Panasonic India Complaints & Reviews

I have purchased 5 Quantities of Split Air Conditioners from your Dealer in South City Aircon. I have already sent emails to your team at Panasonic.
There was no response whatsoever of the Mail I sent to the panasonic team. Some Praveen Rathi([protected]) called me and told me alot of nonsense words and was disrespectful,
This guy was telling me that He won't Replace/Fix the Split Air Conditioners, He was telling me to do whatever I can and He won't even listen to my problem & Said alot of Abuses towards Me & My Family,
I'll be going to the consumer court and I'll be forced to take any legal action towards your company because of the rude behaviour and very Poor Service provided to me.

I lost all my bill pls provide duplicate bill

Sir
We are using many appliances of panasonic brand as loyal customer .One of our 4yers old 550 liters inverted tech.developed sang .Service could not provide spares .And declared as scrap finally no solution to it .We r waiting to resolve the issue which is more then a month now arun
.

Dear sir,
We have compalaint regarding our Panasonic refrigerator, As per talk with Mumbai suburb head Ms. Suchitra Pawar and Mr. Alok Mishra.
We had requested to provide us with additional one year warranty for our refrigerator or replace our refrigerator because we have facing the same issue since one year and also R[protected] Dt.03.07.2021, however the same problems with my fridge was on 23.06.2020 complaint no R[protected] and also R[protected] Dt.13.07.2020 . Our refrigerator has been not working since one week .
We have been facing same issues over the past few months, cooling problems and other issues too .I am providing you with our Purchase invoice below for your reference. Please take prompt action in this regard .

I feel cheated, as I got defective product. Please watch my video
attached . The noise of AC is like some tractor running in my room, I
am even not able to sleep with that sound. and some leakage is also
happening from the downside
Very first day at the time of installation I told the person why
its making noise, he told me that please because its new, please wait
for few days sound will reduce, but its sound increasing day by day.
from past few days I am trying to contact service engineer but daily
he is saying will come tomorrow. Finally I raised complaint to
Panasonic helpline, they sent service engineer and he told it will be
repaired some part is missing inside your AC they will repair. So you
can understand how it feels i[censored] purchase an AC for around 40k and
company open your new AC in front of you to repair it not replacing
it.
So please replace the defective AC or take that crap away because
its a torture I can even sleep. Please replace this defective product
or else I will escalate it to higher level. Its not good as a company
like Panasonic to cheat with your customers.

Regards,
Naveen/ Sara

.

We bought an AC on 3 july 2020 . During installation they promise is 3 free AC service .Due to pendamic they did not come for even one service . When contacted them their response was that they won't do all 3 services.They will just come for one service. Its already been 10 days they had not came for that also. Its peek summer season in india, we are facing huge inconvenience due to it.We want all 3 Ac services provide by your company .Please
Take necessary steps and resolve our problem.

My washing machine is not working I call them but he not reply anything last 7 days I facing this problem

Panasonic Led Tv Chal Te Chal Te Band Hogya Apne App

Two people from panasonic came to my house to install an AC. 3 months before my father was covid positive but he became covid negative 2 months before.My father is on oxygen now(covid negative).The two people from panasonic refused to fit AC in my house giving excuses that this is not our area and they went away.Their senior told us that you are covid positive and we will not work at your home.We told them that the two people didnt even asked my father that is he covid positive and negative. Now after talking to many people from panasonic they refused to insatll AC in My house.

Today i got sms from bank (Your a/c has a debit by transfer of rs.117/-on 14.06. 2021)
Last year also you have deducted this amount

Actually i purchased an TV IN 2019 and the EMI has remitted properly .There is no service needed from Bajaj any more.
Please refund the amount

Please do the needy as early as possible
How could you debit my 117 rs from my bank account without my permission.. I already settled my previous loans very gentle, still no loans are running then how can u debit my money.. Its not fare.. Please refund my amount.. Thank u

*Otherwise I will take a strong action*

I bought an inverter Panasonic AC .The AC showed error code E8 when I contacted the service centre they checked the outdoor compressor and it was found that a lizard has got inside the PCB board...Now they said we have to purchase the board again amounting to Rs 9000 including service charges.
When I inquired that what is the probability that in future again a lizard might not enter the PCB board then they said this time we will block the PCB board opening with thermocoal...
I asked them why you people didn't do it at the time of installation...because it is not our mistake...
We paid installation charges of Rs. 1400 and inspire of it they made loopholes and now we are facing harassment

Hi,

Have purchased new Ac on 23 Feb after installation Ac was not working due to lock down office was close, last week I have registered complaint to customer care after that 4 technican visited at my place but still it's not resolve.

Daily daily they are coming with new exsecuss kindly resolve the issue or replace my AC.

It was my big mistake I bought panasonic AC.

Avinash
[protected]

I bought microwave ...bt from last 2 years it's not working...I have informed to panasonic costumer service center...badly I didn't get any not even single call back from panasonic costumer service center...so please take some decision and help me..

I bought a Panasonic 1.5 ton AC from Reliance Digital and it's not been even a month of thr installation and the gas had leaked out. I have called their customer care 15 times and every day we get a response that technician will visit tomorrow. I have complained to Reliance Digital also, but no use.

