Mondelez India Foods / Cadbury India Complaints & Reviews

Dear Sir/Madam, Just few days before I purchased a box of cadbury celebration. It was properly sealed. When I opened one pack of 15 gm (Production Code 020513A2M M2) I noticed some kind of fungal growth in it. When I opened another pack of 40 gm (Production Code 160513M01E I2) same case was observed. It is really not good for a company of such standard not maintaining there quality at all. Who will take the responsibility if something happens to someone. Best before date is 26/7/14 & 09/08/14 respectively which is mentioned on pack. My mail id is [protected]@yahoo.co.in

Hi, Today after lunch i had my Cadbury eclairs candy which I generally do everyday. I found 2-3 pieces of metal wires inside it which hurt my gums and my mouth started bleeding. i have the candy and the pack both as the evidence. pl. contact me so that I can hand over the candy to quality concern person. I rushed to the doctor from work and now filling complaint. Varun Joshi American Axle and manufacturing, Pune [protected]

I purchased a box of dairy milk sealed properly ITS CODE IS K31216 packed on 16/12/2013 which contains 72.units*8.5gms each.I found a Sealed empty dairy milk chocolate wrapper. Matter is that the company should take care that the each wrapper is completely filled with chocolate, before it go for the packing or sale. As this mistake should not happen as being an best and the oldest chocolate company.

Purchased Cadbury Diary Milk Chocolate on 19/11/2013 from a near-by store; having Code K30805 - Pkd 08/13 - B2 but when opened the chocolate covered with a white layer coating and taste was totally different. I am sure the store keeper will not refund the money and tried calling Cadbury's office in Mumbai but nobody bothered to give a proper reply. Dont know whom to approach with such complaint ? I have kept the chocolate safely with me in order to show to some responsible person in Cadbury. Hope somebody will wake up and open their eyes/ears to listen such complaints of a common man. Thanks / Regards Mohan Nair

I had bought the Celebration box during Diwali When i opened it i found Worms in it, i immidiatly called thier customer service number and placed a conplain they asked me to seal the box which is did but no one even bothered to call back or come and visit the place I still have the box and will want to fine the company

Dear Cadbury I am a regular consumer of yours. Recently i gifted a celebration to my friend on her b'day, but when we opened that there was difference in packaging and finally when we open the chocolate, i.e., Dairy Milk, it was the worst chocolate taste i ever had of Dairy Milk. It was a embarrassing moment. The code is F30927A. The packaging was of September 2013.

Dear Sir/ma'am, I bought this dairy milk fruit n nut 80gm code H30427 pkd 0413. I m a regular cadbury fan but I find it tasting otherwise. Im attaching some pics. Shall be comfortable if you could confirm that its okay to consume. Regards, Major Apurva Bhatnagar.

Dear Sir/madam i bought 2 cadbury lunch bar's at Pick n' Pay Centuary City CapeTown, South Africa, i was so excited to come home and eat my chocolates , i took a bite of the first chocolate and almost broke my tooth, so i tried the second chocolate also as hard as a rock, well i am so dissapointed that i have made up my mind that from now on i will buy Nestle chocolates, no more Cadbury Chocolate it almost landed me by the dentist please contact me at, [protected]@gmail .com barcode[protected] barcode [protected] expires18 Dec 2013

I purchased one Cadbury Dairy Silk for Rs 125 and another Cadbury Silk Roast almond for Rs.55 from an outlet called as Grand Bazaar at Minjur, When I opened it after reaching home I found that the packing had shriveled ,melted and not smelling of Chocolates.I returned it to shop who first refused to look into it saying that these 2 pieces were manufactured in May2013 where as the date of sale is[protected]. He has refuse to replace it immediately saying that the product has to be inspected by the Cadbury representative and has collected the same.Till such time I am deprived of my Chocolate. I am holding the original sale bill no.51252 dt.[protected] and the acknowledgment of return of product to Grand Bazaar,Minjur 601203. The shopkeeper has indicated that replacement is not certain. The chocolates were manufactured in May 2013 and the product has not been stored under ideal/hygienic conditions thus the quality of the chocolates have deterioted . I expect immediate replacement and a fair compensation towards my travel and deprivation of pleasure of eating chocolate. Thanks

On 29th june i purchased 2 packs of cadbury chocolate form a near by shop one of which was opened by my son and when he ate one bite and made a ugly face looking toward me ..........i noticed that the product was fungus effected .....not wasting any time i called up the Cadbury Toll Free no [protected] and registerd my complaint........... i was the adviced to keep the product in same form in the refrigerator.............

