OnePlus India Complaints & Reviews

I am using oneplus 6t and it is not even a year old (Purchased july 2019) but twice i had submitted my device to the service center due to recurring re-start issues which means the phone restart repeatedly without getting on.

- in the first instance, i lost all my original data - pics/doc and as a resolution, the service center re-installed the os.
- in the second instance, they changed the motherboard

I have raised this at all previous occasions that this is a faulty device and need replacement but was falsely assured that everything is now fixed and as good as new.

It happened again today with a month of the last service.

Currently, bangalore is under lock-down owing corona virus scare and people are supposed to stay at home for work but due to this great oneplus device i cannot work from home as i need my phone to connect to my office network.

This situation is totally grim and i want oneplus to understand the gravity of the situation and take prompt action.

I want a replacement or refund of the money i have spent on this faulty expensive device.

I bought the OnePlus 7T two days back and last night I saw that the entire upper half of the display is turning greenish under low light condition.
I went to the customer care and they refused to exchange my device, saying it's a normal occurrence.
So, I would like to lodge a complain because of
1. Company employees not mentioning this whole selling the product. Selling inferior quality product and not being open about it.
2. Refusing to acknowledge the issue and replace the device.

I have purchased one plus tv from amazon on oct 12th 2019. But on dec 28th i can find the tv is not showing any thing and on technician visit from qdigi on 31st, he find some internal damage in pannel, and confirmed this is an internal damage as there is no scratch, dent, mark etc on from screen. But since that day, no techinicain has visited/contacted me even after repeated request by me through call/mail etc, and today even after 1 months my tv is not working and i am being denied in warranty service. Below are the service request.

One plus[protected],[protected]

Amazon[protected],[protected].

Dear team,

I had contacted oneplus care team this morning and after having called several (3) times, duration 20+ minutes each call, i was left disappointed and my concern unresolved.

To brief you about the incident, the following voucher was claimed during the red cable concert contest and the the validity mentioned was between 23rd dec 2019 - 23rd jan 2020.
Screenshot of the same attached for reference.

Today being 23rd jan 2020, my understanding was that i could redeem and claim the voucher today. But to my surprise the voucher code had expired.

Apparently, the voucher was valid till 11:59:59 and got expired when the clock turned 23rd jan 2020.

During my conversation with the oneplus care team i was told that someone else has already redeemed the code, later it was told that the voucher is locked to a particular account and purchase can be made only from that account. Finally after a long hold and constant questioning the oneplus care executives stated that the voucher has expired and there is nothing they could do about this as it was system generated and the voucher automatically expired after 30 days.

All of this information was not told or mentioned along with the voucher code.

My concern is when the validity date is clearly mentioned as 23rd jan 2020, how is that oneplus can deny me something they have offered simply because of the system error.

Requesting you to kindly look into this and help me with a resolution.

Thanks.!

Oneplus claims that the device are meant to be used for gaming and temperature not increasing. It will stay cool. I brought my 7t few days back that even i talk over phone for few min it gets really hot, and specially in games. I checked the same thing in front of service center, and they found that when my device gets heated 4.5 degrees in just 5 min o[censored]sage. I got in touch with the higher management to raise a complaint and i asked for a new device. Which i got in next few days, not the same thing is happening again in new device but not to much as compared to the previous on. Still it gets heated. Can anyone help me that why it gets heated so much, as company says that it will not heat. I am using oneplus for the first time, and i am very disappointed. I was very much hapy with my iphone and my samsung s 10 plus, even that phone never gets heated.

Hi, i am manisha. I bought my oneplus 7t (Dec-3-2019) the very next day it was being strucked and switched off automatically after some time o[censored]se. There is also glich on screen while playing games. I though of complaininti in one plus community there is a restriction that the user must be using it for atleast 15days. Can u please guide me how to rectify this issue. I will be waiting for your reply.

Hello, i bought a new one plus 7t on 30th of november and the problems started occurring the very next day with the screen freezing and switching off of the phone suddenly as well as both the front and back camera turning out black and hanging as this is not expected on a brand new phone which started occurring intermittently. After experiencing multiple times i mailed the one plus services i followed their orders as followed and visited their service center in kurla, pheonix where the engineer on examining the phone was on stern decision that there was no problem with the phone and formatted the phone and asked me not to update the phone but even now without updating i am facing similar problems, i require an urgent solution to this problem.

