OYO Rooms Complaints & Reviews

I booked oyo room, booking i'd ntld0956 and paid the amount 1725 via paytm. When reached oyo 27844 seven a luxury hotel, they said they don't do business with oyo. I spent 2 hours talking to approximately 10 customer service representatives and every time they put me on hold and never came back. What a nightmare! My first and surely last business with oyo. Please stop this unethical practice. This is a case of cheating and mental harassment and i hope, one day we have a law to punish such horrendous business practice in india.

We booked a place i. E, nature's nest
The executive who spoke to us told that friends are allowed and made us a booking
When we went to the place after a long journey they dint allow us
How can you people be so irresponsible
You people should have communication
Now we are waiting in a village don't know where to go, i want you people to respond

Hello,
I booked a room at hotel oyo 8751 hotel shoba inn through oyo app for 2 days. My check in date was on 7th of august 2019, i did the payment (Amount rs 1244/-) online through payu (Order id:[protected] on the same day.
But when i reached the hotel, they said we will not accept payment done by online transaction as we have faced trouble collecting that money from oyo in the past. And hence they denied me check in.
I was stranded there at an unknown place with my luggage for around 2 hours. I contacted oyo (Request id[protected] and they confirmed the same, and offered me that they would shift me to an another hotel nearby (For which i have to pay the extra amount if needed), which i didn't take as the hotel they offered had low ratings and poor service. So they said they would give me a complete refund and have to cancel the current booking. I accepted it as i decided to find an hotel myself.

I was told that i would get a refund in 7-10 working days, but i haven't yet received any refund. I tried contacting them but in vain.

So please escalate this matter to the highest authority and help me get my refund.

I understood house keeping in hotel paris is from oyo through their dress. Hotel is completely unclean and i found cockroach’s in the room. Is this the standard of oyo?

House keeping people are lying on the beds in the empty hotel rooms watching mobile in between their job with their unclean cloths. How can we use same beds which they used with their unclean cloths and hands.

Very very bad and dirty rooms. Poor standard of maintenance.

Myself md nazmun sardar, yesterday i paid rs 1380/- through credit card for oyo 8999 rajarhat property booking from oyo app. But till now i am not received any booking confirmation. Rs 1380/- already debited from my credit card..
Requesting you to kindly look into this matter and confirm me that my booking is done or not. If booking is done, kindly send me confirmation message. If not then plz refund my money rs 1380 /-.

I have booked a oyo room in sapphire palace near jaipur airport... I tried to contact owner of sapphire palace (‭[protected]‬) but no response... And even when i reached the hotel it was locked... It was simply looking like a house...

I have clicked few pictures also and it doesn’t seem a hotel... No branding of oyo as well... How could you give cheat a customer...
I called on oyo customer care number but he also not giving any positive answers and even disconnect the call by saying i will transfer your call to our executive when i asked about refund and service...

I recommend others also not to use oyo for bookings...

I have booked a room in oyo before a week and also i got confirmation call thrice after booking in oyo. But when i went for stay they didn't give me a room and also they asked extra money for the manager as bribe to stay.
Simultaneously i called for customer care and they told they would give a solution within few minutes. Even after four hours i didn't receive any solution or even a call. Then i was trying to reach customer care many times for help but they didn't attend my call. My wife and i were waiting from night to next day morning nearby bus stand during rain.

Dear sir
I have many time faced oyo issue where hotel refused to accept oyo customer, but oyo team not help in the situation, they are cheating people. But again today i have booked oyo hotel-oyo40692 with booking id mujp6823, but after reaching hotel, manager denied to provide me room due to internal issue with oyo team, after that i connect to oyo helpline, and they booked another hotel with booking id unce4967 and asked me to check in within 2hr with payments. I visit the hotel and manager told me that they not accept oyo customer. Sir oyo team harassed me today, i lost my valuable time and travel cost from one hotel to another hotel, request a strong action taken against oyo team.

Last month i book room in your app (Hotel 51). I payed money from your app. But he say me, we are not tieup with oyo that time. So my booking is not completed. Since one month i calling you in your coustmer care but my complaint is not solved. He can say me your money is refund within few days. I not received money from you. Plz refund my cash

Dear sir / madam,

On 26th aug'19 i have availed your hotel booking facility at oyo 28258 rajeswari hotel, chittaranjan, west bengal against booking no cvwp9280. As per the agreed terms i was supposed to pay an all inclusive charges of rs 756/ with breakfast. But on my arrival on 26th evening the hotel authority refused to accept the agreed amount and charged an amount of rs 999/ for the same, which i feel is highly condemn-able.

