PayTM Mobile Solutions Complaints & Reviews

I have purchased a Refrigerator from PAYTMMALL and received a defective product, so i placed a return request on 14th of Oct and the request was approved on 17th stating Return pick up would be arranged by 23rd OCT which PAYTM failed to do.
On multiple follow up through call/Mail all they said is they are looking in to the issue and will be resolved ASAP by arranging a return pick up, but they are not committing on the return date and after few days they are completely ignoring it, where i have to call them again and the response i receive is we are looking in to it and will be resolved ASAP.

This seems to be a circular thing with no resolution being provided.Request to please resolve this issue.

Resolution : Request for refund amount
Order no: [protected]
Website: https://paytmmall.com

I ordered a formal shirt from Paytm Mall. On the day 22/10/2018, I received a message "Out for delivery: Knight...will be delivered today by VIVEK KUMAR, reachable on [protected]". On that day I didn't get my order but on 23/10/2018 I got another SMS -"Delivered: Knighthood Men Slim fit formal Shirt - blue item was successfully delivered...". But the reality is, I got no order from the delivery man. Then I contacted the given number for 3-4 days continuously and finally, he confirmed that there is not order data in their delivery sheet regarding this order. There is no such order delivered on 23/10/2018 at that address. So I left with no option except this. I hope something will go into my favor from here.

I bought 2 T-shirt of jockey that comes in one package with single delivery at my home and t shirt is not good in quality so i return both T-shirt in 1 package but after that day 2nd person come to pickup 2nd T-shirt what is this? FRAUD DDDDD...
I have pickup receipt...
customer care service is fake i called on that waiting 30minutes and still waiting...
Fraud ddddddd...
Refund my money you fraud company...

I purchased a product of 54 Rs. Due to unsatisfieng i follow the process of cancelation. But paytm not following the process. It didn't take it's product nor they refunding my money.
So please help me to get my refund. Because i don't want this product it is fake.

Order no. [protected]
Date of order : 15 oct 2018
Date of cancellation : 20 oct 2018

My business account showing following error
Dear merchant,

Our risk engine has detected unfair usage pattern in your merchant account and hence, your payment acceptance has been put on hold.

But as per my transaction history, i have not done any unfair use of paytm.

Request you to start my business paytm services once again.
This is the worst thing from paytm, if company have some rules and regulation that should be explained before taking the services, not after availing the services, now we are losing our business as paytm is forcing us to pay 4% of the amount transferred to activate the merchant account. This way we are losing the hope from paytm, and also now we are not using personal paytm app.

I orederd a product nike shoe having order no [protected] of amount 3749 rs.. I received a wrong product and paytm rejected my return request for picking a wrong product. They are not responding my calls and messages. I try so many times for calls and messages. I want refund or replacement for above mention item.. Please provide me solution

Order i'd - [protected] delay in order return pickup no call for order pickup and order status is put on hold fraud is done by paytm pls help sir the company is not contacting for return and return policy is for 15 day only please help me
They are not contacting for order pickup
Order i'd - [protected]
Order return date 25 september 2018
Order status - on hold

I have bought a refrigerator from paytm mall under order number[protected] on 12 october. When i open the refrigerator there is some dents on upper door of it. Due to this i placed an return request whose approval is done by company on 22 october. Till now there is no pickup done by company since 8 days past. If company doesn't pick this product on time how will i get my refund & how i place a order of new refrigerator.

Please see this matter and take suitable action because i am continuously calling the company from last 5 -6 days. They always assured me to do the pickup as soon as possible & tell that we highlight your case & proceed to senior department.

I ordered for a xiaomi vacuum cleaner on 27th October from paytm. Now I have purchased it from market as it was cheaper than paytm price and available quickly as your delivery date is 11th November. I tried many time to cancel this order but it's no cancelable.
Please cancel this order and refund my money immediately.
I tried many times to cancel this order. Also called customer care but even after calling 21 minutes no one answered my call. Since placing the order i am trying to cancel this order but I am not able to do so.

This is my Paytm Mall order no. [protected] after getting the product i raised a return request and they came for pickup once and rescheduled the pickup for next day, from that day no one came to pickup the product yet.
i am delaying all work due to them. And customer care at paytm mall never picks up the call i have called them and waited on call for 24 hours but they never picksup the call. highly dissapointed. plese send paytm mall people in jail for a day then they will know.

