OnePlus India Complaints & Reviews

Dear Team,

I have raised a concern 2 days back for my oneplus buds Z which was having some problem in hearing however I contacted customer care support center for pickup request.

It is very nice of you that you helped for picking up device from my residence.

Now the issue is when I got call from one plus care center they told me to give me charging cable which was received at time of purchase of oneplus buds Z. They told me to that if you will not give charging cable back We will remove charging cable from replacement which we are giving to you. Or visit customer care center and give us charging cable back and we shall give you new buds on hand. As I am travelling so I told them to send buds and if you are having such policy than remove cable and give me new buds. But I dont think this genuine way of work.

I understand and thankyou for replacing buds due to its fault but I am very much shocked that who asks for a small charging cable? I had experience for replacing electronic items but never heard that in replacement they ask for such small thing back .

Such a emerging company has such policy that replacing such instrument you need to give cable or accessories back? If yes please share me such policy on mail.

I am very much embarrassed and shocked that customer care people are asking me to return a small cable back . I dont mind giving back but i want to make sure is there any such policy or not?

Request you to kindly respond diligently and appreciate your prompt response.

I am also attaching screenshot of request placed.

Dear sir,
My order id is M[protected]
I ordered on 26 april 2021 protection plan for my oneplus 9 phone...the deliver time was 30 april which was ro be delivered on last date 30 april but still not delivered.

I delivered my oneplus 9 phone on 18 april and as per rules and policy of protection plan the plan should get activate within 15 days from date of purchase and according to that the last date is 2 may 2021 but still i didn't receive my activation code

If i purchase phone and protection plan from one plus it is only because i want perfect service in return for this i had done complain reminderso many time through mail and phone by talking to your customer care agent but they online provide complain id ...

As i wasted so many time and got mentally disturbed i want full compensation regarding this as i m not here to do this as i am a customer not a service provider ... whenever i mail or call to customer care they always say ...that check your mail or phone that you will receive your activation code ...is ma here to do this ..is i am selecting oneplus for this

This is a reminder mail for the complaint which I have raised on 21.04.2021.Please revert me for the same as soon as possible.
Still I have'nt received any calls or emails from your side.

No information on this yet. its been 2 weeks after numerours follow-ups.
Customer care executives are useless

I have purchased this one plus nord mobile in october 3rd 2020. When I purchase this phone I didn't find any issue with the device but with time it has generated heat up issue, so I went to customer care office on 16th January 2021 to resolve this issue but there they didn't respond properly and said that device is fine and we cannot do anything for this device. I have used this device once again and surprisingly i have found same problem once again and it's been 6 months since i have bought this phone.

Nobody at service centre responding properly and this mobile is my first one plus mobile and the worst experience i am having with this device.

My name is Monik Sharma
Mob: [protected]
Email id : [protected]@gmail.com

Kindly reach out to me i am afraid to use this device and i have a fear that it gets heat up like it will blast one day.

Regards

Hello Team,
I have been contating oneplus team, through emails, chats and calls yet no response.
I am given a faulted remote and that is been replaced even after raising many requests

Hi All. I had to receive refund for a product that i purchased from one plus website. I've paid CASH for that product. When i contacted further regarding the refund status. They sent me a mail that amount will be refunded to your bank account within 5-7 days. I don't have any bank details in my oneplus account and this was my first order and that too COD. So when checked back with the oneplus team they said refund is already processed to your bank account. I don't have any bank details with them neither received on any bank account any refund money. This case is still open after 1month of my order date and I haven't got my money refunded yet. Please don't buy from one plus site, thinking of it being authentic and safe. You might end of loosing your money.

I ordered the wrong wire by mistake, I was supposed to order USG wire which is the charging wire. But the I ordered the type to type c wire which was by mistake and idk what's the problem In returning the order. Since I've even used it.

To,
The Manager,
One Plus India

Subject:- Complaint letter for One plus 8 pro
Dear Sir/Madam
I am writing this letter to formally register a complaint regarding the sub-standard of the parts of the One plus 8 pro (Onyx Black 12GB RAM + 256GB Storage) phone that I received on 28.07.2020 from Amazon. I am very disappointed because of the microphone function is stopped working properly, due to which I have to put my speaker on while talking on the phone. It is very uncomfortable to use speaker while talking on the phone all the time.
During my official work once I visited to Prayagraj branch in U.P in the month February ’2021 according to them there was a problem in motherboard of the phone they said come again after 10 days to the part changed get. It was not possible for me to visit again Prayagraj at that time.
After that I visited to service centre Shipra Mall, Indirapuram Ghaziabad, U.P. They said you have installed Truecaller app due to which you are going through this microphone issue they immediately took my phone and uninstalled truecaller app and started arguing with me that phone is working properly but the problem was not resolved. I have been using one plus series mobile phone from last so many years but never observed such a kind of problem in phones and this kind of dissatisfactory behaviour and service from your service centre executives. One plus is a very renowned company and this kind of a behaviour is not excepted from such a reputed company, so you are requested to get my problem resolve as soon as possible.
I hope the issues I am facing will be addressed at the earliest.

