OnePlus India Complaints & Reviews

Bought one plus 7 on 1st sept 2019 from croma shop of borivali. The phone is not storing the pics in gallery. The phone is with service centre from last 20 days. The technicians agreed that the phone will be replaced but no actions yet. Again they are checking so many things and talking about giving the same defective piece. After sales service of one plus 7 is very poor. The technicians do not even pick up the phone. Croma team is also not giving any positive response. We paid rs. 38k for the new phone. Its almost a month and this is the kind of service we get from both the reputed brand. I believe one money has gone into waste. We are at their mercy now.

Hi team,
This is sumeet chawhan and have purchased a one plus 7 mobile from croma store, attapur on 20june, 2019. As there was a offer if we make a payment from sbi debit card, will get cash back rupees 2000 in 3 months. Three months are completed by this 20th september, 2019 but my account is not credited with rupees 2000.
Request you to please look into it and provide cash back.

Thanks,
Sumeet chawhan
Phone no. +91 [protected]

I bought a one plus 7 a month back and since i seemed to have a setting issue i went to the saket service centre in pvr complex. My complaint was simple 1) instead of sms's i was receiving notification under which a whole lot of sms came with no pop up, 2) why do i have to manually switch to roaming when i travel. The gentleman at the counter claiming to be a trained technician inadvertently changed the setting resulting in in a problem with my emails with no notification happening. While the earlier problem seem to have been solved a new one had emerged which five hours later, they are still not able to resolve. The manger of the service centre amrita was ineffective, the regional manager
North mr akrit. Was useless. My andemand was 1) write me a letter acknowledging the mistake alternatively give me a new mobile. I demand an inquiry into the matter

Bought one plus 7 on 04.09.2019 from m/s vijay sales store in ghaziabad, u. P. Vide bill no. Urn-s-si1378. The issues observed using the phone are: (1) low clarity while talking on speakers at a distance. The other person is not able to hear to what i'm trying to communicate and i need to repeat my conversation again. (2) while talking over the phone, if i get a call which goes in call waiting, my existing call at times gets disconnected. (3) the volume is too loud while talking over phone. Any person sitting next to me is able to hear my conversation over phone. I'm facing lot of problem due to this issue & need resolution/ replacement of phone on priority.

I bought one plus 7 phone in july 2019 online from amazon website.. I started getting issues with this phone within a month.. My screen flickers, the volume of the phone while speaking is very high, when i insert earphones i cannot listen to music and if i get a call and detach my earphones the volume is too loud on a minimum level.. I could hear my own echo on the phone, my phone automatically goes on silent. Mode and even when im on a call it opens up any other apps, it hangs as well.. I went to the service center in kandivali they said its software issue and they formated my phone and said i wont be facing any problem later but the problems are increasing!! This phone is a faulty piece and i want it to be replaced.. Within a month when im facing so many problems even when i paid 32999 for this its ridiculous, its not a cheap price.. One plus are providing such faulty pieces which has to be replaced for such problems im facing in such a short period of time. This is like. Fooling around the customers who trusted one plus company.

I have purchase one plus mobile from one plus webite as that time they have coustermer benefit of payment through credit card that 1500 cashback will be done by oneplus with in 90 days as i have provide all details to compnay that i have not received cashback. Company is making fraud excuses that we have submitted cash back. But i have my bank statement of all months. Company has not done any cashback to me. And company is big fraud company

I wanted to tell the no.1. Company in the world that they have broken my heart and soul and also i visited the one plus service center 5 times but they are unable to resolve my problem my phone is having a no. Of problems
First it hangs
Second its body detection does not work
Thrid its contacts are deleted automatically
So i want a brand new one plus 7 pro nebula blue 12 gb ram variant to be replaced with this one and i am ready to pay the difference between the two but it should be free replacement as company claims 1 year of warranty and that is also less but anyway my phone stop working within a month.
I am politely requesting to your company and not being rude like other customers are with you so don't take advantage of that
And what will company do with 58000 if there customer are not with them and 58000 can not run the company i am telling the reality because if you lose a customer's trust you can do nothing

I purchased a mobile handset one plus 7 pro on 16/08/2019 from mangal sales ava's vilas choraha haldwani. When someone called me the ringtone was not ringing, since then i am trying to fix the problem but the phone continues to be in vibration mode. The ringtone volume key on the left side of the set is showing maximum volume but in settings the ringtone volume is not working. Please help me. Thanks a lot.

I purchased this device about 1 month back. It has mic issues so i have given it for repair. After repair it has heating issues and you can't keep it on your ear even for a minute. They wiped my data just to replace my mic. What mic has to do with the data wipe, it had pictures for my daughter. There delivery boy (Pawan) clearly mentioned that one plus service centre is a big mess it's always better to go to service centre don't handover the phone. Shame on you one plus. Naver sattel. Please change your tag line you don't deserve it really shameful. Please give me a working phone talking on the phone is the basic feature without this phone is for no use. Please take it back or replace it

On "22-june-2019", i purchased "oneplus 7" online from amazon. After 2 days i opened the mobile phone on my b'day i. E 24th june. Yesterday (15-july-2019), i kept my phone on charging and start watching tv. Suddenly i felt burning smell and i was shocked when i saw smoke coming out of my new oneplus 7 and immediately i turn off the plug.
I was so threatned to see this, i believe it could be a big blast of my oneplus 7 if i was not present there. My charger was fine. It was this low quality phone which got burnt. I haven't ever thought that such a reputed company can manufacture so low quality and unsafe device
When today i went to oneplus service center (Mgf - mega city, gurgaon), inspite of replacing my phone, they started arguing with me and tell just to repair. Well my fault was just that i turned off the plug, instead i should wait there for the blast so that they don't get the chance to repair even.
Well, this company lost his trust.in my entire life, i haven't seen even that with in 10-15 days a new mobile can catch fire.
I want my mobile to replaced or give me refund. If it can not suffer 15 days, how can i trust it will be ok further and moreover, who want to operate the damaged new phone.

