Pantaloons Fashion & Retail Complaints & Reviews

I purchased 10 shirts from PFO DUNLOP on 06.09.2016. I was not informed of No Exchange policy before payment of bills.When I wanted to exchange one of the lot for a bigger size, your floor personnel expressed their inability.What is my recourse?On the bill, however, a rubber stamp"NO EXCHANGE" was affixed.The related receipt no is 0001911 dtd.06.09.16. Please see.

I have purchased a salwar suites set on 04/09/2016 from pantaloon south city branch brand name was vanee pink coloured salwar suite..I haven't received the full set the pant or lower was missing I went to customer desk of south city ..they checked their CCTV and found I haven't received the pant and assured me that they will solve my problem but till now I haven't received the missing item ...I called them several time but they ignored my call the don't answer ...I really felt bad.how come a customer care of that branch don't do their duty...my bill no was AAECP2371CSD003. THE TELEPHONE NOS OF SOUTH CITY ARE [protected]/30015600 kindly solve my issue.. My no. Is [protected] supriya manna

We have bought two items worth Rs 4198 from your stores in Ellante mall in Chandigarh on 28th August 2016 ( Receipt No. 0162456, Cashier Name Ravi).

At the time of payments and billing, the cashier staff informed that since the payments is being made partly through Sudoxe Gift Vouchers and partly in Cash, so the promotional item " Selfie Stick" will not be given.

I strongly contest that the promotional scheme is linked with the Bill value over Rs 3000 and not with the mode of payments.

Kindly find above our genuine request and arrange to deliver the Selfie stick at our house no. 1250 sector 15, Panchkula.

Regards
Sanjeev / Seema -[protected]

Staff dealing is very very poor. They will not help you, neither will they entertain your complaints. No courtesy at the customer care desk also. Very poor public dealing and they give a damn to the customers. I will personally never visit there store again.

Also the security guard standing outside the trial room will seldom do his/her duty. And on querying them or the customer support people, they give a damn. The aditya birla group don't you feel you shud hv sm courtesy while dealing with educated people atleast?

I bought a Van huesen's trouser from pantaloon on 11th July 2016, and it has a quality issue (in first wash it's lost it graced) and I went to store and submitted it at the customer care, the brand staff told me it's not a quality issue and customer care executive said that he will send it for quality check, I am not happy with it, will they change it or not?

My name is zainul abedin. contact number - [protected]. i bought a spykar black super skinny fit jeans on 07/08/2016 from pantaloons durgapur west bengal. a offer of 50% discount was going.
When i took the jeans from the spykar section, it showed a tag with rs. 2599 as the price but while billing the jeans it took rs. 2899. the cashier mr. ram prasad banerjee also didn't told me about the error it was taking.
He should have been more careful about his duty.
In the customers service desk, they called the stock operator and told me that the bar code is showing the correct amount. he could only help me by returning my money as credit note by which i can purchase products from pantaloons within 30 days. at that point of time i didn't took the credit note as i liked the jeans. but still i wanted my rest of money back. but they didn't gave me.
After coming back home i checked the product on online sites and it showed rs. 2599. it should be a shame for the pantaloons harassing their regular customers like this. they neither checked the products barcode while keeping in the rack nor while billing. i want my money back.

Sir/ madam,

This is to bring to your notice certain issues i faced at the above mentioned store.

1. No staff to show me merchandise at mens section, i was helped by the security guard finally.

2. Staff was visible but not helpful at all, also they were busy in there own world as if its a self
help store.

3. The change rooms had very bad odour in them and were not clean.

Finally i am also an ex employee at future generalli and a real patron since 2005, but i was quite
disappointed today and want some change when i walk in next as i know pantaloons have the highest
standards.

Card is in my wife name phone no [protected].

Regards


Arun Takra

[protected]

Dear sir,
I am working as a senior scientist in national botanical research institute, lucknow. I was a regular customer of pantaloon store till this incident happen to me.
Sir, i with my wife have purchased various items and want to redeem the rewards point against card no. [protected]. But it is very sorry to say that when we asked for redemption of the reward points (Value of rs. 900/- approx.), the man at the billing counter told us that now this card was not valid and we have to make new card …its not the end the end of the story yet. He prepared new card ([protected]) and we purchased various items and get rewards point on that (Around rs. 200/- approx). But again when we went to store and purchased some clothes and wish to redeem points they said you are not registered. Then we call at the toll free number and after several attempts when we talked to the concerned person over phone he said now the pantaloon store is not come under this.

Sir please let me know what is the story behind this, at one end you are sending messages over messages to shop on card and get rewards points and on the other there is no tie up with pantaloon store.

I need clarification regarding this. So that i and many customers who are regular customer of pantaloon must know the correct picture. So that the reputation of this prestigious store should remain as such.
And also let me know what abut my rewards points (Old and new one)

Hope some necessary and immediate action to be taken at your end.

Incerely
Dr. Atul batra
Sen. Scientist
National botanical research institute
Rana pratap marg, lucknow-226001
Mobile: [protected]

Yesterday i went to a pantaloons merchendise in nearby mall. While exiting the mall the alarm buzzed off and i was cornered and asked to stay there for checking. I was accused of leaving the item in the changing room thereafter where i had forgotten my wallet. And had gone to take so. Later i was asked to leave the shop without apology from your staff. I dont know why your alarm went off on me and they asked me to stop. If i was the culprit i would not have stayed there. I had paid my bill already and still bought a few more items. This is very indecent on ur part

Xs size was not available for a kurti of rangmunch. So they told me please buy s size and u 'll get it altered as and how you want it.
But even after explaining the tailor thrice he didn't do it well and simply denied that this cannot be done.

His name is alam, tailor at pantaloons sgs mall store, pune. Such type of misbehavior and unprofessional conduct is not tolerated.
I want to get it exchanged now.

Dear Pantaloon Team,

This is to inform you that I visited at your showroom, located in World Square Mall Ghaziabad, but the service of your employees over there, is very poor. We wished to purchase four kurtas under offer “ 2 Kurtas in Rs. 1099/-“ but after selected and trial when we asked to get the same billed than the billing guy told that this offer is not reflecting in our software. Moreover he treated us with negative attitude saying that our person would come and get it resolved in our system. We waited at billing counter for so long. But no person did come. When we asked him, he said that our person has other work also. He also asked us “Its your wish whether you can wait or drop the idea to purchase these four kurtas”.

Hence you are requested to please give special behavioral training to staff that how to treat and entertain the customer. As you have already lost your one precious customer today.

This type of negative attitude will impact your sale and credibility.

Hence take it as a serious note in future.

To Sir/Madam
I visited your Borivali Pantaloon Store on 12'June'2016 Sunday.I selected a T-Shirt from store, on the shell the price was displayed as Rs.299 but I was charged Rs.399 which I think is misleading the consumer.The company should mention true price on the shell, not charge the hidden price on the product.Please do the necessary changes.Waiting for positive response.

Today I have purchased a shirt from Brand Factory, Lingampalli Branch, Hyderabad. I was charged a VAT amount of 52.07. Why has this been charged, when you have given the price and discounts openly. When you have displayed all the price tags and discounts, where have you given the information about the VAT. With out this information why is the brand factory cheating the customers.

Hi

I bought one kurta of globaldesi for someone from pantaloons outlet in Nagpur.
But due to some size issue and I wanted to exchange it but there is no Pantaloon outlet in Goa...I have already been to globaldesi store but they are saying they can not exchange it because I have purchased it from pantaloons and I can get it exchanged only from pantaloons?


Can you suggest me any way out for this?
And what is the duration of exchange or return of products?

Kindly revert and do the needful.

Regards

Hi !

Following are the details of the Credit Note :

Sales Transaction No : 00637347
Return Transaction No : 00967210

Bar Code/CN# 14634535

Amount INR : 2399.00

Cashier Name : Prakash Bhilare

Place : Pantaloon Division
Phoenix Market City Mall

Date : 13/03/2016


Issue : Pantaloons is closed presently in Phoenix Market City- Pune. We have to use/exhaust the credit note amount ( of INR 2399.00)

Kindly help to resolve this issue & revert at the earliest .


