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Parimatch India Complaints & Reviews

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4.1

Updated: Feb 3, 2026

Complaints 1806

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1457

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349

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Parimatch India reviews & complaints page 35

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Most likely, the reason for the re-verification request is due to an update of Parimatch's security policy or verification requirements. There may have been changes to the verification procedure or updated requirements to the documents provided. This is a common practice for many services, including bookmakers, to ensure security and compliance with legislation.

May 25, 2024

Complaint marked as Resolved

If you have already been verified and provided documents in the past, it is likely that you will only need to update or provide new documents if required. You should carefully read Parimatch's requirements and provide the necessary information or documents to pass verification. This is an important step to ensure the security of your account and prevent fraud.

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It's been two hours since I deposited, but the money still hasn't appeared on my balance. I was planning to bet on a match of my favorite soccer team, but now time is running out and the balance remains zero. Why is this happening?

May 25, 2024

Complaint marked as Resolved

Contacted Parimatch support and I was answered by their employee. He explained that in some cases after making a deposit it is necessary to pass profile verification in order for the money to be credited to the account. After I successfully passed the verification, the money finally appeared on my balance. Unfortunately, I missed the match I was planning to bet on, but now I know that my money is safe and I can safely continue using the service.

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I happened to win a decent amount of Rs 8000 but faced a problem with card verification. When I tried to log into my profile later, the site page wouldn't load. Why didn't anyone warn me that the card needs to be verified before starting the game? If I had known that I had to verify the card first and then place bets, my impression of the company would have been different.

May 25, 2024

Complaint marked as Resolved

It turned out that the site rules state that in order to avoid delays in withdrawing money, verification procedures should be carried out immediately after registering a Parimatch account.

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I rated the Parimatch site at five stars for its beautiful design and user-friendly interface. But the advertising... There are too many of them. It occurs at the first entrance to the site, while placing bets, and even when creating a withdrawal request. I already pay a commission for using the services of Parimatch, so why do I have to look at advertising?

May 24, 2024

Complaint marked as Resolved

The support staff told me that these are not ads, but special offers from Parimatch, and it is impossible to disable them. In the end, I installed AdBlock, and now there are no more ads.

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I use Parimatch on my computer and in the mobile app. When I want to make a deposit via the app, I don't get an SMS from the bank with a confirmation code. I have to go to the Parimatch website to make a deposit. This is a bit inconvenient.

May 24, 2024

Complaint marked as Resolved

After I reported this problem to Parimatch technical support, they asked for a more detailed description of the situation. They promised that they would fix the problem in the next version of the app. Less than a week later a new version was released and now SMS come normally. It's nice to see that the developers are improving the app. In addition, as an apology for the inconvenience, I was credited 500 rupees to my balance.

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For successful betting at Parimatch, a large enough deposit amount of at least Rs. 5000 is required. This ensures financial stability and avoids quick zeroing of the account for the first bets. In addition, I still have difficulties in getting bonus funds for the first deposit.

May 24, 2024

Complaint marked as Resolved

I should add that the bonus funds were credited to me after verification. However, I still recommend investing larger amounts to feel more confident. This allows you to make many bets, and a successful bet can compensate for several unsuccessful ones.

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Why is my application for profile verification taking so long to process? yesterday I sent all the necessary documents for verification, but still my profile remains unverified. where can I go to speed up the process?

May 24, 2024

Complaint marked as Resolved

After I contacted support I never received a reply, but almost immediately after that my profile was verified. My advice for those who will face a similar situation: don't waste time and contact support immediately.

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When using the Parimatch mobile betting app on my iPhone 11, I have noticed that there are occasional freezing issues. This is different from the computer version of Parimatch where I never had these problems. I have missed out on several profitable bets due to these hiccups and now I am wondering who will refund my lost money caused by the faults in the mobile app!

May 23, 2024

Complaint marked as Resolved

They recommended reinstalling the Parimatch application. Although I'm not sure what exactly helped, but after that the hangs in the application stopped.

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I had difficulties with withdrawing winnings to my friend's card. Earlier I successfully verified my card and withdrew money to it. But today, when I tried to add my friend's card, I encountered an error. Considering that my account is already verified, I don't understand what could be the problem. Do I need to provide documents to be able to withdraw money to his card? I am waiting for a solution to this problem.

May 23, 2024

Complaint marked as Resolved

Parimatch support service explained to me that I can withdraw money only to my bank card, as the profile registration and subsequent verification were done in my name

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I registered with Parimatch a few months ago, but I haven't used my account for a long time. Recently I decided to try again to place some bets. As long as I was losing, everything was fine, but as soon as I won a few thousand rupees, I was immediately required to verify my account. I successfully passed the verification, funded my account, won and suddenly my account was blocked. Now Parimatch has Rs 5000 of my money left and I don't know how to withdraw it. I have tried to contact support but no response so far.

May 23, 2024

Complaint marked as Resolved

I was eventually informed that my account was blocked due to the use of third-party betting automation software. I found out that such programs are prohibited only after my account was blocked.

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After registering on the app and getting the freebet, I placed a bet and won Rs 10000. However, subsequently there was an account correction and the entire winnings were canceled. I used my own funds to wagering the bonus, so this decision disappointed me. My impressions about the bookmaker became extremely negative.

