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Parimatch India Complaints & Reviews

pari-match.in

4.1

Updated: Feb 3, 2026

Complaints 1806

Resolved

1457

Unresolved

349

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Parimatch India reviews & complaints page 39

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My attempt to deposit money to my Parimatch account failed. There is a confirmation of the debit, but there is no money on the account. It's been more than a week since the day of deposit, but the money still hasn't arrived. I don't know how I can contact the casino support team to clarify this situation.

Apr 26, 2024

Complaint marked as Resolved

If you have a problem with funding your Parimatch account, you should first check the transaction history in your banking app or on the bank's website. If the money was debited but not credited to your account, write to Parimatch support with the details of your transaction and they will help you sort it out. They helped me, thank you for that.

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I tried to withdraw Rs 5000 from Parimatch as early as yesterday, but I still haven't received any response from them. I need to file a complaint against them regarding this. They asked me to share my bank statement within 2 times and I complied. I have done everything I was supposed to do for verification and I am still on hold waiting to receive a reply, but they keep telling me that the payments department is working on it. There is no exact time frame on how long I have to wait, the wait could be endless.

Apr 26, 2024

Complaint marked as Resolved

Shortly after that, a Parimatch representative contacted me in private messages, apologized for the delay and told me about the next steps to resolve the problem. After a small check of my account, the payment was successfully processed and the funds were transferred to my bank account. Although the process took some time and required additional effort on my part. Now everything is stable and there are no problems.

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My account was blocked without any explanation. I have been waiting 24 hours for feedback from the support team, while according to their rules they should respond within two days. I hope for a speedy resolution of this problem I also hope to know the real reason for the blocking.

Apr 26, 2024

Complaint marked as Resolved

The system detected unusual activity on my account and so it was temporarily blocked, so I was told. But after I confirmed my identity and explained the situation, they unblocked my account.

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I don't get answers to my requests to technical support I send emails to the official Parimatch support email box, and I have never received a reply. I have a lot of questions regarding the way of withdrawing my money, regarding verification, as well as regarding the withdrawal of bonuses. I have not received an answer to any of my questions yet. I want to believe that here the support team of the site helps much better than by e-mail.

Apr 26, 2024

Complaint marked as Resolved

Guess what? They solved all my questions almost instantly! At first I thought they were having problems with email, but it turned out that chat was the way to go! So, if you have any problems with support, email chat right away, it really works!

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Account id[protected].
I made an withdrawal of Rs 20000.00 on 29th January at 18.14pm which is still not credited to my bank account.
I have shared all the necessary information and documents with there is not solutions even after 85 days.

It occurred on:[protected]

This meant that I feel like I am cheated by Parimatch team.
The amount of Rs 20000.00 is still not credited to my bank account even after 85days.

I need an refund or let them credit it back to my gaming account

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My parimatch id[protected]
I have requested withdrawal of Rs30000 rs on 11th april and its 9 days now I haven’t received my money in bank account. I mailed 10 times with bank statement but no response they just type script message. I need your help

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I don't see many of the games that are written about on the site. Other than that, the online poker tournaments are quite varied and boring. If the PMs don't make any difference, I plan on taking my money and not betting anymore. Yes, I may be a demanding player, but I also believe that a casino should fulfill all my needs and demands!

Apr 26, 2024

Complaint marked as Resolved

After long conversations with support and presenting my problems, they didn't help. But the games that I wanted appeared on the site and now I can enjoy my favorite pastime again. Although it took a lot of time and nerves, I'm glad they were able to solve the problem.

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Hi. My account has been blocked. Reason for blocking: having multiple accounts on the site. Why did my work colleague registered 5 accounts and all his profiles are active, but I registered only 3 and now I will never be able to use the site? That's very unfair. Furthermore, all 3 of my accounts have money left on them that no one will give me back now. Just know that when you have more than one account on Parimatch, they will block you and not even refund you a single rupee!

Apr 24, 2024

Complaint marked as Resolved

I recommend everyone to be careful with the number of accounts. At first it was frustrating that I was blocked. I wrote to support, explained the situation, and they helped me sort it out. Now I can enjoy playing on the platform again.

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I bet on Indian cricket every week. But last time I had 2 winning bets and 1 losing bet. So I should have been charged for 2 bets. Instead they charged me for 1 losing bet and did not give me money for the winning bets. What's the point of betting on sports if even if I win I don't get my money? I can only call this experience at PM casino a negative one. I hope that in time the rest of the players will realize it.

Apr 26, 2024

Complaint marked as Resolved

And lo and behold, a couple days later I got a reply and was told that the problem had been fixed and my winnings were credited to my account.

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Address: Parimatch

Website: Parimatch betting

My account has been blocked showing, my money unable to withdrawal, pleese help me, iam Munigopal, Iam playing parimatch last 2weaks with out any problem, suddenly my withdrawal process declined, after declined withdrawal option was not showing, ther pop up displays unfortunately your account has been blocked, without any reason my account blocked, please help me

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5 days ago I tried to deposit 4000 rupees with RuPay, but I failed. For some reason the payment is constantly rejected, although I entered all the data without errors. I can try to deposit using other methods, but I find it most convenient to use RuPay. I want to get advice from PM support, I want to be able to deposit without any problems.

