OYO Rooms Complaints & Reviews

Sir,
I had booked a room in BL Residency on 31st of August 2019 through oyo app. I have paid for my booked days (1st sep to 3rd Sep) in online itself, here my booked ID- PGSB5087. On 1st of September, late morning I was received a text which is saying that there is unavoidable circumstances on booked hotel. After read this text message I had called BL Residency Hotel to enquired the following issue and they replied that they are not in tie-up with oyo. For this reason I was contacted customer care to cancel my booking & request to refund the full amount. Till now, I didn't receive any email or text on cancellation. Please kindly rectify this issue as soon as possible.

My contract &booked number is [protected].
Paid amount : rs 2, 425/-

Totally fraud & worst company

This is very shameful for oyo & team!!

I had stayed at silver executive stays 27892 shanti complex sector 18 which i had booked through oyo bokx7610 on 25 august 2019. There is no board for oyo in front of hotel. There is no parking for anything.

The photos shown in the website and the actuals doesn't match at all as the rooms were not at all tidy.

The rooms were not ready when we reached even though we have informed them well in advance and when i entered the room no one can stay for 1 minute in the room because of alcohol smell and staff did not clean the room before they assign me and they did not change the bedsheet.

Bathrooms were not at all clean and wash besin and toilet pot were yellow its too much dirty that no one can wants to wash their hand at all.

After the half n hour light were gone and light were fluctuate after every 5 minutes then i called to the reception for this issue but they told me 'sir yaha to yhi sab chalta rehta h iska koi solution nhi h'.

Because of light fluctuate ac did not work and hot air through the ac and room was exhausted because of this.

Tv is not working because of set up box was not recharged by hotel.

Last and important point is i have checked out from the hotel after the 2 hours but i have recieved email from the oyo that i have checked out on today morning.

I want my money back i dont have extra money to charity oyo rooms for that worst services and worst experience and if you will not refund my money fir sure i will never recommend to any friends and recommend to all my near and dear that boycott oyo for worst services and bad attitude.

Your executives dont have any ethics that how to talk customers and clients.

Regards,
Mohd bilal
[protected]

I checked in on 21st Spt in oyo 1256(BOOKING ID HTLFSBM8QL), compact magnolia. When I checked in, the hotel manager said no room is vacant, you contact goibibo or oyo customer care and ask them. So, this was my welcome to the hotel. On asking them repeatedly and saying I have come from far away, then hotel manager said that I have not received full payment. I said I have already paid through goibibo website full payment 15 days ago. He said nothing doing, you call oyo and they will give you another property. The hotel manager said that you contact oyo, when they will come to know that repeated customer complaints are coming and people are giving low rating, they will do something about it. I contacted oyo customer care. Then a senior person rectified this and said this is a mistake from oyo and we are working on it. So, after 1 hour, I checked in my room. I could not even go the office because of this unprofessionalism.
Then, after 3 days, again, the hotel manager said that you will have to shift out because payment has not been received in full. Though, I had just come from the office, I called oyo customer care and told them the same problem has occurred. The hotel manager said that if you want the room, don’t book through goibibo or makemytrip otherwise you will not get the room. But when I contacted goibibo customer care, the person said that there is no such problem from our side. I also asked the hotel manager to give the room where sunshine comes in, i.e, room no-101, 201, 301, 302, 401, 402. He said these rooms are not vacant. I kept on asking for these rooms but the hotel manager kept on saying the room is not vacant, though I could see people checking in and checking out.

