Oriental Insurance Company Customer Care
The Oriental Insurance Company Ltd
Customer satisfaction rating: 3%
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518
COMPLAINTS

Oriental Insurance Company Customer Care

The Oriental Insurance Company Ltd

Address
Oriental House, A-25/27, Asaf Ali Road
New Delhi
New Delhi District
Delhi
India - 110002

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
up
149
down
72

Phone:
Phone:
up
56
down
31

Customer satisfaction rating
3%
Complaints
518
Pending
0
Resolved
13
Bad
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.

Oriental Insurance Company related photos (77)

Oriental Insurance Company Complaints & Reviews

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Oriental Insurance Company — quoting wrong pricing for renewal

 Ateeque9914 on Apr 9, 2018
Team of all executives are so irresponsible in replying back to emails sent.
I was planning to renew insurance policy.
Date : March Last week - I was getting quote for Rs. 27757 and wanted to know more details, hence I wrote email.
Date March 27th I got email from Oriental quoting Rs 29053. When asked for explanation none had answer and now online quote shows as Rs. 34464. Not sure what they did, however no response from Oriental...
Complaint comments  Read comments Complaint category Insurance

Oriental Insurance Company — ncb not provided for the year 2016.

 Kiran9405 on Apr 8, 2018
Hi,

I had taken insurance from oriental insurance company for my car for the year[protected]. I was not given any ncb for the that year and subsequently i had to pay more premium due to my lack of knowledge in this area. I got to know about this issue only when i received quotation from various vendor for this year 2018 and got to know that oriental has not provided any ncb in the mentioned year.

On sending email i was told that as it was not mentioned (Not sure my whom??) they have not provided any ncb.

I would like to know is it responsibility of a...
Complaint comments  Read comments Complaint category Insurance

Oriental Insurance Company — car insurance claim status

 Santosh Dhande on Apr 5, 2018
Hi all,
I have already mail and call for the claim submitted for an accident of my eeco car.
But from last three months they have not given any satish feedback for my claim resolution.
I call several times on customer service representative and emails but they weren't giving me any feedback for further information.
Can anybody help me in this case.
Thanks,
Santosh dhande
[email protected]
Complaint comments  Read comments Complaint category Insurance

Oriental Insurance Company — claim under "bhavishya arogya policy"

 s s kalra on Apr 3, 2018
I PURCHASED BHAVISHYA AROGYA POLICY No. 1169 IN YEAR 2004 FROM YOUR BRANCH DAB, BHOPAL DURING MY POSTING IN BHOPAL. THE POLICY WAS ISSUED WITH BENEFIT OF Rs.1, 10, 000/- DUE ON COMPLETION OF AGE OF 59. I ATTAINED THE AGE OF 59 ON 02/01/2011 AND RETIRED ON 31.12.2012 AFTER ATTAINING age of 60 years.

I visited your branch of sector 17 chandigarh and later on your branch at Ludhiana and I was told that there is no such policies are issued by policy.

I am enclosing the policy documents in four pages including schedule, tax exemption certificate, receipt along with copy...
Complaint comments  Read comments [1]Complaint category Health & Life Insurance

Oriental Insurance Company — no reply from oriental insurance company

 Ajai Kumar Srivastav on Mar 28, 2018
Dear sir,

I have insured my car up53 bc 7011 (Policy no. 211200/31/2018/101581) with the oriental insurance company limited. The car met an accident in january and the right door and rear bumper was damaged. I obtained the cost for repairing value from maruti dealer and submitted this to the local office of the oriental insurance company limited, gorakhpur. The surveyor was appointed and he allowed repairing cost for rs. 27543. After getting approval from the surveyor the maruti company has repaired the car and asked me to pay rs. 27543 and i paid it to the maruti company and get...
Complaint comments  Read comments Complaint category Insurance

Oriental Insurance Company — surveyor not provided for accident claim of my scooty

 Palvinder Mehra on Mar 26, 2018
The policy no. Of my vehicle is 271702/31/2018/26833. I met with an accident on[protected]. I contacted the bo shahdara for claim on[protected] and got all the relevant proforma by the bo shahdara. I submitted them in my vehicle company and though the vehicle company submitted via mail all my relevant documents along with the estimate in the bo on[protected] itself but it is[protected] today but till now no surveyor visited the vehicle service centre for approval of the estimate. Please help....
Complaint comments  Read comments Complaint category Insurance

Oriental Insurance Company — unethical behavior, claim stuck instead of submitting all details

 Nehal1089 on Mar 23, 2018
[protected]

