchase this phone I didn't find any issue with the device but with time it has generated heat up issue, so I went to customer care office on 16th January 2021 to resolve this issue but there they didn't respond properly and said that device is fine and we cannot do anything for this device. I have used this device once again and surprisingly i have found same problem once again and it's been 6 months since i have bought this phone.

Nobody at service centre responding properly and this mobile is my first one plus mobile and the worst experience i am having with this device.

My name is Monik Sharma
Mob: [protected]
Email id : [protected]@gmail.com

Kindly reach out to me i am afraid to use this device and i have a fear that it gets heat up like it will blast one day.

Regards