OYO Rooms Complaints & Reviews

Booking id: QOPJ3489
Hotel safari.booking date 23/08/19
Sir/Madam,

Let me tell you few issues regarding my booking id mentioned in subject.
1: when I checked in around 9: 00 PM in night along with my wife and baby, hotel staff denied my check in saying this is low tariff and they have tariff issue with oyo. After talking to oyo helpline issue was resolved but after 30 minutes.
2: They have provided me room no 105 where set top box was not there. Hence TV was not working. Which was shown as a star service in my oyo app in that particular hotel. Any way I complianed about it they didn't pay any heed to this. They told me that they can't do anything with oyo guest.
3: They didn't provide me towel saying it will be provided in morning. In morning they told me that laundry will come around 11:00am you won't get it. Again I raised my voice about this concern they provide me one towel for 3 guest. However it the quality assurance provided to me by oyo as you can see in trail mail.
4: Rooms were not clean and unhygienic.
5: My breakfast was complimentary not free as told by one of your guest experience manager, which was most embarrassing and shameful for me. Any way hotel didn't provide me that they don't provide for oyo guest. Call center team didn't provide any help even after talking to property manager and put my call on hold for 1 hour and more. One of your executive told me she couldn't do anything because I checked out early, while I was at hotel and hotel staff repeatedly telling her they don't provide breakfast for oyo guest. She tried to lie me and said I have to put your call on hold and could not do anything in that issue. She finally put my call on hold without my permission. I asked her about to lodge my complaint with out doing anything and drop mail to me but she didn't do that. It was hell of task to raise a ticket about any issue with oyo. With Oyo assist resolution must be provided instantly as per message I constantly received but it took many days to answer it without resolution.
6: Your oyo executive asked me for my experience after check out it always most embarrassing moment for me even after sharing my concern through online mode.

I know that it is hard to listen from you still I am writing to share my concern. I promise you to take it any level till you won't listen.

We booked an OYO Home and made the payment for 8 people. After coming to the location, we got to know it's a hotel and not a home that we were promised. The customer care keeps hanging up the calls. We were promised a house with kitchen and dining area etc and we are given hotel rooms. What is this nuisance? OYO is one of the worst service providers who deceive people. I'm going to register a complaint in consumer forum.

My booking is with oyo 6996 in ghty. I have booked this hotel and paid on thursday. My booking was for 31aug. Today i have received a msg that my booking has been cancelled, you can shift to another hotel. Then i called to the hotel, and the hotel authority told me that they have cancelled tie up with oyo a few days ago, it is oyo's pblm that they are showing our hotel's adv.in this case what can i do? I have received this same pblm with hotel orchard also a few days ago. How can one trust on oyo like this way.

Horrible harassment by oyo team :-

Last week i had been to assam in official tour. Accordingly booked hotel at dibrugarh through oyo vide booking id gdnh4927 at the oyo property capital o 36008 comfort hotel for 2 days 22nd aug to 24th august 2019. I reached hotel around 9:15 in the evening after 5 hours journey from numaligrh and while i reached reception they denied accepting my check-in with an explanation as low cost booking. I immediately called up oyo support team but found with strange that hotel receptionist simply denied my check-in to oyo support team also. Oyo team then intended to help me with arrangement in other hotel but that was found fake commitment. They kept me hold for 19 minutes and disconnected the line without any solution. Again i called up oyo support and another customer support officer started the previous fake procedure from beginning and with another fake assurance kept me on hold another 42 minutes and after that disconnected the line. That was almost 11:00 pm then, i again connected the line to oyo team and they were so kind to disconnect the line within only 9 minutes. And after that another two times i called them, but my number was redirected in fake phone numbers. Wow performance by oyo, they really created an instance how a customer could be harassed. I scared if somebody suffered like this with family then what happened!!! The attitude of oyo team simply shows lack of responsibilities!! They even don’t have any curtsey to take apology to the customer!!! Failing to contact their customer support i immediately twitted oyo support team and i received a message with thanks for take the matter in their notice!! And that’s all... It seems to be they are thankful for getting knowledge of the incident so that they can take precautions to save their face!! On the very next day i received a message from oyo with information that since i had not checked in my booking made cancelled. My booking was done with full payment, and since the amount is not refunded till date i assume this has been forfeited. And this is not over, today, after five days of the incidence happened i receive a mail from oyo team that as a very kind step they are trying to resolve my issue but unfortunate could not contact my phone number. I replied the mail with information of alternative number and surprisingly received another mail mentioning both my phone numbers that they could not contact me in any of the numbers. My reason of posting this incident in social media with alert to travellers never use oyo to book hotels specially if you are travelling with family. My appeal to everybody to share the incident so that all the online booking teams should aware of their service to the customers with proper responsibilities. My appeal to all the media person to escalate the matter widely so that any of the traveller never been cheated further.

