Oriental Insurance Company Customer Care
The Oriental Insurance Company Ltd
Customer satisfaction rating: 2%
Submit a Complaint
552
COMPLAINTS

Oriental Insurance Company Customer Care

The Oriental Insurance Company Ltd

Address
Oriental House, A-25/27, Asaf Ali Road
New Delhi
New Delhi District
Delhi
India - 110002

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
up
158
down
76

Phone:
Phone:
up
61
down
34

Customer satisfaction rating
2%
Complaints
552
Pending
0
Resolved
13
Bad
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.

Oriental Insurance Company related photos (194)

Complaints with pictures are more trusted and informative    View all

Oriental Insurance Company Complaints & Reviews

Sort by:

 Nehal1089
[protected]

Above is the claim number and already submitted all details. Rohtak insurance ppl saying clain stuck at delhi and delhi insurance saying we have already forwarded all data to rohtak long time back

I am following these ppl, nobody picks up the call and its difficult to coordinate at 2 places. Its should be their responsibilty to get it done

Complaint Status


[Mar 23, 2018] Oriental Insurance Company customer support has been notified about the posted complaint.
Complaint comments  Add a commentComplaint category Insurance

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    Your Rating (1 star is bad, 5 stars is good)
    code

     ishwar singh sharma
    Sir

    This is to inform you that I had taken a cashless policy from your company for my Maruti Swift Dzire Car No. HR51BB1318 vide Policy No. 211200/31/2018/73483- insured code 81538341 on 19/09/2017. I met with an accident on 16/2/2018 and the car was got repaired from Vipul Motors Pvt. Ltd. Faridabad after inspection of the car by your surveyor. The car was delivered to me by Vipul Motors on 28/02/2018 against cash payment. As asked by the surveyor I had sent a copy of cancelled cheque to him.

    It is a matter of great regret that despite my cashless policy I had to make cash payment of repairs to the tune of Rs.36295/- to Vipul Motors. Despite having telephonic conversation with Mr Luthra, Surveyor many times I am still waiting for the payment from your company, although a period of more than 21 days has since expired after delivery of the car to me and making cash payment to the repairing company.

    This is altogether contrary to the claims made by the representative of your company while doing policy of my car on 19/09/2017.

    I woud request you to look into the matter and get my payment released without further loss of time.

    Thanks

    Ishwar Singh Sharma

    Complaint Status


    [Mar 22, 2018] Oriental Insurance Company customer support has been notified about the posted complaint.
    Complaint comments  Add a commentComplaint category Other

    Post your Comment

      I want to submit Complaint Positive Review Neutral Comment
      Your Rating (1 star is bad, 5 stars is good)
      code

       Ayush Kashyap123
      DEAR, ORIENTAL insurance company, Sunane ke liy dhanyawad... RJ14-HX-0410 Ka bill abhi tak clear nahi karwaya gaya aap logo ne... Insurance ka paisa toh aap logo ko time pr chahiye hota hai.. Fir bill pass me itna delay kyu..8 ko scooty received ki thi aaj...21 ho gay... Tum logo ki sb policy fraud hai ...chor ho tum.. Sb, looto garibo ka paisa insurance ke Nam pr... Had hai tum logo par... Ek toh company ki bill ki bhari marr Upr se tumari maar... Sb ke sb fraud ho...tum log... Or kam se kam apne phone call toh attend kiya karo...5 number try Kar chuka Hu.. Chor

      Complaint Status


      [Mar 22, 2018] Oriental Insurance Company customer support has been notified about the posted complaint.
      Complaint comments  Add a commentComplaint category Insurance

      Post your Comment

        I want to submit Complaint Positive Review Neutral Comment
        Your Rating (1 star is bad, 5 stars is good)
        code

         Yogeshwar Rao
        I have paid rs.1, 301 on march 6th via tez but the policy has not been renewed, when wrote to customer care i have got an revert from one of the executives ([protected]@orientalinsurance.co.in) that the amount will be refunded but failed to respond to my question as when. The concerned person has then included two more executives to revert on the refund status (Abhishek. [protected]@orientalinsurance.co.in & [protected]@orientalinsurance.co.in) and that is the last communication from the team. I have wrote multiple emails to above mentioned contact and no revert yet, tried calling to the customer care but its not connecting. Its been two weeks now and this is one of the worst experience i have faced with any customer care. If oriental team is not cared to revert for such simple issues, its alarming that that there will be no response for issues related to claiming.