After seeing this kind of behavior, I gave this hotel low rating. On 1st Sept(BOOKING ID ARZG1567), when I was having breakfast, one of the hotel staff came to me and said why are you giving low rating. I told him the whole issue. He said you always tell me the issue, I will resolve it, no need to even go the hotel manager, to which I said okie. When I went to my room, I received a call from the hotel manager saying do you want to check out. I said no and I have made the booking till 6th Sept and also paid for it. He said you are giving low rating, so you should now check out and search some other hotel. i went to the reception and asked how can you behave so rudely, to which he said you vacate the room, this is how it happens in this hotel and shouted at me saying what can you do if I don’t give you the room. You are no one in front of me. Get lost, you useless guy. I immediately called the oyo customer care and told him the issue to which he said he will talk to the hotel manager and kept me on hold. After talking to him for 5 min. he said hotel manager is very rude. When I insisted on giving me a solution, he will transfer the call to the senior executive. I help up the phone, the senior executive said he will take care of this and talked to the hotel manager. After 5 mins, he said that hotel manager is indeed very rude. I give you a personal advice that you please shift out of this property. I shifted to another property but things were not good there. Because of this shifting, I could not go to office. It was very important for me. So, I have searched hotel on my own and shifted completely out of oyo.
They are doing this kind of behavior with a regular customer which is extremely pathetic.
Now, I want that OYO SHOULD DELIST THIS PROPERTY FOREVER AS THE SATFF IS VERY RUDE, UNPROFESSIONAL AND ARRAGONT AND OYO SHOULD REFUND MY MONEY FROM 21ST SEPT TO 31ST SEPT WITH IMMEDIATE EFFECT AS I DIDN’T GET GOOD SERVICE AT ALL.

Booking ID UGFS7691.
I booked above booking for OYO 41981 Royal Heritage
Check in date 31/08/19.
When we reached there from Delhi by Air, I asked for the contect number of above hotel from your representative, I was refused by the Hotel representative intimating that they are no longer related to OYO Rooms,
As the Ola cab driver was keen to get rid o[censored]s, he left us on road, I again called ur representative, who offered (he offered) that he can get us another deal in the nearby locality.and booked CTOY9627 at OYO Flagship 111Canal Road. On calling back on the provided number of the hotel, it was to my shock and surprise that the said hotel in Dehradun, Alas.!! How and why one person who has visited Patna would like to go all of a sudden to Dehradun????? Therefore, I again made online booking at OYO9061 Savera Retreat, and paid in advance from my credit card online. on reaching there too, we were refused stay on the reason that the booking has been offered at too low price.
In such a situation, it is very shocking me and my family which resulted in incurring extra budget over me by staying at instant booking of non oho hotels. A deeply humiliation. A stupid representative of yours, on cancellation of my booking by hotel at Patna, booked of his own in Dehradun, And in advance paid hotel refused for booked at too lower rate and denied stay, where I am at fault.
I need all my advance paid money refunded into the same account from in was paid (SBI Credit Card) along with the compensation for defamation and strict action against your representative, who booked the Hotel in Dehradun of his own.
Ajay Narain
[protected]

Hello,
We have booked a room in clove boutique hotel bangalore through oyo. I requested for gst bill as i was on official work during those days and i have to claim for the same. The customer service was so irresponsible and worst. I tried for 2 days continuously calling customer service but it was of no use. The details are as follows.

Name : viyay sagar m r
Reg mobile no : [protected]
Check in date : 28 august 2019
Check out date : 1 september 2019
Hotel name : clove boutique hotel bangalore
Booking id : cfdr1289
Hotel gst no : 29aamfd8274b1z7

My name is vineeket d jadhav, i have booked rooms on 14/08/2019 on oyo website and received the confirmation, with the reference number zekm4073 at oyo flagship 18341 metro international for my parents dated 02/09/2019 to 05/09/2019 as my parents were suppose to reach early, hence requested for early check in as they were suppose to reach at 06:00 am, call center person agreed and also informed me to pay extra which i agreed and they shared the hotel managers contact number, accordingly confirmed by calling the manager of metro international on 01/09/2019 for early check-in on [protected], manager agreed as the rooms are available, we agreed to pay extra 30% above the room balance. But today on 02/09/2019 when my parents who are 60 plus years of age reached at the door step of metro international. Hotel management denied for early check in and at 06:00 am my parents where out in the streets at unknown place looking for shelter, fortunately after 2 hours of search they got a room around 9 am. Today on 02/09/2019, when i called on oyo helpline [protected], asked for reasons for such bad experience they were very rude and not at all helpful when asked for the manager or supervisor they disconnected the call, 5 times the same scenario happened (I ask for supervisor or manager they put me on hold and disconnect the call). Oyo services are purely pathetic no one can rely on them at all. I need compensation for inconvenience and hassles happened to my parents.