I will be delighted to receive your comments

Partha sarathi bhattacharya

This property does not exist per the address provided on google maps or the oyo website. Google reviews has many complaints from multiple people confirming this property does not exist! I had made a booking via goibibo for 1 night 30/08/2019 - 31/08/2019. Following the google map instructions and what was sent via email and text msg the property never existed. There was only a vacant block of land. I contacted oyo directly to obtain more location information or speak with the hotel manager directly which they could not provide or assist. They had confirmed on the call the property was closed but it actually does not exist anywhere. The phone numbers are fake and for a completely different hotel. I then had to call goibibo who refunded the money and contacted oyo however the property still remains available on goibibo and oyo websites. I am perplexed as to why they have left the hotel room advertisement up on these platforms.

Spot on 39474 gokarna gc stay is a hoax and does not exist. They are accepting payments and still not doing anything about this fake oyo hotel.

Please assist in getting this matter resolved so no one else has to go through the same issue.

Attached are photos of what can be found online. Was unable to take photo of vacant land due to the heavy monsoonal rains.

I have booked my hotel on 23 august in delhi for 1 night. Hotel name was oyo 7578 hotel luck residency.
First i checked the hotel in oyo and and then to cross check the hotel in my google maps so that i can book a cab to go to hotel meanwhile i paid the amount to hotel because it seems genuine hotel and having trust in oyo.
But whatt i found is the location they mentioned in the location of google and all other public platform was fake and very far away from the exact location. So i called the hotel but their response was not at all satisfactory. So i cancelled the hotel.
I mailed the oyo customer support on the same day and same time but i am still awaiting for their response for my refund.
All i need is my complete refund because they cheated with me by providing the wrong inofrmation that too in the metro city like delhi, what could i expect from oyo when their location and information is not correct in capital of country???
I am providing the location link so that you can also varify
Hotel location on google
https://www.google.com/maps/place/OYO+7578+Hotel+Luck+Residency/@28.618227, 77.1338302, 11.75z/data=! 4m8! 3m7! 1s0x390d1c406d34dfbf:0xfcb21fda923657ff! 5m2! 4m1! 1i2! 8m2! 3d28.6298197! 4d77.2860148
Address on google
Plot no. A 392, 1, street number 1, ganesh nagar extn - 2, mandawali, delhi, 110037
Actual location given by oyo
28.546711, 77.126949
Address by oyo
Block b, mahipalpur village, mahipalpur, new delhi, delhi 110076, india

Distance between these two location was 23.1 km. How in accurate oyo can be? On providing the location of hotel

We (Mr. Rajesh shrivatva) have booked the room by oyo at ananad resort qmnx6514 atvoyo43941 anand resort at chitrakoot on 24 aug 2019.
When we reached to the booking place. The hotel informed us that they do not have any agreement with oyo and earlier understanding is ove by 12 aug.
No response from oyo helpline is received and ultimately after long trouble we have found another hotel.
This is my second bed experience with oyo who always cheat either giving rong information or taking false bookings. The similar experience we had in goa last two years back where they charged us in advance and bathrooms with no ventilation was provided.
In varanasi also we have managed with the hotel owner and requested a better room and got is however helpline with no specific personal details has been provided.
This indicates the way companies handle and forced us to take necessary measures legal as well as consumer welfare for the inconvenience caused and booking the hotels which are not the oyo networks.

I come to the oyo rooms with name spot on krishna cottage but the, hotel manager do no take my entry in the oyo app for 4 days and charges double of price that shown in oyo app in my phone, that is 1600 but he charged 3200 thats is totally fraud with me also he said to give proper two times room cleaning but he did not send anyone to clean the room not even one time in 4 days.

I have booked room vide reference no. Bhmg7084 at oyo 44114 (Grand guest house, chennai) for august 28-29.
When reached the hotel for checking the hotel authority refused to accept oyo booking. As per the receptionist if full payment paid at reception, only checking is possible. At last there is no other option paid full amount at reception and checked in. The same mater inform to oyo but no result i was waiting over phone from 11pm to 12.30 night as per oyo customer service but no result. This irresponsible service can't excuse. Before i go for further complaints please let me know any action has taken by you to stop such incidents so that in future some others can save from mentally torcher by oyo.

I booked a Room via oyo in a hotel in Jaipur with booking ID NSJQ3048. At the time of checkout, I asked the Hotel to provide GST Invoice he said As you booked online, Oyo will provide you GST invoice. I asked the Full Bill or tax invoice from oyo Assist. Oyo Assist asked me about my GST details I said I do not have any GSTIN number. Then OYo assist said that Invoice will be provided shortly. I got the Pdf file on a mail named Payment receipt (chat screen shot attached). After coming back to my Institute I submitted that receipt for reimbursement. After 2 months, in an internal audit they found I did not attached Invoice so they asked me to provide tax invoice.
Now I am asking the oyo to provide the same. Their customer care executive showed very rude behavior and kept sending me payment receipt again and again. Then One of their executive transferred the call to his senior named Neha450473., she kept me on hole for 15 minutes and then cut the call. Then I started getting calls from OYO asking about issue I kept answering them all of them used to put my call on hold and then simply cut the call. One of them clearly said then tax invoice can not be provided to you. I said you included 12% GST tax of the amount in bill it is my right to get the invoice. He said no it can not be provided. You should have asked from hotel, now call hotel if they can provide.
Today also I got a call from KOLKATA she was also the guest experience manager. She kept saying I provide normal invoice not the tax invoice. For tax invoice you must have GSTIN number.
OYO is a big fraud, they are doing a tax scam. I need my tax invoice at any cost.

