BagItToday — bagittoday.com bagittoday is a fraud. worst quality products

Address:

Hyderabad, Andhra Pradesh

I placed an order on bagittoday.com on 26th Feb 2013 where there was an offer which mentioned that along with five shirts, I get a leather wallet, a belt and shoes free of cost. The whole order cost me Rs. 3198. Below is the email I received from them.

[protected] Forwarded message[protected]
From: Bag It Today Concierge <[protected]@bagittoday.com>
Date: Tue, Feb 26, 2013 at 11:19 AM
Subject: Order Information Bag It Today
To: [protected]@gmail.com




Boutiques
Invitations
My Account





Thank You for your order.
Your Order ID is: [protected]. (Please note the order id. no. for future reference.)

You have made a successful credit card payment for an amount of Rs 3198.0

Kindly give us 2-7 days for processing of your order. You will receive an email and a sms with your dispatch details soon.

For any further assistance call us at[protected] or email us at [protected]@bagittoday.com quoting the above mentioned order id





I received the items on 5th March 2013. The quality of these items were so bad that I would not even value the shirts at Rs 100 each. The wallet, belt and shoes were not made of leather and some of the shirts had thread already coming out.
I contacted their customer care and told them that I disliked the product and wanted a refund. Below is the email sent by them.
[protected] Forwarded message[protected]
From: contact <[protected]@bagittoday.com>
Date: Thu, Mar 7, 2013 at 4:46 PM
Subject: WERE HOUSE ADDRESS
To: "[protected]@GMAIL.COM" <[protected]@gmail.com>


Dear Member

At the outset, please accept our sincere apologies for the inconvenience caused to you.

We would like to inform you that we request you kindly send the parcel back to us at the below mentioned address.

Note :- Kindly mention the below address at top of the parcel.

BAG IT TODAY
C/O - Customer Care Department
KHASRA NO. 371, FATEHPURBERI, BHATI VILLAGE
NEW DELHI- 110074

The parcel should be accompanied by a photocopy of the invoice and a covering letter mentioning the requirements so as to enable us to arrange for a replacement at the earliest.

Note – Once you dispatch the order, kindly get in touch with us after 5-6 days along with the scanned copy of the courier or proof of delivery receipt so too can keep a track on it. Kindly keep the original receipt with you

Warm Regards,
Nitin Saxena
Executive-Customer Care

Bagittoday

Please, quote your Order Id:- [protected] in all future interactions.

Note: In case of any query not related to the discussion in above e-mail should kindly be emailed [protected]@bagittoday.com or call us on[protected]




I couriered everything to them as instructed and spent an additional Rs. 360 on the courier charges. Today, i.e. 18th Mar 2013, someone called me up from bagittoday (bagittoday.com) and told me that a refund is not possible and they will send a replacement of the same products.

Bagittoday.com is a fraud company and this was not something I expected from an India Today Group company. They are just taking their customers for a ride and offering the worst quality products you can think of.