OnePlus India Complaints & Reviews

Screen damage my one plus Nord how can I claimed my insurance

Sir I have ordered a product OnePlus 8 Pro SIM Free Onyx Black 12 GB RAM + 256 GB Storage order no M[protected] on 04/11/2020 till now it is not yet dispatched or pickedup so when I contact customer support they are saying that it will be delivered as earliest and wrong statement and not giving proper answer I have paid a amount of 61000 till now there no response from their end

I placed an order for ear buds in the official one plus store and was directed for the payment in google pay, the money was deducted and payment status is successful and complete but the order status is cancelled. i m totally upset for my choice over one plus. I should ve never opted for one plus . I regret it.

IMEI1:[protected]
IMEI1:[protected]
I went up with small issue and now it ends up with bigger issue.
Heating issue was the main problem which i was dealing with, so i decided to resolve it in my nearby service centre as it was in warranty period.They changed my motherboard and on returning it my front display glass and back glass were having cracks therfore i told them regarding this issue and they decided to change both glasses.After replacing it my front display come up with another issue where my pixel brakes or get blurred while playing videos which are in darker side.So i again went there to resolve this problem and they said its due to the new update and its a bug .even after update it persists .I cross checked it with y friends phone with same update they are not facing these issues.Today i got a call from service centre saying that they they cross checked it with another phone and there is no issue.I showed that pixel breakage in front of me and they are saying that they cant see it.

Hello,
I had purchased OnePlus Nord Gray Onyx 6 GB RAM + 64 GB Storage.
Order Details -
#M[protected]placed on[protected]:25:05)
Address - Nikhil R B, Infront of Matoshree vila appt, zenda chowk, Rajapeth, Amravati 444603.
Contact Number - [protected], [protected]
Payment - 24, 999 Rs. Paid

Order was RTO on 10th Oct 2020 and now 25 days passed but I didn't received refund. Whenever I had contacted to Oneplus customer service they told me your case was escalated on high priority wait for 24-48 hours for resolution. And they till didn't solve my problem. Theie customer service treat me like begger, I had experiences very third class service.

I have placed an order of OnePlus Nord from www.oneplus.in on Oct 16th and refused to accept the delivery on Oct 19th as I want to place another order using a different card for cashback.
After I refused the delivery OnePlus shipping partner kept my refused order at their location for 9 days as according to them OnePlus was not responding to their return update and after my continuous follow up they finally shipped it back to OnePlus.
Now it's been 15 days that my refund has not been processed. I have been talking to them(OnePlus) every other day and they are not giving me a confirmation of refund. They kept saying that they are escalating the case but I am not getting any update. I really need my money back.
In the picture, I have attached the order details.

With Nord I’m unable to get the screen cast app with my Sony TV which supports the Miracast for Wi-Fi connection. It’s showing Registration failed after connecting through cast screen app. Whether Nord is supporting Miracast for cast screen purpose? Earlier It was working perfectly with my Lenevo vibe K5 phone. Plz help me by sending the detail step how to resolve this cast screen issues my new OnePlus Nord. I am very much upset with this issue since the day one when I started using this phone. Even what the Technical support suggestion they had given, it's not fruitful. I need the screen cast application vrry badly.

One plus offers an instant discount on the purchase of One Plus Nord. However it has been 45 days since the date of the purchase and yet no discount has been credited to my account.

I have ordered oneplus 8t on 15th Oct, 12am night. But till now I have not received phone. While contacting customer care for cancellation and refund. They are not responding. Oneplus is frauding customers.
Customer care says that its problem with logistics department. When we say connect call with logistics department then they refuse to do that also. No one is responding mailed, call, facebook, Twitter, complained in all the sector.

Subject- Instant discount of 3000/-, Fraud on official Website of Oneplus india, net banking payment through ICICI Credit card
Date of Incident first on 22nd September 2020 and again on 7th october 2020.

Hi, This is Asher pranay, an existing customer of Oneplus. I'm very sad and disheartened to see such a huge company not addressing my complaint regarding the discount of 3000/- on purchasing Oneplus 8 pro. The first...

M[protected] Is my order no. I ordered onplus 8t on 15 oct it is now 26 oct its been more then 10 days you can’t deliver my product and give me details i contact your customer care daily but they do nothing. Why you take orders you can’t deliver. If you can’t deliver my product please return my money. My money is stuck i want my money back

1. The dimensions are not suitable for long wearing - they are hurting in the ear after 10-15 mins o[censored]sage.2. they keep falling as well on laughing or on minor shake of head.
I am not satisfied with the product design and would like to return the same immediately.

