OYO Rooms Complaints & Reviews

I had booked this hotel through make my trip online app for a check-in date 19th May 2023. I paid the tariff amount INR 1037 to MakeMyTrip and booked my room. On the check-in date, the hotel first denied the check-in stating that their tariff is higher than what I had paid online and they want the extra money. I end up paying additional money to the hotel as I needed to rest and could run to look for another hotel. Makemytrip told me that they would refund the additional payment I made but the whole issue is with the hotel as they are running this scam. Also the hotel would not look into my booking before 12 pm afternoon. They do this so that the final cancellation window is passed and they will not be held liable to pay the refund the money back. This happened to me before as well at the same hotel on the check-in date 29th APR 2023. The hotel reception staff is very rude and arrogant. I had complaint about it then as well to make my trip but they do not take actions on such behaviour issues. The hotel always asks for more amount even when the property rates are discounted.

I have made OYO booking at flagship the surbhi, mp nagar zone 2 behind patidar studio, huzur tahsil, bhopal for date 03 july 2023 to 04 july 2023 with booking id's PC280956 (Rs.910), As per mentioned in oyo online portal under booking but they have not provide me invoice for the same Rs 910/- i have paid through oyo app. Continuously trying to talk with oyo customer care but there is no resolution provided yet. People from hotel refuse to give me invoice because we are not walkin customers and payment/booking done through OYO App. So, my company now not reimburse the above amount, Very frustrating situation to me... please resolve my problem asap.

I did the booking with booking I'd Jfqv1052.
Paid 3997 for partial booking.
Next day kyo executive cancelled my booking and told me that they will provide full refund.

But still I have not received any refund on this.

My booking ID is TVJX4820 and this booking has been done by the Oyo team only and because of some extra charges demanded by the receptionist so I didn't check-in and the manager of Oyo team had cancelled my booking but since four months I didn't received my money back.
The Oyo team who is appointed for refund process has verified my details twice to thrice they give me assurance that you will get the refund within 2-3days but I haven't received yet..
So resolve my issue as soon as possible.

I had booked a room from the OYO app in the hotel Sunrise Suites. As soon as I entered I was told that my booking amount is really low so the hotel first told me they’ll talk to the OYO management regarding the same. I was really tired so the hotel gave me their suite room to rest, which was actually the room I had booked seeing on the OYO application. I had paid the amount I was supposed to as shown in the OYO app to the hotel management, and they gave me the room to rest. After 2 hours they told me that my room was ready and when I went on to see the room, it was really small, I had four luggage’s and the room size was equivalent to the space that would be covered by my luggage’s. I was really unhappy seeing the room. So I had a talk with the customer representative from OYO who told me she could shift me to a different OYO but I will have to pay there and the other option was she could give me 20% refund. The room which the hotel was giving me I wouldn’t have paid a penny for such a room. The entire problem was from OYO because the room which was being given to me there are no pictures of that room in their app, otherwise I would have never booked this OYO. Now I had paid 3000 extra + 2000 for the suite room, total 5000. I want a refund from OYO regarding the same. Kindly let me know about the same soon.

Booking id - Q2VJ7681
user - [protected]
name - sanket paharia

i am unable to get the tax invoice, hotel is not receiving calls, chat suppport is of no use. tried many time, . one time connected to customer care they kept call on hold for too long then disconnected.

I booked my stay at greenleaf hyderabad in was mentioned its a ac room, but when i landed in hyd and reached hotel . room did not had any ac, and the manager said he cant do anything., On the other day while checking out no body provided me tax invoice, i called customer care many times, CCR held up my call for half an hour then disconnected . I am raising this issue on chat support also but unable to find any solution, I am getting difficulty to claim my expenses in my org, booking-id - Q2VJ7681, UserID - [protected], NAME - Sanket Paharia

Have made a booking on 18 june2023 by calling customer care of oyo, at the time of booking they said if didnt like rooms they we will refund you, when we reach there in hotel the condition of the room was not good and ac was not working .. since we called service boy no one came there to assist us.. then we left the hotel in less than 10 minutes and booked another room as we have to go further for function. We even called oyo customer care after clearing everything they said they will initiate refund and you will receive refund in 7 working days. More than 12 days have passed still we didnt receive any refund. They even mail us to check the status of refund but thats not working. Today dated 2 july 2023 we again called customer care and they refused to give us any refund .Our booking id is SW6A6323
Hotel- oyo spring woods suites

Wend to North Lima, Ohio OYO. Paid for room with credit card. They wanted a fifty dollar deposit. Credit card denied for deposit. No other credit card and not enough cash. Went to stay somewhere else.
OYO main office/booking charged my credit card on file due to North Lima, Ohio marking my reservation as canceled after the cut off date for a refund.
Need a refund for $92.40
James Hendren
[protected]

I booked OYO rooms from official website on 4th October and paid ₹21123 in advance for 23 nights stay (lunch included) from 9th October-2022 to 1st November-2022. Then on October 16 I initiated a request to shorten my booking through customer support and my checkout date was 18-Oct-2022. For the same I got an acknowledgement mail from OYO that OYO has received my request. I checked out from the hotel on the mentioned date 18-Oct-2022 as discussed with support. After few days I contacted customer support to check further progress and refund related queries. They told me my ticket is in progress and I would get the refund after the check-out date as it is an automated process which would take time. I contacted Oyo many times and after many unsuccessful attempts i could manage to speak with their customer support and received acknowledgement email about refund of ₹14294, but after 7-14 working days(according to oyo) i didn't get my refund back. Please help me. Thanks!

