Panasonic India Complaints & Reviews

I am having an issue of excess frost and ice formation in fridge and freezer compartments. The complaint regarding this was made in the month of July with complaint reference no.R[protected]. The service engineer/technicians visited my house twice but the problem was not resolved. The same was also accepted by the technicians who visited and was conveyed to service advisor Ms.Saumya, who assured that the competent person will visit soon to look into this problem. Moreover, my wife had whatsapp communication with her time and again regarding non-visit of any person to solve the problem( screenshot attached herewith) But I am sorry to say that till date NO action has been taken towards my complaint and even now service advisor is not responding to our call and messages and my complaint remains unresolved even after 2 months.

1 Year 26 days old side by side refrigerator is not working as gas leaked due to faulty design. They used iron pipe for condensation pipe dipped in water for cooling which get rust after 1 year and gas leaked.
Next they don't have compatible mechanical support for gas charging in side by side refrigerator due to which compressor and side overheat and not proper cooling and high electricity consumption

1 year 26 days old side by side refrigerator is not working as gas leaked due to faulty design. They used iron pipe for condensation pipe dipped in water for cooling which get rust after 1 year and gas leaked.
Next they don't have compatible mechanical support for gas charging in side by side refrigerator due to which compressor and side overheat and not proper cooling and high electricity consumption.

1. It’s a serious matter of PURCHASE PANASONIC PRODUCTs, for which we are facing the problem since the first date of purchase like financial loss of Rs. 52000/-
2. Gas is leaking in each year, i.e, THRICE in a Season (in guarantee period) in spite of BLUE COATING IN PANASONIC A/c Which puts a question mark on quality of Panasonic Product?
3. This is a pending case since a very long time, not re –solved at your end till date, only WASTAGE OF TIME & ENERGY BY CO.

Following are given below evidence of DISCREPANCIES, CARELESSNESS, IRRESPONSIBLE, NEGLIGENCE IN THE SERVICES and QUESTION MARK ON QUALITY OF PANASONIC Co, a Reputed Brand.?

1. INSTEAD OF REPAIR AT SITE, AERAMAC SERVICE CENTRE TAKEN THE A/C SET AT THEIR CENTRE on 29/07/21?
2. DAMAGED THE CONDENSER PART OF A/C DURING REPAIR AT SERVICE CENTRE ?
3. PART DAMAGED DUE TO PUT HIGH PRESSURE OF NITROGEN GAS IN A/C SET?
4. CONDENSER PART IS OK AT OUR HOME, NO PREVIOUS HISTORY OF ANY DAMAGE IN CONDENSER?
5. A/C SET LYING AT AERAMAC SERVICE CENTRE FOR 9 DAYS WITHOUT ANY REASON?
6. DAMAGED, UN-REPAIRED A/C SET DELIVERED AT SITE WITHOUT ANY INTIMATION / INFORMATION ON 06/08/21 ?
7. PERSON OF SERVICE CENTRE LEFT A/C WITHOUT ANY FITTINGS OF WIRES, ACCESSORIES, NUT BOLT NOT FITTED AT THEIR POINTS, IT SHOWS CARELESSNESS OF PANASONIC?
8. QUESTION MARK ON THE PRESENCE OF COMPRESSOR AND OTHER PARTS IN DELIVERED DEFECTIVE A/C SET, NOT CHECKED AT SITE ?
9.A/C SETS ARE COMPLETELY DAMAGED BY PANASONIC CO., DURING A VERY SHORT PERIOD OF 5 YEARS, QUESTION
MARK ON QUALITY OF PANASONIC PRODUCTS?
10. NOT REPAIRED, REFUSED TO REPAIR THE SET, DUE TO GAS LEAKAGE WITHIN THE WARRANTY PERIOD OF 3 MONTHS?
11. QUESTION MARK ON QUALITY AND SERVICE OF PANASONIC ?
12. FINANCIAL LOSS OF RS. 52, 000/- BY PANASONIC CO. ?
13. IRRESPONSIBILITY AND NEGLIGENCY BY SENIOR STAFF OF PANASONIC CO., i.e, Mr. Prateek Arora, and Mr. Jasmit Singh?
14. IRRESPONSIBILITY AND NEGLIGENCE, CARELESSNESS BY OWNER OF AERAMAC SERVICE CENTRE, i.e, Mr. Naveen Sharma?

