OYO Rooms Complaints & Reviews

I have made a booking for oyo 546 flagship for 23rd aug to 25th aug, but the customer service agent changed the booking from 23rd aug to 24th aug, and i was not aware about this now the hotel ask us to leave the room on 24th aug i called oyo several time to resolve the issue but they didn't care. Please look in this and please contact me as soon as possible....

Please take this complaint seriously.
I had made a bulk booking at the 15228 property of 13 double & 14 triple sharing rooms on 17th Aug. Following are some issues that made our stay very very unpleasant-
1. The rooms were not given to us on time. Guests had to wait in the lobby till 2:30. While we had told Anurag and Vijay that our guests will start coming in by 12.
2. WE WERE ASKED TO MAKE ALL PAYMENT IN ADVANCE -...

Dear i am booking hotel grand regency indore my mo [protected] my booking amount 781 i am check in this hotel, hotel staff say not valid amount show your oyo app my hotel fair 999 i am say i online payment oyo company hotel staff say not allowed you room online payment mode my very bed experience this hotel not staff behavior good room service is very poor i am unstall this app...

I had made booking from oyo to neelkanth hotel katra (Name - ajay jaiswal
Contact no - [protected])
They are denying checkin due to money given to them is less and asking for more money from me.
As there is no network in katra, i m not able to call to oyo executive. Please resolve the issue as soon as possible. As i had already made the payment in advance. You can contact me on watsapp or mail [protected]@gmail.com...

Sir/madam,

We have made a booking on oyo room (Xveg4963 @ oyo town house 021 for rs.13295/- and we remitted payment for the same (Trasnaction id:pos/e-pos/[protected]/www oyorooms com/1243054).

And on 20/8/19 we had received a call from oyo customer care stating that since the booked property was under maintanence we was diverted to oyo flagship 22685 imperial @ rs.8619/- for that disputed amount your customer...

I booked oyo room on 10/8/19 for the next day. I was denied the book at the hotel on 11/8/19 due to low tariff and they told they are not taking oyo orders. I contacted the customer care and raised a compliant regarding the same. They told the money will be refunded in 7 to 14 days. But the money is not yet refunded even after 12 days. I contacted them again and they told that the complaint about refund was not raised yet, i may have to wait...

Hi mam/sir,

Booking id:rpax9427

I booked room through oyo app in august 11 (Sunday).
Hotel name: mk hotel
Location: thirukazhukundram, chennai
I am paid amount through online. I am went to hotel... The receptionist told me we have no relationship with oyo rooms.. We cancelled relationship with oyo rooms... So, we are not able to stay the hotel.. But i already pay the amount..
br...

I had booked two rooms 24th of july.
The rooms were cancelled by me due to some reasons. And oyo has given me confirmation mail regarding the refund.
I just waited for7-14 days for refund.
And i contacted them.. They told sorry for inconvinince. Please wait for another 7-14 days.
After another specified period i contacted them again.. And they says the same.
I don't know what type of fraud nature they are...

Hi my name is narendra. Case id 19610191 and case id 19328731. I received 700rs money as oyo ruppees from referral policy. But the money was deducted involuntarily without any booking. I've called oyo helpline number more than 20 times and have been on hold for hours just to hear that your complaint has been lodged. The helpline number is # they will keep on forwarding saying 'senior se bat karata hu' only to connect your call...

Please refer to my booking ivpm6920 in oyo 17093 majestic de villa, gangtok, sikkim from jun 14 fri to jun 17 mon, 2019 for 5 guests and 2 deluxe (3x) rooms.

I paid the entire booking amount of rs. 7371 with amazon pay. However the hotel refused check-in when i reached the hotel on 14th june 2019 on the grounds that they do not have any tie-up with oyo and oyo is illegally doing booking in their hotel and the tariff is too...

Hi, my name is sneha, booking id - snlj7036 and i have booked a room under oyo for 3 days (22 august-24 august). When i came back to my hotel from my office i saw insects everywhere in my room. Tried to contact the hotel management about the issue and requested change of room but they denied saying the rooms were occupied.in parallel to this i was also on call with the oyo support team continuously trying to get a revert from them. After...

Hi oyo team,

Booking id-tnxd8451

A big thanks to oyo for having me such a worst experience.

Unfortunately, i booked a hotel from oyo app for date 22 aug'19 to 23 aug'19 (Oyo 27979 krishna residency). When i reached hotel, the staff behaved very rudely and denied for check-in. I called to oyo team to speak with hotel guy. But finally he dint allow check-in. After a 40 mins long telephonic conversation,...

Hai,

My booking id is grfd4270 booked a 2bhk in kochi near lulu mal. But i cancel this booking and i contact oyo support they grant me to cancel that booking and booked another hotel named dreams hotel on the same date and i used that one.

The problem is i paid for the first one in advance and oyo team told me u will get your money back within 7 to 10 days.

I contacted them more than 12 times....

I runimesh hazarika booked 3 rooms on krishna guest house through oyo but when i reached there to check in they denied me rooms and i had to stay on road for several hours. They didn't gave me replacements before hand and the staff of krishna guest house (Champasari road, siliguri) misbehaved with us. I had 3 old senior citizens with us they made them to stand them under heating sun didn't offer us even water....

Hi sir/madam, i had raised complaint to oyo regarding the worst issue i faced in the hotel booking id (Fpnx5948), this has been already escalated with oyo through mail and through the phone but they haven't took any actions so far. Please could you take necessary actions to get this resolved.
Note: it's a non smoking room but the room is full if smoking smell and i had a complementary break fast but food was not served hot and everything...

I booked a ac hotel room booking id xqog7512 through online payment and after reaching that hotel they told us that there was no ac room and they have only non ac vacant rooms. I dont know how ac room can be booked if there was no vacant ac rooms. Then they told us if we want to book a new room we have to cancel from oyo and whole amount will be transferred back to my ac and we can book a new room. After doing that exact thing till now nothing...

Aapki company oyo apnei customers kei sath cheating krti hai, pehlei wo sastei (Cheap) price pr ek acha hotel dikha kr bulati hai or phir hotel walai bolta hai ki hmara yha ac kharab hou gya hai ya electricity problm hai, ye khkr wo check in denai se mnnah kr detai hai, phir jb aap oyo ko phone kro tou oyo walai new booking creating krnei kei naam pr ussai mehengai hotel show krtei hai, ek baar customer majboor hou jayega tou majboori mai...

Dear, oyo rooms i am amanpreet singh and i raised a complaint against my money of rupees 3658 as it has not been resolved yet. Its been a long time period now and u haven't take any action for my complaints, so kindly resolve my problem as soon as possible and if you can't be able to resolve the issue through this complaints and then i have to take some other steps to take my money back. And my booking id was wybk7584 and you can read the...

I booked a room in oyo hotel supreme around 7 in evening and went to hotel after reaching there the person told me that sorry i can’t give you a room as flow rate issue with oyo. Then i call’d oyo customer care they start talking to the hotel manager and she said me to pay some extra we will give u cashback after check out in oyo wallet i replied no. Then she transferred mycall to higher supervisor he said i m doing shifting and all concept...

Respected sir/ma'am,

I had booked the hotel Kakkson Inn, Puri, Odisha for the dates August 19, 2019 to August 21, 2019 (2 nights). The Oyo App showcased the hotels' images which were delusional and customer attracting. When I, along with my partner checked-in the hotel we found out that there was no parking facility available at the hotel against as promised by the Hotel on the Oyo app. On checking in we also found out that...