OnePlus India Complaints & Reviews

Case I'd :[protected]

This case is regarding my newly bought Oneplus 8T Green 12/256 from Croma Store Bhuj Gujarat on 31/05/2021. The Product has Battery and Heating issues so it was sent for Testing by Croma Store Bhuj to Oneplus Service Centre Gandhidham Gujarat. After some 3-5 days i got a response from Croma Store Bhuj that the product has been updated and its working fine. So as per representative i need to pick the device from Croma Store Bhuj . I went to pick the device on 18/06/2021 from Croma Store Bhuj and when i checked the device it was totally manipulated and opened from Oneside and there were scratches on top border. The Product was totally Tampered by Service Engineers and it was totally mishandled . The Product was opened without my concern and it was totally in a bad condition. I Applied for replacement for my device but no one is responsive to my issue. I Purchased the Oneplus Product 8T and its really disgusting feeling that from last 20 days i am unable to use my newly purchased device due to poor quality and poor service.Very bad experience and really disappointed .
So i request Onepus India to kindly provide me a new replacement of my device at the earliest as i have face many problems till now.
I have attached Invoice, Receipts and images of the device, please find the attachment.

Thank You
Akbar Mara
[protected].

I have OnePlus 9 pro in which the charger stopped working 4 days ago i tried reaching OnePlus live chats, call, tweets etc
But I can't get any good response at all
They only say visit the nearby service center and nearby service center is 400 km away from my hometown ...but i contacted all of the service center nearby before reaching there as a confirmation but no service center have the stock of the charger they asked me 10-12 days and one of the service center talked like i am a jobless guy i don't have any work he didn't listen to the issue and spoke only that come to the service center and he cut the call so i was so disappointed that i bought a flagship product but i can't get any options from OnePlus to replace is asap
For a charger i have to wait 15 days this is the service i accept buying a flagship product..the whole team is making me fool all the authority i talked they come to the point that visit the nearest service center.. what i will do visiting no stocks are there...

Sound slowly connection problem and battery issue

My device one plus nord has given to repair wia insurance company(zopper) to one plus store its almost 2 months complete, but i cant have my device yet, i called them every day thay can't doing anything about my device everyday they tolled me just wait 2 daiy Frome 2 month this is so long time now
I request you to please halp me
Thank you

My name is akshay patel. And I’m user of one plus.
Before few days ago my one plus nord get blast which was (cost around 30000/-) and on second day of blast I bring it to one plus care ahemadabad (Gujarat). They are giving me invalid reason and denied to give refund or replacement. People over there not giving us proper reason at all.
Phone is still in warrenty.
Here are some pictures of my phone and job sheet from one plus side.
Please take action on this matter and try to give us refund as soon as possible.

I have problem in my mic. it sometimes volume increase and decrease automatically.

Charging cable automatically started not working without any harm I buyed new phone oneplus 9 pro product is in warranty please replace it as soon as possible my phone is switched off

Email [protected]@gmail.com

Dear Team,

Please be informed i have come across a serious bug on your OS security side, for face lock.

Were an identical real time face is able to unlock an ONE-PLUS device as an registered user.

You can contact me on the below email id:
[protected]@hotmail.com / [protected]

This is an serious issue and can lead to breach of confidential data if the phone is stolen or used by identical person.

OnePlus phones bad in quality.
OnePlus worst after sales service.

Not able to manage con calls on my OnePlus Nord.
Phone freezes in middle of the call.

Hangs all day.

All that when I am working from home.

Paid 29, 000 rupees for this piece of plastic.

Very disappointing.

Don't waste your money buying OnePlus.

And according...

I ordered Oneplus band strap from OnePlus store and after two hours of ordering I changed my mind and cancelled the order which I have already paid 348 rupees. As per company policy they refund the money in 5 business days but 8 days passed now. I haven't recieved refund money.

Dear Team,

I have raised a concern 2 days back for my oneplus buds Z which was having some problem in hearing however I contacted customer care support center for pickup request.

It is very nice of you that you helped for picking up device from my residence.

Now the issue is when I got call from one plus care center they told me to give me charging cable which was received at time of purchase of oneplus buds Z. They told me to that if you will not give charging cable back We will remove charging cable from replacement which we are giving to you. Or visit customer care center and give us charging cable back and we shall give you new buds on hand. As I am travelling so I told them to send buds and if you are having such policy than remove cable and give me new buds. But I dont think this genuine way of work.

I understand and thankyou for replacing buds due to its fault but I am very much shocked that who asks for a small charging cable? I had experience for replacing electronic items but never heard that in replacement they ask for such small thing back .

