Panasonic India Complaints & Reviews

ILESH V JOSHI
B.LL, 2, Yogi Pushap Flat
Lad Society Road
Nehrupark, Vastrapur,
Ahmedabad-380015
To,
The Service Manager,
SUB: Job No.[protected] Dated:10/06/2021 Request NO.[protected]

Dear Sir,
I Thankfully acknowledge the receipt of your massage via E-mail on dt.23/07/2021 In this connection, I would like to state that in response to your advertisement in dail newspaper Divya Bhaskar & Sandesh on dt.23/01/2018, I had purchased your company’s Panasonic TV Model NO.TH49ES480DX in exchange offer with a discount of Rs.30, 000/- and paid Rs.43, 000/- & bought the TV.
After the warranty period expired I have renewed the warranty period too further 3 years & paid Rs.18, 300-vide Bill No, 87 dt.19/01/2019 & got extra warranty for 3 years & it is continued till today.
Though my TV was stoped working and I had sent the TV for repairing to M/s.Devansh Sales & Service But the TV was not repaired as the part is not available and they returned my TV. Meanwhile, I received your reply that replacement will be done after payment of Rs.26540/-
Why I should l pay ? If parts are not available that is your problem. I will not pay any amount for this .Please replace me a new TV against this old one which is not repairable, within a week’s time otherwise I will initiate legal action and will approach consumer court .
Please do the needful at an early date.
Thanking you, ilesh v joshi
Mobile No.[protected] & [protected]

I’m just an aggrieved, frustrated and a lost customer of Panasonic india. Owner of a non working Sanyo Panasonic TV for the last 2.5 months. The TV was purchased on 6th of April 2021.

Service team in Bangalore has no idea as they saying the company is not shipping any spare parts or replacements now. Customer has been left in limbo because of their internal inefficient process.

Dear Sir/ Mam,

Reference to the said subject and the pictures attached with this letter are easily explaining the situation me and my family is facing for the last 4months, complete summer time we have
passed without the freezer part of our refrigerator. You can see that the freezer door has been closed with the help of tape.

By looking at the pictures, can anyone say that we are using a refrigerator of a multinational called “ Panasonic “. Is this the service provided by a MNC, that the customer is complaining for the last 4months regarding the door of the freezer, that the door is not closing and the service vendor and even the seniors( Mr. Abhay)sitting at Chandigarh office are giving excuses every time by saying that the new door has been dispatched today.. this we are listening for the last 4 weeks. We have the extended warranty, and the followup of the complaints are attached for your perusal.

It is a request to replace our refrigerator because now we have got so much frustrated that we are thinking to go to consumer court to get justice, which is our right .. because if after spending almost a lakh rupee for such a brand, we are not getting the services, then we should look for some better way to get the issue solved.

Regards.

Sajiv kumar Budhiraja/ Vandana Budhiraja

[protected]/ [protected].

D-73/5, GURU AMAR DASS AVENUE,

BEHIND VEEJAY PETROL PUMP,

NEXT TO BABA DARSHAN SINGH DERA,

AJNALA ROAD, AMRITSAR, 143008

Dear Sir,
1. With reference to the above, I have to state that I have purchased “49” LED TV of your brand from Arihant Electronic, Vastrapur, Ahmedabad on dated 26/01/2018 vide Bill No.4445 & Model No.TH49ES48ODS Sirial No.17PSD[protected] .
2. I have also extended the warranty period for 3 years by paying Rs.18, 300/- in this connection thr’ your service center Devansh sales & Service on 19/01/2019,
3. As on 09/06/2021 there was a fault occurred in my TV and linings weve
Displayed complained under Job No. R[protected] on 10/06/2021 afternoon your engineer visited my place and told that panel is damage and it has to be replaced and there after on 25/06/2021 thru received the panel and took my TV to their service center . Since then no panel has been replaced and as they have told as that the company has not sent any panel so far. You mu not the 35 days was been passed the company is not able to provide or replaced the panel in my TV and I cannot use my TV and it is lying as it is.
If you are not able to repair my TV please replace another new TV.
4. I Solicit your reply within 7 days problem the date of this later. Otherwise I will initiate legal proceedings at against your company, service station and the dealer your early action will be appreciated.

Thanking you, ILESH V JOSHI
([protected] & [protected])

I have purchased spilt AC in month of march from raipur electronices . I have registered complaints many times but no one talk me and complanits number is {R[protected]} on panasonic service station ludhiana and i am talking to service centre and sevice centre employee miss behave a lot of times and complaint will be resolved. please instant action on company

I bought a tv in Jan 2020, it had some issue after 6 months even after complaining, no response then two days back they took tv in service center. Even After paying charges tv is not opening.. Worst service centre and picking calls .

Hello All,
I am sending this email toping that higher management will look into this issue.

Issue: water dropping from indoor unit.

Description: i purchased a new sanyo ac on dated 7th june 2021within a month it started issues with dropping water from the indoor unit o raised a complaint to panasonic with complaint number R[protected] the technician visited with a fix with feviquik liquid solution. I asked him why this os used he did not gave me any satisfactory answer hence sopke with ALLAHABAD ASM MR. Salman he stated that "there is a hole in all the units in this model hence the ONLY SOLUTION FOR THIS IS TO USE FEVIQUIK."
I don't buy this if there is an issue with design in this model then need to be replaced or the damaged part needs to be replaced.

As this brand new ac was purchased by me trusting that the brand will provide me with best service, but mow i fell cheated by the panasonic.