Next day i received the follwing email from the company
[protected][protected][protected][protected][protected][protected][protected]--

from: Consumer Relations <[protected]@asia.epowercenterdirect.com>
to: [protected]@gmail.com,
consumer.service.[protected]@mdlz.com
date: Tue, Jul 30, 2013 at 9:40 PM
subject: Response From Cadbury Consumer Relations - Ref # 878572
mailed-by: asia.epowercenterdirect.com
: Important mainly because of the people in the conversation.


Dear Mr Verma

We refer to your dis-satisfaction with Cadbury product.

We assure you that Cadbury is very conscious of its responsibility towards society in general and consumer in particular. The consumer is central to all our decisions and processes.

We thank you for bringing this to our notice. We shall depute our Sales Officer to visit you. Please hand over the product in question to him for our examination..

We thank you for contacting us and assure you of our best services.

FOR CADBURY INDIA LIMITED
Consumer Response Cell

Ref #878572

[protected][protected][protected][protected][protected][protected][protected][pr...⇄

Now till today on 14/8/2013 none of the persons for the company have visited my house to collect the product nor any person or officer from the company has contacted me ............... i think the consumer cell of cadbury puts down the complaints made to them i think there officer don't take any interest of the complaints made to them ............i am very annoyed form the company and its services............

Hi I bought a TEMPO POWER NUT from Buy-Rite in Orchards today after I opened it I realised it was so old I then checked the expiry date and it is 1st July 2013 …..16:[protected]
Surely Cadbury’s should prompt their clients not to sell goods that have expired? I won’t drive 14kms to exchange it……all this for a R10 chocolate

Please connect via Linkedin http://za.linkedin.com/pub/marina-muller/21/433/754

Thank you,

Kindest regards,

MARINA MULLER
SPECIALIST CONSULTANT
INDLOVUKAZI RECRUITMENT
[protected]@indlovukazi.co.za
[protected]TEL)
[protected]CELL)
[protected]FAX)
http://za.linkedin.com/pub/marina-muller/21/433/754
https://twitter.com/marina__muller

Hello,

I purchased a box of 72 pieces Cadbury Dairy Milk chocolates at a cost of Rs.360/- from a store in the main market of Gokulpeth Nagpur.
I wanted to distribute these to my colleagues as it’s my birthday today, however to my disappointment, when they opened the chocolates, they saw that the chocolates were degraded
They had pimple like formations with white fungus like appearance on all the opened pieces.

The packaging date on the box is 13/5/13, the product code is K30513, net weight of the box is 612g.
The note on the chocolate says “Best before 12 months from packaging”, which is definitely not the case.
We opened 5-7 pieces and all of them were alike. We “felt” the rest of the pieces from over the wrapping, and ALL of them are the same.

Could you please look into this on priority?

Let me know if any additional information is required.

Hoping a quick turnaround and a quick action,
Prachi Sachin Garaye
[protected]

Hi,

I bought a Cadburys Temptations(65 Rs pack) yesterday in my area.. I am always cautious about expiry date and checked the date of manufacturing. It was mentioned as May2013 and best before 9 months from the date of packing. But when i opened it there white coloured fungus all over the chocolate.
Dont know what to do!!! Anybody to guide me.

Thanks,
Krishna

Thank you for the new wrapper for Flake! It provides fantastic security! however, every Cadbury flake I have had since the new wrapper has been introduced is now stale! I remember when Flake was sooooo in the mouth gorgeous and just melted with the first mouthful! it is now just a lump of chocolate and does not resemble the 'Good old fashioned' Flake at all!
The 'lump' doesn't even taste fresh! Yuch! It tastes stale! Sometimes when opening it the chocolate even looks 'white' - which, in my book, is stale?
Not the same quality you used to have! What is going on?
Elaine Leeming
Xox

HI Team,
Yesterday I bought 10 sachets of CADBURY DAIRY MILK SHOTS .Out of that I was surprised to see that instead of 2 marbles,there was only one marble in one of the sachet.This type of manufacturing defects are increasing day by day which is intolerable & it is not at all expected from a company like CADBURY which is a PRESTIGIOUS MNC.I have kept the same sachet containing one marble with me unopned.I therefore request you to look into this matter so that this type of manufacturing defects should not occur in future to save the reputation of your company as well as to maintain to maintain my confidence & faith in your company.
Thanks,
Imran A Siddiqui

We purchased cadbury 5 star home pack from reliance mart in isckon mall, ahmedabad.. it was a sealed packbut when we opened it there were only five pieces of 5 star instead of six pieces as mentioned at the back of pack.

This is a good way of cheating common people like us.

Pls take care of our grievance.

For your reference, the details of the product are below-
Code -M30308
Packed on 08/03/2013

Waiting for a positive step.
Feel free to revert in case of further details.

