OnePlus India Complaints & Reviews

We had purchased a OnePlus TV in august, we raised a service request / complaint on 13/11/2020 (Z7ZARKMTKWVR )we were assured our issue will be resolved within 5 days, but till now no resolution . The Customer support guys just promise 24-48 Hrs and no progress even after two weeks . Kindly help us in getting this resolved

My handset is an under extended warranty, but service center does not help in internal damage, they are charge display damage cost 9414/-

We ordered three items from the one plus site - 8T Lunar Silver Phone, Bumper Case and tempered glass. The package was delivered to us on 19th Nov with only 2 items. The 8T phone was not in the package. Despite repeated calls to customer care, the logistics company that delivered the product has not taken any responsibility or ownership that the phone has not been delivered. I have requested for multiple callbacks and all i have been told is that the product is delivered. I sent video proof that the package when opened didn't have the phone in it. Yet, every time i call customer care i keep being told that please give us 48 hours. I have given them over 4 days and no resolution yet. I'm out 46000 Rs and no phone yet One Plus has taken zero liability of their own logistics company.
Order Number: M[protected]
Please stop scamming your own loyal customers!

Hello All,

I have submitted my one plus 7t to you guys on 6th of Nov. Firstly it took more than a week for my phone to reach a service center merely at a distance of a maximum 4 to 5 hours. Secondly my screen was heating up and there was internal colour spill partially over the screen, photos were attached as well with no physical damage made. I even let the pick up guy have a thorough look to assure there was not a single scratch on my phone.
It was just a 5 month old phone sir and now these guys are asking me to pay nearly half the amount for new screen for no fault of mine.
Please look into and address my issue.

Screen damage my one plus Nord how can I claimed my insurance

Sir I have ordered a product OnePlus 8 Pro SIM Free Onyx Black 12 GB RAM + 256 GB Storage order no M[protected] on 04/11/2020 till now it is not yet dispatched or pickedup so when I contact customer support they are saying that it will be delivered as earliest and wrong statement and not giving proper answer I have paid a amount of 61000 till now there no response from their end

I placed an order for ear buds in the official one plus store and was directed for the payment in google pay, the money was deducted and payment status is successful and complete but the order status is cancelled. i m totally upset for my choice over one plus. I should ve never opted for one plus . I regret it.

IMEI1:[protected]
IMEI1:[protected]
I went up with small issue and now it ends up with bigger issue.
Heating issue was the main problem which i was dealing with, so i decided to resolve it in my nearby service centre as it was in warranty period.They changed my motherboard and on returning it my front display glass and back glass were having cracks therfore i told them regarding this issue and they decided to change both glasses.After replacing it my front display come up with another issue where my pixel brakes or get blurred while playing videos which are in darker side.So i again went there to resolve this problem and they said its due to the new update and its a bug .even after update it persists .I cross checked it with y friends phone with same update they are not facing these issues.Today i got a call from service centre saying that they they cross checked it with another phone and there is no issue.I showed that pixel breakage in front of me and they are saying that they cant see it.

Hello,
I had purchased OnePlus Nord Gray Onyx 6 GB RAM + 64 GB Storage.
Order Details -
#M[protected]placed on[protected]:25:05)
Address - Nikhil R B, Infront of Matoshree vila appt, zenda chowk, Rajapeth, Amravati 444603.
Contact Number - [protected], [protected]
Payment - 24, 999 Rs. Paid

Order was RTO on 10th Oct 2020 and now 25 days passed but I didn't received refund. Whenever I had contacted to Oneplus customer service they told me your case was escalated on high priority wait for 24-48 hours for resolution. And they till didn't solve my problem. Theie customer service treat me like begger, I had experiences very third class service.

I have placed an order of OnePlus Nord from www.oneplus.in on Oct 16th and refused to accept the delivery on Oct 19th as I want to place another order using a different card for cashback.
After I refused the delivery OnePlus shipping partner kept my refused order at their location for 9 days as according to them OnePlus was not responding to their return update and after my continuous follow up they finally shipped it back to OnePlus.
Now it's been 15 days that my refund has not been processed. I have been talking to them(OnePlus) every other day and they are not giving me a confirmation of refund. They kept saying that they are escalating the case but I am not getting any update. I really need my money back.
In the picture, I have attached the order details.

