OnePlus India Complaints & Reviews

Hello,
Yesterday i ordered a new tempered glass for my new oneplus 5t @700 from oneplus website, i collected the temp glass from them and applied on 5t and i suddenly observed that temp glass has been with some of the micro particles which spoils the screen look, after the applying the tempered glass on my 5t the mobile touch responsiveness also not up to the mark. Totally i lost my money @700 due to the bad quality tempered glass from oneplus company. I am requesting you to please take some strict action on this issue.

It’s only a year and 3 months for the phone and the motherboard is crashed.
It’s purely a manufacturing defect and not any human caused issue. The service centre has estimated a rs18, 000 service chargers for the repairs of the phone by changing the motherboard. It is unfair and totally wrong for the phone to loose it motherboard functioning in one year or so.
I would rather want a answer for the situation the one plus 3 model is showing us.

I have purchase one plus 5 t 128 gb in this month in phone book contact no not search after open trying 3 to 4 times pl above complain solve immediately or replace instrument immediately please contact my mobile no [protected] and email i'd [protected]@ gmail.com. Some times above problem happens pl mobile rate also high but i am not satisfied one plus 5 t

Dear one plus team,
I have one plus 3 mobile. I install it's android 8.0 suggested by one plus.
Immediate action require on android 8.0 latest update install, after install android 8.0 suddenly internet connectivity lost any time, no any browser work properly, google play store and maps not working, shown offline, it is worst experience ever, wether fix problem or remove latest 8.0 version immediately.

Regards,
Nilesh chauhan

[protected]

My one plus 2 phone finger print sensor and home button are not working for the past 2 months. Not able to restore the same. What should I do? I have tried rebooting number of times. Catch data also also was erased.
Please give me immediately, a workable solution.
I tried to delete old finger print from the settings to register another set of finger print, but it could not be deleted. I tried to add another finger print, but it is not responding and is showing locked. How to unlock this finger print sensor?
Please guide me quickly.

I have purchased mobile –one plus 3t amounting rs 27999/-, iemi [protected] ordered through amazon dated 1 august 17, its almost 3 months using this phone no complaints, no problem no doubt number one product, performance flawlessly and it’s a very good experience using this product a long back firstly i purchased one plus one then i purchased one plus 3t why its because i am big fan of one plus brand and would like to recommended this to everyone and i have a full faith of this brand.
I am not complaining to one plus brand, i am raising my figures on service centre i had a very very bad experience from one plus service centre, i went there for degrade my software to nougat 7.1.1 as i updated my phone to oreo and since then i got some issues, screen not responding at times only.
They change my phone display without knowing me and mentioned on form that “power on with vibration or with backlight but no display” but i have never this issue before and did not complaint related to that.
I am 100% sure that they install local display as there are lots of difference with an originally installed phone display, since then phone camera is also not working and touch is not smooth as it was before.
It’s really not appreciated what service centre are doing they replace original accessories this is really so ridiculous and very cheap and they are spoiling one plus name.
Below is the service centre name and address:-
B2x
B-10, ground floor,
North ex mall, sector-9, rohini,
Near rohini east metro station,
New delhi, 110085.
[protected]

I invested lot of my hard earned money on buying this and want this has to be resolved.
Regards
Lalit
[protected]

Its been 5 months for my phone oneplus3t it was working proper... But i have problem with battery backup from 2 days.. Its draining fast not even getting backup for half day.. And getting switched off also.. So if possible i need replacement. Please resolve the issue as soon as possible. My recent android update version is 8.0.0. And attaching details of my phone

Hi all,

I bought one plus 3t mobile from amazon on 21st december 2016 and using with some issues with battery.
Two days back my phone went switch off and is not starting again.
Went to service center in hyderabad and i was shook that liquid inside has to be replaced which will not cover under warranty.
I request all to do not use onplus which is very cheap in brand with higher prices, poor service and spares are costly than phone
Waste of money, time.

I am having one plus 3. I bought this phone 1year ago. Its camera is having focus issue for a long time. Pics are becoming blurred shot by its primary camera. I am having os 5.0 version in my phone. It was working fine earlier but suddenly one day i faced this problem sincevthen its like that only. Is this any software problem or a hardware one. What should i do. Kindly advise.

I bought this fone after looking so much add about this and i sell my old best fone n buy this for good response
But unexpectedly this is very bad fon
Battery is also very bad only 5 to 6hour battery backup

And ram is 6gb and fon is slow like a 2 gb ram

Previously i was having 3 gb ram fone but that was very best than this

Really i am very dissatisfied with this fon

I have replaced the battery for my one plus two cell phone as advised by the service personnel reason it takes 12 hrs to recharge and drains quickly. The same continues evn after replacemnt of battery. I again approached the centde and this time they informed charger defective. I tried with many equivalent chargers the result is ithe same.. Ihave spent 1450 for replacement and shuttled 3 times for this reason at my old age. Pl spel out the remedies
A. G. Arunachalam. The servicing done in the lat week of october 2017 at velachery center adjto mency elctronics shop. Thanking you a. G. Arunachalam

Hi all,

I also became one of the victim of oneplus5 marketing gimmick.

