OnePlus India Complaints & Reviews

I have order a one plus 7T mobile in one plus official website on[protected] Monday) by online payment with my credit card with the amount of 34, 999, when i received the parcel and opened the box there was only two old hard disk in it, and no handset and its accessory are not found in the box, I raised the complaint in one plus website the complaint id is[protected], whenever i call the customer services[protected] they say's we will call back in 24 - 48 hrs and resolve your issue, But still no proper call or response from them, the problem / complaint was not solved still, so fare i have not received handset/mobile /any refund of my payment Rs.34, 999, kindly please provide a solution As Soon, i have provided some details below

order id: M[protected]
Complaint id:[protected]
Transaction id: PUA[protected]
delivery services: Blue Dart Express Limited

Hi team,

I had sent my phone for repair on 2nd july and paid 8400 rs. For the same on 14th after i received the invoice. They have not sent my phone since then. I have been trying to call the service centre but no avail. I have tweeted about it multiple times but no avail. Kindly help. Reference id: wej6hdjy4p.

There is no update on my phone. One plus has taken the money and disappeared. I have written 6 emails (Case i'd:[protected] and no response.
Impossible to speak to any agent on the phone.
I can't cancel my order, i have no idea where my money or my phone is

I bought my 1plus7pro on 8th march 2020.
Its been only 2 months and it started hanging. I try to open apps at times and it doesn't responds and for the particular i m uploading a video
Please respond to this complaint as soon as possible.
Thank you
An user of your product

Hi,

If I think of the word "FRAUD" OnePlus is the brand that comes to my mind. You have today lost a loyal customer after the pathetic experience I have had with your "SERVICE CENTRE" and "CUSTOMER SUPPORT TEAM". Case ID:[protected]

Let me start from the beginning: On 12th of April while I was using my phone (One plus 7 Pro phone- Rs 48, 999) suddenly stopped working and the screen got turned off with an...

They are not providing correct details about the product's shipment, they are making false promise for delivery, we can't contact customer care for long long time also their customer care representatives won't provide the exact date of delivery.

I ordered 1 plus 7t from easecart.in and I didn't receive any information regarding my order. I ordered it for 999rs. Kindly help me.

I bought this one plus 8 phone not more than 2 months. It's hanging, it's screen freezes what should i do

I have odered an oneplus bullet z wireless earphone on 12th july 2020 its been 1 week they have not even dispatched or shipped my ader payment has been done and recived by oneplus mail has been came oder placed payment recived but till date not even shippied mine product whats wrong let us know?!!!

I had placed an order number m[protected] on 13th july for which i paid rs 54999. I have received an transaction id by one plus which is pua[protected] but the amount is not yet credited in my account.

I submitted the repair request for my one plus 3 on 20-june-2020, it was picked up by the servify agent on 26-june-2020. Since then there was no update or no response from one plus team.

After writing e-mails (As no one answers phone at one plus service center), i got update on 10-july-2020 that phone is being diagnosed. Then on 11-july service engineer called me and informed that parts are not available for next 2-3 months.

I do not understand this. One needs the phone in this difficult time and work from home situation. One plus is not considering this.

One plus should not sale their products if they can not keep up with the parts and after sales serivce.

Dear sir,
Last year i bought oneplus 6t mobile from reliance digital date was 17/02/2019, amount was 37999/-. From february 2020 i was facing screen flickering issue so i went oneplus care and they said it will fix after coming update, so i received update for the same, after update i noticed some black line coming in screen, so search the issue in internet and found in coming next update it will solve, and i received update for the same but from may 2020 to till date i am facing screen flickering issue as well as black line both at same, so i went service center and they verify that this issue not cause by any physical demage. So i request them to repair for the same but they suggest me to change complete screen and asking for full payment due to out of warranty. As i said to them that screen flickering issue and black screen issue is in your product with or without damage and why you release update for the same when it will solve by changing screen because oneplus team aware of this, why should we face this issue if there is no mistake happen by me? So i mailed to oneplus customer care on 25/06/2020, till date i mailed many times but they didn't response a single mail to me. I text every where as i can but till date no response from them. Given id by oneplus is[protected].
Now i want proper solution from oneplus. And i don't want give any single rupees to them because of his mistake.

Battery down in 8 hours

This is to draw your kind attention that i placed an order on oneplus.in for oneplus 8 pro order number: m[protected] and the order was cancelled by their team. Even after calling multiple times, i get the same answer that refund will be initiated within 24 hours and already 18 days have been passed and no refund has been initiated yet. The order amount is about rs 60000. Please help me in providing refund reference no.

Sir,
On 25/11/2019, I placed an order for a One plus 7T on Amazon and this was delivered to me on 29/11/2019. Unfortunately the item does not function at all from 29/06/2020, it seems that the phone simply is a faulty product.
I am hoping that you may be able to send me a replacement product or direct me to a store where I may return the faulty item for a new replacement as soon as possible.
Please contact me on [protected], [protected]
Kind regards,
Jerin P John
Elanthoor P.O Pathanamthitta 689643
Kerala
India

Order no. M[protected] placed on 15.6.2020
The one plus 8 pro received in damaged condition. I have requested for replacement of the set immediately but there is no response either through phone/email or other mode of communication. 2 days back i have received the one plus 8 pro in damaged condition manufacturing defect. I am constrained to note the poor service and long waiting of the customer and heavy price tag for the premium phone.
I have not received any reply from them since more than 2 days ago
A complaint was lodged with id no.[protected] on 29.6.2020.
I have already contacted several times but there is no reply.

Ordered oneplus bullets z wireless from oneplus.in on 20th june 2020
Got delivery 24th june 2020
Used only 2 days
Today (27th june 2020) stopped working
I tried everything but looks like buttons don't work at all. Not sure how such a product was marketed.
Raised rma from oneplus.in

I gave my phone for repair via the pickup facility in OnePlus care app on 22nd June 2020, I haven't got any update after that. I wrote an email with reference ID:[protected] and it's been 48 hours without a response about my phone.
I tried calling them but the call never connects to any agent. According to the courier, the phone was delivered on 23rd June 2020. How come they haven't diagnosed the phone in 3 days? Worst service ever.

Www.flashmart.in
www.poshmart.in
www.easecart.in
I lost 3k as they claimed to sell oneplus 7T products online on sale.

Www.flashmart.in
www.poshmart.in
www.easecart.in