We have booked 2 rooms (5 guests, 1 couple in one room & 3 males in another room) in royal oak hotel (Turbhe, navi mumbai) on 1 sept. 2019 and we have done the payment online but when we reached hotel for check in, they said that we cannot allow you for check in because oyo has not paid 13 lakhs something to the hotel, so we are not accepting online paid bookings from oyo. So, we have told our issue to one of oyo executive on their helpline number, he suggested us that he will transfer us to another hotel (Hotel blue diamond, vashi), so we agreed on it, after that as we reached hotel blue diamond they said that couples are not allowed here. So, this is the fault of the executive because while transferring us to another hotel he didn't mentioned that blue diamond is not couple friendly. After facing all this issues we told their executive to cancel our booking and demanded for refund but till now we have not got any solution for it.

I have booked a kashmir trip

from 11/8/19 to 17/8/19 through oyo with the help of agent and gave the advance of rupees 4500 but due to “*SECTION 144*” there was a
condition where tourists were not allowed to go and visit places because of curfew so we had to cancel our trip Which was totally not our fault.
I asked to my agent to cancel the trip and refund my advance money as he said before that, all money will be refunded if there is any reason such as natural disaster, curfews and any others, but Agent of OYO denied completely and said that there is no policy for returning money back
which is really disappointing. I did mail to OYO But i did not got any response from there side.

I checked in on 21st spt in oyo 1256, compact magnolia. When i checked in, the hotel manager said no room is vacant, you contact goibibo or oyo customer care and ask them. So, this was my welcome to the hotel. On asking them repeatedly and saying i have come from far away, then hotel manager said that i have not received full payment. I said i have already paid through goibibo website full payment 15 days ago. He said nothing doing, you call oyo and they will give you another property. The hotel manager said that you contact oyo, when they will come to know that repeated customer complaints are coming and people are giving low rating, they will do something about it. I contacted oyo customer care. Then a senior person rectified this and said this is a mistake from oyo and we are working on it. So, after 1 hour, i checked in my room. I could not even go the office because of this unprofessionalism.
Then, after 3 days, again, the hotel manager said that you will have to shift out because payment has not been received in full. Though, i had just come from the office, i called oyo customer care and told them the same problem has occurred. The hotel manager said that if you want the room, don’t book through goibibo or makemytrip otherwise you will not get the room. But when i contacted goibibo customer care, the person said that there is no such problem from our side. I also asked the hotel manager to give the room where sunshine comes in, i. E, room no-101, 201, 301, 302, 401, 402. He said these rooms are not vacant. I kept on asking for these rooms but the hotel manager kept on saying the room is not vacant, though i could see people checking in and checking out.

After seeing this kind of behavior, i gave this hotel low rating. On 1st sept, when i was having breakfast, one of the hotel staff came to me and said why are you giving low rating. I told him the whole issue. He said you always tell me the issue, i will resolve it, no need to even go the hotel manager, to which i sadi okie. When i went to my room, i received a call from the hotel manager saying do you want to check out. I said no and i have made the booking till 6th sept and also paid for it. He said you are giving low rating, so you should now check out and search some other hotel. I went to the reception and asked how can you behave so rudely, to which he said you vacate the room, this is how it happens in this hotel and shouted at me saying what can you do if i don’t give you the room. You are no one in front of me. Get lost, you useless guy. I immediately called the oyo customer care and told him the issue to which he said he will talk to the hotel manager and kept me on hold. After talking to him for 5 min. He said hotel manager is very rude. When i insisted on giving me a solution, he will transfer the call to the senior executive. I help up the phone, the senior executive said he will take care of this and talked to the hotel manager. After 5 mins, he said that hotel manager is indeed very rude. I give you a personal advice that you please shift out of this property. I shifted to another property but things were not good there. Because of this shifting, i could not go to office. It was very important for me. So, i have searched hotel on my own and shifted completely out of oyo.
They are doing this kind of behavior with a regular customer which is extremely pathetic.
Now, i want that oyo should delist this property forever as the satff is very rude, unprofessional and arrogant and oyo should refund my money from 21st sept to 31st sept with immediate effect as i didn’t get good service at all.

On aug-11 i made a booking, id is ovk3168, the receptionist made us to wait for twenty minutes and there is no lock in the door, i was unable to lock the door when i go outside. Because of this i took my luggage wen i go out, safety issue. Im trying to complaint this in customer support for 6 times, first two times worst customer support executive made me to wait till 30 minutes and disconnected the call and third and forth time escalation manager made me to wait for thirty minutes and disconnected the call, 6 th time an escalation manager said that i ll receive a callback on next day but i dint get any cal. And on the 6th call an unnecessary person cam into the cal and simply asked me to talk in hindi, but i said i don't know hindi, he was simply said hello hello hello and disconnected the call, i need immediate refund... Cal me immediately [protected]...

