OnePlus India Complaints & Reviews

Date of incident : 04/07/2020
Client number : [protected] (Customer care number)
Hello,
I have raised a complaint for my one plus tv, reference id :- mx90zpdqgq. It's been one month and six days to be exact and one plus is not providing service or not giving any solution for my issue.
I have made atleast 10-12 calls each call duration was 30-40 minutes long to one plus customer care regarding my issue, all they...

I am describing my problem loud and clear.. That..

When my phone charge reaches to 18 to 20%..
Step 1* i place my phone on charge..

Step 2* warp charging logo flashes..

Step 3 * charging begins.. With thuder symbol near battery.

Step 4 * i leave the phone for charge and go on with my usual work..

Step 5* i come after 30 to 45 minutes to pick my mobile.. Mobile...

I gave my new mobile for manufacturing defect in oneplus service center (T nagar, chennai) on 31 july 2020.

Still now no response from service center for replacement....

I have bought one plus 7t pro from amazon on 01/11/2019 and it has speaker issue then one plus has issued a replacement of the phone and i got the replacement product on 19/11/2020 now the phone is having lagging issue and the display is sudennly showing water mark ofsome applications on background i have reset the phone but i am not able to remove the watermark on background and one plus is not respondind me i want refund for the same...

It has been three weeks since i ordered a warp charge adapter and a charging cable from the one plus website. and the delivery came 6 days later but only the adapter came. the cable was no where to be found. i tried contacting oneplus for over 78 times by now but not a single response either on mail or to the call. The tracking details in the website say both the products are delivered, whereas i have recived only the adapter. Even bluedart...

I have order a one plus 7T mobile in one plus official website on[protected] Monday) by online payment with my credit card with the amount of 34, 999, when i received the parcel and opened the box there was only two old hard disk in it, and no handset and its accessory are not found in the box, I raised the complaint in one plus website the complaint id is[protected], whenever i call the customer services[protected] they say's we...

Hi team,

I had sent my phone for repair on 2nd july and paid 8400 rs. For the same on 14th after i received the invoice. They have not sent my phone since then. I have been trying to call the service centre but no avail. I have tweeted about it multiple times but no avail. Kindly help. Reference id: wej6hdjy4p....

There is no update on my phone. One plus has taken the money and disappeared. I have written 6 emails (Case i'd:[protected] and no response.
Impossible to speak to any agent on the phone.
I can't cancel my order, i have no idea where my money or my phone is...

I bought my 1plus7pro on 8th march 2020.
Its been only 2 months and it started hanging. I try to open apps at times and it doesn't responds and for the particular i m uploading a video
Please respond to this complaint as soon as possible.
Thank you
An user of your product...

Hi,

If I think of the word "FRAUD" OnePlus is the brand that comes to my mind. You have today lost a loyal customer after the pathetic experience I have had with your "SERVICE CENTRE" and "CUSTOMER SUPPORT TEAM". Case ID:[protected]

Let me start from the beginning: On 12th of April while I was using my phone (One plus 7 Pro phone- Rs 48, 999) suddenly stopped working and the screen got turned off with an...

They are not providing correct details about the product's shipment, they are making false promise for delivery, we can't contact customer care for long long time also their customer care representatives won't provide the exact date of delivery....

I ordered 1 plus 7t from easecart.in and I didn't receive any information regarding my order. I ordered it for 999rs. Kindly help me....

I bought this one plus 8 phone not more than 2 months. It's hanging, it's screen freezes what should i do...

I have odered an oneplus bullet z wireless earphone on 12th july 2020 its been 1 week they have not even dispatched or shipped my ader payment has been done and recived by oneplus mail has been came oder placed payment recived but till date not even shippied mine product whats wrong let us know?!!!...

I had placed an order number m[protected] on 13th july for which i paid rs 54999. I have received an transaction id by one plus which is pua[protected] but the amount is not yet credited in my account....

I submitted the repair request for my one plus 3 on 20-june-2020, it was picked up by the servify agent on 26-june-2020. Since then there was no update or no response from one plus team.

After writing e-mails (As no one answers phone at one plus service center), i got update on 10-july-2020 that phone is being diagnosed. Then on 11-july service engineer called me and informed that parts are not available for next 2-3 months....

Dear sir,
Last year i bought oneplus 6t mobile from reliance digital date was 17/02/2019, amount was 37999/-. From february 2020 i was facing screen flickering issue so i went oneplus care and they said it will fix after coming update, so i received update for the same, after update i noticed some black line coming in screen, so search the issue in internet and found in coming next update it will solve, and i received update for the...

Battery down in 8 hours...

This is to draw your kind attention that i placed an order on oneplus.in for oneplus 8 pro order number: m[protected] and the order was cancelled by their team. Even after calling multiple times, i get the same answer that refund will be initiated within 24 hours and already 18 days have been passed and no refund has been initiated yet. The order amount is about rs 60000. Please help me in providing refund reference no....

Sir,
On 25/11/2019, I placed an order for a One plus 7T on Amazon and this was delivered to me on 29/11/2019. Unfortunately the item does not function at all from 29/06/2020, it seems that the phone simply is a faulty product.
I am hoping that you may be able to send me a replacement product or direct me to a store where I may return the faulty item for a new replacement as soon as possible.
Please contact me on [protected],...