I hav brought nord 8 on wednesday.i hav Heard very positive views about one plus.so I decided to brought one' of them instead of iphone. Bt may be it's my mistake to choose one plus in place of I phon. Becoz my battery drain so fast .even 100%chrg will drain at the end of day .even though I m not using phon that much.my previous's bettry is much better than my new one plus though I brought my old phone 4year bt I didn't have to chrg my phon every day.i tried one'plus customer care bt no one talking to me and ready to solve my problem.

Hi
I've purchased a OnePlus tv q1 through Amazon on August 9 and I had issues with the display I noticed it after 10 days so Amazon asked me to contact oneplus directly and I contacted them on August 25 and raised a complaint as well and their technician said that the tv needs to be replaced and he raised a replacement request on August 27th but still now there's not been a proper explanation or any sort of resolution provided to me. They keep on blabbering that there's jo issue found with your tv and all. I said you arrange a team visit whenever you want and can double check it . Finally on Oct 9 they said they'll send the tracking details of the tv but didn't provide me one. So today I asked where's the tracking ID, they're saying that their team has rejected the replacement. So for the last 2 months it's been totally frustrating with OnePlus brand and they keep on giving me fake promises and didn't even bother to rectify my issue. I need a proper explanation and the issues need to be sorted out.

Suddenly, went to shut down mode then it's didn't taking charge again and continuously happening ..it's too embarrassed 😢😢😢

I have bought Oneplus Nord mobile from http://Oneplus.in website, but then have sent 2 HDDs to me instead of mobile phone. I have raise complaint immediately with them, but they are not resolving my issue from last 13 days. I have already provided all proofs with CCTV footage, but still they are not responding. Please refer attached snaps & videos for your reference.

Please use this link for CCTV Footage (https://drive.google.com/file/d/107JHDdyXP3wmTv98BzsNfB6IY8XIlHmp/view?usp=shar...⇄

Could you please help me out here?

Hello,
I have a Oneplus 6 phone in Silvassa, India. I had some minor problems in the phone after I updated the phone. The wireless network and cellular network bars were reduced nearly to 0. This was steadily observed at any time after doing the software update on the phone. However, to get this solved; I contacted Oneplus service center and they came to collect the phone. They took the phone. I had a phone conversation with them about the problem. The service representative then said that there is a Motherboard problem in the phone. I bought the phone in October 2018. My phone warranty finished October 2019. However, I do not see any problem that I would have caused to the motherboard. As I said, the phone was working perfectly fine with some network issues in the Wi-Fi strength and Cellular Network strength. In less than one year after warranty expired, I did not expect such issue with a reputed brand like yours. I also did not like the attitude of the representative when he talked with me. They were no sign of politeness and he was very rude to me.

Please, fix the issue. They quote me 18000/- Rs to replace the motherboard which is not the way I expected the service from you. It is not my fault. It is OnePlus’s fault. I expect to have some positive result of this.

Case no. is AI5I85PEE5
Customer name: Pooja Shah
Address: A-03 Gurudev Complex, Phase 3,
Sayli Road, Silvassa
Dadra & nagar Haveli 396230

I had purchase oneplus nord but mb are not working well they are continuously switching off himself... Nobody customer care help me

I bought oneplus type c earphone laat year. But after 7 months its left side is not working. How can i claim my replacement or repair

I recently (08/08/2020) bought a oneplus nord marble blue 8gb+128gb in ac2001. Now i am facing issues with display grain and screen flickering issue as well as black line, both at same, and suddenly phone is rebooting. So i went service center and they verify that they noticed internal crack and this issue not cause by any physical damage. So i request them to repair for the same but they suggest to me to change display and asking for full payment (Rs.8000) prior to my warranty. I don't want give any single rupees to them because of his mistakes. And the service center is not ready for giving service. So i mailed to one plus customer care on 10/09/2020, till date i mailed many times but they didn’t response a single mail to me. Now i want replace my phone or refund. If you not replace or a refund, then i will move to the consumer court. I hope you will do the needful within a week. I am sure you will not compel me to knock the doors of the consumer court for this unpleasant lapse of time on your part.
Thanking you for taking out your precious time to read about my grievance. Hoping to hear from you at the earliest.
Reference no 5qu8adp0fp