OYO Rooms Complaints & Reviews

Hello Oyo Team,

I booked OYO Hotel with Booking ID: IOPB2380 for November 29th to November 30th. I confirmed the
booking as I paid online for the booking through my Debit Card.

Accordingly I made a mark to reach my destination. As Agartala is not a metro city, I was travelling
from Dharmanagar to Agartala by Train to catch my flight next day on November 30, 2019. I took
Kanchenjunga Express...

We booked a hotel "Hari Vilas Bhawan" in Mathura for 3 Oyo rooms for Saturday, 14th September 2019 in the name of Gaurav Srivastava ([protected]) and it was a pre-payment, on arrival (with 2 males, 5 females and 1 kid) at 12:15 am hotel denied check-in stating they do not have any tie-up with Oyo anymore as they didn't disburse their payment. We complained at Oyo and they asked us to reach another property around 2kms from this hotel and they...

I made a booking through oyo and when i reached the property they denied me checkin by saying there hotel is booked after that i booked another oyo and i made online payment and when i reached that place the hotel manager asked for double the booking money and harshley said do whatever u want to do. This happened at 8 pm after that i tried calling oyo and customer care kept me rotating from one oyo property to another and telling me that...

I have book 15 rooms thru oyo and paid confirmation amount rs 3767 online. Hotel property is not accepted my booking thru oyo online. Hotel replied like they have a payment related issues with oyo. When i contacted oyo customer care number to refund my money because the hotel which you were booked is not accepting as such, oyo employee who attend and listening my issues he was sarcastic about my issues just imitate same like me. I have a...

I booked room for amritsar (Punjab) on 20th of june 2019. And paid full amount, (2 days from 21 june to 23 june). When i reached hotel on 21 at 10: 45 pm, they said we do not providing rooms for oyo customers. I said why i already paid full amount, they said we dont know about what you did you may talk with oyo.
I called oyo and they did't provide any solutions and first agent disconnect my call after listening my issue, after that...

I had done a booking in oyo room at 2000 hours on 1 jun 19, after 2.5 hours, wen i was about to reach hotel with my lady guest and this time when it is a night time, a guy from hotel calls me and tells me that rooms are not available with us... And that's not my problem that u have to go somewhere else now. This is not done. Some serious action is required against this oyo property dealer....

Hello this is sanju, i booked oyo 6188 hotel rosette, paharganj, new delhi for two days stay from14-15, 15-16 april 2019. On the secnd day morning the manager check out my booking at 7.30am but i didnt checked out without saying a word to me. At 9.30 i went to him to for enquiry regarding check out he said it was done by oyo and asked him for check in for the 15-16th april 2019 booking he asked to show my booking id so he took my mobile for...

Dear oyo team, it is gracefully to let you know that your team provide the
Worst services ever i had seen in my life...
I have booked hotel oyo 9669 ark of avalon mahipalpur in delhi, i spend 1 day here dated 19/04/2019 to 20/04/2019, first thing he cancelled my booking without knowing me bcos there is no option for feedback and in nigth the guy is in reception he is asking me "sir you want girl in nigth in your room i said...

During room booking it was not mentioned that visitors are not allowed after 6.30. Suddenly from reception it is conveyed that visitors are not allowed. We have infact paid for 3 days. This is really not good. Our visitors are just for visit and not for staying. All these rules goes with hospitals and not with hotels. Kindly look into the matter. Early action requested.

Meheli
[protected]...

As oyo is not allowing to delete the booking history which can be very dangerous privacy issue if fallen in wrong hands. I don't want to get in the trouble. Any fraudulent can use that record for blackmailing purpose so want to get my details and booking history deleted.
Can any option available to delete my booking history from oyo app.
I tried calling you but there is no clear assistance to contact on this issue.
It...

A worst stay experience. Cannor have anything worst than this stay experience. The room was untidy, messy, full of insects. The washroom was real pathetic. The staff were arrogant and highly unprofessional, not at all bothered to listen to your problems. They just want you to pay off and go. The breakfast made is of minimal quantity, first come first serve basis. After 2-3 guests, they will say the items got finished, and would give only...

I had booked a room with oyo at 3:00 pm on 8th nov 2018. And at 3:02 pm decided to cancel the room because of alterations in my plan. My refund payment is pending even after escalation mangers promise of refunding full amount. They cut the phone after promising to call back with a solution but they never do this had happened 5 times. The escalation manager promised full refund into my payment method. But did not receive anything...

Dear Oyo Team,

I have booked north east package from OYO for 8 days for 5 double room occupancy and package i’d is FHS1750 but today i am very much upset with HOTEL Kundau Residency OYO 3109 in Gangtok, no proper response from Reception desk, very very very bad smell in the room, uncomfortable bed and bathroom. The condition of the rooms were very bad. Bed sheets, linens were dirty. Toilet was horrible. Ambience was very...