I booked a room in oyo flagship 807771 Hotel Midnight Inn on 29th june through oyo app. I paid booking amount through app but when I reached hotel, they told me that booking is invalid and if I want to checkin I will have to pay extra tariff charges which is not mentioned anywhere in the oyo. As I had no other option, I had to pay extra charges i.e. 1050₹ apart from 450 which I paid while booking, so total bill was summed up to 1500. They also refused to give me bill. Even though I am sharing screenshot of payment done by me. This is totally not expected from oyo. I just want refund for extra money that I paid which is 1050₹ as soon as possible. I have contacted oyo service multiple times but it is not worth contacting. Executives are only putting calls on hold for long hours and not responding. Resolve my issue as soon as possible.

I bboked a room and paid online via gpay on oyo app and I recieved a message stating your booking has not been confirmed. Money has been deducted from my account but I have not recieved any booking ID or confirmation. Please help. Thank you.

Dear Sir,

I Would like to draw your kind attention that I had booked hotel on 26th June 2023 booking id XYBH4362 but regret to inform you that due to your app issue, before getting checked in into the Hotel it automatically checked out.

I suddenly contacted to customer care and he directed me to initiate fresh booking and assured me, once u checked out, refund will be credited and I did the same.

Later on, again I booked the same Hotel via booking id HX949130 and paid Rs 824/- .Regret to inform that it automatically cancelled.

However, Hotel staff also aware me about the oyo app issue and the kind of Scam.

I would request you to please refund for both the bookings asap on my original payment mode i.e Rs 1648 as earliest as I didnt get hotel anywhere.

I book room from Oyo app for hotel palash patna from 26/06/2023 - 27/06/2023 . I pay 1949₹ from phonepe UPI and booking not given anywhere...i check many times on app and email but booking details not showing...this is serious scam and i want my refund as soon.
My contact no. [protected]
Transaction I'd - T2306261109202082491399

I have booked an OYO with booking id: VCVV8468 and cancelled today. My refund status is success but did not received my refund through UPI

I have booked an OYO (booking id: VCVV8468) and cancelled. Refund in app is showing as success but money is not credited to my account. Only OYO money is credited to wallet but not the amount i paid through UPI.

Hi,
I have made a payment of rs 780/- to oyo rooms on dt 25.06.23 through phonepe pay reference number T2306251052022842491300, [protected]@ybl. But my booking id is not showing in the oyo app.

Please help me in refunding the amount at earliest.

I am writing to bring to your attention a highly distressing experience I encountered during my recent hotel booking with Oyo. I am seeking your immediate assistance in resolving this matter satisfactorily.

On 19th June 2023, I made a reservation through the Oyo app for a hotel stay at [OYO Townhouse 99 Rudra Inn Near Chattapur booking Id: Y9GM1691. The charges displayed online were clearly communicated, and I proceeded with the booking in good faith. However, upon arrival at the hotel, I was shocked to discover that the vendor demanded additional payment beyond what was agreed upon during the booking process.

Found me in an extremely uncomfortable situation at 11:45 midnight I called your customer care they guided me to book another hotel & pay online as there could be fluctuation in the prices if your booking is offline so did the booking by Inr 404 against Booking Id: W7BX6250 for OYO Flagship 811986 Paradise Greens & its was weird to know that again the hotel receptionist asked for additional INR 800 if wish to stay as per him they have discontinued to oyo which they updated with you a number of times & it was 12:25 am.I asked them to walk through the hotel I found the rooms were dirty broken beds & rooms were smelly its not worth paying 800 extra in day time I could have canceled at my arrival by seeing this room.

I contacted Oyo's customer care immediately for assistance. I spoke with multiple executives and explained the predicament I was facing. Although they attempted to provide an alternative solution with Booking Id I0F23479 for Capital O Jasmine Inn, it turned out that the suggested hotel was the same "Paradise Greens" registered under a different name in the Oyo app, leading to further confusion and frustration.

I ended up connecting with your customer care for more than 90 min where they assured me they will connect me with senior manager who will make arrangements for a stay & Finally, I booked another on by myself at 2.30 pm as your team was not able to find any alternate solution

Given the circumstances and the inconvenience I experienced, I kindly request the following resolutions:

Full Refund: I expect a full refund of the payment made for the initial booking against Booking Id: W7BX6250. The additional charges demanded by the vendor were unfair and contrary to the agreed-upon terms during the booking process.

Compensation: Considering the distressing situation I encountered late at night, I believe I am entitled to fair compensation for the trouble caused. I request compensation in the amount of 2 lakhs as a gesture of goodwill and acknowledgment of the inconvenience and distress I endured.

I paid 1720 Ruppes to oyo rooms on 24.05.2023 in dehradun.Money is debited from my bank account but booking not confirmed by Oyo.

I tried multiple times to report my problem.But my problem is not resolved by oyo customer care.

I have attached my payments proof below.

Hello Team,

I have booked the Oyo room in Kolkata on 7th June 2023. The booking got cancelled on that day . My money was not refunded .

I have paid advance payment of 599 via UPI app . I tried to reach out the customer executive multiple times and they hang up the call when then are asked to issue refund request. I have also mailed to Oyo customer executive mail id but no response

My booking ID is FW3R1755. Kindly refund my money

Thanks & Regards
Alok Ranjan Mishra