Dear oyo
This is a complaint (Case id[protected] regarding my booking at hotel park inn (43237) on 31 aug.

Following are the details how i booked hotel.
1) i booked hotel from google maps in hotel in panchkula sector 2. It showed oyo 43237 park inn. (Attached in mail)

2) i clicked on hotel and booked from oyo.in didn't mind seeing the address. Still i checked it showed sector 2, sector 2, parwanoo haryana. Below this panchkula is written. (Attached in mail). No body know each and every address in india. For me only location is important. Add typing errors can ocurs ever over google. But not the location tagging.

3) i have reached the location of hotel sector 2 pankchuka. I didn't find this hotel as per location showed in google maps.

4) suppose tht i am wrong. Then why you guys didn't arrange me any nearby hotel to my request. Instead of solution you made me stranded in night. Told me to wait for 30 mins for a call from your side. But no call was made to me.

5) then after no solution from you side i booked another hotel from goibibo.

Now you guys are saying. It's all my fault. Just because of 1200 rs (Hard earned money). You are loosing your valuable customer. And i'll recommend other not book from your site. You guys don't value customer. Worst customer relations.

Hi, my name is sunil bisht, [protected] writing u this complaint regarding a booking wch i did using oyo app on 31st of aug for wch booking no is arfq2978 (Hotel name is gymkhana club, bahadurgarh) and i got the confirmation message as well. But wen i reached at the hotel at midnight 2am to my utter surprise hotel's main door was locked, no one was there to open the gates not even the guard as guardroom was also locked. Wen i tried reaching hotel people on fone no one answered my 10-15 calls. At midnight 2 i had to look for another hotel for wch i paid 1200 rs and dat too after facing humiliation in front of my colleague. I already had paid for the room wch was partially advance paid booking n i think believing in oyo was the biggest mistake i ever did in terms o[censored]sing app. I want my money refunded to me and the compensation as well for humiliation, midnight suffering.

Call me on dis asap,
Sunil,
[protected]/[protected]

This is to report my issue with oyo booking id rnwy0549, report the grievance regarding the refund of my cash and to bring the unprofessional approach towards customers by the oyo guest manager.

The sequence of the events.

1. I had booked a oyo room at kotagiri (Oyo 25081 atmosphere family resort (Booking id rnwy0549)). As soon as we reached oyo 25081 atmosphere family resort, we have been told that the resort had stopped doing business with oyo for months. They are no more partners of oyo and they do not know why oyo still uses their resort in their app. The hotel was still available in oyo app!! He empathized us saying that, like you several people are being troubled by booking my hotel through app and he told us that he had written email communication with oyo that he is not doing business with them. He advised us to call oyo customer care. We called oyo customer care and handed over the phone to the resort owner as requested by oyo executive over phone. He shouted on oyo executives in front o[censored]s saying that he had stopped doing business with them and questioned oyo on why they are giving his hotel name via oyo application. Long story short, we were at middle of the road with no accommodation. Somebody who introduced himself as manager from oyo called us, he tried several options keeping us on hold for 45 minutes and he could not arrange any hotel!!. We were so upset and helpless with my family and two kids at 350 km away from home (Including a very small infant in hand). Finally we had found our own stay in the city.in such a planned trip, this was one of the most irritating and unpleasant experience. We lost several hours due to this big mistake from oyo end. Now i feel that i am eligible to get my money back after experiencing such a big issue.

2. Oyo had informed us that they had canceled the hotel and apologized us for the inconvenience and informed us that they will initiate a refund. After few days, the refund of inr 1500 had done via oyo money. We were ok with it thinking we can use the money next time when we book hotel. (Remember with the bad experience also, we were not thinking to stop using oyo as a company)

3. This week we want to book hotel via oyo app. While trying to book the property, we were not able to use oyo money inr 1500. Hence we called the helpdesk. The initial executive understood the issue and transferred the call to the guest experience manager. They informed us that the full ola money cannot be used in booking. It will come in bits and pieces. I denied this as i was never told on this. Do you think that somebody with common sense will pay full amount to any company or person and in return get that money in bits and pieces?! Nobody with commonsense will agree to this. I can confirm that i was never told about this and i will never agree to this (If have been told about this). You cannot force me to accept your option!!