        refund not processed

        Complaint Status


        [Mar 20, 2018] Oriental Insurance Company customer support has been notified about the posted complaint.
        Complaint comments  Add a commentComplaint category Insurance

        Post your Comment

          I want to submit Complaint Positive Review Neutral Comment
          Your Rating (1 star is bad, 5 stars is good)
          code

          Oriental Insurance Company — insurance claim procedure

           Prabhakar648
          Useless services provided by this guys.
          Am trying to claim my vehicle for damages since 2 days.
          The contact...
          Complaint comments  Read comments [1]Complaint category Motorcycles & Scooters

           Sahil gupta9416666493
          I am struggling for last 1 year regarding my claim which i hadnot recieved yet and my file has been lost by the insurance company and the claim company i. E. Raksha tpa in chandigarh and faridabad they are giving me the proper way to deal with and always running from their duty.
          Orintal insurance company
          Karnal-132001 (H. R.)
          Please help me out and solve my case.

          Complaint Status


          [Mar 06, 2018] Oriental Insurance Company customer support has been notified about the posted complaint.
          Complaint comments  Add a commentComplaint category Auto Insurance & Loan

          Post your Comment

            I want to submit Complaint Positive Review Neutral Comment
            Your Rating (1 star is bad, 5 stars is good)
            code

             Hifzul Hashmi
            Sir, my case pending on 30-01-18, i am calling on customer care and talling about my case but there are no responce.
            My name is saiyad hifzul hashmi from balaghat (Madhya pradesh)

            Policy nom - 18101/31/2018/7036,
            My con no.[protected]
            Policy purchasing on gondiya (Maharashtra)
            I am regularly try to contact on my policy office (Gondiya)
            But there are nao responce, i m facing on vary dificultees on may life with you,

            Next time i m not intresting with you

            Complaint Status


            [Feb 24, 2018] Oriental Insurance Company customer support has been notified about the posted complaint.
            Complaint comments  Add a commentComplaint category Motorcycles & Scooters

            Post your Comment

              I want to submit Complaint Positive Review Neutral Comment
              Your Rating (1 star is bad, 5 stars is good)
              code

               Raman Marwah
              Dear sir/mam.
              I have taken claim for my car repairing as it met with an accident.. Papers have been submitted by surveyer on 20th january to mall road kanpur branch of oriental insurance... I was supposed to received the payment before 5th of february but not got.. When i contacted kanpur branch they had shown me papers that they have couriered to karol bagh branch on 29th jan 2018... When i contacted karol bagh branch delhi they told to contact barakhamba road claim cell delhi.. When i contacted barakhamba branch i have not got any positive response.. They had misguided me and not solved my query from last 8 days... Need your help to kindly get it resolve as its paining now...
              Policy number is..211200/31/2018/100654
              Car number up78dq 7273.

              Complaint Status


              [Feb 20, 2018] Oriental Insurance Company customer support has been notified about the posted complaint.
              Updated by Raman Marwah Feb 20, 2018
              consumer complaints logo
              menuSubmit ComplaintSearch
              Home iconHome
              Question iconQuestions
              FAQFAQ

              Search
              search
              Account
              Messages
              Notifications
              Complaints
              Sign out
              © 2016 Consumer Complaints Forum

              If you have any constructive thoughts, creative ideas, or reasonable offers, please, contact us immediately via E-mail


              ConsumerComplaints.in › Oriental Insurance Company › Oriental Insurance Company — claim amount not received ob-1686 22/12/2017
              Oriental Insurance Company — claim amount not received ob-1686 22/12/2017

              1 Review
              Ra Raman Marwah on Feb 20, 2018
              Mark as Resolved

              Dear Sir/Mam.
              I have taken claim for my car repairing as it met with an accident.. Papers have been submitted by Surveyer on 20th January to Mall road Kanpur Branch of Oriental Insurance...i was supposed to received the payment before 5th of February but not got.. When I contacted Kanpur branch they had shown me papers that they have couriered to Karol Bagh Branch on 29th Jan 2018...when I contacted Karol Bagh Branch Delhi they told to contact Barakhamba Road Claim cell Delhi.. When I contacted Barakhamba Branch I have not got any positive response.. They had misguided me and not solved my query from last 8 days... Need your help to kindly get it resolve as its paining now...
              Policy number is..211200/31/2018/100654
              Car number UP78DQ 7273.