P.S. : We including our kids have suffered mental agony, harassment and financial loss due to Irresponsible and Negligence in the service of PANASONIC CO. which could be compensated with vindication of our right, i.e POOR QUALITY AND POOR SERVICE OF PANASONIC Co.

In the view of above all the evidence, REPAIR THE FAULT SATISFACTORY AT COMPANY OWN COST (at FOC) due to irresponsible, negligence in the service of PANASONIC CO.
We are facing regular problems in both Panasonic ACs since the date of purchase till date (available all the evidence) . It’s only a waste of time and energy by Panasonic Co.

IT’S PUT A QUESTION MARK ON QUALITY OF PANASONIC, a reputed Brand ?

TWO OPTIONS ARE LEFT:-

EITHER REFUND OUR PAID AMOUNT OF PURCHASE WITH COMPENSATION AMOUNT for both Manufacturing Defective A/c Sets of PANASONIC,

OR

REPAIR FAULT WITH REPLACEMENT OF THE DEFECTIVE PART FOR NO COOLING ( in Warranty period, i.e, 3 months ) at FOC basis immediate.

Washing Machine still not working after making additional payments to technician. They are additional money within 2 weeks of repair and payment

I purchase panosonic refrigerator before 3 month, but freeze is not working, all vegitable is became ice, so pls co-operate me and change my refrigerator,
[protected] is my no

Since new, the expensive 584 ltr fridge troubles me. Numerous complaints, chip & fan change has not helped. Does not look like a frost free fridge at all. Service repairs take anywhere from 7-35 days with no solution in sight. You get only artificial intelligence AI replies at lower staff levels. Now I aam ready to sell it of if it works okay for a month.

I bought refrigerator on 24th April 2021. Defrost not working from the day 1.
4 engineers came and try to fix the issue, it is not happening. Job Ids raised for the same is R[protected]
R[protected]
R[protected]. Please look into the issue and do the needful.

Power board has become faulty according to your technitian. Cant you replace with another piece available with you and fix it at nominal cost .? or exchange with a new one with fair discount sir. I being a senior citizen want to save maximum for tv

Following are given below evidence of DISCREPANCIES, CARELESSNESS, IRRESPONSIBLE, NEGLIGENCE IN THE SERVICES and QUESTION MARK ON QUALITY OF PANASONIC Co, a Reputed Brand.?

1. INSTEAD OF REPAIR AT SITE, AERAMAC SERVICE CENTRE TAKEN THE A/C SET AT THEIR CENTRE on 29/07/21?
2. DAMAGED THE CONDENSER PART OF A/C DURING REPAIR AT SERVICE CENTRE ?
3. PART DAMAGED DUE TO PUT HIGH PRESSURE OF NITROGEN GAS IN A/C SET?br...

I have bough panasonic side by side refrigarator in reliance digital surat. My order deleverd 14 august. Water dropping problem start on 15 august and door gascket damage.i have complain requested in rel digital on 15 august but my problem not solve till now.
Bed service experiance in reliance digital surat & brand.
No any tech visit at site.
Shailesh patel [protected]

Music system not working plz come and solve my problem Ph No. [protected]

I had bought a Panasonic oven, model NN-CT64HB around 3 months back.
It has been used very rarely and last week during pre-heating of 180 degree the glass turn table cracked into two. While informing the service team they claimed it cannot be covered under warranty and have to pay 980Rs. for the accessory. They also refused to check if there is any defect with the Microwave oven. I think either they had given a duplicate glass plate or it’s defective. I would like to hear from Panasonic regarding this issue.

Following are given below evidence of DISCREPANCIES, CARELESSNESS, IRRESPONSIBLE, NEGLIGENCE IN THE SERVICES and QUESTION MARK ON QUALITY OF PANASONIC Co, a Reputed Brand.?

