Ortel Communications Complaints & Reviews

Dear sirs,

I am a senior citizen, a mm-iii grade s. B. I. Official living a contented retired life in my house at hospital square in the heart of puri town, next to vishal mega mart back-side.

I became a subscriber of ortel in the year 2006 and continuing to be so still with regular payment of monthly subscriptions; very often paying lump sum in advance. I have overpaid my this month's subscription also.br...

I have given complaint since 22nd October 2017, There is no signal on my TV, Everyday i am giving complaint morning & evening, Till today[protected] your customer care people answering that my problem will be short out within 3 hours, & we are following up your complaint, every day they are answering me the same thing, hope my problem will not be short out, therefore tomorrow i will have to purchase Disc TV, Awaiting your kind Reply, Regards...

We took broadband connection before 7 days in pravat lane, puri-1, odisha.
. No response we get when we call them and if they response, only false assurance we get. 1st we faced connection problems, now we are facing weak signal. Neither they came to me nor they solve properly. We went to office and informed, again same thing happened, only false assurance. We are tired @ their service. We said to return our fees because you cheated...

Hi! I've been complaining regarding your poor service since many days in your telephonic service center at [protected]. Every time your customer support executives say the same old & monotonous words which doesn't have any meaning. My wifi connection has become very slow & since last one month its not working at all. Almost every alternate day i used to give a complain on telephone but in vain. Please don't ask me for your monthly rent. Unless...

My costomer id 1740075, i have opt for the connection on 11 oct, they urge to pay installation amount of 1500. Technician visited and tried to make an installation but he walked away saying it will take 24 hrs for activation... But sorry to say no signal came after that. I have complained but technician are hard to come to install even if its a new connection, they dont have proper management even though i havr complained them numerous times...

I haven't seen such a irresponsible isp like ortel. I am paying the bill online. Most of the time in a month there internet service down, even while lodging a complaint there software down. If you want to disconnect the service, you need to go down to there office to submit the device. I don't understand when i taken the connection, they came with device to my flat. I had to lodge several complaints to fix my internet issue, still no acknowledgement...

My member id is 1687094. I have complained regarding no signal since 28th sep throught telecphone. They are saying they wil resolve in 24 hrs. But whenever i recal they register another complain nd say me to wait more 24 hrs.. Its since 7 days i have being continuesly complaing regarding this and no action is being taken from your side. I think its better to discontinue your service...

Hi,
As i have experienced with your organization, it is only worried with revenue collection instead of customer satisfaction. Last month my tv was defunct for 7 /9 days and still your executives remind about bills and now for last 3 days my internet and cable tv is not active bcoz of "no signal". And the service response is worst than hope.

No more words to express my feeling....

I've been a subscriber of ortel cable tv since last 10 years, (No 57288) and continue to be with you though the service was far from satisfactory. I was with ortel, because it was a venture by one prominent oriya family. While other cable providers were from outside the state. This month no one came to collect the bill, but my cable was disconnected. I have to contact your costumer care to send some one to collect the bill amount, which he...

From last two weeks tv signal is not coming and internet is also not working. They install new setup box still tv is not working. Internet service is very bad.
None of customer service person receive calls. Very poor servicing. Even if they receive call, didn't solve problems and talk rudely. Customer care person even said that the tv problem is due to some common problem. Everyone is facing the issue. But it was not like that. I...

I have requested through mail to change my plan from basic to 2mb/s plan on 12/08. Complain regarding slow browsing on 24/08, 25/08, 26/08 and 01/09 with complain ids 4917930, 2172470, 2172848 & 4929288 respectively. Every time your technician closing the complain without resolving the issue. Till i will not avail my plan, please do not raise bill for updated plan and resolve my issue as soon as possible. My customer id is 01088339....

My money receipt number is 611189 and this was issued by a person who's name is mr. Aroop and he is an ortel agent and this money receipt is issued in favor of gurinder singh, address - 524 satya nagar bhubaneswar. I had ordered for broadband connection online and a agent came within 12 hours to my home. When being asked to install the broadband connection he told me that i have to make the full payment in cash and i did so on 20.07.2017...

Sir, my id no-[protected], your collection agent came to my doorstep once on[protected] at that time when i am not present at the home, then after they disconnected my service without giving me a second chance. It's illegal as well as misbehave to a bona-fide customer since 7 years. I hope you will take the proper & justified action soon. Thank you and regards...

My ortel customer id - 792910

According to the ortel customer care response on AUG 10, 2017
(Mr.Sahu, On 8th Issue has been resolved, please confirm us .)

I Prasanta Kumar Sahu would like to clarify to customer care response -
It was not resolved on 8th it was resolved on Aug 10, 2017 but the validity was for only 1 day like previous.

STILL THERE IS SOUND AND PICTURE PROBLEM.br...

My ortel customer id - 792910

I prasanta kumar sahu has given a complain regarding the same issue previously on aug 4, 2017.

"ortel communication customer care has given a response on aug 7, 2017 that mr. Sahu, your issue has been resolved, please confirm us".

This issue is still not resolved.

Ortel is prompt in taking monthly payments but too poor in providing required services.br...

I am a registered consumer of ortel communications, BBSR
Membership no- 1048073
Despite registering persistent complaints (twice) everyday, ortel authorities have been the worst service provider. There is no internet connectivity since last 9 days. In every complaint, they say they have taken cognizance of that matter and it will be resolved within 6-24 hours, but internet connection lasts for only 2 hours in the night from...

Though i complain less still not resolved and the same problem again and again
So please disconnect and send your staff to collect the modem as i am an aged person and i can not send any one else to your office to submit the machine.
Your staff came and requested to take the connection with good services, which is not available so far.
Kindly disconnect and collect the modem...

My memb. Id.01642879 is a discounted plan of50%for 1yr. Due to airtel set top box exchange. But due to negligence of ortel staffs, it has not yet been updated and full plan bill being generated. It's a very poor service from ortel. I'm not to pay your faulty outstanding dues and i will be compelled to leave your service. Kindly get it resolved for good understanding to remain for ever.
Thanking you....

My name is soumya ranjan and im from bhubaneswar.
My issue is i want to shift my broadband connection to upper floor but they didnt came even after over a month im contacting so many times they jst simply told that they will send the technician to my address but till now nobody's came and at first they take the charges for the shifting and after payment they didnt come at all. Pls help me in this issue
My cost id is[protected]...

My ortel customer id - 792910
I prasanta kumar sahu has given complaint on[protected] time 4:40 pm over the phone, even the collection boy who receives the money regarding bill payment has seen the problem still then there was no response from your side.

Regarding tv programme in my tv no signal is coming and i am unable to see any programme. I am a regular customer & having a no dues of payment and time to time payment...