PayTM Mobile Solutions Complaints & Reviews

Hi,

I bought a laptop online on 30th sept 2018, there was a hardware fault and one of the hinges was not perfect. So i raised a replacement request, and the product i received in my replacement order is also the same. Now i chasing behind paytm from last 5-6 days. And after waiting 30 mins on the call, they say the same thing that issue has been escalated to the concerned team and they will revert back soon. And some time back they started asking me to visit hp service center and get the report for the return.
I asked them when i bought online, why i need to take bear all this pain, is it their responsibility to deliver genuine products.
I specifically my office laptop is also from hp and no board is shaking there
No reply after that.


Order no. [protected]

Dear Sir/ Madam
This is to inform you that an amount of Rs.463.27/- has been debited from my Axis Bank savings account [protected] on 23rd October at around 7.30pm. The e-ticket was never generated through the app but the amount was debited from my aforesaid Axis bank account. The payment gateway was PAYTM MOBILE SOLUTIONS PVT. LTD..
Kindly direct the bank to refund the money to my account for which I will be grateful.
Hope you will do the needful.
Thanking you
Yours truly
Sirshendu Roy Choudhury
Mobile [protected]

I had made one 7500 payment from pnb to shriram transport finance company by my shriram app amount deducts from pnb ac but not transferred to shriram transport finance company. Money goes to paytm mobile solutions please refund my money transactions I'd[protected] dated 03/08/2018.may I know where is my money. Nov says that money transactions was successful and shriram transport finance company says we have not received money account statement showing paytm mobile solutions. How it was possible tell me

This is intimated that there was a call from No.[protected] to victim’s wife No. [protected]. He impersonating as Bank Manager asked about everything regarding ATM and OTP and transferred Rs. 49996/- on dated 24/10/2018 time around 11.30 am from victim Rampriti Sahu
1.Purchase of Rs.19998/- at PTM Txn ...
2.Purchase of Rs 9999/- on POS [protected] at PTM*PAYTM txn 084304
3Purchase of Rs. 19999/- on POS[protected] at paytm txn 451498
4. Mobile No. from where call was made [protected]
1.Purchase of Rs.19998/- at PTM Txn ...
2.Purchase of Rs 9999/- on POS [protected] at PTM*PAYTM txn 084304
3Purchase of Rs. 19999/- on POS[protected] at paytm txn 451498
4. Mobile No. from where call was made [protected]
5 A/c holder name from which money was fraudulently withdrawn Rampriti Sahu, Yashoda Devi. A/C no.[protected], SBI Sarisab pahi-847424.(Madhubani- Bihar)
It is hand folded request that please return back the amount fraudulently transferred from the a/c of an poor old man aged 75+ and punish the culprit.
Contact Mobile No. [protected], [protected].

With my reg. Mobile no [protected] at paytm, i was registered for paytm bussiness account but due to privacy concern i wanted to delete my paytm bussiness account permanently, when i contacted paytm about deleting my account, first they denied of deleting it by saying that bussiness account cant be delete, then they gave me a pathetic idea of not using it for 6 months, automatically account will be delete, but after so many try they agree to delete it, but after few days they only jst hold my account and withdraw my business rights but in system my bussiness account was not deleted, pllzz take action against paytm and delete my bussiness account, name - aarav muradya, mob no - [protected]

Bankspaytm mobile solutions paytm - money deducted but irctc shows pending from bank end


Hi,

I have booked ticket on irctc using paytm from icici bank a/c and the amount debited inr 650 but irctc website showing payment pending from bank end, i checked at my bank statement and it confirmed that money has been debited. Irctc anyway unable to say any status. Kindly confirm as neither i am able to get the status of the booking nor the refund.

The transaction id is : [protected]

The message received from my bank as below:

Dear customer, txn of inr 650.00 done via debit card of acct xx0246 on 25-oct-18. Info: min*ptm*irctc. Avbl bal:inr xxxx. For dispute, call xxxx.

Sir,
I have booked ticket on[protected]. The 1st transaction failed and the amount was deducted and not yet credited. Showing response pending from paytm m. Trans id: [protected]
I have done another transaction on the same day and i have cancelled the tickets. It is showing refunded status to paytm. Refund id: [protected]. But i have not got my money credited for both the transactions. Kindly solve my problem

My order no. [protected]

I bought a tricycle from paytm.. My return request was approved on 14th oct 2018 and my return pickup was supposed to happen before 23rd oct 2018 but till today nobody has come for pickup. I tried calling paytm many times but their customer support is pathetic and my call is kept on hold forever. I also mailed them and they sent a reply saying they are trying to solve the issue... But when i mailed them again yesterday i have not got any response.. Paytm customer support and after sales is pathetic.. Please help me return the product and get my refund from paytm as its been almosts 11 days since my return request

Sir/ma, m
I have order 5 set of door mat through "paytm" on 22/09.2018. Same material was delivered to my address on 01.10.2018.
But while unpacking, it was not found up to the mark which was shown previously in the computer screen. Hence i quote it for return immediately.
Same material was taken back in the evening from my address.
But still the amount is not refund back to my wallet. I request for returning amont to paytm many times but get no result

Hi team,

Am ram sridhar, have a account with paytm. Am using paytm for minor transactions frequently like gas filling, electricity and other payments.