--
Thanks & Regards
Rajesh Bhagat
​+91-[protected]​

Returned me thrice when I wanted an urgent alteration I was about to catch my flight today evening after 2 hrs when I went to south city pantaloons but they denied to alter. I am a very frequent customer of pantaloons but then if this is the service they offer I don't think from the next time I would even suggest pantaloons to anybody. And the people in the outlet even the store manager they don't have the manner to talk

We've been a regular customer of Pantaloons. The staff at Pantaloons stores has never been welcoming and warm like the other brands right since the start. But they never made it obvious, like the did this Wednesday afternoon. We visited the High Street Phoenix Pantaloons store earlier this afternoon. Since quite a few visits in the past, we've not been satisfied with the attitude of the staff, specially in the Men's section on the 2nd level.
A customer comes with a specific purchase intention in mind and intends to get done with the purchase as quick as possible. Your staff is just not accommodating to the customers and the behavior is absolutely unprofessional. More than a dozen of them are just loitering around the shop floor, talking amongst each other and their friends as well (I assumed non-uniformed persons to be their friends). They fail to recognise that a customer is looking for something. Not only about recognising, even after a customer shouting for assistance, most of them are outsourcing it to others, just simply stating that they do not know anything about that specific brand.
This above matter literally wasted 1 hour of each one of our time. There's absolute lack of knowledge about the garments, and no courtesy to help when a customer is willing to try. We had to scan through the shelves and find the right size and had to open the shirts ourselves before trying them on. The staff was just standing there, looking at me, still not bothered. This is what a customer at Pantaloons has to do? Is it?
I believe there are 12 cash counters in the store across all levels. Out of all 12, only 3 were operational, two on the ground floor and one on the first floor. The last thing I'd expect after shopping would be to face such an issue. There were customers literally waiting for their turn to come, and this inconveniance would have been avoided if more counters were open.
While billing, we requested the cashier, Mr. Shah to speak to the Store Manager. Mr. Noor Khan came up and claimed to be the store manager. The person accompanying me and I explained our grievance to him. The sheer attitude and behaviour of Mr. Noor conveyed that he wasn't ready to acknowledge our problems at all. I even asked him to courteously accept the fact and to our shock, he asked me not to our frustration. That's the most annoying way one can acknowledge what a customer is complaining about. Never in my life, would I treat a customer like the way Mr. Noor Khan did.
On observing the customer queuing up, I requested the manager Mr. Noor Khan to kindly open other cash counters. He straightaway refused to do so and asked me to please not suggest him about the store matters. He reasoned it by saying that Pantaloons High Street Phoenix lacks the manpower to man the cash counters. I somehow fail to understand this since we observe dozens of manpower just whiling their time at the shop floor. Even if there's lack of manpower, the manager can himself man the cash counter incase a customer is facing some inconvenience.

Also would like to highlight, Mr. Vinod Kalia is highly unprofessional in the way he handles customer grievances. On mailing him, I receieved numerous phone calls (the recordings of which I have) about how he can settle the matter in 'one-to-one' basis. He was not ready to write a single email from his side of what he proposed in writing.

Hi
I bought few shirts and a pant from your phoenix store pune on 11th april (Bill attached).
When i came to delhi to wear lp shirt for my friend's wedding i saw it was defective.
As i was getting ready for the ceremony i had already cut the tag.
Though i have the tag but it is not attached.As the product is defective i want it to be replaced.
As i am in delhi i cannot go to pune for one shirt, but cannot leave it like this as it is an expensive shirt.
Let me know how can i get it replaced in delhi.

Thanks

Hello,
I did shopping from pantaloons, hinoo, ranchi on 6th april 2016 at 1:07pm and paid through my SBI debit card, the billed amount was 898 INR, which got debited from my account then and there, later that same evening around 9:30pm I received another sms on my number about deduction of 898 INR again, next morning I double checked with my bank and they told merchant only can credit that amount back and the merchant is ignoring about second transaction.
Please guide me to reversal of the second charge on my card.
This was the sms which I received after the deduction of the amount from my card.

I am writing this mail due to billing issue and cheated Rs.- 504 from me by your billing staff.

1- I have made a purchase on 20-jan-2016 and paid through credit note.
2- Your billing staff not given separate credit note and told me that you have to present this bill, in this bill already mentioned.
3- when I have gone to purchase new item on 18-Feb-2016 then your staff told me that this not valid you have to present credit note, I have told him that your staff has not given me separate credit note even if you do not believe check your CCTV footage, your staff have checked and told me that’s true but we cannot do anything from here, we will consult from our head office and let you know after two days when I have visit on 21-Feb-2016 then he told me we need two more days but they never update to me.
4- When I have called today they say this is not possible forget it.
5- He told me that related credit not still not settled.

Contact Persons : Shivangi, Ashwin, Deepak

Address: Crossriver Mall, 1st floor, Kakardooma Court, Shahdara, New Delhi, Delhi 110032
Phone:[protected]


For you reference I am attaching bill.

Contact me at - [protected]