OYO Rooms Complaints & Reviews

My booking id no : tfjb1796 i booked a hotel room at varanasi for 1 day on 8th september 2019 on the same day morning i received a link asking me to make online payment of rs.806/- and i made the online payment and to my surprise when i reached the hotel the manager told me that online payments are not entertained. I contacted the helpdesk of oyo rooms raising the issue the customer service executive told me that they will make a fresh reservation...

Hi team,

I am karan beri and have booked from oyo rooms for my booking for udaipur and mount abu trip. I had done 5 booking having different booking id.in all the booking id they entered no of guests as 2 instead of 3 and name was also not written correctly. As a result of this now i am in middle of the trip and is have no option left to cancel the booking....

Hi,

Kindly cross check n process refund for my booking id fjud3260

I had never requested for cancellation your person or your system had cancelled the booking n intiated zero refund.
Due to which we had to face a lot of problem to find a new hotel in a city to which we were a total stranger and our trip had also got spoiled and since evening we were hunting for a new hotel till late night.
br...

Oyo room have been upgraded to other without any prior information. Room was not at all clean.ac was not working, bed sheet was stained. There was no towel in toilet also. Previously, i booked oyo rooms with same rate. There service was much better.

There was 1 chair in double room. Overall i am not satisfied with the oyo room service. Kindly look into this matter....

Dear oyo team
06 sept.2019 hotel sanwariya bhilwara raj. This order has not been booked because your contract has expired from this hotel. I have filed a complaint on your customer care on the same day, so return my money.
Bhoodev sharma
Check-in - 6th sep'19
Check-out - 7th sep'19
Address - nagori garden, sindhu nagar, shastri nagar, bhilwara...

This is regarding the booking of yesterday in oyo flagship hotel 12476 bellandur, i was checked in 6 sep and checked out same day with in 3 hours, it was horrified experience room was not cleaned there was a bed bugs in there, i got bite in my hand, and my body back side i got allergy rash, i went to doctor to check up, my money got waste because of oyo rating in the app, it was showing 4 rating in oyo app, i need compensation.
And...

I want to share my experience with oyo, it was my big mistake of my life, that i booked a room with oyo.
I booked a room in agra for two days only, but when i reached the hotel reviera taj nagari phase 1, and entered the room, room was so smelly and cable tv also was not working.
I complain to hotel manager again and again but he did not do anything.
Then i called to oyo service and talk about this but they don't do...

I booked 2 rooms in la hagana beach resort and club, goa. I got confirmation call also 2 days before, but when i reached the hotel the receptionist guy told me that they are not taking any oyo entries anymore. I didnt got any help from oyo and also not from the resort. I have to again book the hotel by my own. And when i call the assistants they were not even answering me. The hotel guy asked me to cancel the booking. And wen i cancelled...

I booked a room through oyo in bangalore and paid money 2 months back. I payed money at 5 pm... But went to hotel at 11 pm.. The hotel staff told me hotel is full and get out... I called oyo again. And it was nearly 12 am.. They arranged another room. When i went there... They didnt allow us there... We travelled nearby 20 kms for the hotel.. It was 2 am by that time... Called oyo again... And they set us with new rooms.. We went there......

Hi,

Please be noted, i booked a room in ernakulam at viceroy hotel on[protected] till[protected] due to poor treat and bad service i quit the room very next day on[protected] and stayed in another hotel (Ernakulam)

The following are my complaints :

1. No wifi provided
2. No phone for internal contact with receptionist
3. No hot water in the morning for bath
4. Not cleaned...

I had made a booking in lucknow 2 days back for my old mother and when she reached the hotel they said that the hotel was completely booked. Oyo gave me alternate accommodation but the other hotel also denied accommodation to take my mother. Finally, another hotel was booked by oyo but that hotel had excess charge which as per oyo was going to be paid by them. The hotel refused to book my mother unless she paid cash on the counter. She is...

I don't want to use oyo any more. They are again and again disturbing me by calling. I just want to permanently delete my account from it. And also for my privacy reason. As it dosen't give me any option.
I am student and it disturb it in my studies.
I just want to delete my account not more than that.
Please its my humble request to delete my account. Number registered - [protected]
User name - seema patelbr...

Hi my name is palvinder kaur.. Maine meraki hotel kapshera border pe 25th of aug ko visit kra jispe payment maine by paytm app ke through [protected] (Nitin bhagour) is number pe kra... Paytm pe ye number save hojane k vjah se mujse 27th of aug ko by mistake 1100 ka payment hogya..,. Maine nitin bhagour paytm numbrr owner ko kafi bar try kra ki voh refund krde par bar bar voh kehre hai ki accounts mein check karkr batayege... Maine meraki...

I had booked hotel royal annex andheri east.
The pictures on the oyo app are totally different from the original room.
The bedsheets appeared to be use, the wall had gutka tobacco stain, the room was too small, the ceiling had water leakage,
I called the oyo customer from the hotel and he asked me to wait.
I checked out in 40minutes as i was clicking pictures of the room and waiting for the call of the manager.br...

This is with reference to the booking id /package id - vapk7581 wherein i have taken a corporate package for leh - ladakh from 7th july 2019 to 15 july 2019, this is really a worst experience with oyo teams where employees are cheating customers like anything.

We have taken a package from sheetal (One of your employee) @ 86000/- but at the very last moment we came to know that he has given these rates by mistake and oyo teams...

I had booked a room on 20 aug hotel anand villa one via oyo app but when i reached the i came to know that i mistakenly booked it for 1 guest so i called the customer care of oyo they updated my new booking for 2 guests with a new booking and said the money of previous booking is refunded once i check out

On the next day i make a call to customer care again and they emailed me and said they refund my money within a 7-14 days...

I had booked an oyo accommodation from 6th to 11th september 2019 at oyo 11722 crystal guest house through the oyo app on 4th of september and fully paid the amount of rs 5413 (Through credit card) in the name of mrs soma chatterjee. The payment and accommodation was confirmed by oyo through booking id: aqgr8954. However, upon arrival on 6th september, the hotel denied check-in citing the reason that "the hotel is already fully booked". The...

I had booked a room via oyo _ oyo 44576 siddhi vinayak lodge in kolhapur. I confirmed 3 times from oyo customer service as there was no rating available on the net, everytime i was told the rating is 4.5 and 4.6. I told very clearly i will be travelling with family.

I was the dirtiest, dingy, smelly, far far away from what was shown on the net. I was a room fit for all the dirtiest things in the world but to stay with family....

These oyo subscribers are cheating people and robbing the amount from them. These people's needs to be in th jail for cheating people's like this. They made my family to sit in the platform and i was keep on calling them and no proper response and they made me keep the call in hold and disconnect it. Never book oyo for any reasons. Please guys. I will definitely lodge complain in nearby police station and show all the records to them and...

When i go at property. The receptionist asked me my id proof then he said room tariff would not apply on this property.
He said me that i canceled my booking with oyo and booked it again offline.
He asked me to pay more rupee for this booking.
He behave me very rudly and say do whatever you want to do i don't care.
He denied me to checked in when i called oyo assist....