OYO Rooms Complaints & Reviews

Booked hotel through Oyo Room in "Dada's villa, Sakchi, Jamshedpur. Oyo charged rate higher then actual amenities, ambience, security, privacy (in washroom). Stinky, liquor, nin-veg smell every where in hotel. Oyo charged me pre paid food (complementary breakfast, lunch and dinner ), which where denied by hotel owner.Booking details is below
Booking Confirmed - OYO 9022 Dada's Villa Residency, Booking No. AOKT7634
All Photo...

Today I had booked Room in 3 days and pay online booking amount in 2455, But When I reached the hotel, The hotelier said Oyo the way our problem is going on, we, not any booking and online amount.I called Oyo customer care and explained them to all teh matter, then they said sir i am canceling your booking for an assignment, the amount that is your amount will be refunded to your account. When i get a refundable message but 1000/- deduction...

I booked an oyo room MFQT9573 today and i paid the amount through paytm and when i reached the hotel there was no booking from my name even i showed the property owner my booking and amount paid and then he said there is some technical issue going with Oyo app and he said u need to cancel this.
And then i booked it from my friend’s account.
So i need to know when I’ll be getting my refund for MFQT9573 this....

Hi,

This is probably the third time that I have a complaint regarding Oyo and it's customer service team. I was looking to book a hotel in Neral/Karjat/Lonavla. However the decent ones, were sold out. Alright, I can understand if they are sold out for one weekend? But upto Nov? I raised this issue to 4 different guest managers via the oyo ping app, and all of them have done nothing but apologise and say they cannot help. Writing...

My name is Himanshu kandari and I have book a room in 37308 Hotel Citi inn3 in Chandigarh through oyo app and my booking ID is EYLN5714 and and I am going to this hotel with my 2 friends but hotel management say that there is no rooms available. And we are decided get out this hotel. I have compliant on helpline number... No one give me refund please resolve my problem and I have paid this room......

To, date:- 5th aug, 2019
The chief executive officer,
Oravel stays private limited (Oyo)
9th floor, spaze palazo, sector 69
Gurugram, haryana - 122001

Subject:- complain lodge.

Dear sir

With reference to the subject cited above, it is to state that the undersigned had booked a
Hotel namely “the elgin retreat-oyo 29004” date:- 3rd aug - 4th aug-2019, videbr...

On 24/08/2019 to 25/08/2019 i booked (Nduv5691) one room in lonavala (Hotel spot on kerla hills around 12km from lonavala railway station) through oyo booking and i reached that hotel then they told from last one month onwards, we are blocked this property, said sorry. Then i called oyo customer they wasted my time around 30min and disconnected my call. Then after sometime again i called they said sir, near this property no rooms are available...

I made a booking through oyo and when i reached the property they denied me checkin by saying there hotel is booked after that i booked another oyo and i made online payment and when i reached that place the hotel manager asked for double the booking money and harshley said do whatever u want to do. This happened at 8 pm after that i tried calling oyo and customer care kept me rotating from one oyo property to another and telling me that...

We booked a room at hotel solitair nagpur (Maha.) from 22 aug. To 24 aug with terrif rs.2186/-. Goibibo booking id - htll7sb9sg. Hotel booking id -[protected]. Hotel refuge to give me room on this terrif and demanded rs.3000/-for 2 night stay. For avoiding inconvinience to my family i paid rs.3000/-for room. This is clearcut case of cheating with custmor by hotel and oyo. Please look into the matter immediatly and short out such problems....

I had booked oyo room at oyo 13750 sri krishna comforts, bannur road, mysore.
The check in wa on 24th august 19 and check out was 25th aug 2019
Booking id - uwja5802
This booking was for 3 adults, the rent asked to pay was rs 1279.
Which was paid through my credit card.
When i reached the above hotel, they informed me that the hotel has no longer tie up with oyo and they dont have any rooms and there is...

My booking id is akbo9670
I called oyo customer care she said if you cancel within 25th amount is fully refundable and she cancelled the booking.
And now oyo people are telling you can't refund my amount as it's bulk booking.
It's mistake from oyo side i need my amount fully refund.
And oyo customer care people are # people telling already refund initiated on 25th august i did not get single rupees.br...

I have booked a hotel in amritsar via oyo rooms for 18th june 2019. When i reached there with family, hotel refused to accept our booking, as per hotel they don’t give rooms to oyo, they don’ t have service. And even hotel told me that we were not the first customer who came for oyo rooms, oyo is taking booking without hotel’s knowledge. I called up oyo customer care and informed about my situation, there was a lady that side then talked...

Sir i have lots and lots of issues regarding your service, and management

I have raised complain so many time that i can even foget and they always say that our supporting team will contact you and didnt get any kind of call

I[censored] all have time they check my complain history (Oyo rupee issue) i have earned 700 oyo rupee by referring
And they deducted it without any booking
And when i spoke them about...

Dear concern,
I have booked international package id th-oeps1297 for bali and as my flight got cancelled for that i am trying to reach oyo for modification cab timing and also i want some modification on my hotel which is booked at bali but there is no one revert from oyo concern team and escalation team also after 7 days had been passed how can escalation team and operation team not responding to its customer who seek help from you.br...

My booking at oyo at booking spot on 44321 akash h s, booking no. Ifbw8135spot on 44321 hotel denied booking telling the hotel was shut down. Since i had done 3 rooms booking for a day for 25th august 2019 for my parents and their friends and they faced lot of problems in searching a new hotel. There was no response i am getting from oyo assist (The customer servise) of oyo. Now its a clear mistake of oyo and now they are not providing me...

Hi,

I booked 1 room for 2, yesterday night at oyo 28062 kamla shree, maharana pratap nagar, bhopal.

Name - nikita

Date-24/08/19

Booking id:wibc7403

At the time of booking the room price was showing 805+145 of oyo wallet and it was demanding a complete payment. I paid 805 through my debit card and 145 from oyo wallet.
After the whole payment, at the hotel they...

Hii sir

I booked a hotel in agra by oyo room on 24 august 2019 to 25 august 2019.
I paid the amount of hotel by online when i checkin in the room so the room o very dirty and unhygienic..
Bedsheets, pillow, wasroom fiitings, and more...

I asked hotel staff to change it and clean room so they told me we have only this if you need any thing talk to oyo.

I called oyo customer care atleast...

I have booked a room in 'SPOT ON 37766 Hotel Aastha' in Muzaffapur, Bihar for my guest/relative with booking id- 'VFCE8542' and made the payment of INR 1299/- online in advance. On reaching the hotel, they denied check-in saying they do not have any association with OYO.

In order to accommodate my guest, I tried booking another nearby hotel 'Hotel Sanskar' through OYO but this time I chose not to pay in advance, this hotel...

Hi Guys,

I made a booking from 23 Aug to 25 Aug in hotel OYO flagship 23620 VJR heights. I reached the room by around 12 AM in midnight and I was not allowed to check in.

Reason was the rooms are over booked and they do not any rooms available.

I called OYO and they were recommending me the room which are almost 2 KMS+ from the place I booked and mostly away from the place I do my course.
br...

Team,

Oyo entire call center team does not have knowledge or equipped enough to handle customer queries.

Booking id lprx1290 (4nights)

I have raised complaint last night through oyo app and as well calling call center but so far there is no 1% courtesy to call or check my concern.

In last 1 month i have booked oyo rooms 4 times in different cities n hotel, out of which i had problems...