In our country, india the laws are so liberal that, any tom dick and harry from china can come and cheat us (Indians) with their marketing stunts.

I bought a new oneplus5 phone via amazon around 2 or 3 months back.
From the fifth day of my purchase, i am complaining and chasing these oneplus guys that the phone have lot and lot of issues.
Even i tried amazon website to return or refund the phone on 7th day of purchase, but the option of return or refund wasn't there. Amazon is going hand in hand with companies like oneplus in this big cheat. When i reported this to oneplus, they said since it is purchased via amazon, we can't refund or replace.in second hand, its exclusively sold only on amazon.

I did several tweets to the support team of oneplus, but there was no solution. I also tweeted to their founder, but they were least bothered to respond as they knew that they are up to cheat indians here.

The phone heats up to 72 degree (28 degree less then the boiling temperature). When i reported this to oneplus team, they said its usual. I did send them the screen shot of temperature to them on tweeter.

The battery doesn't last more then 5 to 6 hours, as per their support team even that is usual. The contacts works slow, slower then a 20 year old system.

I am ready to give away my phone to any of the companies to test and sue them on court. I request our government to make strict rules so that such companies from china don't come here to cheat us. I am fine if anyone want to forward this mail or paste it in social media, so that other buyers become aware.

I paid rs 32, 999 and in less then 90 days, i had to format the phone 4 times. Oneplus have been sending some cheap updates, good for nothing, every week. And all these doesn't help at all. I feel i am the guinea-pig that too after paying rs 32, 999 to these cheater.

Is bureau of indian standards doing their bit to check their specifications and how these companies are pricing their products in india?

—

Thanks & regards

Sumit saraf

[protected]

I bought this device in the month of may and it is within warranty. The phone was working fine but suddenly when i was in an open and sunny area, the phone started to over heat and got dead. There seem to a dent on the back side of device because of heating or manufacturing defect and the front screen popped out. Customer support refused to repair the device under warranty claiming it to be a physical damage. Further there is no physical impact on the front screen or scratch any where in the device, suggesting company's claim is false and they are just avoiding repair cost.
Imei no [protected]; job req no. Srb2x[protected]

I have purchased mobile on amazon in aug 2017 my mobile is not getting voice when phone come and also when outgoing call we done some time come and atomatic voice not come after some time so problem is coming from september and i have also confirm to amazon about this but still no reply as come i have told them to replace my mobile and give new proper working mobile so reister my compliant as early as possible.

I had sent the following mail on 7th Nov to customer care of OnePlus.
Dear One Plus,

This is something with great disappointment from your Oneplus 3T user. After being recommended to buy One Plus which turned out to be the greatest mistake of all time with never ending issues and no solutions to it. This is to inform you that I have purchased One Plus 3T on 6 th June 2017 which is not even 5 months till date and the issues which I am facing with the phone makes it very much easy to dump it.

Long story Long!

Problem No. 1 –

Just after my purchase I am facing power issues where my battery used to get drained, hence required minimum 3 charge in a day. Reaching out to your One Plus store at Thane, Mumbai, Maharashtra I was given a battery replacement as the phone is under warranty. Well I was very confident of the phone that it won’t work as the lags were very nicely covered in the price paid to purchase this brick.

Problem No. 2 –

Just as expected the phone stopped getting charged turned out to be a charger issue. Again visited one plus store at Thane, Mumbai, Maharashtra where they simply refused to replace the charger as it was working perfectly according to them which I believe it should work according to me. ISSUE UNRESOLVED!

Problem No. 3 –

Touch stopped getting recognized as well the fingerprint button phone needs manual unlocking most of the time. ISSUE UNRESOLVED!.

Problem No. 4 –

It hangs most of the time in the middle of some important work, and being a teacher my most of the work is carried out on phone where I store my data which I never got to back up because of these issues and one plus kept on formatting my phone resulting in loss of data. ISSUE UNRESOLVED!

I stay at a minimum distance of minimum 2hrs travel from my home to service centre and I have to visit your service centre almost twice a week leaving my work because one plus has always failed to resolve my complaints resulting in waste of time and energy of which one plus is least bothered.

I do not need a repair nor do I need any assistance because this wont solve any of problem from oneplus I humbly request you to kindly refund my money or replace the phone with a new one as soon as possible.

Awaiting your response on immediate basis!

Regret,
An EXTREMELY UNSATISFIED ONEPLUS 3T user

to which i got a reply as follows:
Hi Nehan,

Thank you for sending an email to OnePlus support. My Name is Aman and I will be assisting you with your concern today.

