Claimed

OYO Rooms Complaints & Reviews

3.7
Last updated Mar 26, 2024
Complaints 6582
Resolved
4538
Unresolved
2044
Quick Links
Statistics
Share
Contacts

File a complaint to OYO Rooms

Having problems with OYO Rooms?

File a complaint and get it resolved by OYO Rooms customer care. It’s quick effective and absolutely free!

SUBMIT A COMPLAINT
OYO Rooms
Customer Service Contacts

OYO Rooms Phone Numbers

Phone
+91 93 1393 1393
574
736

OYO Rooms Website

OYO Rooms Head Office Address

325, Spaze I Park, Tower B, Sohna Road, Gurgaon
NA
India
122002

OYO Rooms reviews & complaints page 7

Newest
  • Newest
  • Most Helpful
  • Most Popular
  • Resolved
  • Contains Photos or Videos
  • Oldest
K
Kumark7777
from Vijayawada, Andhra Pradesh
Jun 22, 2023
Jun 23, 2023
This thread was updated on Jun 23, 2023
Report
Copy

Refund and worst service my money looted

Booking Id - AMNA6699
16th June 2023 black day for me unfortunately I booked Oyo room first time without knowing about them. I am wondering how they are running this big business without having basic set-up.

Very common, all the service provider have same system. once you send the payment link or pay option on your website for the same customer has paid, none of the service provider will show the payment gateway again...
+3 photos
Helpful
1 other people found this review helpful
1 found this helpful
1 Comment
Report
Copy
J
Jainam2705
from Mumbai, Maharashtra
Jun 20, 2023
Jun 21, 2023
This thread was updated on Jun 21, 2023
Report
Copy

Close my OYO account

Website:oyorooms.com

Kindly delete my OYO account...
Helpful
Be the first one to find this review helpful
Found this helpful?
1 Comment
Report
Copy
P
Pritam3691
from New Delhi, Delhi
Jun 18, 2023
Jun 18, 2023
This thread was updated on Jun 18, 2023
Report
Copy

Refund not issued yet for denied check-in at Oyo hotel

I had booked a room through Oyo app on 4 June 2023 at hotel- oyo townhouse 810943 saket residency (booking ID- EWDK6634) and made a payment of rs 856 but at the time of check-in the manager denied to give me a room saying his rooms were full for that I had filed a complaint at Oyo customer support and they said that the refund will be reflected to me in 7-14 days but I have not got the refund yet and the 14 days period is also over.
I...
+1 photos
Helpful
Be the first one to find this review helpful
Found this helpful?
1 Comment
Report
Copy
P
Pritam3691
from New Delhi, Delhi
Jun 18, 2023
Jun 18, 2023
This thread was updated on Jun 18, 2023
Report
Copy

Refund regarding denied check-in at hotel

I had booked a hotel through Oyo app, hotel named as oyo collection o Nirvana Residency (Booking Id- NXI11388) and I hade done the payment through Oyo app of rs 1348 but the hotel manager denied to accept that payment and I had to pay rs1348 again to the hotel manager to get a room after that I have tried to reach Oyo customer support through call and mail but I have not got a good response from them and my money back yet....
+2 photos
Helpful
Be the first one to find this review helpful
Found this helpful?
2 Comments
Report
Copy
Dear team,
I booked an oyo room in Flagship Royal Palace from Oyo application and paid online for that room .Booking for that room is DRXP2711 . We are being denied check in by that property since we paid online . According to them oyo application pays them late, so until and unless they are getting that money they wont let us in. They took to id to verify and in the mean time they showed us checked in when we wanted to compaint...
+3 photos
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
R
RahulK_03
Jun 14, 2023
Jun 15, 2023
This thread was updated on Jun 15, 2023
Report
Copy

No credit of refund

I have not been refunded amount regarding my booking. I was denied checkin by the hotel staff reason being that they had not received the booking amount from the company side. I had paid at the time of booking but still was denied checkin and was told that I would refunded within 7 to 14 days. Its been about a month and still not received amount in my source account. Customer care did not transfer my call to the concerned department. I am...
+4 photos
Helpful
Be the first one to find this review helpful
Found this helpful?
1 Comment
Report
Copy
R
RahulK_03
Jun 14, 2023
Jun 15, 2023
This thread was updated on Jun 15, 2023
Report
Copy

Not refund

I had done a prepaid booking from oyo app for a hotel in mumbai. I was denied checkin as the hotel staff said they had not received payment from the oyo company. I filed a complained in the customer care . I tried calling them several times but none of them responded and were behaving badly. Its been a month since the amount is stuck. Please help me. I am attaching my details below.
Name - Rahul Kumar
OYO Booking Id - TT6K3711br...
+3 photos
Helpful
Be the first one to find this review helpful
Found this helpful?
1 Comment
Report
Copy
B
B.Arpita
from Kolkata, West Bengal
Jun 13, 2023
Jun 15, 2023
This thread was updated on Jun 15, 2023
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
Report
Copy
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Refund not received for denial of breakfast at hotel

While booking the hotel room, I selected breakfast option which was available, but after reaching the hotel, I was denied breakfast saying we don't have an in-house kitchen, and you have to pay extra for breakfast.
The hotel manager told us to contact Oyo to get a refund.