My self anand sahu. I visited kolkata on 23/08/19 and i went hotel oyo 27998 golden inn and asked for a room. They said that the cost is 1400/- and they booked my room manually. But at the time of check out i asked my hotel bill but they said that it will come to my mail id. But i didn't received any bill till now. And now when i am calling to the hotel number they are behaving so badly and not giving my hotel bill. I have recorded the voice call that he is saying that i can't give any bill of this hotel.

Regards
Anand sahu
Raipur

Hi team,

I had 1050 oyo rupee in my oyo account and suddenly on 13th august, they deducted all my amount. I contacted them many times over the call and through email ([protected]@oyorooms.com) as well and i am continuously following up on the email with subject -"booking (Qjki5043) escalated" and this email has approximately 35 threads. The complaint number is[protected]. Please find the names of the person to whom i have contacted:

Amit kumar bharti _48360 _tm - (Shalini)
Megha _9000_ fus - (Megha)
Dipan_8181_fus - (Dipan bhattacharjee)
Sandip_8914_fus - (Sandip sarkar)
Jeetender _452941_tm (Jeetender kumar)
Souvik_9041_ fus
Sourav sarkar
Aniket roy
Rupak mondal - rupak_9179_fus
Nitish_ 46102_ tm - (Nitish kumar)
Hayat_454900 _tm (Hayat mehdi)
Arjeeta_45765 _tm (Arjeeta)
Sorav _454371_tm - (Sorav kumar parbhat)
And many more...

As per check by them due to some technical issue, the money got deducted and they shared me a tat of 24-48 hours. Then i called them after 72 hours and they again gave me next tat i. E 24-48 hours. And again after 72 hours, i contacted them then they (Nitish_ 46102_ tm) said that they will add 500 oyo rupee in my account as i am facing the issue from a long time (Compensation for the delay). But till now i have not got the resolution. Every time i call them, they asked me to wait for next 24-48 hours and this cycle is going since 13 august 2019 and as of now, they are not replying to my email as well. Hence last time they promised that it (1050+500= 1550 oyo rupee) will definitely be credited back to my account. Now when i call them they speak very harshly and rudely which is very bad. I have complete email documentation of them. I have also attached the oyo chat screenshot and email screenshot for your reference. Please help me in escalating the same as its been around 15 days and they are not responding at all. Also, take strict action towards these executives who have given wrong commitments and false resolution every time. They are just making customer fool. I hope i will get the resolution soon. Thanks.

Booking ids: rxzv1479, bqkx1325

Hi team,

I would need refund for my recent stay as that was really not satisfactory.

I experienced below mention issues during my stay:

1. Bed sheets were not cleaned and not changed even after asking hoteliers.
2. Nothing done by hotelier for insects and mosquito in the room
3. Towels were torn and not clean.
4.ac of one room was releasing gas/air.
5. Check in for 3rd room was given after 2 hours of booking wherein confirmed booking confirmation shared by oyo after the payment.
6. Bfeakfast given just like formality and unhygienic.

Dear sir,
I had booking 4 rooms through www.oyorooms.com at oyo 6169 hotel Prem delux in delhi at pahadganj in check in date 22.08.2019 book id is HNCW3504 all payment paid through net banking Rs.17190.00. But suddanaly change the hotel without information us through www.oyorooms.com .The hotel is outside our location where we are staying. The hotel is oyo5411 hotel CITY CASTLE karol bagh in delhi. so we called phone call to oyorooms customer care about cancel the hotel oyo 5411 hotel city castle because the location is long distance our bussiness point. The www.oyorooms.com is agree. We did not stay this hotel. so our booking amount quackly refund. otherwise we action in consumer court.

v.sairam patro
Berhampur
odisha
mob-[protected]

