OnePlus India Complaints & Reviews

My brought my ph on aug using one plus 8 as my primary phone but it is structuring this the big issu in my phone

Fingerprint sensor is not taking in one touch.It requirs multiple touching.

Mail send on - 23 Nov 2020 - 03:06 PM

Dear Sir,

I purchased a oneplus nord in the month of October and it was delivered on 19th Oct 2020 but after 20 days my phone is not working properly .

Issues -
1 - When i am using a conference call then the calling display disappears and I am unable to manage the call .
2 - Call recording settings and are not available .
3 - Call recording icon is not visible after left / right scrolling also ..

As discussed with your service center it is a software issue which needs to update .

Sir it is a one month old phone. I am not ready to do it so request you to please help to replace it or Refund my money back ...

Due to the same issue I am very disturbed and due the same distribution i am not doing my job work properly .

This is my humble request Please Replace or Refund my money back on priority ...

Mail send on - 02 December 2020 at 11:12PM

HI Team One Plus,

As discussed with MR Kamal - ( Regional Service manager Mumbai ) yesterday i was visited at your service center 1st floor, MGF mall, MG road, Gurgaon, Haryana .

After 60 KM traveling and wasting 4hrs the result is the same ZERO .

Software re-flashing completed in my one month old phone now again i am facing the same issue ...

1 - Calling screen disappears in conference call ..
2 - call recording option is not visible again .

So this is my humble request to all of you please help to refund my money ...

I have purchased a new one plus 8T from Sangeeta mobiles Mangalore on 24/11/20. Quite surprisingly, I have noticed that multiple cracks on the back cover of the phone on 30/11/20. It seems that the back cover is of absolutely pathetic quality. If it is of glass, try to give product information leaflet along with with the product, as no prior information given. Kindly look into this and provide me a proper solution.

I Have recently taken oneplus8T through Amazon like a week back, I am facing issues with antenna or something as in many instances I have seen I don't hear from second party or vise versa post I receive the call. Also Bluetooth issues.
Also many a times when the call is on Speakers doesn't work, also while charging the speakers are getting off.

Please help me with the issues urgently.

Season mall one plus exclusive service center

I went thr with my one plus 8 with two complaints...
1. Green tint on camera side while on dark mode
2. Finger print scanner not working properly...

I went thr and had a word with reception lady, she was nice to me and after cheking and listening to me she said wait for 1 hrs, I said fine I will take a round in mall...

After 50 mints I reached back, she said it's processing, by tht time everyone came for shift... So I asked them can I sit here bcz I am asked to wait 1 hr more... The guy in front saying sry we can't allow you to sit here it's for elderly PPL only, u can go stand outside (politely said)...

I waited from 11am- 2 pm outside thr store like a beggar, after taking 50k phn from them...
Yes concept for senior citizens I understood, but thr was no-one in the store other than me and a headset complaint guy...

Now about complaints I had with my phn
Yes for god's grace complaints still exist with green tints and finger print issue, then wat these guyz doing with my phn for three hours, deleted all my apps and files ( had back up), and said finger ### calibration is also done... and green tint still there Waste of time, energy and petrol...

Issues after doing software change, my phone is first sim slot is not recognising sim even after, flight mode, sim change, restarting...

So guyz idk it's upto u to go, now iam totally done with ur service centers...

We had purchased a OnePlus TV in august, we raised a service request / complaint on 13/11/2020 (Z7ZARKMTKWVR )we were assured our issue will be resolved within 5 days, but till now no resolution . The Customer support guys just promise 24-48 Hrs and no progress even after two weeks . Kindly help us in getting this resolved

My handset is an under extended warranty, but service center does not help in internal damage, they are charge display damage cost 9414/-

We ordered three items from the one plus site - 8T Lunar Silver Phone, Bumper Case and tempered glass. The package was delivered to us on 19th Nov with only 2 items. The 8T phone was not in the package. Despite repeated calls to customer care, the logistics company that delivered the product has not taken any responsibility or ownership that the phone has not been delivered. I have requested for multiple callbacks and all i have been told is that the product is delivered. I sent video proof that the package when opened didn't have the phone in it. Yet, every time i call customer care i keep being told that please give us 48 hours. I have given them over 4 days and no resolution yet. I'm out 46000 Rs and no phone yet One Plus has taken zero liability of their own logistics company.
Order Number: M[protected]
Please stop scamming your own loyal customers!