1. INSTEAD OF REPAIR AT SITE, AERAMAC SERVICE CENTRE TAKEN THE A/C SET AT THEIR CENTRE on 29/07/21?
2. DAMAGED THE CONDENSER PART OF A/C DURING REPAIR AT SERVICE CENTRE ?
3. PART DAMAGED DUE TO PUT HIGH PRESSURE OF NITROGEN GAS IN A/C SET?
4. CONDENSER PART IS OK AT OUR HOME, NO PREVIOUS HISTORY OF ANY DAMAGE IN CONDENSER?
5. A/C SET LYING AT AERAMAC SERVICE CENTRE FOR 9 DAYS WITHOUT ANY REASON?
6. DAMAGED, UN-REPAIRED A/C SET DELIVERED AT SITE WITHOUT ANY INTIMATION / INFORMATION ON 06/08/21 ?
7. PERSON OF SERVICE CENTRE LEFT A/C WITHOUT ANY FITTINGS OF WIRES, ACCESSORIES, NUT BOLT NOT FITTED AT THEIR POINTS, IT SHOWS CARELESSNESS OF PANASONIC?
8. QUESTION MARK ON THE PRESENCE OF COMPRESSOR AND OTHER PARTS IN DELIVERED DEFECTIVE A/C SET, NOT CHECKED AT SITE ?
9.A/C SETS ARE COMPLETELY DAMAGED BY PANASONIC CO., DURING A VERY SHORT PERIOD OF 5 YEARS, QUESTION
MARK ON QUALITY OF PANASONIC PRODUCTS?
10. NOT REPAIRED, REFUSED TO REPAIR THE SET, DUE TO GAS LEAKAGE WITHIN THE WARRANTY PERIOD OF 3 MONTHS?
11. QUESTION MARK ON QUALITY AND SERVICE OF PANASONIC ?
12. FINANCIAL LOSS OF RS. 52, 000/- BY PANASONIC CO. ?
13. IRRESPONSIBILITY AND NEGLIGENCY BY SENIOR STAFF OF PANASONIC CO., i.e, Mr. Prateek Arora, and Mr. Jasmit Singh?
14. IRRESPONSIBILITY AND NEGLIGENCE, CARELESSNESS BY OWNER OF AERAMAC SERVICE CENTRE, i.e, Mr. Naveen Sharma?

All the evidences (in safe custody) as per given above will be legally filed in the Consumer Court, Press and Media against the IRRESPONSIBLE, NEGLIGENCE, CARELESSNESS IN THE SERVICEs OF PANASONIC CO., a Reputed Brand and AERAMAC SERVICE CENTRE, VIKAS PURI NEW DELHI- 110018?

P.S. : We have suffered mental agony, harassment and financial loss due to Irresponsible and Negligence in the service of PANASONIC CO. which could be compensated with vindication of our right, i.e POOR QUALITY AND POOR SERVICE OF PANASONIC Co.

RAJESH ARORA
[protected]

Dear sir i bought my ac from offline mode but ac was not working proper and my request number is R[protected]AND MY REGISTER number is [protected]

Following are given below evidence of DISCREPANCIES, CARELESSNESS, IRRESPONSIBLE, NEGLIGENCE IN THE SERVICES and QUESTION MARK ON QUALITY OF PANASONIC Co, a Reputed Brand.?