Oneplus team, i haven't expected this type of service and product of your company. It's very shameful and disappointing.

Manish gogia
Manish. [protected]@gmail.com
Gurgaon

I have been using one plus 7 pro for a time now.
I have added my both thumbs fingerprints and my face as two phone unlocking assets.
And the twist is someone is also able to unlock my phone through faceid.
How is this possible??
I might have lost some confidential statements!!
This is a huge fraud oneplus has done!
This is just not acceptable and simply a case of personal information hacking aka cybercrime.
All my information has been leaked out!

Date - 07/06/2019
Contact no. - [protected]
My phone has been stolen exactly at 9.19 pm from nagarbhavi, while we were out for dinner. As per google device manager, the phone is available or be in functional mode till this time in the below-shown map. Post which the device seems to be turned off. While we have been trying to call over the device the switched off tone is available. No response has been received yet. Kindly help me find the device. The details could be shared with the authorities of one plus company.

Dear all,

This is to inform you one plus store in bangalore sold me a defective mobile one plus 7 pro. The front facing camera is not working which was purchased from store only 30 days back. After identifying the issues in hardware. The one plus service center completely denied to replace the defective device.

Please don't buy any products from this fraud company. I am also raising this in the court against one plus.

Hello Myself Gokul Raj from Bengaluru.
I'm a very crazy fan of OnePlus. We do use all OnePlus mobiles in our family. Recently OnePlus 6T was launched at the price of 41999 and I bought it for the same price. But later after a month the price of the phone went for Rs 27999 which is 14000 lesser than the amount I paid. This shows that there is no value for my phone and OnePlus made me feel very bad and disappointed.

I'm very hurted and feeling depressed that OnePlus has got extra 14000 from me.

I want OnePlus to give that 14000 Rs back or take the phone back and refund the money.

If both are not possible, I want OnePlus to provide me with the accessories worth 14000 to compensate my money I paid extra.

Heartbroken and helpless.

My details :
M.Gokul Raj,
[protected]

I purchased this device about 10 days back. It has a severe heating issues and battery draining problems. It charges at rate of 1% per minute against their claims of 80% in 20mins. Their diagnose reports are showing errors in camera hardware and unknown heating issues. Even when the phone is lying idle the temperature shoots upto 43-44°C and it is impossible to talk on the phone, placing it on the ear, for more than 5 minutes.
Though the service centre staff acknowledges the problem, they are showing helplessness to solve it, just buying time. I have already visited their outlets twice where I am just made to wait while they play around with my new phone having both personal and professional data in it. I feel I have been duped of Rs. 49, 000/-

Sir my phone was blasted when charging hopefully no one has injured now my brother was panicked and admitted in hospital he is safe now but oneplus didn't respond to my complain at their social media and never replied how the service at first it was only 9 month old phone blasted when charging what if this happens in hand and anyone injured who will be responsible now i never go for chinese product

I have oneplus 6t and i am happy but little disappointed with the notification bar. When my phone is locked notification panal is active like unlocked phone (Mobile data, wifi, host pot, location, switch data card) options are still working when my phone is locked.
Location & mobile data is important feature for find over device when device lost. If someone find over phone and off data and location feature from notification panel then we not able to find over phone
So request to one pluse technical team fix this bugs.

People at the "lake city mall, g-4, kapurbawdi flyover, majiwada, thane, maharashtra 400601" service center are very unprofessional. They wasted my time and money and i got nothing but disappointment.

I purchased my oneplus 3t phone in usa. When i came back to india realized that 4g services are not working on my phone. I called these service center people and they said, come to our center, we will fix it.
I traveled 25 km and visited service center and they said ; sorry, we can't fix this because your imei number does not belong to india. Such an irresponsible reply. It was pretty clear that the imei number would belong to usa if i purchased it there. Alternatively they could ask me to provide imei number over phone when i first called them.

If oneplus has any way to open up indian 4g bands on my phone then please do it. I am having so much trouble with the network.

This is Rajkumar this side. I just bought a one plus wireless earphone and while unboxing it I came to know that it was dead on arrival, post this I contacted Oneplus service centre for the same but they are not ready to listen my issue even and they just asking me to visit Nearby service centre which is 450 or 350 kms far away from me. I asked them to do with the revese pickup but they are not ready for it. They are asking me to courier the same. I'm not here to courier or take to service centre. Kindly send a courier guy with new earphone to my address let him deliver the new earphone and take back the old at the same time. If this is not possible kindly take this back and refund my money I have paid. I have also attached my details for your further reference.

Thanks and Regards,
Raj Kumar
[protected]

My one plus 5 phone is keep on switching off, i can only use phone while charging,
I contacted nearest service center they refuse to take my phone because of physical damage, its under warranty and the physical damage is nothing to do with the battery issue, its 10 months old phone

Kindly help me to get my phone serviced under warranty, other wise i will raise this issue in consumer court