I tried to contact Oyo, and after several calls, they said the refund of 4500 rupees has been initiated, and will be processed within 7- 14 business...
+1 photos
Helpful
1 other people found this review helpful
1 found this helpful
2 Comments
Report
Copy
A
Adithya Dodla
Jun 13, 2023
Jun 19, 2023
This thread was updated on Jun 19, 2023
Report
Copy

Oyo Hotel does not have basic car park

Address:OYO Flagship Laxmi Residency 38389, Market To Gunj Road, Market Road, Karimnagar

We booked two OYO Rooms ( UDYG1950- OYO Flagship Laxmi Residency) and upon reaching there we were shocked to see that the Hotel is right in the middle of a Vegetable market, where traders come to sell their Vegetables at midnight 1.00 am.
And further there is no carpark available at the Hotel, and that we will have to park the Car 1 km away from the Hotel.
Upon trying to contact the Customer Service there is no proper response...
Helpful
Be the first one to find this review helpful
Found this helpful?
3 Comments
Report
Copy
A
Anasmohammed
Jun 12, 2023
Report
Copy

Paid booking not confirmed

I booked room in Oyo app by calling Oyo that guy said he has room available for the date I asked and told me it will cost 6300 but i[censored] pay now through gpay it will be Rs.5652 so I said ok then send a request to my gpay I paid amount deducted from my account and gpay shows payment successful but that guy Said I lying i didn't pay and ask me to pay again that he will send request but denied.
Then I called my bank they said payment done...
+2 photos
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
A
Akshay99143
Jun 10, 2023
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
Report
Copy
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Refund not provided after agreeing to pay refund

I attached screenshots of oyo where they agreed to pay refund now they are not providing refund...
+3 photos
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
I booked hotel on 18 may 2023 through booking.con. Payment linked provided by oyo & I paid through it but checkin time property owner told me that your booking is cancelled.Then I stayed there by paying another money.I reported issued immediately & I got assistance from oyo side that they agreed to give refund amount but after 14 days I didn’t receive any refund amount then I called once again to oyo customer care they told me that we are...
+2 photos
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
S
subhas chandra show
from Mumbai, Maharashtra
Jun 10, 2023
Report
Copy

Oyo is running a scam over India, I am suffering till now

I booked three bookings from my oyo accounts.. in August 16, 2022

Booking id:- H0R50713
Amt should be refunded - 521

Booking id:- CI5N0556
Amt should be refunded - 899

After trying almost thousand times to their customer care, they always tell "Please hold for 5 mins, we are giving your money back". Then put the line on hold and after 10 minutes it disconnects automatically,
br...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
S
S K Pathak ji
from varanasi, Uttar Pradesh
Jun 9, 2023
Jun 13, 2023
This thread was updated on Jun 13, 2023
Report
Copy

Refund money is not added in my account till 6 month by OYO

Website:oyohotels.com

My booking ID is ALEP1718. I have booked a room in kajiranga nation park by OYO in December 2022 . The property owner refused to accept the booking through OYO and I cancelled my booking after talking to OYO'S costomer service centre. But till now I don't receive my money back into my account. Please resolve the issue....
+1 photos
Helpful
Be the first one to find this review helpful
Found this helpful?
1 Comment
Report
Copy
A
Anirban959595
Jun 8, 2023
Report
Copy

Money deducted but room not booked from oyo

I booked a room from the Oyo app on 8th June 2023. The payment was completed but after the completion of the price, the app was still showing the amount is pending. I tried to reach customer care, but they ghosted me without any solution. They in fact generated the booking id also which is INY76494. Now I can not cancel or go to the hotel. I want my refund....
+2 photos
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
P
Pratiksb
from Nagpur Urban, Maharashtra
Jun 8, 2023
Jun 9, 2023
This thread was updated on Jun 9, 2023
Report
Copy

Refund for cancelled booking

I booked room in capital o hotel soni inn on 3rd june through oyo app. My booking ID is BYLF8448. But at checkin property manager told that he cannot give room at such low price and they are not even able to give refund as I have already paid on oyo app. They said that they dont received money from oyo you can contact customer care. I tried to contact customer care but was unable to reach. I had to book another hotel as already previously...
+2 photos
Helpful
Be the first one to find this review helpful
Found this helpful?
1 Comment
Report
Copy
A
Akshita Sinha
Jun 8, 2023
Jun 9, 2023
This thread was updated on Jun 9, 2023
Report
Copy

Fake Tax Invoice

My booking ID is PL7M0858, in Prayagraj. Post 3 days of checkout when I went for payment receipt generation it was just ₹80 in the receipt whereas I made a payment of ₹2469. On continuously calling the help desk and asking for the receipt, they either put me on hold or disconnected the call. Till date haven’t received the proper receipt. I don’t know how the company is still going on such bad mismanagement. Shame!...
+1 photos
Helpful
Be the first one to find this review helpful
Found this helpful?
2 Comments
Report
Copy
R
Jun 7, 2023
Jun 8, 2023
This thread was updated on Jun 8, 2023
Report
Copy

Very bad experience... worst app OYO

I had booked OYO rooms through customer care... after booking confirmation and advance payment.. Hotel persons asking extra money for the rooms.. this type of incidents are happening many times with me... it is my request to the government to banned this app... otherwise poor and illiterate persons will suffer more... Many patient were visiting their hotels... but response is getting worst day by day......
Helpful
Be the first one to find this review helpful
Found this helpful?
1 Comment
Report
Copy
Website:Oyorooms. com

Hi there! I have booked oyo room and paid the entire amount. But after arriving at hotel they informed there they do not have any booking. After that i had called oyo customer care. They tried to transfer my booking to another hotel but failed and said they can only refund the amount. Even after 15 days i have not got any refund. My booking id is IO7G1987. My SIG escalation Ticket ID: [protected]...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
C
Cool-Abu
Jun 5, 2023
Report
Copy

Money deducted but no booking made

Hello Team,

I have made a booking on 10th May 2023 and the money was deducted from my account but booking was not made. I contacted oyo customer service and they are denying for refund as booking id was not generated. Please help...
+1 photos
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy