Panasonic India Complaints & Reviews

We have called for a AC service since there was a leakage though it. A guy name Haider Shaikh Came & did a servicing, After just a couple of hours from the servicing water again started leaking through the AC.

We are now following up with him again & again since 5 days, he is just postponing it by giving some reasons & also not polite at the same time.

Kindly take action against this guy & provide support to us, otherwise will be launching a complaint against Panasonic & will also viral on social media about how bad is your service.

My Name is Supreet and I bought a Panasonic AC which was to be installed in Belgaum, Karnataka.

The person who came to install the AC, installed it partially, without filling the Hole made for the pipes and also did not do a proper arrangement for the water drain pipe.

The boy who came to install the AC asks me without any fear to call up Panasonic and take any action as necessary.

The mobile number of the company/service center responsible to install the AC is +[protected].

I have recorded calls of the Panasonic service center where the person only promises to send someone every day but no one ever turns up.

This is happening from the past 6 days now.

The cooling system is not performing well, just beyond imagination how a reputed company like yours can dissatisfying the customers.

Having purchased AC of your reputed company was a dream come true but within two years it's cooling capacity has stopped to work.The product is within warranty period but your service is not good.

I bought two Panasonic air conditioners from QRS Retail Ltd. Kozhikode on the 6th of last month and at the time of purchase it was said from the showroom that the fitting charge was Rs1000 The service center fitter who came home after delivery said it would cost Rs 1500, I bought the stand for the fitting, we are not ready to overcharge, the company should intervene and solve our problem

A service person from the service centre had come to change the cartridge on our request but did the complete service of the water purifier. He damaged the power on/off wiring/chip in the process and assured us that he will fix it in next visit. A year passed and since then we had calling this person and panasonic customer care for arranging a person to visit and change the cartridge and fix the power on/off issue.

Shockingly pathetic assurances made by panasonic customer care person. Since today, both these issues are not fixed. We have literally lost our patience chasing for such unsatisfactory service delivered by you and your service centres.

My registered number: [protected]

Sir
My name is Anuradha chauhan and i live in kalkaji New Delhi my numbers are [protected] and [protected] through whivh me and my husband filedcomplaints.last month after doing a lot of follow ups with panasonic and sakshi services (lot of follow up becoz number of times instead of doing the real visits they used to take satisfaction code from us in prior and close the complain) But the we understood their they unprofessional behaviour and did a fresh complain at panasonic in result of which sakshi services sent a person to repair our washing machine in which the dryer part was not functioning properly.Mr Hussain (the person sent by sakshi services) told us that the capacitor in the washing machine has to be replaced, We are not technical people therefore we agreed with him and asked him to the needful.After doing the repair, the machine's dryer started working but with a lil noice for which Mr hussain said sir this is not a big issue and you can call me personally i[censored] ever face issue with this with in three months of the service also he took away the capacitor which he took off from our machine without our permission. .Yesterday while washing cloths suddenly the dryer portion stopped working and we dialed Mr hussain number ([protected]) for the issue he assured that he will come on 15.3.2021.but since his number was going switched off so we directly dialed sakshi services number..they sent a person after approx 2 -3 hours. just now that person checked the machine and told us that the capacitor in the machine is of 9 power instead of 5 power and due to the excess power capacitor the motor has burnt which needs to be replaced and it will cost us around 1586 +visiting charges.
First of all was it our responsibility to check of which power capacitor shall be installed in our machine or it is companies or service centre technical person's responsibility.becoz of his lackness of knowledge or ill intention of making money further..our motor has stopped functioning and has burnt.now who shall bear the cost of it ???????
second thing where is our old capacitor .is this panasonic policy that they take away the parts they take out from the customer machine?
we are completely harrassed by sakshi services also Panasonic does not seems interested in solving the issue faced by its customer.
why i have to suffer any money loss Becoz of the poor SERVICE OF PANASONIC AND COMPANIE'S UNPROFESSIONAL SERVICE CENTRES

Instead of repairing machines faulty installation was done in it becoz of which motor got heated up and burnt.I am being harassed by the company as no body cares regarding the Mis installation done at the starting, as a result this time our motor got burn.Am I going to keep paying money in the name of repair every now and then.My concern is genuine, Hope to receive a solution .

Dear Team I have purchased Rs.35000/-LED TV panasonic and 15/10/2017, model no.40DS500D, searil no.I60EM12309, complant no.R[protected] and very bad experience in Panasonic LED TV 35000/-cost hardly working 3Years after 3 years Display faulty Panasonic engeneer saying approx cost Rs.11000/- Very Very bad product quality
My 35000/- waste i am pursuing panasonic LED TV
I want free service
Contact No.[protected], [protected]

I purchased Panasonic 336 Lit fridge on 09th July 2018 with 2 years comprehensive warranty... The fridge has manufacturing defect and the service team can’t able to diagnose, rectify and accept. From May 2020 I am keep on following with Panasonic service center and Panasonic service HO... But till 10 months and as of now the issue in my fridge has not been sorted out... But this time warranty got expired... As of now I paid Rs.4300/- for spares replacement... Now after a huge vain and struggle I got approval for replacement... Now they have given replacement value of the fridge Rs.18700/-. (1st complaint booked before warranty expires but the depreciation calculated as on today ie 32 months). My original fridge cost is Rs.34000/-. Moreover they won’t give this amount of Rs.18700/- as a money back or credit note... They can only replace with the another Panasonic Fridge which they are calculating in MRP. Now I have to pay Rs.24300/- to replace my fridge... Total cost sums to Rs.43000/-... This is not fair and this is intellegent cheat by Panasonic... The same model fridge is cost about Rs.35990/- in the market...

Hence my recommed is DON’T go for Panasonic PRODUCTS... WORST service and service support in local Panasonic service center and from Panasonic service HO as well... They are very much keen on sales only NOT in service. This guys are well trained to cheat and fool the customer, biggest mistake for buying this product from Panasonic, I don’t recommend going for this product . It would be a waste of your money, worst ever experience with customer service.

Sir
I wish to bring the golliwing to your kind notice and favourable action.
Today (24 Feb 2021) I purchased the above said item from HQ Trg Commd, I A F. Bengalure CSD Bill No 058145 dtd 24 Feb 21.

The said item Sl No 31C0292825
Dt of Mfg 24 Oct 2020-1(which is mentioned on Carton Box)

On physical verification of the Product the Sl No -28C0702776 dtd 28 Jan 2018-3

In my view from the above it appears the product is not a brand new /Repaired /serviced.

The product also appears has if it has been used.

Kindly take suitable action to replace the product .
Waiting for your favourable reply and necessary directions in this regard.

With Regards
MB Narasimharaju

Service centre Can't give my mobile which I was given for repair before 1 year ago but still I didn't received back .

Sir/Madam
I have complained about my 32 inch TV. My TV speaker have not working for few days I completed through "e care Wiz" apps but said they would not come to my house to see the TV & told to carry the TV to the service center.
TV Model No-TH-32ES500D
Serial No-17QEV26332
Purchased date-23/09/2018

Pranab Mallik
[protected]

I have purchased Panasonic Refrigerator (Model Number : NR BS 60 MH X 1) on 11.12.2020 from Nandilath G Mart, B Pass road, Vatakara, 573104. (Phone:[protected].

The Refrigerator stopped working on 25.12.2020.

The Panasonic Technician checked the product and informed me that
the Refrigerator is having inbuilt complaint.

The company or the shop where I purchase the product is not ready to replace the defective product.

Service lodged three times and local service center not coming and closing the service call by saying customer has no invoice.
Fed up with false closing
Worst is.. Panasonic itself closing the service call without reconfirming from customer means me.
If after sales service is so worst then I would like to return my AC back to them and want the compensation of harassment done by Panasonic and its service vendor.

Hi,

I bought a panasonic tv of model th43-6500. It got a panel problem in service period. After checking, the technician told that we will be replaced by new television and suggested 2 models, as the above mentioned model is not available..
For replacing new model they asked me to pay rs 2500. We also paid the amount by 5th nov 2020. But still we didn't get the replaced television. Today on enquiring, the dealer says you will be replaced by the old model. I doubt the dealer wish to sell the new model that we choose to buy, and give us a old model.
Kindly enquire about this and get me my replacement back. I have attached the serial number of the old television along with the reciept given by the dealer.
For contact
Email: arundevdan.[protected]@gmail.com
Phone: jayanthi: +[protected]

Having purchased brand new ACs earlier this year in 2020, we have been experiencing issues with the two ACs of 1.5 Ton each.

Especially in the case of one AC, we have been experiencing foul smell when it is functioning. The complaint has been lodged technician has visited and seen but smell from the AC - the problem - still remains.

we have doubts about the investigation of the problem and the team's confidence too, here locally in the city, in resolving the problem.

This was earlier investigated too but there was no solution.