Oneplus is denying replacement of mobile as my oneplus 6t's battery got burst and it is completely burnt from backside and display is completely broken. My wife got injuries on her leg due to glasses from the display we ware lucky to not have any human casualties. It is a complete security threat with oneplus mobile for using such faulty material for mobiles. I want oneplus to pay maximum for this issue. We have provided all the details with photo proofs, bills and injury photo's and they have denied the compensation. I am surprised such a big company blaming us for their faulty product. Mobile was in normal use when it started smoke coming from it with gas leak sound immediately we thrown device away and the it burst we ran away but it was too late to save from getting injury on leg due to glass coming from burst. Mobile is still in warranty period. Please help us to get the justice for this

The company has missed 3 deadlines for the android 10 update for oneplus 6/6t.

It's giving people warning points and banning people who raise their voice against this taking away their freedom of expression.

The security patch is 4 months old.
This is against what they promised again.

Oneplus should come out, apologize and explain what's going on.

I purchased oneplus 7 pro 12 gb ram varient of 58000/- on 21 august, but device was having lots of issues.
Like graphics shakes whiling touching the screen, while using diffnt apps screen doesn't respond sometime, specially games like pubg, freefire all has same issues.

Software or hardware issues, i contacted cust care, service center, facbook, intagram, twitter and even i mail to oneplus. After that they exchanged my device.

But in new device also same problem. And i informed them to solve my issues or return my money.
But they told me not possible do whatever you want l. Nothing will happen now
And they told me to not to use all 3rd party apps.
Now tell me sir, if i cant use 3rd party app so what is the use of 58000/- mobilephone. 12 gb ram, 256 storage and 855 snapdragon processor
And lots of issues are coming in my devices
I can share videos of issues.

Even oneplus don't know how to solve it.
Not giving any commitment also.

Oneplus india has cheated me

I had purchased my one plus 7 pro phone from brigade road show room in bangalore on 6th june 2019. Last week i had approached a show room in ernakulam to fix a tempered glass to avoid any scrach on the screen. While wiping the screen with cotton cloth the technician found out accumulation of dust in the display and on close checking he had realised that there is gap in the display of phone in one or more places. He asked me when i have purchased this and whether i have the bill and informed that it is defective and inform the company so that they will replace the phone. After a couple of days i went to your brigade road show room and shown them the phone. They accepted that there is gap in the display but to my horror they blamed that the mobile technician has heated the phone to fix the tempered glass and that is why the gap has come on the display. I lost my cool and shouted back him. The technician has fixed the glass infront of me and he never done anything other than wiping the screen with cotton cloth. Finally they said they have to consult their higher ups to take a decision. I got a message after a couple of days from them and asked me to submit the phone to replace the screen. I have refused to accept this. I have paid 53k for a phone and it turned out to be a defective one and why should i agree to get it repaired? They are saying that i should have pointed out it immediately after i purchased the instrument. It is rubbish. The screen is black in color and by looking at that you can't make out that there is defect in the corner of the display.in fact i had asked for a tempered glass at the time of purchase but they didn't have stock. I had purchased three more phones (All one plus 7) in the last four months from the same show room, the last purchase was on 12th august, and every time i asked for tempered glass but they never had the stock of the same. This defect also pointed out by a technician when i approached him to fix the tempered glass to protect the display. I told your people in the show room that i am not willing to accept their proposal and going to escalate the issue. The show room manager mr. Rakesh had called me and asked for some more time. It is one week now and still i am waiting for a feed back from them. When the company is accepting that there is a manufacturing defect on such an expensive phone like one plus 7 pro why should a customer accept to get it repaired? If the phone is a cheaper one i should have accepted that.in this case nothing but replacement of the phone is the option.

Regards
Rajagopal nair
[protected].

Hi all,

I had made a purchase on 07/10/2019 for a one plus 7 device from my credit card.

And i requested to the cashier to convert the 29999inr into the 12 months emi, so that i can pay it monthly.

Somehow the emi was not successfully converted and the base amount is reflected into my next billing cycle.

To rectify the issue, i have connect to the branch manager of hdfc bank, and they found that the emi request is not successfully completed from the merchant end as it's not reflecting anywhere in to the hdfc banking system.

As no choice i made of minimum due amount as per my statement, and suffering for the penalty with the huge interest rate at the base amount.