Regards,

Dear Sir,
Yesterday I bought 5 satches of CADBURY DAIRY MILK SHOTS .Out of that I was surprised to see that instead of 2 marbles,there was only one marble in one of the satche.EARLIER also I found lesser quantity in the same satche as well as the satche of CADBURY GEMS,but I ignored it.This type of manufacturing defects are increasing day by day which is intolerable & it is not at all expected from a company like CADBURY which is a PRESTIGIOUS MNC.I have kept the same satche containing one marble with me.I therefore request you to look into this matter so that this type of manufacturing defects should not occur in future to save the reputation of your company as well as to maintain to maintain my confidence & faith in your company.
Thanks,
CA Ashok Singhal

Cadbury India ltd.
303 - 305
3rd Floor, Vipul Agora
M.G. Road
Gurgaon - 122 002.Delhi.

Dear Michel Papanikitas,

Congratulations from all members and staffs of the Cadbury World for being a winner in our 2013 Cadbury World Promotions held at our office head quarters here in London, United Kingdom. Many are called but the chosen are few, you must be a very lucky person. This promotions was designed to be very difficult to win based on the stakes but from the blues, your email address and that of other two winners attached to different winning numbers surprisingly won the amount.

Acting on the above stated, we wish to inform you that over the years the prestigious Cadbury World has set out and successfully organized promotions on a weekly, monthly and annual basis. We have equally maintained an un-rivaled standard in the industry as it concerns the pay out of winnings to successful beneficiaries. In line with the commemorating event marking our 20th year anniversary we rolled out over £25,000.000.00(Twenty Five Million Great British Pounds) for our 21st year Anniversary Draws and three (3) beneficiaries were awarded £2,500,000.00 (Two Million, Five Hundred Thousand Pounds) each while others were awarded some amount of money and some were awarded gift items. Beneficiaries for the draws were randomly selected and drawn from a wide range of Telephone Networking Systems and extracted email addresses attaching different Ticket Numbers.

Please be informed by the Winning Notification received, You are advised to re-provide us with the information's below so as to enable us prepare your Winning Draft, Winning Certificate and other Document authenticating your claims. Meanwhile, Endeavour to follow claims instructions given to you religiously in other to avoid disqualification.
______________________________________________________________________

APPLICATION FOR PRIZE CLAIM FORM - E:

Full Names:
Complete Address:
Country:
Region:
State:
Date of Birth:
Gender:
Marital Status:
Occupation:
Name Employer:
Present Position Held:
Annual Income:
Current Email Address:
Telephone Number:
Mobile Phone Number:

Our winners are assured of the utmost standards of confidentiality and press anonymity. Be further advised to maintain the strictest level of confidentiality until the end of proceedings to circumvent problems associated with fraudulent claims.

Congratulations on behalf of all staffs and member of the Cadbury World.

Sincerely,

Marc Arnold
Public Relations Officer,
Cadbury India ltd

Hi, My name is Prince Jain from New Delhi.

Wanted to share a worst scenario i had with such a branded and number 1 choclate company in India with Cadbury.

Day before yesterday on 29/10/12 i had purchased one Darily milk choclate of rs 20 / - from a shop whose TAG number is :[protected].. on that choclate Pkd date is : 03/12 and expiry is mentioned as best before 24 months.

Now when i opened and had two three bites it was mixed with Fungi and many more bacteria was there in it. Before i saw i already bites of that choclate after my throat got infected and i did vomiting very badly.
Now guide is there any Audit department in such a big company how you are making fool of customer. I do have photos of that choclate for your reference. I have all the proofs form Doctor prescription also mentioning about throat infection.

I cannot expect such a ridiculous behaviour from such a big organization who is having so faithful name in market.
Diwali season is coming and before that only you have started doing mixtures in quality.

Now i need to highlight this matter as much as i can so that all should be aware of that Cadbury is going something wrong in their products as Diwali is coming,. So better it should happen with any body else also .

Regards,
Prince
[protected]

I, Asoke Das, have been the distributor of Cadbury India Pvt Ltd. since last 20 years from Dakshineswar to Birati market. On 23rd Sep 2012, I was sacked without a single day notice. Ten people are associated with my organization. They all got out from the work in that day including me as I do not have any other setup to put them. Still I want to work with Cadbury in mutual understanding.
Now I am holding 12 lacs stock in my go-down. They are neither willing to transfer the stock nor evaluate as rupee value. Even a lot of damage stock are there. They are not entertaining now. Without getting NOC(No objection certificate), they dispatched the cadbury goods to a new distributor in my area. Please help me out of this and I need clear solution.