I did a transaction for Rs. 41, 575 and applied a promocode TVSELE4300. They have not given me the cashback. Now when I look at my orders I observe that they ‘failed’ my order where the promocode was applied. Then they created another order, where the promo-code application is not shown. Daylight robbery. PayTM: please fix this and effect the cashback immediately, and stop cheating your customers. If you cannot, please cancel this order, and I claim Rs. 10 lacs (Rs. 10, 00, 000.00) additional damages for mental harassment and man-hours wasted.

I have sent 2150 rupees to phone number [protected] through paytm by mistake and now he is not returning to my calls and refusing to refund it .. pls help. He is saying that why did you send in the first place and not at all returning . I threatened id go to police but he said go on. It has already been 3 days since i have sent the amount and i kept a compliant in paytm but no use

An amount of Rs.8911.41 was twice debited from my SB Account while paying electricity bill to MGVCL on 12th October 2018. I was advised by paytm team via SMS that amount of Rs.8911.41 will be credited to my account within 7 to 14 days. Still it was not credited to my account. A request in this regard was preferred with BOB however no response yet. Will paytm initiate to credit said amount of Rs.8911.41 to my SB account and advise me.
Lohidhakshan Nair.

I ordered daikin ac from patym on 16 th of oct, i ordered ftkl50 model and the seller delivered me with dtkl50 model, and when i contacted seller he is telling its one and the same, i requested return on 24th as i was delivered on 24th itself, till now paytm has not approved my return, i prepaid the money to the company, it was around 41k. Customer service is not helpfull, and call gets diconnected every time without any information, and when i call paytm around 1 to 15 mins it take me to connrct to the custom service.

On 9th of october i has ordered ifb washing machine from patym. I did recieve it, but in damaged condition. I asked for return which got approved.

Orderid: [protected]

Later the pick up from delhivery got initiated and they too 10 days to pickup and finally said they cannot pickup this order and closed the shipment.

Now daily i call paytm which never responds and there is no update on the refund or return or pickup.

I need the refund of my order but this is not happening.

Take this complaint seriously. Paytm is fooling many customers

I had ordered in total 4 products. 2 earrings from etnico and 2 phone covers from fashionury throuvh paytm mall. The payment is taken in full by xpressbess courier service but 2 products are not delivered to me out of the 4 products. I mailed at [protected]@ paytm.com and mail delivery failed. I already asked in paytm support too but no one has replied to me. Paytm customer executive never picks the call. Tell me when will i recieve my remaining two poducts? Or paytm credits back me the amount for the 2 products ie. Rs 179 for chandbali earrings and rs 195 for fashionury phone cover.

Do need full as soon i tried to contact u executive but there is no option to call you care center when we call u mention no they advised different no. To call and when we try second no there is only on voice thanks to call paytm and call discncted and there is no body take responsibilty about placed order courier service and paytm service both are useless

I have paid my electricity bill of Rs. 1000/- through Paytm wide order no [protected] dated[protected], But when I select for cash back with this purchase (which was displayed during my purchase) another voucher of Rs. 1000 was attached and deduction done of Rs. 2000/- from my account. I complaint about this several times to Paytm Care, but they said it is non refundable deal. However I have never been asked to check this purchase without certifying any T&C the voucher is attached to my electricity bill payment. I have no need of this voucher o[censored]ber and I am asking to cancel & refund of my amount but no action in this regard by Paytm. In one reply mail it is tell by Paytm resolved & refunded but no refund provided so far. But they are trying to tell as per T&C it is not refundable and never showed / agreed T&C from me.

We were buying a gift card and money got deducted i. E 10k but card is cancelled where money should be refunded in my bank account. But it is not yet come to my account

Order no. [protected]

We tried to contact customer care and there is no direct option to talk to customer care person and no option to file a query to them. It is very frustrating to reach them and not getting anyway

Please help us

To led tv delayed delivery and negligency canceled order
There is [protected], i purchased led tv. From paytm..10 october.. The tv dispatched from seller on 11 oct from bangalore. Same city i have ordered. When i see update there is my tv out for delivery 12oct, but when i call courier guy they said in the evening before 7.30 will reach the parcel to your home.. Fine when i call in in the evening they said the courier not with us.. It was gone through other vehicle.. Fine after that when i call the courier office and guys no responce till morning..
When i see the courier update there is mentioned by courier people customer not availble.. This is the way of courier people making wrong statement.. Then i called morning they said sir today before evening you will recieve. Then when i call 12 clock they are saying it was in there hub so we will delivery tomorow.. Very irresponsible and careless team..
Also mean time i called paytm they are raising complain but there is no action taken from them 3 times called each time they will raise the complaint but not raising complaint.
So i decided to cancel my order...

Thanks paytm for your careless customer handling process..