Panasonic needs seriously think about its quality of service being extended in various places in the country.

Just imagine the plight of brand new ACs earlier this year.

One ovan was purchased from M/s Cherupushpam agency at thodupuzha, Kerala, in the year 2010. The warranty of the product expired. I contacted above firm and obtained mob number of one Mr. Renjith who has been authorised by panasonic to attend such complaints of customer at thodupuzha. I contacted him and requested to attend the complaint. He agreed to attend the complaint but never bothered to attend the complaint . We waited to for him for two weeks but didn't respond.
Pl look into the matter . If possible one more staff may be engaged for such work to help the customers. However, we decided that in future we will not purchase any products from your company and will persuade other personnel also for not purchasing your products.

I have a worst experience with Panasonic TV product. I bought a TV for Indian Rupees 47000/- for few years ago. I have faced picture tube issue many times. The issue was resolved by Panasonic Service Center in Madipakkam, Chennai thrice with repair cost around Indian Rupees 8000. Again i am facing picture tube problem in the product. The service centre called me and told that panel has to be changed, since the model is old one. The cost of panel will be Indian Rupees 30000 (Thirty thousand rupees)..

Though the product bought it for Indian Rupees 47000 (Forty Seven thousand rupees), the quality of the product is very worst.

Also, the Viveks showroom Manager, Nanganallur, Chennai sold me that, this product was newly launched that time.

Reminder-3
Dear Sir/Madam,
It has been approx. 2 months and my TV is yet not returned back to me. In this pandemic when almost all the compnies are extended full support to their customers, your company has proved worst to me.

Reminder-2

Dear Sir / Madam,
It is very unfortunate that within a week period the same problem for which I had paid 3400/= has reoccurred. The TV has been again sent back to the Panasonic authorized service center, NIT 5, Faridabad. I have been told that SM from Panasonic will visit tomorrow and in his presence it will be checked.

Though I have not much hope because even the escalating authorities seems to be least bothered about the customer pains. But I am not going to give up. Will take up the matter upto Japanese management if I do not get the satisfactory resolution to let them know about their product and service quality.

Best regards,
Harender Singh Keena

Dear Sir / Madam,

I would like to bring it to your kind notice that until sometime ago I was the proud owner of 42” Panasonic TV. I bought my TV from CROMA.
I was happily enjoying my TV for last several years however recently it developed some fault and for that I called on your customer care and booked the complaint. Complaint reference numbers are as follows :-

# R[protected]
# R[protected]

Your customer care executive gave me the mobile number of the owner of one authorised service centre in NIT Faridabad. Mr Sumit[protected].

I was asked by Mr Sumit of your authorised service centre to bring the TV to their workshop which I did. After testing at the workshop by the technician for 2 days, i was told that it’s mother board is required to be changed to which I gave my consent. Then the process of ordering the mother board, replacement of the same and then subsequent testing took another 6-7 days in total. And finally I got my TV back in the late evening by paying approximately 3400/=.
When I started the TV at my home I saw one vertical line on the screen. I took the photo of the same and sent to the technician on the same day in the late evening. To which technician has raised the hands saying that it is a panel problem and I have to raise another complainant and then it will be treated a fresh complaint and it requires panel change. For that I have to pay another 4-5K. He said when we returned the TV to you it was working fine whereas the fact is that service centre was about to be closed and I just got the tv in a hurry. I have not thought in my farthest dream that a reputed company like Panasonic will also behave like a LALA Company. The service staff has passed on the blame of their incompetence to the customer !!! Why would I screw my TV ??? Can you believe this ??? I am so shocked to this allegation.

I had bought 3 Panasonic Air Conditioners based on my previous experience. But it is very unfortunate that a loyal customer like me is now being harassed by the poor service.

I seek your personal intervention in it and request you to please get my problem resolved. In this hard times of corona, when salaries got cut; it is not expected that Panasonic will use such means for minting money.

Best regards
Harender Singh Keena
[protected]

I, Abhijit Das had complained regarding my broken case of microwave oven turntable glass to Panasonic customer care and was told that it be taken care of as my product is under warranty period.
The local service center guy then called and asked for product ID so that they can order the glass and informed me that I will be charged for that. I agreed and asked to replace and repair my product as early as possible.

It has now been more than three weeks and still my issue is not resolved. I called Panasonic service center again and again but the situation is still the same. I called the local service center guys but they don't even bother to pick my call.
My complaint number is: R[protected]

Kindly help resolving my issue.