I booked two Deluxe rooms at oyo 30100 lucky guest house having Booking ID CFJL6395 with total amount Rs 3486. On day before i.e on 14/7/2019 I received one phone call from you and requested me to cancel the said booking or to pay more for the existing booking as the hotel authority complained you that they can’t accept such amount for two deluxe rooms. During that time I was roaming in Delhi for site seen. I had no other way but to pay Rs 4495 for existing booking through the link I received on that day. When I came to Hotel Lucky Guest House, they provide me two classic Rooms (2X room).When asked; hotel authority said that they issued the rooms according to my booking only. I don’t understand the justification of pricing of 2x rooms and of deluxe rooms. I paid more amount according to your request though it was your fault. But why you have booked 2X rooms for Rs 4495 (Booking ID TGAR3180)which is much more than that of Deluxe rooms. I & Hotel authority also requested you on that conference call not to change booking ID. Rather you have cancelled my existing booking(2 Deluxe rooms) and made a new booking for two (2X Rooms).

You have cancelled my earlier booking of your own and refund my money on 16/8/2019 after complete one month which was only after lodging complaint against it.
But I have not received yet the paid access amount which is distinctly seen and illegally received by you.
Related valid documents are attached for early refund of access amount may be more than Rs 1009 as you may not be mistake such mistake for which I have to pay the inconveniences you have created for me.
Attached screenshots of phone call record, booking records.

Please remember my issue is just the amount I paid in access for your mistake for which I have to stay at 2X rooms instead of Deluxe rooms. Also I request you to avoid such mistake and settle your issue in between you and Hotel authority so that a customer can smoothly enjoy their stay at your Hotel.

Thanking you

Yours faithfully

Sanjoy bora

[protected]

I booked a hotel through oyo, on 20th june till 24th june and i paid in advance.
Then i canceled it after the conversation from their executive, they said to me we will take the charge of same day and next day & rest amount will be refunded to you. Its more than 2 months, i haven't got any reply from them also they are not responding of my any call

I have booked room from oyo, but when i have reached the hotel the hotel is closed then i complaint to oyo customer service no. Then they shift my booking to another hotel oyo 16678 rohtak palace, the amount which is showing which i have to pay is 687 but when i reached the hotel then they denied to give me a room in 687 rs they saying we don't accept online payment from oyo and we provide you a room in 1000, then i called to oyo support no. Again and told all this thing and they had a wird with hotel manager also, then oyo support executive said that we are updating your amount we bear rest of the amount and update the amount, then hotel mamager said you check in when amount updated i will tell but after 1 hour amount not updated then i again call to oyo support executive then they are saying booking is on safe mode and we are canceling the booking and again book for you i said ok but they are unable to book again room showing full then i again give phone to hotel manager and said to talk with oyo guest mamager but hotel manager denied them to give room in this amount and shouting on oyo guest msnager and now i was stuck there then i told all the things to oyo guest manager that i have to pay 1000 now because they don't allow us yo go without payment because i stay 1 hour there, then oyo guest manager give me assurity that how much amount you paid to hotel i will refund that amount, then i do payment of rs 1000 by paytm to hotel, but after claming my refund now, oyo is playing dirty game's with me by saying we don't cancel your booking you have canceled and saying we don't refund any amount, i also have all recordings in which they give assurity and sent mail yo oyo also but they are not replying, they are doing harassment and cheating with customers. Please help consumers from #oyo

This is my registered mobile no. [protected]
This is my booking id iwav3924

Booking id: xmna2786.
The booking has been cancelled and there is no sign of any refund. And the worst thing there is no noticfication whether or not the refund is intiated. I did check with some one from oyo and there is no response. Also, there is no autmatic process and general guideline of refund related process.
Please look at the case asap.

I reffered oyo to fnd, he signed up oyo through my link and made a booking and he checked out also till now i didn't receive that reffera, worst experience i never expected these from oyo and also never like these in other also
Oyo providing deficiency service to thier customers by saying discounts and offers like that
My concern reported so many times to them till today it is 30 th day but no response no issue resolved

We booked a hotel room in jio stays in kodaikanal for two days ie 31 april to 1st may 2019. As the hotel is ceased by the govt of tamilnadu at that time we were unable to check in and so we cancelled the booking. After calling oyo assistance so many times finally they started refund on 31 july 2019 and mentioned that refund will be credited with in 7-15 working days. But even after 27 days refund is not credited in my account. Yesterday i called oyo assist for the status of my refund they said that it was not in their hands and asked me to send a message to oyo refund department. Their behaviour is not upto the expectations of the customers. Its not good.
Booking no. Uemp7394
Refund initiated on 31.07.2019

