| Address: As told, it is located Hardwar, |
Dear sir / madam, date :- 1st april, 2020
I was searching some patanjali products online on 31st march, 2020 at around 11:00 am & got a number from online [protected] & had made a call in this no & in reply, some body named sunil gupta was telling that he was calling from patanjali ho, haridwar & will be replying me within 10 mints & drop the call. After 10 mints the same person, called me in a different number [protected] & told me to make a product list i want to buy & send them in this no in whatsapp.
Accordingly, i prepared a list of products & send them in whatsapp same no ([protected]). After receiving that, mr. Sunil calculated the total amount of the all products & asked me to pay to bank where he sent a bank details of patanjali as attached herewith, for your verification.
As i do not operate net banking, i told sunil gupta to pay the amount in paytm & sunil also agreed & send a different no [protected] & telling me that this is the no of mr. Sunil kumar who is working as patanjali's account manager & i can pay on that.
After that i paid rs. 1369 on the paytm no [protected] & payment was received & confirmed by sunil gupta & asked me that product will be delivered within two hrs.
After two hrs, i did not receive the products & when i called mr. Sunil gupta, he told that additional amount of rs. 425 will have to be paid as courier charge & he has given a separate no [protected] of mr. Anil & asked me to paytm of rs. 425 on the same no. I called mr. Anil & then he told me that amount (Rs. 425) will have to be paid in advance in the paytm no of same [protected] & then all products will be delivered to your place within 10 mints. I did not have any other option but to paytm of amount rs. 425 on the same no but till i did not receive any product yet & even at the end of day on 31st. They could not come to me for delivery.
The next day on 1st april, on my query, mr. Anil again asking me to add some additional money as rs.115 again. But he could not reply anything when asked for this additional money. But i understood that i already in trapped by them and total rs.[protected]+425) already given to them & gone for ever.
Would request you to please let me know the real fact in my no
[protected] & let me know whether how i will get all products or how to get my all money back. Kindly get me aware of this three person 1) sunil gupta ([protected]), 2) sunil kumar ([protected]) & 3) anil kumar ([protected]) & one more no found in net as ([protected]), which initially sunil gupta picked up & replied me as described above.
Awaiting a positive reply from your end as the credibility of patanjali in our nation is very very outstanding.
Thanks & regds,
Nirmalendu kargupta,
[protected] / n_ [protected]@yahoo.co.in
Patanjali Ayurved customer support has been notified about the posted complaint.