To get the solution i have connected with the one plus store and they took 3 days to tell me that the due to some reason the emi is not converted, and one plus is not liable for this mistake as the emi part was taken care by the swipe machine company (Pine lab).

As the transactions was sucked from the card swipe company (Pine lab).

I want to know the clarification from one plus india and pine lab too, why the emi process is missed from there end, or somehow at that time if it's missed due to any reason then why the action is not taken from there end

Just for my convenience i have made the emi for 12 months, but now i’m suffering with the additional burden, resultant i need to pay the minimum due amount (Which is worthless) to just save my cibil.

And again the issue is going on and no action taken from the pine lab and one plus, which impacted the statement o[censored]pcoming billing cycle.

Now as a fine (Penalty) i need to pay somewhere 6k which includes (Penalty + interest on the base amount 29999 + 18%gst on the overall statement)

I really don't know who is responsible for all this but i’m wasting my money in the min due amount of the credit card.

My entire happiness of buying the phone has gone for a toss and i am cursing myself of thinking of buying it from one plus.

Kindly help me for the same and guide me how i can convert the emi and how i will get the money back which i paid as a penalty to the bank to same my cibil score.

After 2 years of owning, it develops a problem and asking amount to fix it was around 10k, so I declined their services. They sent me a damaged phone with gaps all over. Unprofessional and substandard level by OnePlus.

And they are too chickened out to face their blunder or reply my communications

Service Reference ID 0FZ330VS2N

Colonel Sethi

After an year of owning, it develops a problem and asking amount to fix it was around 10k, so i declined their services. They sent me a damaged phone with gaps all over. Unprofessional and substandard level by oneplus.

And they are too chickened out to face their blunder.

Service reference id 0fz330vs2n

Colonel sethi

Today i visited one plus service store thane branch for various complaints i am facing since i have purchased one plus 7t (Purchased on 04/10/19). But after sale service, the executive told that it was just a software problem and we have fixed it. Having trust on their words still i am facing the same problem after reaching home, problems are stated below
1. Charging problem
2. Hang
3. Phone getting off often

I want a replacement for my product asap or else i will file case in consumer court

I bought my oneplus 7pro before a month only and my phone is 1month old now, from 20th day itself i was facing lots of hanging issues in the phone. I approached the mobile shop reliance digital from where i bought my phone they said me to approach service center so i approached service centre, they told me like of we flash the mobile the problem will be solved, i believed that and flashed my mobile but after a day i'm again facing lots of hanging issues and i do have screen recording for those. I have spent 50k for this mobile but there is no proper response for the consumer. I need a mobile replacement as this is a manufacturing defect. This is not supposed to be happen.

#0neplus7 #oneplus7pro #oneplusindia #oneplus7us

Smartphone is cheating in the name of the warranty (Screen replacement). I had replaced the screen of my phone. Before that i had contacted the one plus care team they have promised me that to do a screen replacement the amount will be refunded. However, its been a long time form past 5 months they are saying one plus care (Servify team) and one plus team is different.in customer point of view the support team will serving for one plus. This is a big scam going with one plus. Please suggest me to get my amount back of rs 17000 oneplus oneplus.

My brother's phone was damaged at home as it fell. So i gave for repair thru one plus care app.
The visakhapatnam service center was removed so had to give pick up drop service which they provide.

I gave my device for repair on oct 3, due to their logistic delay it took 7 days to reach their hyd service center. Then another 4 days to repair. I even paid money of 2250 for repairs on the payment link they sent me.
Then...

Paid for an upgrade from my oneplus 6 to oneplus 7t using the oneplus *don’t* care app.

My device was picked up this morning and to my surprise the new device wasn’t brought. The logistics resources asked me to contact oneplus customer service to know more.

The oneplus call center informs me that the ‘oneplus *don’t * care’ app is outsourced to another company and they can’t help.

I call the new number and ask, to my horror i’m informed that i’ll get my new device in 7 working days! (I would love to meet the bozo who made this policy and pushed it through!)

They should at least mention it when the order is being placed!

Such slimy antics weren’t expected from oneplus!

Against all hope i’m writing here to maybe get a resolution!

OnePlus claimed that OnePlus 7 pro can hold a bucket of water (water-proof). They lied, the water got all the way down to the motherboard of my device just by a splash of water causing the servicing cost 40k. Their service center is offering me just 3k for 53k phone (exchange). Note : Despite the device being in warranty and a screen replacement plan.