Such a emerging company has such policy that replacing such instrument you need to give cable or accessories back? If yes please share me such policy on mail.

I am very much embarrassed and shocked that customer care people are asking me to return a small cable back . I dont mind giving back but i want to make sure is there any such policy or not?

Request you to kindly respond diligently and appreciate your prompt response.

I am also attaching screenshot of request placed.

Dear sir,
My order id is M[protected]
I ordered on 26 april 2021 protection plan for my oneplus 9 phone...the deliver time was 30 april which was ro be delivered on last date 30 april but still not delivered.

I delivered my oneplus 9 phone on 18 april and as per rules and policy of protection plan the plan should get activate within 15 days from date of purchase and according to that the last date is 2 may 2021 but still i didn't receive my activation code

If i purchase phone and protection plan from one plus it is only because i want perfect service in return for this i had done complain reminderso many time through mail and phone by talking to your customer care agent but they online provide complain id ...

As i wasted so many time and got mentally disturbed i want full compensation regarding this as i m not here to do this as i am a customer not a service provider ... whenever i mail or call to customer care they always say ...that check your mail or phone that you will receive your activation code ...is ma here to do this ..is i am selecting oneplus for this

This is a reminder mail for the complaint which I have raised on 21.04.2021.Please revert me for the same as soon as possible.
Still I have'nt received any calls or emails from your side.

No information on this yet. its been 2 weeks after numerours follow-ups.
Customer care executives are useless

I have purchased this one plus nord mobile in october 3rd 2020. When I purchase this phone I didn't find any issue with the device but with time it has generated heat up issue, so I went to customer care office on 16th January 2021 to resolve this issue but there they didn't respond properly and said that device is fine and we cannot do anything for this device. I have used this device once again and surprisingly i have found same problem once again and it's been 6 months since i have bought this phone.

Nobody at service centre responding properly and this mobile is my first one plus mobile and the worst experience i am having with this device.

My name is Monik Sharma
Mob: [protected]
Email id : [protected]@gmail.com

Kindly reach out to me i am afraid to use this device and i have a fear that it gets heat up like it will blast one day.

Regards

Hello Team,
I have been contating oneplus team, through emails, chats and calls yet no response.
I am given a faulted remote and that is been replaced even after raising many requests

Hi All. I had to receive refund for a product that i purchased from one plus website. I've paid CASH for that product. When i contacted further regarding the refund status. They sent me a mail that amount will be refunded to your bank account within 5-7 days. I don't have any bank details in my oneplus account and this was my first order and that too COD. So when checked back with the oneplus team they said refund is already processed to your bank account. I don't have any bank details with them neither received on any bank account any refund money. This case is still open after 1month of my order date and I haven't got my money refunded yet. Please don't buy from one plus site, thinking of it being authentic and safe. You might end of loosing your money.

I ordered the wrong wire by mistake, I was supposed to order USG wire which is the charging wire. But the I ordered the type to type c wire which was by mistake and idk what's the problem In returning the order. Since I've even used it.

To,
The Manager,
One Plus India

Subject:- Complaint letter for One plus 8 pro
Dear Sir/Madam
I am writing this letter to formally register a complaint regarding the sub-standard of the parts of the One plus 8 pro (Onyx Black 12GB RAM + 256GB Storage) phone that I received on 28.07.2020 from Amazon. I am very disappointed because of the microphone function is stopped working properly, due to which I have to put my speaker on while talking on the phone. It is very uncomfortable to use speaker while talking on the phone all the time.
During my official work once I visited to Prayagraj branch in U.P in the month February ’2021 according to them there was a problem in motherboard of the phone they said come again after 10 days to the part changed get. It was not possible for me to visit again Prayagraj at that time.
After that I visited to service centre Shipra Mall, Indirapuram Ghaziabad, U.P. They said you have installed Truecaller app due to which you are going through this microphone issue they immediately took my phone and uninstalled truecaller app and started arguing with me that phone is working properly but the problem was not resolved. I have been using one plus series mobile phone from last so many years but never observed such a kind of problem in phones and this kind of dissatisfactory behaviour and service from your service centre executives. One plus is a very renowned company and this kind of a behaviour is not excepted from such a reputed company, so you are requested to get my problem resolve as soon as possible.
I hope the issues I am facing will be addressed at the earliest.

Thanks
Manoj Bansal
[protected]

I am using one plus 7 mobile phone. For past few months, multiple (more than 50) contacts generated for a single person which leads to some issues in contact list in my phone. Whenever, I am opening the contacts, my phone became very slow. I am not able to fetch contact detail of any person already saved in my contact list.