Hoping to get a resolution to replace the indoor unit, instead o[censored]sing feviquik.

Thanks and Regards
Anurag Arya

It's surprising, considering the brand name, the Panasonic customer service is terrible. I had registered a complaint regarding an issue in the inlet water pump in my Panasonic washing machine. I had registered a complaint on 20/06/2021.The service engineer showed up the other day, He said the inlet water pump as well as the water level sensor had blown up. So he took the 350 rupees visiting charges and promised to return back once the necessary part comes.
It's been more than a month, no one showed up, I called the customer care and requested them to fix my washing machine. The only answer was, the service engineer will come.
It's been very tough for us to manage our laundry without the washing machine.

It has caused a great deal of pain to us. Also the service engineer was unqualified and broke the part which holds the water pump while opening.

I called 9 to 10 times in a year for just drum striking problem in my washing machine but your service agent said that was balancing problem but every time he set washing machine in a proper way but problem continuously arise . I am totally upset with this washing machine . Replace or give back my money or do something else immediately.

I have purchased 5 Quantities of Split Air Conditioners from your Dealer in South City Aircon. I have already sent emails to your team at Panasonic.
There was no response whatsoever of the Mail I sent to the panasonic team. Some Praveen Rathi([protected]) called me and told me alot of nonsense words and was disrespectful,
This guy was telling me that He won't Replace/Fix the Split Air Conditioners, He was telling me to do whatever I can and He won't even listen to my problem & Said alot of Abuses towards Me & My Family,
I'll be going to the consumer court and I'll be forced to take any legal action towards your company because of the rude behaviour and very Poor Service provided to me.

I lost all my bill pls provide duplicate bill

Sir
We are using many appliances of panasonic brand as loyal customer .One of our 4yers old 550 liters inverted tech.developed sang .Service could not provide spares .And declared as scrap finally no solution to it .We r waiting to resolve the issue which is more then a month now arun
.

Dear sir,
We have compalaint regarding our Panasonic refrigerator, As per talk with Mumbai suburb head Ms. Suchitra Pawar and Mr. Alok Mishra.
We had requested to provide us with additional one year warranty for our refrigerator or replace our refrigerator because we have facing the same issue since one year and also R[protected] Dt.03.07.2021, however the same problems with my fridge was on 23.06.2020 complaint no R[protected] and also R[protected] Dt.13.07.2020 . Our refrigerator has been not working since one week .
We have been facing same issues over the past few months, cooling problems and other issues too .I am providing you with our Purchase invoice below for your reference. Please take prompt action in this regard .

I feel cheated, as I got defective product. Please watch my video
attached . The noise of AC is like some tractor running in my room, I
am even not able to sleep with that sound. and some leakage is also
happening from the downside
Very first day at the time of installation I told the person why
its making noise, he told me that please because its new, please wait
for few days sound will reduce, but its sound increasing day by day.
from past few days I am trying to contact service engineer but daily
he is saying will come tomorrow. Finally I raised complaint to
Panasonic helpline, they sent service engineer and he told it will be
repaired some part is missing inside your AC they will repair. So you
can understand how it feels i[censored] purchase an AC for around 40k and
company open your new AC in front of you to repair it not replacing
it.
So please replace the defective AC or take that crap away because
its a torture I can even sleep. Please replace this defective product
or else I will escalate it to higher level. Its not good as a company
like Panasonic to cheat with your customers.

Regards,
Naveen/ Sara

.

We bought an AC on 3 july 2020 . During installation they promise is 3 free AC service .Due to pendamic they did not come for even one service . When contacted them their response was that they won't do all 3 services.They will just come for one service. Its already been 10 days they had not came for that also. Its peek summer season in india, we are facing huge inconvenience due to it.We want all 3 Ac services provide by your company .Please
Take necessary steps and resolve our problem.

My washing machine is not working I call them but he not reply anything last 7 days I facing this problem

Panasonic Led Tv Chal Te Chal Te Band Hogya Apne App

Two people from panasonic came to my house to install an AC. 3 months before my father was covid positive but he became covid negative 2 months before.My father is on oxygen now(covid negative).The two people from panasonic refused to fit AC in my house giving excuses that this is not our area and they went away.Their senior told us that you are covid positive and we will not work at your home.We told them that the two people didnt even asked my father that is he covid positive and negative. Now after talking to many people from panasonic they refused to insatll AC in My house.

Today i got sms from bank (Your a/c has a debit by transfer of rs.117/-on 14.06. 2021)
Last year also you have deducted this amount

Actually i purchased an TV IN 2019 and the EMI has remitted properly .There is no service needed from Bajaj any more.
Please refund the amount

Please do the needy as early as possible
How could you debit my 117 rs from my bank account without my permission.. I already settled my previous loans very gentle, still no loans are running then how can u debit my money.. Its not fare.. Please refund my amount.. Thank u

*Otherwise I will take a strong action*

I bought an inverter Panasonic AC .The AC showed error code E8 when I contacted the service centre they checked the outdoor compressor and it was found that a lizard has got inside the PCB board...Now they said we have to purchase the board again amounting to Rs 9000 including service charges.
When I inquired that what is the probability that in future again a lizard might not enter the PCB board then they said this time we will block the PCB board opening with thermocoal...
I asked them why you people didn't do it at the time of installation...because it is not our mistake...
We paid installation charges of Rs. 1400 and inspire of it they made loopholes and now we are facing harassment