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OYO Rooms Complaints & Reviews

3.8
Last updated Aug 19, 2022
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OYO Rooms reviews & complaints page 4

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I have requested refund in various forms in various sites also.They said I have initiated refund of 1805 on Jun 11 .I didn't receive the refund yet.
Id:SO3B5711
OYO Rooms customer support has been notified about the posted complaint.
Hi, as checked, our team has addressed your issue. For any further assistance feel free to contact us. ~Han
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    As I have booked a hotel in oyo rooms whose name was Capital O 84066 Hotel Damodar Palace. I had booked the hotel on 6th of August, 2022 but due to my travelling issues I cancelled my booking on 7th August, 2022. And still I have not received my Refund amount yet which was an INR-2418. My Booking ID is- OMPW0192.Kindly look into the matter as soon as possible and take necessary action and please initiate my refund as soon as possible....
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    Sir on 06 aug 2022 I booked a room through OYO app .. I submitted payment before I reached lodge via Google pay of rs 900… after reaching at reception they said online payment made by you was not reached to us and they have taken money 1100… and said u can contact OYO. I tried calling OYO customer care but no response from their side .. I tried more times but no reply or respond … plz file a case of cheating by OYO and hotel partner...
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    I have booked a room for 3 Nights on OYO and made an advance payment of 257. They are refusing the success of transaction.
    Transaction date: 27.07.31.
    Transaction time: 17:14.
    Transaction amount: 257.
    Transaction Id: T2207271716225086770761.
    Collect Id: HDFD6161B6752204EFB8D6F9BE660AB4FB5.
    I have been ringing them day in and day out but they are just refusing the success of transaction. Please help...
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    Team

    I have stayed in Oyo affiliated building in Bangalore NRV hospital Airport Road Bangalore. The attendants are not at all helpful . Secondly I have booked the room for 859 approx when I came in for check in I was asked to pay 206 extra. I was left with no other options and I paid for it. Thirdly water scarcity is an issue in bathrooms. When we inform them they take it casually. After multiple calls they turned on their water motor. Very pathetic service from these guys
    Thanks
    OYO Rooms customer support has been notified about the posted complaint.
    Hi, thank you for bringing this to our attention. We understand that nothing that we say can make up for this unpleasant experience. Please share your booking Id/contact details so that we can transit your experience with us. ~Team OYO
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      Booking id: YIOL5717 Date: 7/5/22
      Amt: 981.00
      I made online payment after i reached the hotel i was asked to pay more than double the paid amt to get a room.
      So i did not stay at the hotel and demanded for a refund. Oyo CS is terrible. They have marked as no show at the hotel which is a false info.
      I want my money back....
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      I have booked a room through oyo app on 11 th july and paid Rs.2295. But the hotel refused to give me a room for that price and asked me to pay extra and I paid an extra amount Rs.1049. When i contacted OYO regarding this they said they would refund the extra paid amount upon submitting the bill. But now they arent returning to my emails and contacting OYO seems impossible on this matter. My booking ID is RRBM3824. IT LOOKS LIKE WE CANNOT...
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      OYO Team,

      Let's say blunder team or blunder developers 🙏

      I made a booking on 26th July with booking id JJPR3198 for Oyo 8281AJ palace for 13-15 August

      Now yesterday after 10days of booking i got a call from oyo that if you don't cancel your booking then you will face issue with check-in. I said what the hell!!!

      Customer support girl said due to some technical glitch on site on...
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      Resolved
      The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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      Resolved
      The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

      OYO — No refund initiated against booking id KMF79215.

      Sir/ Madam,
      I had made a booking on oyo vide booking id KMF79215 on 30/07/22. But I got a message from oyo that there is no room in the hotel that booked. And Oyo gave me 2 options one is that I can shift to another hotel or I can cancel it and full refund for the same would be initiated. So, I choose to cancel my booking and booked another room offline. But I have not received any refund for my booking till now. I am trying to contact...
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      Hi
      I booked the oyo town house 071 on 1st aug_22 and 1st payment done by phone pay but failed later done by credit card. But both the payment deducted from my account.
      Kindly check and reverse the twice deducted payment.
      Thanks...
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      I made a booking with Oyo booking ID LP3W7514 on 15th June to 17th June. I have been doing follow up since then for refund whereas the helpline executives at [protected] either kept the call on hold for infinite time or does not give any response. I have made about 30 calls however no one is giving proper support. Once an executive did confirm that refund is showing in the system and is under process. But almost 2 months are going to passed...
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      Khushi Chetri
      Attachments
      11:45 AM (2 minutes ago)
      to oyocare, mybookings, guestsupport.na

      Dear Team

      This is regarding my booking reference # ISOQ2127!!