I had purchased Panasonic AC from Ram Agency, Navi Peth Ahmednagar. Within one month, the AC started showing problems. It is not cooling at all. Panasonic people visited my home and mentioned to their head office that everything is fine, despite the fact that it was not cooling. I sent two emails to Pansonic but didn't get any response. I have been asking for a refund of my AC for the last one month. The company is least bothered about the customers. Meanwhile, in this scenario, I have talked with 10-15 different people. No one is helping at all.

DO NOT BUY PANASONIC PRODUCTS.

I purchased a Panasonic Wet Grinder (Model SW200 and Sl No. 26W0013685) on 20 May 2016 in Bangalore through Snapdeal. The grinder has given me very good service but two days back the grinder has gone unserviceable. I tried to make online service request but was not successful. The toll free helpline was getting disconnected every time I tried to make a call. Finally, I got through the helpline number and requested them to register a service request to repair the grinder. The person said the wet grinder is not in their list and he gave me number of couple of Service centers in Bangalore. When I contacted those service centers in Bangalore, they said that they don't deal with Wet Grinders.

None of the Toll free numbers or the Service centers are responding positively to repair the Wet Grinder resulting in mental harassment. The Panasonic Company is to be directed to provide necessary support to repair the wet grinder.

As per the warranty card, the motor is presently under warranty upto 20 May 21 (five years warranty). In case the problem is in motor, I would like to get it repaired under warranty.

The retail invoice and warranty card is attached for reference.

I have bought two Panasonic AC(s) from Vasanth & co Chennai. Both of them were installed and were working on the first day. We did not use them again for 1.5 months and one of the ACs stopped working. Inorder to book a complaint i used the toll free number and Panasonic company provided the service request number and promised to attend in 24 hrs. After 48 hrs and several phone calls to several numbers, I got the technician from Panasonic who was not willing to perform the service as the AC was installed by Vasanth & co and that supplier only has to take care of the service. My question here is that should the customer know this automatically that Panasonic and Vasanth & co dont have a proper understanding and i should reach to Vasanth & co for any service? Does Panasonic not have any responsibility to its customers? Why do you selll your products if you are not able to support them when required. Your service personnel are the worst. Ask them to talk to properly. I still dont have anyone attending my AC.

I purchased an AC bearing model no: CW-TC1817YA. From the day one onwards it produce discordant noises.when asked by panasonic officials they replied "sir, these sounds dwindles as time passes".But what happened is totally antithetical to those false claims.With time these rattling and chuckling noises amplified to intolerent levels.Even my neighbours complains me about these disturbing noises.

The AC remote was not working in tune with its control panel.They replaced it as per warranty but within a span of 3 months it again become dysfunctional then i shifted to control AC through conrol panel manual buttons.

In 2018 only, i faced issue relating to cooling below desired levels ( Gas leakage ) but they again mislead me by siting reason " sir, it is due to residing on 4th floor ( top) cooling levels falls in summers"
and i was again led-astray.

In 2019, it cooling completely halts.the service centre refilled gas it and charged an amount of ₹1900. Within a span of 40-45 days the issue again persists & they again refilled it.By then monsoon already hits the north western India so used only for a limited time.

In 2020, i haven't used it for even a single day because of countrywide lockdown as i am an UPSC aspirant residing in delhi for exam preparation and coaching purpose only.

Now i 2021 when i tried using it, it again malfunctioned and not working at all.
Issues are as mentioned below:
1.No cooling ( manufacturing defect)
2.Remote not working at all
3.Noises ( manufacturing defect)
4.Control panel switches not working for what they are designated to ( Malfunctioning)
5.Air went loosened and swing is also not working in proper manner.

For above, i tried communicating to PANASONIC MD ( Manish Sharma) via email even then i was not responded adequately.

Their Area Regional Manger Mr. DEEPAK given me an estimated cost of repair of ₹12000 (approx). Reason sited for the malfunctioning " sir, due to existing NALA in your vicinity COOLING COIL deterioated".
But in real scenario, there is no NALA within 1km radius to my house & even if NALA is the cause of whole damage then why remote defunct, control panel malfunctioning and other issues are persisting repeatedly.

It was a faulty unit from the day one they surpassed the the warranty period by misleading and minimal repairs so as to avoid the consumer claims.
Now they are manhandling and manipulating.
Even MD Panasonic India is least concerned about customer grievance redressal mechanism as even not responded to emails.

Due to above sited issues i am facing a hard time. Every year i am spending 4 lakh on my coaching and stay in Delhi for my exams.
This harassment costs me heavily on my precious time as my exam dates falls mainly in june and july months.

Kindly look into the matter and help me out from PANASONICs duping tactics.

Attached is the invoice and estimate repair cost documents.

We are purchasing two Panasonic 1.5 ton both ac not properly insulation by R.K.Services Chennai, due to that ac this is six time problem will not completed, we hope Panasonic brand name will spoiled, weather R.K.Services problem or Sharptronic will given second hand or reburies ac kindly take necessary action .

Pls install new compressor with old one.
I have one ton panasonic split AC.as old compressor is not working