I apologize for the inconvenience causing to you. Rest assured that our goal is to get this issue resolved as soon as possible.

As you have informed that, you have visited the service center earlier and got the device diagnosed. I sincerely request you to please help me with the job sheet which is provided by the service center for the last service and your contact number.

I look forward to your response.

If you need further help, you can always reply to this email within 48-72 hours before we consider the issue to be resolved. However, the ticket will remain open for the next 10 days before it gets auto-closed.

If you would wish to contact us via phone or chat please Click Here. We are available from 9:00 AM to 9:00 PM Monday to Sunday.

To locate the nearest service center please Click Here. Please carry a hard copy of the Invoice during your visit to service center.

Regards,
Aman

the service center at Thane, Maharashtra, never provided me with a Job sheet until I demanded them to give me.

and to top it up, i got the following reply from oneplus on the 10th Nov
Hello nehanf1984,

Your request 1637963 has been deemed solved.

Please take a quick survey to let us know whether or not you were satisfied with the service provided, we take your feedback very seriously and are always looking for ways to improve :) #NeverSettle

I DO NOT UNDERSTAND HOW, WITHOUT MY CONSENT, THE CUSTOMER CARE CAN SAY THAT THE ISSUE HAVE BEEN SOLVED??????????

First impressions with the one plus 3t were pretty good. The phone's screen was awesome and the battery was incredible! I was really enjoying the phone. But then shortly after that, the problems started coming in within 6 month. I observed that bottom portion of the mobile display was not supporting while writing message. I was not able to scroll youtube videos at that portion of the mobile display. Day by day, performance of the mobile is degraded & finally mobile got locked itself and i couldn't able to unlock the pattern because of the display issue. When i visited to nearest service station, the person told me it is the common issue and need to replaced it's mobile screen. I suggest you that think twice before purchase this mobile phone.

I have been a big fan of one plus since its first ever launch.
Recently i have been using one plus 5 but somehow my phone got slipped from my hand and its glass got broken.
This is the 2nd encounter when one plus phone's glass screen broke.
May be its not so sturdy or what.. Please help!!
I[censored] guys want i can send the photos of the broken phone screens.. That too new ones: (

I have visited one plus service centre at kormangala service station bangalore on 28th september 2017 and informed them regarding charging is not happening, they told service centre has no one plus one battery to verify the issue, then made to wait for almost 2months to get the battery and now they saying problem is with motherboard not the battery, when i told them to replace they told the company has stopped production of one plus one service products. Now they are saying to take back the mobile with out service as one plus one products are not available.

After waiting for almost 2 months they are telling now regarding unavailability and stop of one plus one mobile parts.

What kind of service they are providing, how can the service center does not have battery to check the issues.

Y they not did diagnosis when i gave mobile for service, it almost took 2months for diagnosis only.

Guys plz don't buy one plus one..

As the service is not good but worst.

I purchased a new oneplus 5o f 128gb from their authorised shop in select city walk, new delhi dtd. 10/9/2017. I paid in cash and hv their invoice.

At the time of purchased i was confirmed that they do hv a service center at faridabad, which is my city.
They also confirmed that if i am not satisfied i can get full refund or mobile replacement within 10 days of complaint.

I lodged written online complaint with oneplus website on 16/9/17 of following major issues:
1. Hotspot is not working with laptop.
2. Battery drains out within 2-3 hours o[censored]se - screen shots of the battery option emailed,
3. Mobile hangs specially when i open contacts or sms for more than 30-35 seconds - of which i also showed the screen recording.
4. Service centre is not in faridabad, as was assured.

They emailed me some todo to correct the problem. I did as told but no use. They told me to visit their service centre at gurgaon. I did, but they said since i am using jio the battery will obviously drain out!! And they cant do anything. For other problems they had no answer. Also they refused to replace it.

Till now they just write emails with false assurances and passing out time.

I have sent them a legal notice on email. But they say, that they regret the inconvenience and are escalting the complaint to hgher level.
Still no use.

Regards

Rajeev
Faridabad
[protected].

I have bought oneplus 5 new mobile on 26-sep and i have faced mobile display issue (Display not completely working) on 11-oct (15 days from delivery) and the same i have handed over my new mobile at chennai egmore oneplus service center. I have requested to replace new mobile instead of display issue mobile, however they didn't accepted to replace it and they committed to rectify the error with in 2 days. By the time i have discuss with oneplus customer support and they have word with service center excutive to do me a favour to replace the mobile with in 2 days. But now they are telling that they will replace only the display and it will take 7-10 working days. So i have bought new mobile with paid of full cash and mobile got issue because of company not given good quality of mobile. For which customer me has to wait 7-10 days which should not accept it. I never seen such worst company and worst customer support.