4. First of all, you made us on road (Booking id rnwy0549) for the only reason we trusted your app and did booking with you. Read point 1 for details. This is oyo’s mistake. I had paid my money via credit card. I had paid indian currency which had a legal tender value of 1500 without any terms and conditions. I dont want your oyo money, if there are limitations to use it when i needed my money. I lost my hard-earned money inr 1500 due to this fraudulent behavior from (Few of the) oyo staff or the company as a whole (If this is the way you treat your customers). I believe all businessmen believe in providing best customer experience, and without customers your business as well will not run.

5. Now there is two options. Option1. Allow me to use the full oyo money 1500 at once in my booking. Please edit your software and allow me to use that considering the situation and big mistake from oyo’s end mentioned in point 1. Option 2 :- if this is not possible, i do not need your oyo money, take that oyo money 1500 back and give me the refund back in my credit card. I paid inr 1500 at once and i am expecting it in return in full. I don't want it in installment/bits and pieces in return. I am not going to use oyo app several times to book several hotels. So oyo is looting my hard-earned money inr 1500 in this case. I will not be able to use this. You cannot force me to book several hotels to get my own money back. I hope you agree and understand this.

This behavior from oyo has all the characteristics of a big-time scan and online fraud activity. They ate tricking customers in the name of oyo money which cannot be used in full any time.

6. When we called the customer care to report this, the manager was playing like a broken record that “sorry, sorry sorry”. I am not expecting you to be sorry towards me for using oyo app and doing business with oyo. I need my money back, expecting that oyo will show the decency to give my money back. I do not need a single penny as extra from your end. At the end of call you played some ivr and was very rudely and badly miss behaving with my wife. Is this the way you treat your customer who calls you. The second time when i called, you kept my called for hold for 10 minute with no response.in this 21st century does your customer executive think that in this way you can suppress the voice of a customer? Is this the way you treat your customer?

7. I have been never told that i cannot use oyo money full in my next booking. With my common sense, do you think i will agree for a refund which cannot be used in full at once? So this is cheating.
With this email, i would request you to either allow me to use my oyo money 1500 at once or refund inr 1500 to my credit card.

I still believe their will be someone within the company and higher management who can understand the customer and awaiting a positive response on the matter reported. Awaiting to get my inr 1500 back soon.

The service that i requested from oyo was not complimentary, i have paid inr 1500 for that. When i was not offered the service, it is my eligibility and oyo’s responsibility to give the money back in full. I am not asking anything extra. I hope you understand this

Please do the needful asap and do let me know if you need any further details from my end.

Hi, i had booked a hotel orient comfort with booking id: sugt6975 on dated 29/aug/2019 to 30/aug/2019 for two guests at orient comfort. We had check in around 8 pm, n we awaited almost half hour before entering the room the reason been given as cleaning of room.
Once they told us you can go to 206 room number. We went through the staircase since there was no lift. Once we entered the room it was like used room not at all clean there were used bedsheet, used banket and once we entered into the toilet last customer had pooped on toilet without flushing and we almost vomited on the same place. We called the reception at the same time as what the hell is that, this how you giving service to your new customer & we moved out n called to customer care since there was no network inside hotel reception. So we calmed down in our car, & called to customer care regarding the same incident. They apologised for the same and told us that they will shift us immediately. They shared information about few hotel but we didnt like the location and standard so requested to shift to other hotel but then executive said not possible as its too long from this property then after worst experience with hotel we were facing worst experience with support then we requested the customer support executive to just cancel our room and processes our refund immediately so they have given us ref no. 19880886 for cancellation and refund. Since then we tried hard for past 3 days for refund but there is still no process for refund
But we are still facing the refund of 1170/- rs without staying at hotel and i also received a message stating we checked out of the hotel where we did not even stay. I was at another ooo hotel at the same day. How can this be possible. I kind humble request we loved oyo stay & i almost stay more then 100 time but this worst experience we have ever had, so kind request to refund so i can stay connected with oyo.