              Complaint Status
              [Feb 20, 2018] Oriental Insurance Company customer support has been notified about the posted complaint.

              Update Complaint

              Post your update to complaint here.
              Choose FileAdd Image
              Submit
              Complaint comments 0 Comments
              Share0
              Tweet0
              Share0
              Oriental Insurance Company Logo
              Oriental Insurance Company
              Customer Care Service
              Customer satisfaction rating
              3
              %
              Complaints416
              Pending0
              Resolved11
              phone +91 11 4365 XXXX
              website www.orientalinsurance.org.in
              location Oriental House, A-25/27, Asaf Ali Road, New Delhi, Delhi, India - 110002
              View Full Information


              Related Complaints
              Oriental Insurance - Medical Checkup [12]
              Oriental Insurance Company - Delay in claim settlement [12]
              Oriental Insurance Company - Insurance clearance Status and Claim amount Payment [9]
              Oriental Insurance Company Limited - Claim Check not received [6]
              The Oriental Insurance Company Limited - licence renewal [6]
              View all Oriental Insurance Company Reviews
              www.bdomains.com


              Consumer Complaints | Submit Complaint | Sitemap | View full list of Companies | Latest Complaints | Updated Complaints | Terms o[censored]se | Privacy Policy | Google+

              © 2018 Consumer Complaints Forum
              If you have an inquiry, or any constructive thoughts, creative ideas, and reasonable offers, please, contact us
              Complaint comments  Add a commentComplaint category Auto Insurance & Loan

              Post your Comment

                I want to submit Complaint Positive Review Neutral Comment
                Your Rating (1 star is bad, 5 stars is good)
                code

                 Asok kumar Satpaty
                On 11.03.2017, i paid mediclaim premium through online rs.27061/- and the same was debited from my bank a/c with sbi of bauria branch vide transaction no. Sbipg iu[protected]oicl neither the policy certificate issued nor the money refunded. Perhapes, it is kept in the suspense a/c. I could find the policy of 2014-15 bearing no. 31140/48/2014/7276 and my insured code is 41243845
                Of 2014-15. I will be very much grateful if the certificate is issued or money is refunded. Thanks and regards.
                Kalpana satpaty (Patra)

                Complaint Status


                [Feb 18, 2018] Oriental Insurance Company customer support has been notified about the posted complaint.
                Complaint comments  Add a commentComplaint category Insurance

                Post your Comment

                  I want to submit Complaint Positive Review Neutral Comment
                  Your Rating (1 star is bad, 5 stars is good)
                  code

                  Oriental Insurance Company — unexpected behaviour and mental agony regarding vipul medcorp insurance, tpa limited indore

                   Vishvajeet15
                  Dear Sir / Madam,

                  I would like to inform you that I am having a Oriental Insurance Mediclaim Health Insurance...
                  Complaint category Health & Life Insurance

                   balisharma
                  I had my car maruti 800 insured by oriental insurance at shimla in 2017 my car met an accident in april 2017 i remained in bed for two month ihad reported to oriental office well in time. They had sent a surveyor who assesed the losses and asked me to get the car repaired at badog solan at himachal automobile. I had paid the whole amount myself as workshop owner said and also the surveyor said that claim will come to my acount. Ihad asked the office at shimla somany times but they says they have not recieved the case but surveyor says he had sent the case. My policy no is 263102/31/2017/814 code 62006365. Kindly guide me should i go to court now. Bali ram sharma. B. R. [protected]@gmail.com