Hello All,

I have submitted my one plus 7t to you guys on 6th of Nov. Firstly it took more than a week for my phone to reach a service center merely at a distance of a maximum 4 to 5 hours. Secondly my screen was heating up and there was internal colour spill partially over the screen, photos were attached as well with no physical damage made. I even let the pick up guy have a thorough look to assure there was not a single scratch on my phone.
It was just a 5 month old phone sir and now these guys are asking me to pay nearly half the amount for new screen for no fault of mine.
Please look into and address my issue.

Screen damage my one plus Nord how can I claimed my insurance

Sir I have ordered a product OnePlus 8 Pro SIM Free Onyx Black 12 GB RAM + 256 GB Storage order no M[protected] on 04/11/2020 till now it is not yet dispatched or pickedup so when I contact customer support they are saying that it will be delivered as earliest and wrong statement and not giving proper answer I have paid a amount of 61000 till now there no response from their end

I placed an order for ear buds in the official one plus store and was directed for the payment in google pay, the money was deducted and payment status is successful and complete but the order status is cancelled. i m totally upset for my choice over one plus. I should ve never opted for one plus . I regret it.

IMEI1:[protected]
IMEI1:[protected]
I went up with small issue and now it ends up with bigger issue.
Heating issue was the main problem which i was dealing with, so i decided to resolve it in my nearby service centre as it was in warranty period.They changed my motherboard and on returning it my front display glass and back glass were having cracks therfore i told them regarding this issue and they decided to change both glasses.After replacing it my front display come up with another issue where my pixel brakes or get blurred while playing videos which are in darker side.So i again went there to resolve this problem and they said its due to the new update and its a bug .even after update it persists .I cross checked it with y friends phone with same update they are not facing these issues.Today i got a call from service centre saying that they they cross checked it with another phone and there is no issue.I showed that pixel breakage in front of me and they are saying that they cant see it.

Hello,
I had purchased OnePlus Nord Gray Onyx 6 GB RAM + 64 GB Storage.
Order Details -
#M[protected]placed on[protected]:25:05)
Address - Nikhil R B, Infront of Matoshree vila appt, zenda chowk, Rajapeth, Amravati 444603.
Contact Number - [protected], [protected]
Payment - 24, 999 Rs. Paid

Order was RTO on 10th Oct 2020 and now 25 days passed but I didn't received refund. Whenever I had contacted to Oneplus customer service they told me your case was escalated on high priority wait for 24-48 hours for resolution. And they till didn't solve my problem. Theie customer service treat me like begger, I had experiences very third class service.

I have placed an order of OnePlus Nord from www.oneplus.in on Oct 16th and refused to accept the delivery on Oct 19th as I want to place another order using a different card for cashback.
After I refused the delivery OnePlus shipping partner kept my refused order at their location for 9 days as according to them OnePlus was not responding to their return update and after my continuous follow up they finally shipped it back to OnePlus.
Now it's been 15 days that my refund has not been processed. I have been talking to them(OnePlus) every other day and they are not giving me a confirmation of refund. They kept saying that they are escalating the case but I am not getting any update. I really need my money back.
In the picture, I have attached the order details.

With Nord I’m unable to get the screen cast app with my Sony TV which supports the Miracast for Wi-Fi connection. It’s showing Registration failed after connecting through cast screen app. Whether Nord is supporting Miracast for cast screen purpose? Earlier It was working perfectly with my Lenevo vibe K5 phone. Plz help me by sending the detail step how to resolve this cast screen issues my new OnePlus Nord. I am very much upset with this issue since the day one when I started using this phone. Even what the Technical support suggestion they had given, it's not fruitful. I need the screen cast application vrry badly.

One plus offers an instant discount on the purchase of One Plus Nord. However it has been 45 days since the date of the purchase and yet no discount has been credited to my account.

I have ordered oneplus 8t on 15th Oct, 12am night. But till now I have not received phone. While contacting customer care for cancellation and refund. They are not responding. Oneplus is frauding customers.
Customer care says that its problem with logistics department. When we say connect call with logistics department then they refuse to do that also. No one is responding mailed, call, facebook, Twitter, complained in all the sector.

Subject- Instant discount of 3000/-, Fraud on official Website of Oneplus india, net banking payment through ICICI Credit card
Date of Incident first on 22nd September 2020 and again on 7th october 2020.

Hi, This is Asher pranay, an existing customer of Oneplus. I'm very sad and disheartened to see such a huge company not addressing my complaint regarding the discount of 3000/- on purchasing Oneplus 8 pro. The first...