OYO Rooms Complaints & Reviews

My refund for booking id TE7T6813 is pending from 1 month now, I have already shared my account details (ICICI Bank) in the link provided by OYO but iam getting continuous emails/sms that the account details are invalid even though it is correct.

I have tried reaching customer care number [protected] for the last 20 days or so but I'am unable to reach the concerned person.

Request you to please check and provide the refund.

Booked collection O 50279 because of the friendly price and pictures showed on Oyo app. Checked in because of an urgent meeting. Came back to have one of the worst experiences with any hotel service I’ve ever had.

The wall wasn’t clean, rooms were smelling, untidy bed sheet too. I had booked for 2 nights and paid extra 700 per night for a third mattress in the room, total 4000 Rs. i have checked out of the hotel only a few hours after checking in, that too I was at a conference for majority of the time and in the hotel for maybe half an hour. I have paid 2614 (2 nights) + 1400 for an extra mattress in the same room.

I want a full refund for the same as The room condition was so bad that I had to check out within few hours of checking in. I am not even staying at the hotel. Your customer care is use less isn’t giving me a good solution.

I don’t want oyo Money since after this experience I do not wish to book any stay with Oyo. I have video and photo proof of the quality of rooms. I am surprised Oyo even aloud such hotels to be listed, please get the property inspected.

Collection O 50279 Golden tulipz boutique
Booking ID: EXHT7491

I have booked and stayed in Oyo booking hotel for 6 days, before checking in I have been asked to pay extra amount due to escalation, i contacted customer service centre and they said either I can choose different hotel or stay in the same hotel paying extra money, after i checkout I have to give them the receipt and I will get refund for the extra amount, after checked out i gave them my bank details and receipt, but they ignored, I have called the customer service around 15, 20 times everytime they are saying that they will connect me to service team sometimes to refund team or higher authority, but everytime my call is getting disconnected. my refund has not been initiated yet

Additional charge on stay. Refund promised though not received post 2 months.

We had gone to Goa along with our family and friends on 14th august. We booked a resort naming Lourdes resort and payed around 6000 rs also for 2 rooms. They had mentioned some 25 kms from Panaji. But we had to travel more than 50 kms and it was in some galli type where even our car couldnt pass properly and when we reached there there is no such resort there. I informed oyo customer care immediately but they said they will give my refund, i called them multiple times but till now i have not received the refund.

Booking ID: FE120873
I made a booking with an amount of Rs.6199 and they also charged extra Rs.199 for Oyo Wizard.
I made the cancellation on the same day due to some problems. When I try to claim refund through app or website, they ask to call customer service. Customer service people asks 10 minutes to verify and they cut the call in between. No mail regarding refund as well

Really bad service

I have booked oyo room for 1 day for 1624 rs which are debited from my google pay account, but after cancellation of booking under 100% refund policy of oyo, they are showing refund status as failed
Customer care number us also not reachable after trying so many times

I have book oyo room in 24aug in hotel art executive aurangabad Maharashtra via online phone pay rs 724 bt property owner say by the price issue we cannot take the room so i call customer care and they say dont worry we will refund ur amout in phone pay easily bt today is 19 September i dont recieved any money from oyo i call customer care they say intial hogaya hai just wait 20 days are overdue bt they donot refund me by amout

I have booked rooms at Delhi twice on 18 September 2022 through OYO rooms in Hotel Gush International OYO 8096 and Hotel Tashkent OYO 24677 both are situated in Pharganj Delhi . The booking was non refundable and i have already paid through phone pe. When the time of the check in, both hotels are denied my booking. The both hotel managements are said that they are not providing rooms for OYO customers and they have no longer contract with OYO. I want full amount refunded as Rs. 434 and 531 .

Dear Oyo escalation team,
I have made a payment on September 18, 2022. But still, my Booking is not confirmed. Kindly resolve my issue immediately. Below I have attached my transaction details through a screenshot.

OYO townhouse 083 is running a scam by compelling customer to pay online before you reach hotel. Once reached, they deny their business with oyo hence you have to pay hiked charge again because you are in need.

I had booked a room and paid 2times payment for the same booking first payment was 965 and 2nd was 107 rs at 7.48 am. My booking id is H7IW1829
It was on 16th September and checkout was on 17th September but some cause I cancelled my booking on same day at 7.59 am
My money is still stuck and i have already spoken to 10 or even more than that executives but have not yet recieved my money.
It was Oyo flagship 30893 hotel Bob's.

Even on the app it is showing that the payment has been refunded but till now no refund has been received
I am so tired so exhausted so mentally harrassed and so done with the pathetic service which you guys offer

Yesterday stayed in OYO 71106 AK Regency at Amritsar.No power for whole night, no room service boy, no soap, towel, bed sheets no neatness.