Above is the claim number and already submitted all details. Rohtak insurance ppl saying clain stuck at delhi and delhi insurance saying we have already forwarded all data to rohtak long time back

I am following these ppl, nobody picks up the call and its difficult to coordinate at 2 places. Its should be their responsibilty to get it done...
Complaint comments  Read comments Complaint category Insurance

Oriental Insurance Company — delay in reimbursement of car insurance claim

 ishwar singh sharma on Mar 22, 2018
Sir

This is to inform you that I had taken a cashless policy from your company for my Maruti Swift Dzire Car No. HR51BB1318 vide Policy No. 211200/31/2018/73483- insured code 81538341 on 19/09/2017. I met with an accident on 16/2/2018 and the car was got repaired from Vipul Motors Pvt. Ltd. Faridabad after inspection of the car by your surveyor. The car was delivered to me by Vipul Motors on 28/02/2018 against cash payment. As asked by the surveyor I had sent a copy of cancelled cheque to him.

It is a matter of great regret that despite my cashless policy I had to make...
Complaint comments  Read comments Complaint category Other

Oriental Insurance Company — wrist & chor insurance company & their fraud policy

 Ayush Kashyap123 on Mar 21, 2018
DEAR, ORIENTAL insurance company, Sunane ke liy dhanyawad... RJ14-HX-0410 Ka bill abhi tak clear nahi karwaya gaya aap logo ne... Insurance ka paisa toh aap logo ko time pr chahiye hota hai.. Fir bill pass me itna delay kyu..8 ko scooty received ki thi aaj...21 ho gay... Tum logo ki sb policy fraud hai ...chor ho tum.. Sb, looto garibo ka paisa insurance ke Nam pr... Had hai tum logo par... Ek toh company ki bill ki bhari marr Upr se tumari maar... Sb ke sb fraud ho...tum log... Or kam se kam apne phone call toh attend kiya karo...5 number try Kar chuka Hu.. Chor...
Complaint comments  Read comments Complaint category Insurance

Oriental Insurance Company — refund not processed & no revert from customer support

 Yogeshwar Rao on Mar 20, 2018
I have paid rs.1, 301 on march 6th via tez but the policy has not been renewed, when wrote to customer care i have got an revert from one of the executives ([email protected]) that the amount will be refunded but failed to respond to my question as when. The concerned person has then included two more executives to revert on the refund status (Abhishek. [email protected] & [email protected]) and that is the last communication from the team. I have wrote multiple emails to above mentioned contact and no revert yet, tried calling to the customer care but its...
Complaint comments  Read comments Complaint category Insurance

Oriental Insurance Company — insurance claim procedure

 Prabhakar648 on Mar 7, 2018
Useless services provided by this guys.
Am trying to claim my vehicle for damages since 2 days.
The contact person is not receiving the call and it comes busy maximum time.
These guys are least bothered about the customer.
First i contacted their customer care number which no one answers.
Finally i got the representative's number: mandakini b, who doesn't receive the call.
Do not purchase their insurance....
Complaint comments  Read comments [1]Complaint category Motorcycles & Scooters

Oriental Insurance Company — mediclaim not crediting

 Sahil gupta9416666493 on Mar 6, 2018
I am struggling for last 1 year regarding my claim which i hadnot recieved yet and my file has been lost by the insurance company and the claim company i. E. Raksha tpa in chandigarh and faridabad they are giving me the proper way to deal with and always running from their duty.
Orintal insurance company
Karnal-132001 (H. R.)
Please help me out and solve my case....
Complaint comments  Read comments Complaint category Auto Insurance & Loan

Oriental Insurance Company — claim amount have not come to till time

 Hifzul Hashmi on Feb 24, 2018
Sir, my case pending on 30-01-18, i am calling on customer care and talling about my case but there are no responce.
My name is saiyad hifzul hashmi from balaghat (Madhya pradesh)

Policy nom - 18101/31/2018/7036,
My con no.[protected]
Policy purchasing on gondiya (Maharashtra)
I am regularly try to contact on my policy office (Gondiya)
But there are nao responce, i m facing on vary dificultees on may life with you,

Next time i m not intresting with you...
Complaint comments  Read comments Complaint category Motorcycles & Scooters

Oriental Insurance Company — claim amount not received ob-1686 22/12/2017

 Raman Marwah on Feb 20, 2018
Dear sir/mam.
I have taken claim for my car repairing as it met with an accident.. Papers have been submitted by surveyer on 20th january to mall road kanpur branch of oriental insurance... I was supposed to received the payment before 5th of february but not got.. When i contacted kanpur branch they had shown me papers that they have couriered to karol bagh branch on 29th jan 2018... When i contacted karol bagh branch delhi they told to contact barakhamba road claim cell delhi.. When i contacted barakhamba branch i have not got any positive response.. They had misguided me and not solved...
Complaint comments  Read comments Complaint category Auto Insurance & Loan