I have paid rs.6190 through paytm to oyo app on 21.04.2018 to book hotel in kolkata. My money got deducted but booking not confirmed by oyo app. On calling customer care of oyo they have booked hotel on pay to hotel basis and i have again paid in cash and money paid through is still not refunded.

I have called customer care of oyo today and talked about the issue to the lady picked up the call and she transferred the call to...

Dear sir/mam

I am living in agra, your employee shahbaz haider, gurgaon, working in gurgaon make external affairs with the girls in hotel industry agra, this goes to very bad impact in the hotel industries agra, kindly watch him & take strict action if my information is correct. He is involve in the prostitution bussiness. He attract hotels girls staff for making fraudence....

Hi, I stayed with oyo rooms in Hotel Royal Inn city center Gwalior and Hotel Shurbi Naya Bazar Gwalior for 2 days in each of these mention properties. Hotel receptionists refused to provide the Invoice for stay, they suggested me to ask oyo to send Invoice and OYO will send the Invoice directly to you on mail. I applied the same process and OYO sent a Pdf file on the name of Invoice which has only my staying details and amount i paid...

I have used the OYO app first time, we have shifted to Mumbai on 28th and booked a hotel using OYO app for 3 nights in khar west . I didn't face any issue with that . On 1st we wanted to extend our stay, but we couldn't bcs rooms were not available in the same hotel . I again used the same app to book another hotel in andheri east ( Booking ID WUQP2619), I reached there but could not any decent hotel with the same name there . I searched...

A serious complain has been made to the Ministry of Tourism.. Dear Sir, At an extreme disappointment I am forced to write this mail to Make My Trip. I had made a hotel booking on Thu- 06, August 15, under Booking ID: NH[protected] and I received a confirmation mail for the same. The booking was done for my guest Mr. Shubham Agnihotri at OYO PREMIUM MUMBAI TERMINAL T2, SAKI VIHAR ROAD, MUMBAI. The booking was confirmed and I had received...

Hi,

I wanted to bring up a couple of issues I’ve experienced during my stay at your OYO motel in Decatur, GA (I-20 E).

First, when I asked the front desk for a roll of tissue, I was told I couldn’t have one because I had already been given one for the day. That’s simply not true—I hadn’t requested or received tissue in the last 24 hours. The way this was handled felt dismissive and unfair.

Second, I’ve had repeated problems with towel availability. Even though the sign says towels are ready at 11 a.m., I’ve often been told they’re not available. Additionally, I’ve been repeatedly questioned about whether I’ve returned used towels to the bin—something I already did before asking for fresh towels and washcloths. This back-and-forth has been frustrating and unnecessary.

I hope you’ll take these concerns seriously and address them. Guests should feel respected and receive the basic amenities promised.

Thank you,

KDC

Dear Sir/Madam,

Super Collection O Rajapur Circuit House, Prayagraj
Booking ID:[protected]
Check-in: Feb 21, 2025
Check-out: Feb 22, 2025
Room(s): 3 Classic Rooms
Guest(s): 7 adults

On our arrival around 6.30pm we were initially informed by the Hotel Manager that they did not have our booking on their system. Anyway, eventually he traced our booking under different reference number.

The Hotel Manager showed us the only available 3 rooms. One I guess was a "Standard Double", the other "Basic Double" and the last one was "Small Double/Driver Room". He advised that all other rooms had been allocated on first come first basis.

Our booking confirmation via Agoda was for 3 Classic Rooms. We were expecting high standard rooms in view of the price per room ( approx.INR 11000). None of these were Classic Rooms. We were totally misled by the online photos of the rooms.

He added that we would have to pay the full price regardless of whether or not we stayed in the rooms. We were tired after travelling for over 8 hours from Chitrakoot and had no choice as we had to perform Triveni Sangam bath in the evening.

Overall the Hotel stay was a terrible experience and the worst one of in all our holidays to date. Some of the issues, not exhaustive:

No hot water
No or slow reception/room service
Dirty rooms, bad smells and filthy bed linen
We wished to order dinner around 10.00pm but were informed it was tool late
We had breakfast included in our booking but this was not ready in the morning at 7.00pm and so we missed as we had to check-out and leave early for boat trip
We ordered tea in the evening and morning but service was very slow and tea not as requested. In the end my wife had to go and help make the tea herself

We called the [protected] support desk number many times but with no joy. They did not know what to do and wasted our time by keeping us on hold, transferring us to other departments or cutting us off.

Under the circumstances and as a gesture of goodwill we request a full refund of INR 33, 433.56 plus compensation of the totally unsatisfactory hotel rooms and poor services as stated above.

We look forward to your urgent response.

Thank you.

Kind regards,

Mr Jayant G Gohil