[Resolved]  Nokia / Indiatimes Shopping — Non-delivery & Refund

Address:

Gautam Buddha Nagar, Uttar Pradesh

I ordered a Nokia Lumia 620 through Nokia official website which redirected to Nokia/India Times Shopping which are their partners. I placed the order on 9th March & did not receive any call or sms from Indiatimes Shopping confirming my order. They did send an e-mail at the time of Order. Entire amount for Nokia Lumia 620 i.e. Rs. 14999 was paid on 9th March by credit card. I did not receive any updates & being concerned I called their customer support on executive earlier informed that Shipping would be done 16th March. On following up on 16th March it was told by India Times Shopping executives that it was Shipping date & we will receive Product on 19th March. When we followed up on 19th March and were told that Phone is out of stock & has not even been shipped.

Outraged, we tried talking with Floor Lead or Manager, Executives were trying to misguide by playing with words that team would get in touch to resolve issue/ update us on the order status but did not give conclusive info on delivery date. Irritated with the inability to give definitive answers we tried to escalate but not sure if I was even connected with managers. A complaint was created by CSE on 19th & order was cancelled when we were told that refund would be made within 5-7 days & India Times Shopping executives were reluctant to even send an e-mail stating the same. Finally after a lot of discussion they sent an e-mail stating refund would be made in 5-7 days. Eventually, today on 28th March we again followed up from India Times Shopping as we haven't received any intimation or update on refund. 1st Executive tried to blame us saying that we asked for an e-mail hence they did not call us for updating (Not sure what does that mean?). On asking for refund & firm date on refund the executive said that they would update us in 48 hours, angry we inquired would they update or refund in 48 hours. On this he placed our call on hold multiple times & said he would connect us with their Senior, subsequently call was disconnected. India Times Shopping is misguiding customers by stating that Phone is in stock, secondly no one follows up & I have been calling for past 4-5 times & none of the issues have been handled. Plus I am suffering as I did not get the product plus I paid Rs 14999/- from my credit card which haven't been reverted in even 20 days & I will pay interest for these 20 days. While no one at India Times Shopping is taking ownership on the mistake & are just passing my call where the new guy has the same statement "I understand your concern", "I really apologize", " We have passed the info to concerned Dept" , "Someone will get in touch with you" Blah Blah... Please help me with this grievance & assist in getting justice. I will also post some of the proof's as I took screen shots while shopping & subsequent complaint.