1. INSTEAD OF REPAIR AT SITE, AERAMAC SERVICE CENTRE TAKEN THE A/C SET AT THEIR CENTRE on 29/07/21?
2. DAMAGED THE CONDENSER PART OF A/C DURING REPAIR AT SERVICE CENTRE ?
3. PART DAMAGED DUE TO PUT HIGH PRESSURE OF NITROGEN GAS IN A/C SET?
4. CONDENSER PART IS OK AT OUR HOME, NO PREVIOUS HISTORY OF ANY DAMAGE IN CONDENSER?
5. A/C SET LYING AT AERAMAC SERVICE CENTRE FOR 9 DAYS WITHOUT ANY REASON?
6. DAMAGED, UN-REPAIRED A/C SET DELIVERED AT SITE WITHOUT ANY INTIMATION / INFORMATION ON 06/08/21 ?
7. PERSON OF SERVICE CENTRE LEFT A/C WITHOUT ANY FITTINGS OF WIRES, ACCESSORIES, NUT BOLT NOT FITTED AT THEIR POINTS, IT SHOWS CARELESSNESS OF PANASONIC?
8. QUESTION MARK ON THE PRESENCE OF COMPRESSOR AND OTHER PARTS IN DELIVERED DEFECTIVE A/C SET, NOT CHECKED AT SITE ?
9.A/C SETS ARE COMPLETELY DAMAGED BY PANASONIC CO., DURING A VERY SHORT PERIOD OF 5 YEARS, QUESTION
MARK ON QUALITY OF PANASONIC PRODUCTS?
10. NOT REPAIRED, REFUSED TO REPAIR THE SET, DUE TO GAS LEAKAGE WITHIN THE WARRANTY PERIOD OF 3 MONTHS?
11. QUESTION MARK ON QUALITY AND SERVICE OF PANASONIC ?
12. FINANCIAL LOSS OF RS. 52, 000/- BY PANASONIC CO. ?
13. IRRESPONSIBILITY AND NEGLIGENCY BY SENIOR STAFF OF PANASONIC CO., i.e, Mr. Prateek Arora, and Mr. Jasmit Singh?
14. IRRESPONSIBILITY AND NEGLIGENCE, CARELESSNESS BY OWNER OF AERAMAC SERVICE CENTRE, i.e, Mr. Naveen Sharma?

All the evidences (in safe custody) as per given above will be legally filed in the Consumer Court, Press and Media against the IRRESPONSIBLE, NEGLIGENCE, CARELESSNESS IN THE SERVICEs OF PANASONIC CO., a Reputed Brand and AERAMAC SERVICE CENTRE, VIKAS PURI NEW DELHI- 110018?

P.S. : We have suffered mental agony, harassment and financial loss due to Irresponsible and Negligence in the service of PANASONIC CO. which could be compensated with vindication of our right, i.e POOR QUALITY AND POOR SERVICE OF PANASONIC Co.

KINDLY TAKE IMMEDIATE STRICT ACTION AGAINST PANASONIC CO. FOR CHEATING WITH CUSTOMERS.

I have a Panasonic split AC which requires service.

I have been constantly raising a request on their web site for a service call and every time they keep cancelling my request.

They dont reach out or provide a reason to cancel my service request.

This is becoming very annoying and makes me wonder if made a mistake of buying Panasonic ACs.

This is to inform you about some discrepancies have been found in services of PANASONIC CO.:

1. It’s a serious matter of PURCHASE PANASONIC PRODUCTs, for which we are facing the problem since the first date of purchase like financial loss of Rs. 52000/-
2. Gas is leaking in each year, i.e, THRICE in a Season (in guarantee period) in spite of BLUE COATING IN PANASONIC A/Which puts a question mark on quality of Panasonic Product?
3. This is a pending case since a very long time, not re –solved at your end till date, only WASTAGE OF TIME & ENERGY BY CO.

Following are given below evidence of DISCREPANCIES, CARELESSNESS, IRRESPONSIBLE, NEGLIGENCE IN THE SERVICES and QUESTION MARK ON QUALITY OF PANASONIC Co, a Reputed Brand.?