      Last night, I contacted OYO customer care to assist in booking an accommodation which accepts a soft copy of ID proof, as the travel was made for a medical emergency and the hard copy/original ID proofs were left at home. After...
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      I booked a hotel from oyo and when I reached the hotel, they asked me my booking ID, and instantly asked for 500 extra, I already paid the full amount still he said you can contact oyo, it is only 70% you paid, I checked the booking and no where it is written that it is 70%.I tried calling oyo number of times and yet no response as usual. Finally I paid extra to get the room. Nover gonna book via oyo again....
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      Resolved
      The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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      Resolved
      The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

      Oyo Rooms — Cancelled room refund not yet received

      On 22nd of june i had cancelled three bookings ids:QEW37425,
      YHXP2298, IRCU5314. refund status is showing succesful, but my account has not yet been credited yet. i have called oyo customer service, and they are not giving any satisfactory reply.please do the needful...
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      Hi. good day .
      sorry to bother you but im having a problem .
      I booked this certain room right . and now I've been here 2 hours earlier than checkin . they have multiple rooms of the same kind and I don't understand why don't let me pick a room that's the same room I booked.
      am I not allowed to pick a room since I was here first?
      they said whoever booked first, the system gets to pick the room they will be....
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      I was charged rupees 893 on 6th of August, 2022 at 1:48am, I did the booking through OYO app directly, it redirected me to UPI payment screen of Paytm. I made the payment, it shows payment completed to merchant. The OYO app shows NO BOOKING on app, no sms, no whatsapp message, no email, nothing. I have called oyo helpline atleast 14-15 times in the span of 2 hours and they have proven to be nothing but useless. I donot have a booking id to...
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      Hi, I have booked an property in Oyo got Jun 30th and payment done pre-checkin! And property manager informed me rooms are full and denied my chekin for pre-paid.

      I spoke to oyo and they informed I got to cancel this and intiate it refund and promised me amount will be received within 14days! But not received the amount again I spoke to customer care and requested for refund again asked for 14days but did not get my refund!...
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      I booked a room for 3 night from 28th august to 31st august, I paid online 1257 Rs on 26th july. I cancelled my booking on 5th august but refund money not received.
      OYO Rooms customer support has been notified about the posted complaint.
      Hi Arpan, we truly empathize with the concern raised by you, please provide us with your booking ID/ contact details to help us navigate through a complete investigation further.~Dia
      Hi Arpan, we truly empathize with the concern raised by you, please provide us with your booking ID/ contact details to help us navigate through a complete investigation further.~Dia
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        On 29 Aug 2022, i booked hotel from OYO rooms by calling on OYO reservation desk, they booked room for me with booking ID YQUW3075, and asked me to pay some amount using Google pay, i paid, when i reached to hotel they said there rooms are filled with water due to heavy rain and rooms are not available, and they said OYO didn't confirmed with us regarding room availability.
        Again i called OYO they said we will book new hotel for you near to this location, again they said they did booking for me with booking ID NMFD9216, again i drive to that location and they also said rooms are not available and why you booked from OYO they didn't confirmed with us regarding room availibility.

        Now, when iam trying to reach OYO for refund for both the bookings but OYO not responding and they kept disconnecting my call. They harrased me.
        OYO Rooms customer support has been notified about the posted complaint.
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          On 29 Aug 2022, i booked hotel from OYO rooms by calling on OYO reservation desk, they booked room for me with booking ID YQUW3075, and asked me to pay some amount using Google pay, i paid, when i reached to hotel they said there rooms are filled with water due to heavy rain and rooms are not available, and they said OYO didn't confirmed with us regarding room availability.
          Again i called OYO they said we will book new hotel for you near to this location, again they said they did booking for me with booking ID NMFD9216, again i drive to that location and they also said rooms are not available and why you booked from OYO they didn't confirmed with us regarding room availibility.

          Now, when iam trying to reach OYO for refund for both the bookings but OYO not responding and they kept disconnecting my call. They harrased me.
          OYO Rooms customer support has been notified about the posted complaint.
          Hey Meetali, we regret the inconvenience caused to you. Our concerned team will look into the matter and get back to you asap. ~Team OYO
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