Oriental Insurance Company — mediclaim premium paid online but certificate not issued

 Asok kumar Satpaty on Feb 18, 2018
On 11.03.2017, i paid mediclaim premium through online rs.27061/- and the same was debited from my bank a/c with sbi of bauria branch vide transaction no. Sbipg iu[protected]oicl neither the policy certificate issued nor the money refunded. Perhapes, it is kept in the suspense a/c. I could find the policy of 2014-15 bearing no. 31140/48/2014/7276 and my insured code is 41243845
Of 2014-15. I will be very much grateful if the certificate is issued or money is refunded. Thanks and regards.
Kalpana satpaty (Patra)...
Complaint comments  Read comments Complaint category Insurance

Oriental Insurance Company — unexpected behaviour and mental agony regarding vipul medcorp insurance, tpa limited indore

 Vishvajeet15 on Feb 16, 2018
Dear Sir / Madam,

I would like to inform you that I am having a Oriental Insurance Mediclaim Health Insurance policy - (Vipul MedCorp Insurance TPA Private Limited) for the last more than 7/8 years and for the first time I had to visit hospital for my son's knee surgery (ACL Reconstruction).

The mediclaim department of Medicare Hospital, Indore sought an approval as per my mediclaim facility and Vipul MedCorp Insurance TPA Private Limited sanctioned approval mentioning that I am eligilble for a private room. Accordingly, the package was given by the hospital as approved...
Complaint comments  Read comments Complaint category Health & Life Insurance

Oriental Insurance Company — non payment of accidental claim of car

 balisharma on Feb 5, 2018
I had my car maruti 800 insured by oriental insurance at shimla in 2017 my car met an accident in april 2017 i remained in bed for two month ihad reported to oriental office well in time. They had sent a surveyor who assesed the losses and asked me to get the car repaired at badog solan at himachal automobile. I had paid the whole amount myself as workshop owner said and also the surveyor said that claim will come to my acount. Ihad asked the office at shimla somany times but they says they have not recieved the case but surveyor says he had sent the case. My policy no is 263102/31/2017/814 code...
Complaint comments  Read comments Complaint category Insurance

Oriental Insurance Company — claim repudiated without solid grounds

 MS JAYA GUPTA on Feb 5, 2018
I was operated for breast cancer in sep'2015 after which 6 rounds of chemotherapy (Under dr. Advani at sushrut hospital, mumbai) and radiation (At apollo hospital, bhilai) was done. All claims till then were reimbursed but two claims of rs. 10911 dt. 18/01/2017 and rs. 11347 dt. 08/08/2017 were refused without any soild grounds. They have said that it is not an active line of treatment. It is known worldwide that the treatment of cancer takes 7 years to complete and in my case its not even 3 years now.
I had written many times to the tpa, divisional manager but to no avail. Even personally...
Complaint comments  Read comments Complaint category Insurance

Oriental Insurance Company — less amount claim settled

 Dhaval Maheta on Feb 1, 2018
Respected sir,
I am having policy of the oriental insurance company (Toll free no. Is[protected]. My policy no. Is 172299/48/2018/929. We are policy premium from last 10 years. My mother shri ganjawala nilaben was diagnosed with accute appendicities and she was operated on 29th november, 2017 in baps pramukh swami hospital, adajan, surat. We had claimed for rs. 58110/- against which we were paid only rs. 41721/-. All our bills are genuine. I have also submitted doctor’s certificate for undue deduction made in claim settlement voucher. I request to pls settle the remaining amount. My...
Complaint comments  Read comments Complaint category Health & Life Insurance

Oriental Insurance Company — theft of my bike

 [email protected] on Jan 29, 2018
Dear sir

I am jacob from chennai and working in cpcl (Chennai petroleum corporation limited) at manali, chennai, tamilnadu - 600068. My bike (Pulzer 135) no is tn 18 b 9661 (Pulzer) missed on[protected] and immediately compliant with local police station and they told me that it will take time to take inquiry of theft of my bike so i was assaulted in inform to insurance company in local area and i have not good knowledge in statutory of procedure of claim and my bike details and my details are given below for your reference.

Name : jacob ambrose r

Address...
Complaint comments  Read comments Complaint category Insurance

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