Apr 26, 2024

Complaint marked as Resolved

Well, I solved my deposit problem, but to be honest, I'm still not sure that everything will work without glitches in the future. All these technical glitches and payment rejections still seem suspicious to me. Maybe it was just a temporary fix and the problem will come back again. But for now, I decided to try depositing via other methods, just in case. You never know when these technical glitches will come back again.

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For example, in the game Gates of Olympus out of 10 bets placed maximum 2 are profitable, the rest are losing bets. In the game Royal Fruits the situation is even sadder. If you bet on sports, the probability of winning is much higher, but why should I bet on sports if I like to play games? I don't see the point in such games, and I'd rather play at another casino then PM.

Apr 24, 2024

Complaint marked as Resolved

Instead of continuing to suffer in the casino, I decided to try my hand at sports betting. And what's interesting is that it turned out to be fun and even profitable! Now I enjoy the gaming process at Parimatch and get pleasure from matches.

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I have participated in several PM poker tournaments and once even reached second place. I was supposed to get 5000 bonus Indian rupees for getting a win in the tournament. But instead I didn't get anything. No one contacted me or explained the reason why my winnings for winning the tournament were not credited to my balance. I think that the team of Parimatch site doesn't care whether this money will be credited to my account or not. They do everything so that I have no desire to participate in such tournaments anymore. If no one from the technical support team contacts me, I will be completely disappointed.

Apr 24, 2024

Complaint marked as Resolved

To be honest, I was sure that this Rs. 5, 000 would remain forever in the void. But apparently someone is working there. I hope it will be better in the future. I will keep trying poker, but I have been using the service for a long time.

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Despite repeated follow-ups, I haven't received any clear explanation or resolution regarding my withdrawal request. You claim to have processed the funds through my UPI ID ([UPI ID]), but it hasn't reflected in my bank account. I've already provided bank and UPI statements as proof, yet the withdrawal remains incomplete.

Kindly help

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Betting on sports at Parimatch is tedious. Not all sports matches are available on the site. Also, the odds can be very inadequate. To win even a small amount of money - it requires a lot of time and knowledge in sports. But what worries me the most is that the part periodically disappears, as if I did not make this bet. For me it is a big mystery where a part of my bets disappears and I would like to get an official answer from Parimatch regarding this problem.

Apr 26, 2024

Complaint marked as Resolved

As for the disappearance of some bets, it turned out to be due to data updates or rule changes. You just need to wait for a while and the bets will reappear in the history. Now I can safely continue to make my bets. I hope there will be no more problems, because I read the comments here. The rest of the service seems to have improved.

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I don't like that my Parimatch site doesn't open very often. Every now and then I get an error saying that this site is not available in my country. But I know for a fact that this site is available for players from India. For some reason the PM site opens on my office PC, but I rarely get it to open on my home PC. The support staff is silent as usual and not giving me any response. I appeal to other players: if anyone has had the same problem, I request your help.

Apr 24, 2024

Complaint marked as Resolved

It turns out that the reason for my problems with accessing Parimatch was always in my browser! I just cleared my cache and cookies and updated my browser to the latest version, and everything worked as it should. I never thought that such a small thing could cause such problems. Now only the extensions are gone.

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It's time to tell you about my problem. I registered on Parimatch because I saw an advertisement on the internet, which said about deposit bonuses for new players. I registered and deposited 11, 000 Indian rupees on my balance and automatically received a welcome bonus for it. Nowhere did it say that the bonus had to be wagered in order to be able to withdraw it from my balance. Unfortunately, I didn't know this and was very disappointed when I tried to withdraw my winnings but didn't see the bonus money there. Now I have to play for at least another month to withdraw my bonus funds. It's kind of crazy.

Apr 24, 2024

Complaint marked as Resolved

It's all very easy with Parimatch. Instead of worrying about the bonus that needs to be wagered, I decided to just enjoy the game and let the winnings grow. In the end, I was able to withdraw a bit more without too much effort!

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Contacting Parimatch support staff is the same as winning the first place prize at some World Cup. No matter how many times you write to technical support, you will never get a response in time. Just know that they will reply when you are no longer relevant to solve your problem, and that is very frustrating. Sometimes you may feel like you are left alone with your problems, and that feeling will never leave you.

Apr 24, 2024

Complaint marked as Resolved

Who would have thought that solving a problem with Parimatch would turn out to be so simple! Instead of spending hours on endless attempts to contact their support, I just found the answer to my question in their knowledge base. Perhaps next time I'll refer to the FAQ first before wasting time trying to get in touch. Although support also responded, I figured it out on my own as well.

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Yesterday I tried to deposit 15, 000 Indian rupees but after depositing I saw only 12, 000 Indian rupees in my balance. I don't understand why my balance is missing as much as 3, 000 rupees and where they could have gone. I request PM technical support to help me find the missing amount of my recharge.

Apr 24, 2024

Complaint marked as Resolved

I got a reply from tech support in a private message - it turns out that there was some technical error when I made my recharge. But everything has been fixed and the missing 3, 000 rupees have been returned to my account. Thank you for your quick response and help!

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I don't understand why I can't get in touch with the technical support of the site. I am having problems with the profile verification process and I don't know how to solve them myself. I would like to be contacted as soon as possible to help me through the verification process or to point out my mistakes that I am making during this process.

Apr 24, 2024

Complaint marked as Resolved

Finally figured out this verification thing on the site. Just disabled the popup blocking and everything worked as it should. It's good that I figured it out quickly, otherwise I was beginning to worry that I would lose access to my account.

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