I booked a hotel with booking details as follow :

Booking jspy5640 at oyo 39635 hotel shree om.
Check-in: 31st aug, 12 pm onwards
Check-out: 1st sep till 11 am

No. Of rooms: 1 classic (2x) room
Number of guests: 2 adults

Hotel name: hotel shree om
Address: lal kurti bazar, near bus stand, ambala
Email : [protected]@gmail.com

When i reached hotel, i was denied checkin, stating that hotel manager has not received any booking confirmation. Few minutes later manger told that he denied check in due to that he don't received the amount from oyo. Oyo had confirmed booking and full amount has been pre-paid but still they don’t communicate with hotel property. Oyo customer care connected to hotel owner and after discussion they spoke to me saying that they will shift to another property which is around 2-3kms and i have to bear additional transportation and extra hotel charges. Not agreeing their one sided t&c they said they are connecting to senior manager but after 15-20 min on hold they disconnected. Waited for almost 4hrs on road, still no response received from oyo team. I have raised open tickets several times but oyo didn’t responded even for single time and neither compensated for all this torture. So in emergency i paid 3000 (3k) per person for a room, because it was a night time and i have no other option else to pay

I know that oyo and hotel has a colabration that they will book a hotel at site at low price and when the person come to checkin they will refuse the booking and customer has to pay the high price money because in emergency the customer has no other chance.

With all untrained professional in customer service oyo is very good in extracting margins as a third party but when something go’s wrong they don’t have courtesy to respond and close any issues. Such a shame that oyo has downgraded their services to such level.

So for that i want compensation from oyo in my account because i paid 6000 (2*3000) to hotel due to fault of oyo

Plz help me

Hi oyo,

Yesterday i made a booking for 2 persons, you have confirmed me the booking but when i went to the hotal, the receptionist didn't let me check-in stating that he has some tariff issues with you. After calling you 3-4 times and wasting my 2 hours, oyo support person has done something from your end and called me. But when i l told this to reception person, he still denied my booking stating that the full amount should be paid to him only via cash or his owned. At last at 11.30 pm i was left with no other option, hence i canceled my oyo booking and made a local booking at his place. Please take care of these incidents so that anyone who is booking using oyo should be checked in using oyo only.

For your reference i am attaching the bill that person generated for his services and this bill is no where related to oyo.

I have booked room for two days with booking id-asuz2546 with cost of 1241 rs. I checked in 30 august and paid full amount 1241 twice. (As at first time transcation failed but latter it was paid although the receptionist didn't told me). Next day i checked out at 12 pm and i got a message a refund of 750 rupee. I checked my transactions. The money deducted was double of 1241 and they charged 743 rupee for early checkout although i booked room for 2 day. Please clarity mu concern.

We had booked two rooms in shirdi and payments were done in advance, when reached for checking in at 10:00 pm, we had been informed by manager that elevator is not working, they can give room only at 5 th floor and we have to take our laguge along with us. Else we can contact oyo to give other hotel, we contacted oyo 3 times and explained them issues and were kept on hold 15 minutes each time with no solution, we wasted 45 minutes, since we had our spouces and hence we didn't wanted our ladies to gi through problem hunting around good and shelter in middle of night, being travelled for 7 hours.
We were not left options but to compromise on unprofessional, un - apologitic, horrible services of oyo.
I won't recommend oyo to my network at all.

Kamal kotai
President rotary club of mulund hill view.

I have raised a complaint regarding '1400' oyo rupee debit on 13 aug and till now no resolution is provided. It has been 18 days and till now i have atleast called 30 times to customer care. All of them who responded said its due to technical issue and we will refund your oyo rupee within 24-48 hrs but no resolution was provided. One person has even shouted on me. Some people cut the call after making me stay in hold.

I have booked oyo rooms through the mobile app today,[protected] at oyo 26964 palm view residency. Booking was confirmed with the id botl0612 and i provided the check in time between 6 pm-9pm. I reached the hotel at 6.30 pm and met with the reception. Then they said that they are not taking up the booking from oyo because of the lack of payment from oyo. They claimed that the manager requested oyo staff one month before to remove the hotel from oyo app. This location is a forest area and i stucked up here without any help. I called the oyo customer care and the guy spoke quite irresponsible. My safety is under threat now only because i trusted the oyo. Cheap and extremely bad experience from oyo.