                  Complaint Status


                  [Feb 06, 2018] Oriental Insurance Company customer support has been notified about the posted complaint.
                  Complaint comments  Add a commentComplaint category Insurance

                  Post your Comment

                    I want to submit Complaint Positive Review Neutral Comment
                    Your Rating (1 star is bad, 5 stars is good)
                    code

                     MS JAYA GUPTA
                    I was operated for breast cancer in sep'2015 after which 6 rounds of chemotherapy (Under dr. Advani at sushrut hospital, mumbai) and radiation (At apollo hospital, bhilai) was done. All claims till then were reimbursed but two claims of rs. 10911 dt. 18/01/2017 and rs. 11347 dt. 08/08/2017 were refused without any soild grounds. They have said that it is not an active line of treatment. It is known worldwide that the treatment of cancer takes 7 years to complete and in my case its not even 3 years now.
                    I had written many times to the tpa, divisional manager but to no avail. Even personally i have met the authorities but they have refused the claims. I have been a regular policy holder for last more than 13 years in continuation and i wish to benefit from the same.
                    Its a request to kindly not to harass me any more as already it has caused a lot of mental tension for getting a genuine claim passed.
                    Even the prime minister is celebrating cancer week so what is the use of it.

                    Complaint Status


                    [Feb 05, 2018] Oriental Insurance Company customer support has been notified about the posted complaint.
                    Complaint comments  Add a commentComplaint category Insurance

                    Post your Comment

                      I want to submit Complaint Positive Review Neutral Comment
                      Your Rating (1 star is bad, 5 stars is good)
                      code

                      Oriental Insurance Company — less amount claim settled

                       Dhaval Maheta
                      Respected sir,
                      I am having policy of the oriental insurance company (Toll free no. Is[protected]. My policy no....
                      Complaint category Health & Life Insurance

                       [email protected]
                      Dear sir

                      I am jacob from chennai and working in cpcl (Chennai petroleum corporation limited) at manali, chennai, tamilnadu - 600068. My bike (Pulzer 135) no is tn 18 b 9661 (Pulzer) missed on[protected] and immediately compliant with local police station and they told me that it will take time to take inquiry of theft of my bike so i was assaulted in inform to insurance company in local area and i have not good knowledge in statutory of procedure of claim and my bike details and my details are given below for your reference.

                      Name : jacob ambrose r

                      Address : no:12 third street, vimalapuram, manali, chennai-68

                      Phone no:[protected]

                      Email: [protected]@gmail.com

                      Policy no:411219/31/2018/7289

                      Period of policy: 02/12/2017 to 01/12/2018

                      Insured's code : 62887292

                      Issue office : do 2 chennai (Code:411219)

                      Compliant date:[protected]

                      Compliant place : manali police station

                      Working company : chennai petroleum corporation limited, manali chennai-68

                      Bike details

                      Bike registration :tn 18 b 9661


                      Engine no : 59006


                      Chassis no :58422


                      Make and model :bajaj auto bajaj pulsar 135 cc (Block colour


                      Year of manufacture :2010


                      Type of body : solo


                      Seating capacity : 1+1


                      Cubic capacity :135


                      Policy value of vehicle :15000 —

                      With regards

                      Jacob ambrose. R

                      Cpcl, chennai

                      [protected]
                      [protected]

                      Complaint Status


                      [Jan 29, 2018] Oriental Insurance Company customer support has been notified about the posted complaint.
                      Complaint comments  Add a commentComplaint category Insurance

                      Post your Comment

                        I want to submit Complaint Positive Review Neutral Comment
                        Your Rating (1 star is bad, 5 stars is good)
                        code

                         amansoni27
                        Policy no.211200/31/2018/89322
                        Filed claim in november 2017 but not received the claim amount till 29th january.
                        Dispite various attempt... They are just saying it is under process but not telling exact claim status.
                        Please i request you to look into my matter... And help me in getting me my claim amount.
                        It is a worst insurance compney
                        Contact number [protected]

                        Complaint Status


                        [Jan 29, 2018] Oriental Insurance Company customer support has been notified about the posted complaint.
                        Complaint comments  Add a commentComplaint category Insurance

                        Post your Comment

                          I want to submit Complaint Positive Review Neutral Comment
                          Your Rating (1 star is bad, 5 stars is good)
                          code

                          Oriental Insurance Company — car insurance policy no. 211200/31/2018/101730.

