[Resolved] Titan Fastrack India Ltd, Bangalore — DEFECTIVE WATCH SOLD BY TITAN COMPANY | |||
ONE DEFECTIVE WRIST WATCH SOLD BY TITAN COMPANY ON 22/12/2011 THROUGH THEIR DEALER M/S MYSORE TIMES ,BANGALORE VIDE MODEL NO-N1391SL01 FOR RS.2895/- JUST FEW MONTH THE WATCH'S DIAL BECAME RUSTED BECAUSE WATER WAS SOAKED IN SIDE. BUT WHEN I PURCHASED THE WATCH DEALER WAS TELLING ME THIS IS A WATER PROOF WATCH. FROM FEBRUARY 2012 I NOT WEARING THE WATCH BECAUSE DIAL CASE IS LOOKING UGLY. IN THIS REGARD I SEND MANY MAILS TO THE TITAN COMPANY AND TWICE I WENT TO THE DEALER AT BANGALORE . NOTHING WAS DONE. JUST FEW MONTH BACK ONE REPLY CAME FROM COMPANY THAT WATCH SHOULD DEPOSIT AT ;BOMBAY WATCH, AT BERHAMPUR. WHEN I APPORACHED THE SAID DEALER HE REPLIED ME THAT I HAVE NOT SOLD YOU SO YOU PLEASE DEPOSIT AT COMPANY SERVICE CENTRE AT BHUBANESWAR. THOUGH I AM STAYING AT BERHAMPUR , ODISHA. TITAN IS SUCH A COMPANY HE IS USING THE LOW QUALITY MATERIAL THAT IS WHY MYH WATCH BECAME DEFECTIVE WITHIN A TWO MONTHS. SIR KINDLY ARRIANGE TO GET REPLACE IT . WITH REGARDS SUNIL KUMAR MISHRA CELL: [protected] DATE:21/02/2013 Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
 3 Comments | |||
Comments
Dear Sandeep rao c,
Steve here from the Customer Relations team. Always here to help!
Thanks for bringing out your concern, we understand we may not be perfect, but we always strive to make things right for our customers. We apologize for the difficulty you have faced and we want to reach out to you. Could you please share your contact number & email id, so that our team can contact you.
We take pride in our customer service levels. Customer satisfaction is our main goal, and we go the extra mile to ensure our customers are happy. In case you wish to talk with our Care team, please call on[protected].
Sincerely,
Steve
Steve here from the Customer Relations team. Always here to help!
Thanks for bringing out your concern, we understand we may not be perfect, but we always strive to make things right for our customers. We apologize for the difficulty you have faced and we want to reach out to you. Could you please share your contact number & email id, so that our team can contact you.
We take pride in our customer service levels. Customer satisfaction is our main goal, and we go the extra mile to ensure our customers are happy. In case you wish to talk with our Care team, please call on[protected].
Sincerely,
Steve
My Complaint Number is 493783. This was given by the Customer care guy but still there is no positive action taken from the company side.
I want the strap to be replaced by the company free of cost.
The company is checking the patience of its consumer which is not acceptable.
Such a small issue if they are not able to sort out then they should not exist in the market at all selling products like this which are of poor quality. Strap of a Rs 1000 watch getting broken into pieces. Really so ridiculous.
Just calling the consumer and trying to convince him does not make any sense. If you are so much caring about your consumers then first try to solve his problems at the earliest then not only me everyone will appreciate your efforts.
This will be last reply. The next step will be a harsh action which I do not prefer to do for a company like Titan.
I want the strap to be replaced by the company free of cost.
The company is checking the patience of its consumer which is not acceptable.
Such a small issue if they are not able to sort out then they should not exist in the market at all selling products like this which are of poor quality. Strap of a Rs 1000 watch getting broken into pieces. Really so ridiculous.
Just calling the consumer and trying to convince him does not make any sense. If you are so much caring about your consumers then first try to solve his problems at the earliest then not only me everyone will appreciate your efforts.
This will be last reply. The next step will be a harsh action which I do not prefer to do for a company like Titan.
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I am not able to use the watch just because of the reason of non availability of the strap.
I tried in many Titan Showrooms at Bangalore but no use at all.
The guys over there tell me that the strap is not available at all. If the strap is not available then how the model is still available in the market is my Question.
I want Titan/Fastrack team to address this issue at the earliest to avoid the consequences that they'll be facing later on.
I want the strap for my watch at the earliest.