With Nord I’m unable to get the screen cast app with my Sony TV which supports the Miracast for Wi-Fi connection. It’s showing Registration failed after connecting through cast screen app. Whether Nord is supporting Miracast for cast screen purpose? Earlier It was working perfectly with my Lenevo vibe K5 phone. Plz help me by sending the detail step how to resolve this cast screen issues my new OnePlus Nord. I am very much upset with this issue since the day one when I started using this phone. Even what the Technical support suggestion they had given, it's not fruitful. I need the screen cast application vrry badly.

One plus offers an instant discount on the purchase of One Plus Nord. However it has been 45 days since the date of the purchase and yet no discount has been credited to my account.

I have ordered oneplus 8t on 15th Oct, 12am night. But till now I have not received phone. While contacting customer care for cancellation and refund. They are not responding. Oneplus is frauding customers.
Customer care says that its problem with logistics department. When we say connect call with logistics department then they refuse to do that also. No one is responding mailed, call, facebook, Twitter, complained in all the sector.

Subject- Instant discount of 3000/-, Fraud on official Website of Oneplus india, net banking payment through ICICI Credit card
Date of Incident first on 22nd September 2020 and again on 7th october 2020.

Hi, This is Asher pranay, an existing customer of Oneplus. I'm very sad and disheartened to see such a huge company not addressing my complaint regarding the discount of 3000/- on purchasing Oneplus 8 pro. The first...

M[protected] Is my order no. I ordered onplus 8t on 15 oct it is now 26 oct its been more then 10 days you can’t deliver my product and give me details i contact your customer care daily but they do nothing. Why you take orders you can’t deliver. If you can’t deliver my product please return my money. My money is stuck i want my money back

1. The dimensions are not suitable for long wearing - they are hurting in the ear after 10-15 mins o[censored]sage.2. they keep falling as well on laughing or on minor shake of head.
I am not satisfied with the product design and would like to return the same immediately.

I hav brought nord 8 on wednesday.i hav Heard very positive views about one plus.so I decided to brought one' of them instead of iphone. Bt may be it's my mistake to choose one plus in place of I phon. Becoz my battery drain so fast .even 100%chrg will drain at the end of day .even though I m not using phon that much.my previous's bettry is much better than my new one plus though I brought my old phone 4year bt I didn't have to chrg my phon every day.i tried one'plus customer care bt no one talking to me and ready to solve my problem.

Hi
I've purchased a OnePlus tv q1 through Amazon on August 9 and I had issues with the display I noticed it after 10 days so Amazon asked me to contact oneplus directly and I contacted them on August 25 and raised a complaint as well and their technician said that the tv needs to be replaced and he raised a replacement request on August 27th but still now there's not been a proper explanation or any sort of resolution provided to me. They keep on blabbering that there's jo issue found with your tv and all. I said you arrange a team visit whenever you want and can double check it . Finally on Oct 9 they said they'll send the tracking details of the tv but didn't provide me one. So today I asked where's the tracking ID, they're saying that their team has rejected the replacement. So for the last 2 months it's been totally frustrating with OnePlus brand and they keep on giving me fake promises and didn't even bother to rectify my issue. I need a proper explanation and the issues need to be sorted out.

Suddenly, went to shut down mode then it's didn't taking charge again and continuously happening ..it's too embarrassed 😢😢😢

I have bought Oneplus Nord mobile from http://Oneplus.in website, but then have sent 2 HDDs to me instead of mobile phone. I have raise complaint immediately with them, but they are not resolving my issue from last 13 days. I have already provided all proofs with CCTV footage, but still they are not responding. Please refer attached snaps & videos for your reference.

Please use this link for CCTV Footage (https://drive.google.com/file/d/107JHDdyXP3wmTv98BzsNfB6IY8XIlHmp/view?usp=shar...⇄

Could you please help me out here?