                           AshwaniTripathi
                          Dear sir/madam,

                          My vehicle (Esteem registration no. Up16 r4110) got an accident on 10th december 2017. This...
                          Complaint comments  Read comments [1]Complaint category Insurance

                           Singh Kumar Ratnesh
                          Sir/madam,
                          I have made a insurance of my car from 'oriental insurance company'purnea, bihar and approx. Two years ago my car damaged accidentally. But they haven't given any claims for this.
                          My car number is - br-43b 3482. Owner's name - ratnesh kumar singh.
                          Not resolves oriental insurance staff (Raj kumar sir) he has been more disturbing me.
                          I request you to solve my this problem and help me to claim my price of the insurance.

                          Thank you.

                          Complaint Status


                          [Jan 15, 2018] Oriental Insurance Company customer support has been notified about the posted complaint.
                          Complaint comments  Add a commentComplaint category Insurance

                          Post your Comment

                            I want to submit Complaint Positive Review Neutral Comment
                            Your Rating (1 star is bad, 5 stars is good)
                            code

                            Oriental Insurance Company — motor insurance... do : delivery order : 211200/31/2018/35047 : hr51be8882

                             RK---gulati
                            Oriental insurance is worst insurance provider and their claim procedure don't have any tat for customers... We all bought...
                            Complaint comments  Read comments [1]Complaint category Insurance

                             Archna_Singh
                            After much to and fro, i had filed a complaint with ombudsman last may but i still haven't received any response from them. Kindly help

                            Reference: happy family floater – 2015 policy no.: 215300/48/2017/913 on[protected].

                            Dear sir,

                            With reference to the above, please find enclosed the reimbursement claim, along with the duly filled form and all relevant documents.

                            The claim was initially lodged with your appointed tpa - emeditek tpa services limited through max healthcare gurgaon and all the relevant documents were submitted to them. Subsequently, the tpa issued a pre approval on 10th february 2017 for rs. 50000/-, which was subsequently increased to rs. 70000/- on the same day and a fresh pre approval was issued by emeditek.

                            The undersigned – insured / patient archna singh, after receiving the pre approval got admitted to max healthcare gurgaon on the 11th of february 2017 and got her surgeries performed and got treated for her ailments.

                            On 12th february 2017, the undersigned was discharged from the hospital and the relevant discharge summary and the final bills were sent to emeditek by max healthcare for the final approval and for releasing the payment advice. Emeditek after several hours sent a query asking for past medical policies, which after great difficulty were located and sent to emeditek. Thereafter, the tpa took several hours yet again and sent a email rejecting the claim and directing the undersigned to make a reimbursement claim on the oriental insurance company limited directly. The flimsy grounds mentioned by the tpa was that, the surgeries need a minimum of three years of standing, before they can be considered for claims.

                            With no alternative left, the undersigned had to pay the entire bill of the hospital, amounting to rs, 1, 61, 216.00 using her credit card and got discharged to go home.

                            Now, there are very pertinent questions which arise,
                            (1) why did the tpa issue the pre approval without inspecting the previous policies;
                            (2) the tpa did not consider the clarifications issued by the renowned doctors of max healthcare, which clearly shows that the surgeries performed were well within the purview of consideration by the tpa;
                            (3) had the surgeries not been within the purview of consideration, the insured / patient would have waited for 4 months, got the third renewal done and then got the surgeries performed. The ailment was not life-threatening and the surgeries could well have been postponed by 4 months and could have been performed later, and the situation was not that one of any emergency.

                            Why was a pre-approval sanctioned and issued by the insurance company appointed tpa, without verification of all documents? Once a pre-approval is issued, it means that the insurance company is liable to pay the expenses.in case the policy conditions did not approve payment of the claim, the pre-approval should never have been issued and the claim rejected before the insured / patient archna singh got admitted and got the surgeries done. The tpa or the insurance company cannot issue a pre-approval and ask the insured / patient to get admitted and get the surgeries done, and when the final bills are submitted or the payments, reject the claim on the grounds that the policy conditions do not approve of this. It is the duty and responsibility of the tpa and the insurance company to verify all the documents upfront, when the claim forms are submitted and only after being convinced issue the pre-approval. The tpa and the insurance company in this case has done fraud with the insured / patient and cheated her.