This is regarding booking number seqr5704.
I stayed in hotel karla hill 4th jul-5th july 2019 and booked 2 rooms.
I made the payment before check-in and money was deducted from my account but the person at the hotel reception said they didn't received it. But the hotel people were repeatedly bothering us for the payment. I chekced with citibank and they said that the transaction completed from their end but in case if the recipient do not accept the money or do not get it, it will creditted back in 3 business days. Hence i made the payment again and they said that they got the payment this time. Now i checked with the bank and they said both the transactions went through. I have tried to contact oyo but they kept on saying they have received the money only one time. I wrote to citibank and got a written email saying that both the transactions went through. I contacted oyo again and even forwarded this to an email but no revert and no response. No one from oyo is helping.

Dear oyo team,

I always have troubles while trying to enjoy your startup company!!!
First happened in bali, i booked a property of oyo rooms in uluwatu bali, and luckily i could pay at the hotel, but when i visited your property listed, the hotel is not ready, or not open yet!!! Thats awful!!! Many o[censored]s was sitting like an # in the hotel loby. There was only one guy from the hotel struggled to help us and no one from oyo company was there!!!

Second, just happened lately while i am trying to booked again oyo rooms property in medan, indonesia.
I booked property oyo 429 skyview setiabudi premium, and i paid straight away to the account. The payment was success, until your company said its been cancelled due to no room!!! What the hell is going on! I asked the refund immediately and procced it straight away with customer service from indonesia, and i got the ticket resolved and needs to wait until 14 days office day.
Ok i am patiently waiting, until its already 14 days more and i didn't receive my moneys back!!! What the # the worst thing is everytime i reached you from email there were no respons at all until i called by phone and everytime i called by phone and gave them my ticket issue and all my identifications, the indonesian customer service always said "i couldn't find your name, your ticket, your phone in our system!!!"
Oh hi oyo, are you really treat your customer like this #???
Then i got very angry and pissed off everytime i called the customer service oyo in indonesia because of that, then they continue check in my idenity, i need to wait, which is always i spent a lots of money just to call you maybe already as same amount with my refund!!!
So now, dear oyo team,
Give my money back!!!

All my information is on the photos attached!!!

@oyorooms hi all! As me and my colleague has visited hyderabad for some official work where in abids we have booked a deluxe room where we needed to fresh n up so we paid early checking 350 rupees extra as we have booked the deluxe room and they by mistakenly provided classic one the room was so dirty that we have suddenly reported to hotel staff where he requested that "some of our women staff who used to do the same will be available by afternoon so you provide the keys and go for work before you arrive we will clean the room and everything will be fine as we visited the room was not clean the set top box remote was missing some of our clothes had become wet and dirty so we called room boy where he said" i am not answerable, please talk to superior authority so we called reception firstly he felt some for not cleaning and clothes afterwards he said i will provide you different room for now in first or second floor you come after i call you as the room was dirty and lift was under maintenance we left our room and went to reception after visiting reception he said sir room is dirty so we were ready to wait for 15-20 minutes as we were not able to get into previous room and just after some time some aged illiterate person so called "owner of the hotel" visited there and started arguing and some time later his volume of words was so louder talking to my friend where i requested to calm down but the dogs never stops barking he started using abusive language and just after the argument was so dirty he said you leave my hotel i will not refund you anything i told to call oyo assist where his reply was the hotel is not of oyo. Oyo ch*ya mera kya ukhaad lega so afterwards oyo staff called me i explained each and everything where they apologise me where i was expecting apology from hotel staff so afterwards oyo promised me wait for 5 minutes we will solve your issue by transferring room to another oyo branch oyo didn't called me again but it was a bad luck there only oyo available nearby so we visited there so it was my last visit thanks for oyo staff support and taking hotels like this will surely grow your business i never got depressed due to money issue but as promised by oyo hotel was not ready to apologise thanks for your support. Likewise if your client attitude and query resolve team will act fast and safely then you definitely not gone a have a customer like us.

Today i visit in rohtak and i was created online booking oyo 23504 hotel r view. But hotel reception and hotel. Property manager missbheave me and said i was not provide u room this online booking and he said that he was book only by cash and 800 more money to demand. That's so bad experience and bad service oyoromms. And my time us so waste. And me and my family feeling so bad. After that i visit other hotel