OYO Rooms Complaints & Reviews

I stayed in Oyo Flagship 39773 Pride Image (+91 [protected]) in Banglore for 7hrs as I was visiting for official purposes. I booked through the Oyo app (Booking ID: DTJ67715) and checked in on 14th Sep 2022 around 9:30. As per Oyo check-in time is 12PM, so hotel management charged me an extra 300/- for early check-in. I had to pay (Rs. 1198/- + Rs. 300/- early check-in + Rs. 500/- security deposit) a total of Rs. 1998/-. As my work is finished...

Hey,
I booked a room from OYO app on 12th September, 2022. The booking was from 12- 16 th September, 2022. The travel was for company purpose in Pune. When I reached at the hotel for check in at around 8.30 pm on 12th September, the hotel manager denied my check in and said that there are no rooms available and asked me to contact oyo as he's not liable for any kind of inconvenience. Then I contacted oyo and the support executive...

Hi I made a booking booking id IWXO7515 and I made payment of Rs. 1737 via the app. However when I reached the hotel, they charged 663 extra which the hotel said we can claim from oyo. I connected with oyo and they said they will refund the money after I submit the bill from the hotel, which I did issue ticket number is [protected]. But its been more than a month there is no refund processed.

Please help with this issue...

I made a booking ( Booking Ref: N5AN2824 ) of a OYO room and was sent a payment link. I made a UPI payment via Google pay and got a confirmation that the payment was sent. UPI transaction ID[protected] on the 16th September, 2022 at 8.54pm

The hotel reception asked me to make another payment of the same amount before I was allowed to check in.

This seems to be a scam operated by OYO rooms to double charge...

I booked a room in OYO townhouse in Jaipur for 4 nights from 29-07-22 to 02-08-22 but the room quality and services provided by them was so pathetic that we had to change the room in between our stay period. We stayed there only for 2 days and the 2nd day stay was only because no room was available in the nearby hotel that day otherwise we wanted to leave the room as soon as possible. So we checked out at approx. 10:15 in the morning and...

Hi,
I have booked 4 rooms in oyo for 8445rs online and I did early checkin for 2 room by paying 1000rs cash.
Once after checkin I found the rooms and bathrooms were dirty and I made complaint. After speaking to oyo manager I made a checkout from rooms within 2 hours. I am looking for full refund for my booking id: VZ7W5372. Oyo is refusing for full refund. Need help...

When i booked my hotel room a message was populated that if i pay through online mode then i'll get discount of 187. I paid online but still the hotel is asking for 187 rs and also i got no support from oyo....

I booked a good property in Hotel named Laguna for this weekend. I paid for it now when I see my booking it is saying the booking has changed to some other property without my concern and that too a poor property and that property ask me more. What is this? Are you filling up the rooms of the poor property using the good property? The support is saying the rooms are filled how it can happen? I booked 1st you should have said this at that...

After the first successful transaction . They deducted the money after 2 day again, the same amount .....

I made a transaction for booking a hotel via oyo rooms on 28th Aug 2022 with transaction amount of 5964/- ( from paytm upi). My booking has been cancelled on the same date (28th Aug 2022) due to restriction issue and it has been more than 19 working days since oyo is telling me that they have initiated the refund and that i will receive the amount within 14 working days. I asked oyo for the bank reference number so that i could confirm whether...

Dear Sir/Madam

I had booked a room through Oyo helpline and Booking Id is - OG9S5525. I was informed that the charge with discount offer is Rs.479 and I can make partial payment and rest amount can pay at the time of check in. After that Oyo representative sent me a payment link of Rs.141 in my google pay number [protected] after that I made the payment of Rs.141 but before checking in the payment was not reflecting in my account....

I paid 489 via google pay the first time and it said payment failed so i made a payment again and it got though but it's showing -489 and I've debited the money twice therefore i request a refund of 489 ASAP....

I had taken oyo room and after he left, extra money was taken from me...

I have booked a room at OYO 8404 Hotel Aerofly at Delhi for my stay with family on 13 Sep 22 night. I have paid Rs 726/- in advance and the booking ID is KK1W7186. I reported to the hotel for checkin around 11 pm on 13 Sep 2022 and found that the room and washrooms in a very unhygienic and unhealthy state. Even used condoms were lying on the floor. I noticed that the hotel is entertaining unmarried couples for off the record short stays....

I am dead tired of calling n mailing oyo
For my genuine refund.

I had made a booking for my client at Bombay, had made payment of full amount .Then upon checking in in the hotel, the hotel charged my client a sum of Rs.5257 and said that we have not received any amount .Means hotel had not received any amount from oyo.Why this even happened. You took money from me also and from my client as well.

Bills...

After raising multiple complaints oyo is not responding.

So I have booked a hotel from 19th to 30th.

On 19th august I havent been able to checkin on 12 pm.
Some guy called me up saying he is from oyo which I have booked and gave me my name and the unique reference number with which I have booked and after given his authenticity he asked me to pay the remaining amount of 6975. I asked to defer but he said...

I had booked The Span executive hotel, pune for 4 days (19th-22nd aug, 2022) and made advanced payment . when i checked in i found hotel to be unhygienic and not fit for faamily so i immediately moved out lodging written and verbal complaint with oyo customer care for which resolution was promised . after much discussen refund was agreed upon which was suppose to reach me with in 7-14 days however it has noot happened so far and now customer...

Ticket ID: [protected] | Ticket Type: SIG Escalations | Resource ID: ZW426637 | Resource: Booking

Complain Raised on June 17th 2022 with below details, received mail that refund initiated on June 17th 2022, but did not receive any till today 15th Sept 2022

Complain Details:

I had to travel to Mumbai late night on 14th June for an emergency and with only hope that OYO would help me get a stay I tried...

I booked a room in Kolkata for one day stay online through call support on 13th September.
But at hotel reception they denied my check-in stating that they no more recieve bookings through oyo.
I called the customer support at oyo but received no help yet.

The need help tab from the app shows to call customer support and the customer support suggest to use need help from app to avoid long waiting period on call....

Hi Team,
I have recently made a booking (T4Y09883) from the app and paid via phonepe (UPI) but the OYO app is not showing any booking not message came from OYO regarding the booking.

I tried reaching the customer care but no proper response. I also dropped mail but no response.I want to cancel my booking but I am not able to do that.
I want my refund back.

Kindly help me with this issue.
br...