May 23, 2024

Complaint marked as Resolved

But after talking to customer support, we found a solution to the problem. This allowed me to restore my trust in Parimatch, and I am ready to play with them again. Although I still have questions about the service itself, I am completely satisfied with the approach and professionalism of the support guys, who were very responsive and ready to help.

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I had serious problems withdrawing funds from my account at Parimatch. And although they promised to solve this problem within a couple of days, it's already been the second week and the situation still remains unresolved. Now the support representatives tell me that I have to be patient a little longer, but they do not specify exactly how long it may take. This raises serious doubts about the reliability of Parimatch, especially considering that I have never had such problems before in many years of playing at bookmakers.

May 23, 2024

Complaint marked as Resolved

It turned out that the cause of the problem was that my bank had blocked the transaction, treating it as suspicious. It took a lot of time and effort to convince the bank that the money was legitimate, but fortunately the problem was resolved.

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Registered at Parimatch for a long time now, I have never encountered any problems. I mostly played rarely and not too much. However, because of the problems I had with the second bookmaker when depositing my account, I decided to deposit my funds to Parimatch. Until today everything went well, I freely deposited and withdrew funds without any problems. But this morning, after a withdrawal request, my account was blocked. I have full verification and have confirmed my identity a long time ago. My gaming has always been purely for fun and not for enrichment. I have been playing at various bookmakers for about 4 years now, but I have not encountered such a case yet. Parimatch, I expect you to return my funds.

May 23, 2024

Complaint marked as Resolved

I got a reply. The money was automatically refunded to my card, everything is ok with the account too.

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First I sent my passport photo and a data sheet, then I received an email notification to start this long verification process. I just started playing on this site and spent only 2 days here. While playing I noticed an interesting promotion from Parimatch and decided to try my hand. As a result, I won a good amount of Rs. 25000. But to my disappointment, after this winnings my account verification started. Based on the reviews of other users who have found themselves in a similar situation, the wait for payout can be endless. Please take note of this review

May 22, 2024

Complaint marked as Resolved

I don't know if it's related to the fact that I left this review here, or if it's just a coincidence, but my account verification is finally complete. It may have helped that I provided more documents to complete the verification.

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I had problems with withdrawal of funds from my account. I successfully passed the verification procedure by providing a photo of my passport and documents confirming my residential address. However, no one from the support team is responding to my requests and my money has not arrived to my account. Three days have already passed and I am still without funds. This situation causes me serious concern.

May 22, 2024

Complaint marked as Resolved

Although no one has responded to my emails yet, I am happy to report that the verification was successfully completed and I can continue to use my account. The money was credited to my card just two hours after the verification was approved.

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My account was blocked, but later it was reactivated. Only I was very upset that my winnings were completely removed, leaving only the amount of my deposit. I wondered where my winnings had gone?

May 22, 2024

Complaint marked as Resolved

I would like to thank the customer support staff for their help. It turned out that the problem was in my browser. They advised me to clear my cookies and browser cache, as this was the reason why my previous balance was displayed. Thanks to their help the problem was solved.

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My Parimatch account was blocked despite the fact that I provided all the necessary documents and passed the video identification procedure. However, I was denied unblocking. The email support service stopped responding to my requests, although they used to respond almost instantly.

May 22, 2024

Complaint marked as Resolved

Eventually I received a letter from customer service. They explained that not all documents were sent by me, which turned out to be an important condition. I had to spend time doing additional verification by adding other documents, but after that my account was restored. Hopefully, this was the last hurdle I will have to face when it comes to verification.

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I successfully passed the verification process at Parimatch and made a deposit, but my account was immediately blocked. Upon contacting technical support, I was informed that only Indian citizens are allowed to play on their platform. I requested a refund of my funds but was told to wait. My experience with Parimatch did not leave me with a good impression and I do not recommend this bookmaker.

May 22, 2024

Complaint marked as Resolved

Thankfully my money was refunded, but this required me to provide a photo of my passport to confirm that I was the one who registered the account. I am thankful that the funds did not remain in my gaming account as it would have been difficult for me to get back the money I had spent, especially if it had been borrowed.

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I just won my first amount on Parimatch and decided to withdraw it, but I ran into a problem - I lack documents to confirm my residential address. I can't find support contact information on the website and I don't know how to solve this situation. I really need my funds and I'm afraid that I won't be able to get them. I am writing here in desperation, hoping that someone from Parimatch will contact me and help me.

May 22, 2024

Complaint marked as Resolved

I was surprised when I received a response from Parimatch support. They explained in detail what alternative documents I could provide to confirm my address. Now I have uploaded the necessary documents and am waiting for the withdrawal of funds to my card. It's nice to know that my problem was carefully considered and helped to solve. I was convinced of Parimatch's professionalism and attentive attitude to customers and will confidently continue to use their service

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I'm trying to withdraw my money to Skrill, but something went wrong! Why do I have to wait so long? I have fulfilled all the requirements, I have verified my profile. If the problem is not solved immediately, I will start looking for another betting company that is able to fulfill its obligations.

May 22, 2024

Complaint marked as Resolved

It turned out that the reason for the delay was due to the insufficient number of documents I provided for verification. After I submitted the missing documents, the money was instantly credited to my Skrill account. Thank you very much for promptly solving the problem!

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