Thanks
Manoj Bansal
[protected]

I am using one plus 7 mobile phone. For past few months, multiple (more than 50) contacts generated for a single person which leads to some issues in contact list in my phone. Whenever, I am opening the contacts, my phone became very slow. I am not able to fetch contact detail of any person already saved in my contact list.

I brought my oneplus wireless bullet z bass edition on nov1/2020 but now the right side speaker is not working properly please help how can I claim my warranty

My one plus bullet z bluetooth mike is not working
its ben four months i have purchased it.
i want to fix it so how can i fix them please guide

I have entered a name in the seach contacts and it does display the one that I just entered! When I scroll down, I notice it is there.

I have registered a complaint for screen not working properly for OnePlus 7t pro on 30th of March. It's not even 1 year to this mobile, and there was no accidental damage and no liquid also. I am still waiting for my mobile to get fixed. The status still shows engineer waiting for part. I also got one bill for 16k around but my mobile is still in warranty. Service center claim as they have picked up so charges will be there. Seriously I won't buy a new mobile instead. Why I took this much expensive mobile even right if it can't be good enough.

Display problem complaint raised on 31st March 2021 till date problem not resolved.

I have ordered a product from oneplus store on March 14 with order no. M[protected] but the order is not yet delivered. the delivery boy was saying that we have lost your product bymistake, we will refund the money only in one case when we will get the mail from our senior executives. the status of the order is showing delivered without asking the OTP. it was been delivered through the logistic company DELHIVERY. please help me to resolve it quickly.

On 17th March 2021, I had placed an order for One Plus 9 Series Gift Bundle (Order ID - M[protected] and received the same on 19th March 2021.

As mentioned I had received the voucher code worth Rs. 4000 that could be used to redeem while purchasing the OnePlus 9 series smartphone.

The launch event took place on 23rd March at 7:30 PM and post which there is no information shared on the availability of the OnePlus 9 series smartphones. When I checked with the customer support team, they are clueless and have no answers or update on the availability.

I had ordered the gift bundle thinking the phone could be purchased within 5-10 days of launch.

OnePlus has no clarity on the availability and as I am in urgent need of a phone, I request OnePlus to either share a definite date on sale or kindly accept return of the Gift Bundle and refund the money.

I would like to assure that the products received as a part of the Gift Bundle are unused with all tags in place.

Looking for a positive resolution from the team.

Team - Once plus has been a HUGE pain when it comes to customer service and delivering on the 2 year accidental protection plan.

I have purchased 7 Pro (12GB) phone worth 60k and spent 6.5k on its accidental plan in 2019 jul. I made the first claim in Jan21 for a back cover and it went through, then I met with an accident and the phone screen broke, this time in Feb'21 and I sent the phone for a claim.

I got a bill og 16k from the service centre stating that this is not registered as a regular claim and since then the one plus team has been has not registered a claim on purpose.

Upon pressing for reason, I was told I can make only one claim a year and since I claimed in Jan21, this one is not eligible. I have shared my policy terms that I received, it clearly states - user can make 2 claims during the 2 year period. It has no such limitation of 1 claim a year.

I have been repeatedly stating this with proof, yet the OnePlus team has been avoiding taking ownership of this and just giving a robotic answer that the case is escalated, it is re-escalated, we will call you back in 48 hours and what not.

All such false promises and Tall claims, is this what Oneplus is about? Pls have a spind to take a stand and deny the claim and I'll be happy to take this forward legally.

If this is how you understand, so be it. If OnePlus believes in causing inconvenience for over a month to your customers and getting away with it, ITS NOT GONNA HAPPEN.

Ref: [protected]

Complaint No:
[protected]
[protected]
[protected]

Dear Sir/Madam,

I had purchased one plus 8T mobile in the month of December-2020 on 23. Previous to this mobile i had been using Iphone since 2009. Upon friends proposing i changed to one plus and my experience is very worst. After 10 days of purchase issues in the mobile started. I even took mobile to service centre and they simply restored it to factory settings and i lost the entire data. After it worked for couple of days and issues started again. I tried to reach customer care and they suggested to clear Cache. After performing clear cache also the issues remain same. I tried to reach customer care and they are suggesting to contact service centre. My sister also purchased same mobile and her device dont have any of the issues. Other brand products are very good and why should i purchase one plus with 43000/ when performance is worst than competitors.The below are the issues

1.Signal drops suddenly and unable to make calls.
2.Unable to merge calls, only first person is able to hear and second person is unable to hear calls when connected.(Network conference calls is enabled)
3.phone switches off when call is received automatically and unable to know who has called.
4.Phone gets hanged and unable to perform any of the options. I need to hard restart the phone.

I am very much dissatisfied with the product and request you to please address these issues. I literally don't want the product to be repaired as it is new one.

Request you please address the issues as early as possible.

Thanks,
Srinivas
[protected]@hotmail.com

#oneplus #wheresmyrefund ordered nord 20feb M[protected] from http://oneplus.in didn't received, it reached warehouse back on 1 march, no refund, cc said by techno. issue - refund number is generated 100mails chat no solution, cc always say - wait for 7 days pls help