1. INSTEAD OF REPAIR AT SITE, AERAMAC SERVICE CENTRE TAKEN THE A/C SET AT THEIR CENTRE on 29/07/21?
2. DAMAGED THE CONDENSER PART OF A/C DURING REPAIR AT SERVICE CENTRE ?
3. PART DAMAGED DUE TO PUT HIGH PRESSURE OF NITROGEN GAS IN A/C SET?
4. CONDENSER PART IS OK AT OUR HOME, NO PREVIOUS HISTORY OF ANY DAMAGE IN CONDENSER?
5. A/C SET LYING AT AERAMAC SERVICE CENTRE FOR 9 DAYS WITHOUT ANY REASON?
6. DAMAGED, UN-REPAIRED A/C SET DELIVERED AT SITE WITHOUT ANY INTIMATION / INFORMATION ON 06/08/21 ?
7. PERSON OF SERVICE CENTRE LEFT A/C WITHOUT ANY FITTINGS OF WIRES, ACCESSORIES, NUT BOLT NOT FITTED AT THEIR POINTS, IT SHOWS CARELESSNESS OF PANASONIC?
8. QUESTION MARK ON THE PRESENCE OF COMPRESSOR AND OTHER PARTS IN DELIVERED DEFECTIVE A/C SET, NOT CHECKED AT SITE ?
9.A/C SETS ARE COMPLETELY DAMAGED BY PANASONIC CO., DURING A VERY SHORT PERIOD OF 5 YEARS, QUESTION
MARK ON QUALITY OF PANASONIC PRODUCTS?
10. NOT REPAIRED, REFUSED TO REPAIR THE SET, DUE TO GAS LEAKAGE WITHIN THE WARRANTY PERIOD OF 3 MONTHS?
11. QUESTION MARK ON QUALITY AND SERVICE OF PANASONIC ?
12. FINANCIAL LOSS OF RS. 52, 000/- BY PANASONIC CO. ?
13. IRRESPONSIBILITY AND NEGLIGENCY BY SENIOR STAFF OF PANASONIC CO., i.e, Mr. Prateek Arora, and Mr. Jasmit Singh?
14. IRRESPONSIBILITY AND NEGLIGENCE, CARELESSNESS BY OWNER OF AERAMAC SERVICE CENTRE, i.e, Mr. Naveen Sharma?

P.S. : We including our kids have suffered mental agony, harassment and financial loss due to Irresponsible and Negligence in the service of PANASONIC CO. which could be compensated with vindication of our right, i.e POOR QUALITY AND POOR SERVICE OF PANASONIC Co.

In the view of above all the evidence, REPAIR THE FAULT SATISFACTORY AT COMPANY OWN COST (at FOC) due to irresponsible, negligence in the service of PANASONIC CO.
We are facing regular problems in both Panasonic ACs since the date of purchase till date (available all the evidence) . It’s only a waste of time and energy by Panasonic Co.

IT’S PUT A QUESTION MARK ON QUALITY OF PANASONIC, a reputed Brand ?

TWO OPTIONS ARE LEFT:-

EITHER REFUND OUR PAID AMOUNT OF PURCHASE WITH COMPENSATION AMOUNT for both Manufacturing Defective A/c Sets of PANASONIC,

OR

REPAIR FAULT WITH REPLACEMENT OF THE DEFECTIVE PART FOR NO COOLING ( in Warranty period, i.e, 3 months ) at FOC basis immediate.

Hope you will do, WAITING.

Thanks and Regards

RAJESH ARORA
[protected]

Last two months se refrigerator band h .. service center wale ko call kiya wo aaj kal me taal rha h . Fridge lekar 1 saal hi hua h r 2 baar kaam nikla itna ghatiya product h company ka naam accha dekar .. us par se service center wala bekar service deta h ... Panasonic company experience is worst ..i need help .i want my money back from Panasonic

I raised service request for my Panasonic 4k led 49 inch tv model no PANASONIC LED 124cm TH-49FX650D, on 29/07/2021 for colour issues, it took 3 days for them to diagnose the problem on 31/08/21 they said some part called t- con is faulty, then next day they said, the part they have is not compatible with the tv and the part will come from banglore, then on 02/08/2021 they said the part they have received is also not compatible and the entire TV panel is faulty and the part will come from banglore, today 07/08/2021 they are saying that will come from banglore after 10 days, so Panasonic India is not at all concerned with their products parts and after service, their products are cheap and faulty and thier services are even more worse, service team is not at all knowledgeable and no in between coordination, they charge almost 1lkh rupees such costly product and when it comes to service it's worst till date that I have seen, m using samsung 4k and sony 4k both the tv are super fine and their services also. Panasonic india is looting coustomer with their faulty and poor cheap quality products and later with their services, I would say plz do not buy any of the Panasonic product because eventually that part will go faulty and coustomer will here only one thing "PART IS FAULTY AND IT WILL COME FROM BANGALORE OR BANGLADESH" this is their tag line, they will continue to fool you until you give up or loose all your hopes after you see your hard earned money will go waste like this, it takes ages to buys such costly product and within seconds that money is wasted like this, because company like Panasonic is not going to solve your problem, they will continue looting coustomer money, once again I will request that PLZ do not invest or buy any of Panasonic product you will only receive disappointment and not the happiness.