I made a booking[protected] today for a room in chennai, money debited from my account. But booking is not confirmed

I had made payment on oyo of Rs. 1149 for Booking Date Aug 14, 2022 - Aug 15, 2022 with Booking ID RS9M2413 Hotel OYO 14710 Hotel Pallvi palace.
Hotel owner won't allow me to stay, He is saying that They are not accepting Oyo Booking.

Only way to get partially refund from Oyo Robot Chat and I got only 358.0 as Oyo Money.

I need full refund of Rs. 1149 to my original source of payment. I don't want Oyo Money.

I stayed in Oyo Flagship 39773 Pride Image (+91 [protected]) in Banglore for 7hrs as I was visiting for official purposes. I booked through the Oyo app (Booking ID: DTJ67715) and checked in on 14th Sep 2022 around 9:30. As per Oyo check-in time is 12PM, so hotel management charged me an extra 300/- for early check-in. I had to pay (Rs. 1198/- + Rs. 300/- early check-in + Rs. 500/- security deposit) a total of Rs. 1998/-. As my work is finished I checked out on the same day around 4:30 and requested hotel management for the bill. The manager told me that bill will be provided by Oyo as the booking is done through the Oyo app and returned me Rs. 500/- as a refund of the security deposit. I contacted Oyo customer service and explained my requirement, I was told that as it is a one-day booking & the Oyo algorithm will consider 15th Sep 2022 at 11:00 AM as auto check out time and mail me the bill. The next day I did not receive any mail regarding the bill but through the Oyo application I was able to generate a bill but it was only for Rs. 40/-. I tried contacting Oyo customer service but no response from them. I contacted the hotel but they refused to give the bill and asked me to contact Oyo Rooms only. I need help regarding how to proceed further to resolve this issue.

Hey,
I booked a room from OYO app on 12th September, 2022. The booking was from 12- 16 th September, 2022. The travel was for company purpose in Pune. When I reached at the hotel for check in at around 8.30 pm on 12th September, the hotel manager denied my check in and said that there are no rooms available and asked me to contact oyo as he's not liable for any kind of inconvenience. Then I contacted oyo and the support executive told me to hold on to the line untill she talks to the hotel manager. I was on hold for 1 hour and 20 minutes. I asked the hotel manager to talk to oyo, but he said that he didn't receive any call from OYO. It was already 10 pm at night and I was tried as well as frustrated. So I cut the call. Then I clicked on those oyo support chat and clicked on 'hotel denied check on' (Or something similar to that) button. Then it was asking me to either cancel the booking or talk to customer support. As I was already frustrated, I cancelled the booking. The whole amount I paid was 2731, But oyo refunded me Rs 1823. My booking id is : MR8W4414. Why such cancellation charges when it's not my fault? Kindly look into the issue.

Hi I made a booking booking id IWXO7515 and I made payment of Rs. 1737 via the app. However when I reached the hotel, they charged 663 extra which the hotel said we can claim from oyo. I connected with oyo and they said they will refund the money after I submit the bill from the hotel, which I did issue ticket number is [protected]. But its been more than a month there is no refund processed.

Please help with this issue

I made a booking ( Booking Ref: N5AN2824 ) of a OYO room and was sent a payment link. I made a UPI payment via Google pay and got a confirmation that the payment was sent. UPI transaction ID[protected] on the 16th September, 2022 at 8.54pm

The hotel reception asked me to make another payment of the same amount before I was allowed to check in.

This seems to be a scam operated by OYO rooms to double charge guests by claiming they did not receive the funds. After doing a Google search I have realised that this is happening with a majority of guests who pay via the payment link . OYO of course is aware of this and continuing with the fraud of asking guests to pay again claiming they have not received the funds.

Return back my money immediately and stop scamming people.

I booked a room in OYO townhouse in Jaipur for 4 nights from 29-07-22 to 02-08-22 but the room quality and services provided by them was so pathetic that we had to change the room in between our stay period. We stayed there only for 2 days and the 2nd day stay was only because no room was available in the nearby hotel that day otherwise we wanted to leave the room as soon as possible. So we checked out at approx. 10:15 in the morning and when I raised several complaints and called Oyo helpline several times, the hotel manager started saying that we checked out after the prescribed check out time(11:00am) but when I told them to check the cctv and all then after a long conversation they accepted that we checked out before 11 am. And after all this useless effort, Oyo sent me a mail that they have started the refund process on 5th aug and it will take max. 14 days and now it has been more than 1.5 months and no matter how many times I call there helpline numbers either it does not get connected or there is no satisfactory reply from their side. Today also I called the helpline and the call duration was for 19 minutes and 34 seconds and in between this whole period the conversation was not more than 3-4 minutes. Last 10 mins were pure waiting and then they disconnected the call automatically. All this unnecessary trouble they are giving me has disturbed me and my studies a lot. This has been the worst experience I ever had and it gave me a huge mental trauma.