Booked hotel through Oyo Room in "Dada's villa, Sakchi, Jamshedpur. Oyo charged rate higher then actual amenities, ambience, security, privacy (in washroom). Stinky, liquor, nin-veg smell every where in hotel. Oyo charged me pre paid food (complementary breakfast, lunch and dinner ), which where denied by hotel owner.Booking details is below
Booking Confirmed - OYO 9022 Dada's Villa Residency, Booking No. AOKT7634
All Photo proof is with me

Today I had booked Room in 3 days and pay online booking amount in 2455, But When I reached the hotel, The hotelier said Oyo the way our problem is going on, we, not any booking and online amount.I called Oyo customer care and explained them to all teh matter, then they said sir i am canceling your booking for an assignment, the amount that is your amount will be refunded to your account. When i get a refundable message but 1000/- deduction in my booking amount.I have called many times in Oyo, but they have done that by receiving the call and leaving it in the hold, so please help me and I get back all the amount, I have lost.

I booked an oyo room MFQT9573 today and i paid the amount through paytm and when i reached the hotel there was no booking from my name even i showed the property owner my booking and amount paid and then he said there is some technical issue going with Oyo app and he said u need to cancel this.
And then i booked it from my friend’s account.
So i need to know when I’ll be getting my refund for MFQT9573 this.

Hi,

This is probably the third time that I have a complaint regarding Oyo and it's customer service team. I was looking to book a hotel in Neral/Karjat/Lonavla. However the decent ones, were sold out. Alright, I can understand if they are sold out for one weekend? But upto Nov? I raised this issue to 4 different guest managers via the oyo ping app, and all of them have done nothing but apologise and say they cannot help. Writing mails to you people is useless, as it seems that probably the same type of people reply there.

Is Oyo going to be forever incompetent to solve my issues? Cause I am seriously considering deleting my account, due to your pathetic service, not just once but so many times.

My name is Himanshu kandari and I have book a room in 37308 Hotel Citi inn3 in Chandigarh through oyo app and my booking ID is EYLN5714 and and I am going to this hotel with my 2 friends but hotel management say that there is no rooms available. And we are decided get out this hotel. I have compliant on helpline number... No one give me refund please resolve my problem and I have paid this room...

To, date:- 5th aug, 2019
The chief executive officer,
Oravel stays private limited (Oyo)
9th floor, spaze palazo, sector 69
Gurugram, haryana - 122001

Subject:- complain lodge.

Dear sir

With reference to the subject cited above, it is to state that the undersigned had booked a
Hotel namely “the elgin retreat-oyo 29004” date:- 3rd aug - 4th aug-2019, vide
Booking id: ms0t1679 followed by a confirmation stay message from your end, which is
Attached as annexure-i.
Mention to be made that the full payment for the above mentioned hotel was paid in
Advance. Upon arrival at the said property, the management of “the elgin retreat-oyo
29004” denied for check-in mentioning “low-tariff issue”. It is also pertinent to mention
That no such message was forwarded from your end to me, rather a confirmatory call and
Text message was sent mentioning that my stay was confirmed.
That sir, then the undersigned repeatedly called your customer care executive no.
[protected] for many times, and finally after many attempts i was moved into capital oyo
2921 hotel nakshatra with the same booking id as stated above vide case id 18611418.
The capital oyo 2921 hotel nakshatra again denied us to check in as they don’t allow
Unmarried guests. Then, the undersigned again tried to call your executive but he mentioned
That its beyond oyo policy to stay odd-gender’s stay anywhere and disconnected.
That sir, the undersigned tried to cancel all bookings and made it afresh, but an additional
Cancellation amount of rs.1960/- is charged, attached as annexure-ii. So i cant book any
Further oyos.
That sir, i along with my two female guests was harassed which leads to mental agony,
Safety of female is solely placed upon my shoulders, cancellation of all plans due to above
Mentioned scenarios, neither got any refund money that i paid to oyo in advance nor stay
Which leads to financial loss only because of oravel stays private limited (Oyo).
Therefore, i fervently request you to be benevolent enough to look into the matter and
Compensate it with necessary amount that i had to bear along with my advance money
Within a short period of time otherwise i am bound to knock the door of law for the end of
Justice.