                            The discharge summary and final bills were submitted on[protected] @9.07am to emeditek, and till 9.32pm on[protected], full 12 hours after the final bills were submitted to emeditek, there was no concrete reply from them. The behaviour and actions of the tpa and the insurance company were totally inhuman and the biggest mistake made by them was issuing the pre-approval without verifying all the documents. By keeping a patient in the hospital for 12 hours within 24 hours of her surgery, the tpa and the insurance company has done a dastardly act and this caused much agony, harassment, mental torture and indisposed the insured / patient post surgery, when she should have been resting at home and on the path of recovery.

                            In light of the absurd, fraudulent and act of cheating done by the insurance company appointed tpa and as per the advice of the tpa, we are forced to file this claim for reimbursement. All documents enclosed are photocopies, however the originals can be produced on demand, for inspection.

                            You are kindly requested to consider the claim, and have the entire amount reimbursed on top priority.


                            Thanking you in anticipation.

                            Sincerely,

                            Archna singh

                            Complaint Status


                            [Jan 04, 2018] Oriental Insurance Company customer support has been notified about the posted complaint.
                            Sir i have sumitted my insurance claim 21 Nov 2017 to MDINDIA(TPA) & same claim processed MDINDIA but approval pending from oriental insurance. So please request to you release approval from your end. From Suryakant y Satote,
                            Mob. No. [protected]. MDINDIA POLICY NO MSEB. 163600/48/17/07839. CCN NO MDI3284543 MDI5-[protected]
                            We have above current account with your court road muzaffarnagar branch.We are repeatedly requesting bank official to start our above account, but they have not provided login id & password.
                            Pleasae solve the issue.

                            The oriental insurance co.Ltd, court road, muzaffarnagar, up
                            Its a small problem i didn't get a hard copy of the insurance and the oriantal company is worst in it and too the policy bazaar they r doing the insurence and they have to see to it and reply ASAP

                            I don't believe in policy bazaar.

                            Regards
                            Abhay jain
                            Complaint comments  Add a commentComplaint category Health & Life Insurance

                            Post your Comment

                              I want to submit Complaint Positive Review Neutral Comment
                              Your Rating (1 star is bad, 5 stars is good)
                              code

                               armature
                              Memberid : o[protected]
                              Policy no : 131500/48/2016/5815
                              Policy period : 07/02/2016 to 06/02/2017
                              Insured name : mr jadhav chandrashekar
                              Claim in respect of : smt malati jadhav
                              Relation : mother
                              Claim ref no : [protected]
                              Dev officer/agent code : na[protected]
                              Hospital name : holy cross hospital - kalyan (Only for m t n l)
                              Claim amount : 93292
                              Diagnosis : biameleolar fracture left ankle with hypertension diabities managed conservatively
                              Date of admission/date of discharge : 28-nov-2016/08-dec-2016

                              Complaint Status


                              [Dec 07, 2017] Oriental Insurance Company customer support has been notified about the posted complaint.
                              Complaint comments  Add a commentComplaint category Health & Life Insurance

                              Post your Comment

                                I want to submit Complaint Positive Review Neutral Comment
                                Your Rating (1 star is bad, 5 stars is good)
                                code

                                Recently Discussed

                                (2 minutes ago)
                                Tikona Service Provider
                                Complaint against CHEATING & INEFFICIENCY of TIKONA service and VIRAR REGION head and staff
                                (3 minutes ago)
                                Eureka Forbes Ltd
                                Deficiency in service
                                (4 minutes ago)
                                Ola Money
                                paying cash twice and not resolving this issue from many days
                                (8 minutes ago)
                                Quikr
                                Fraud seller in quikr
                                (9 minutes ago)
                                Prasanna Travels
                                due to covid-19 bus got cancelled and till now I didn't get my refund

                                Featured Complaints