Recently i redeem the amount of 2618/- (Two thousand six eighteen ruppes) from sride app.

Amount was deducted from sride and not got redeemed to paytm account.

Reason shows pending, when i called to customer care… they are forcing me to update any government proof, but i dont see any rule stating that we must submit government documents to private companies.

Recently there was a news that, no need to submit aadhar/pancard documents as kyc to any private sectors.

Customer care is insisting me to submit the documents, as they said because of my paytm transactions reached to limit to 10k (Ten thousand rupees) per month. Until the documents are submitted the amount will not be released to paytm wallet. Otherwise the amount will be released on 1st of the month…. But why should we wait till 1st of the month.

However i have already submitted my pan number.

My question is : why they blocked my amount with them, if any customer try to add the amount to paytm, the app must throw an alert that “you reached ten thousand limit, cannot make the payment to patm wallet” and must revert the amount from where it got triggered in a day or two like other banks does.

I see there is no alert or intimation display to avoid making transaction.
(As app know the transaction history per month)

In my case when i done transaction to paytm they simply accepted but not redeemed to my paytm account wallet, and shows pending.

Please find the attached screenshot for reference.

This shows many customers payments are blocking by paytm and minting the revenue on public.

Paytm is directly the blocking customers payments and insisting to submit the documents, (It was not supposed to do)

Why should we submit our personal and confidential documents paytm?

Why they require our personal data?

Kindly take action on paytm and solution must be provided by paytm and see that it should not impact the others.

Thanks

Ram

Sir,
I want to let you know that my mobile number on paytm is [protected]. On dated 22nd august, 2018, i booked an item namely iball compbook i360, under order id [protected]. The item was delivered to me on dated 30/08/18. But after opening the pack i came to know that the item was wrong as it was not of the colour as i ordered. So i made the return request. Then the item was picked up by paytmmall from my address. After that it was mailed to me that my money will be refunded as transferred into my account, but the sad thing that my money is not refunded me till now.
Since then, regarding this i have made several request by calling customer care for refund my money by proper channel and medium, but nil joy.
Sir, i dont want to be more bother by typing more words for same thing again and again, because i am already so much harrased by paytmmall n team. Now, really it is going to be a legal issue. Hopefully and lastly once again i request you to look into the matter and to do the needful for the same. One the main thing, i dont want my money in paytm account because i am harrased by paytm and i have closed my paytm account. It is passed 2 months and the money will b refunded within 14 days.

Naresh kumar pal

I ordered an earphone from paytm mall order no [protected] on 27th sept 2018, i received my product on 6th october 2018 and found its defective, i placed return request same day within 4 hour and next day wishmaster came and accepted my product from me
After two days when i did not get any type of response from paytm mall i contact to customer care number from there i got no help
From 7th october to 24th october i did not get my refund from paytm mall

Hi,

This is regarding the transaction done in my bank account on[protected].

I have placed the order of 2 sarees in merchant site crazendemand.com and
Paid through the netbanking through paytm gateway during the payment i had
Network issue and i got network error, hence the order is not placed.

Below is the sms alert i received from the bank

The transaction is successful at the bank and pending with paytm mobile solutions.

Could you please check and respond to me, if the amount is pending with you.

Dear customer, your account xx4582 has been debited with inr 2, 798.00 on
03-sep-18. Info: bil*onl*[protected]*paytm m. The available balance is inr
28, 963.23. For dispute, call [protected].

I tried to book my ticket though paytm but payment got deducted and ticket was not booked and even its been 4-5 days my amount did not refunded! Seriously high time as i talked to them many times but there was a casual reply! And after having conversation two to three times one expect it to het clear but seriously no shame! What is this i mean???

I am sneha from mumbai, my sister riddhi savla got a call at oct 2 telling that she has won a scooty from quickmaart. Took slowly 24000/- and other documents from us. As i am earning n not her so i paid all the money through paytm.
I told later it's high time just tell to refund, no scooty
They told to pay next 4000 + 799 (As instant transfer through paytm!

28, 799 is not a small amount for me

Hi team,

I am having very bad experience from paytm mall and supplier paragon bangalore. I have ordered 3 materials from paytm mall from order [protected] on 14.10.2018. So 2 items are from paragon which i received from them on 18.10.2018, with in 10 min after seeing that materials i have created a return order as the material which is ordered is entirely different from the materials received.
The qulaity of the material and also color of the materials are worst. But the issue has started now the return order is getting cancelled by the courier without any proper reason. I have got created again the return order for the same but the courier guy rejected again with out any checking and proper reason. I have tried to contact the paytm customer care but not successfull after trying multiple time for last one week. I am not even getting the return call from paytm mall customer care excutive for checking the issue. Not able to find any solution. Please help for the same.

This is to inform you that i have made the cesc electric bill payment for the month of aug'2018 through paytm on 3rd oct'2018. I have made the payment
For rs.1890/- via netbanking (Order id: [protected]) & it was shown unsuccessful. I then paid for the 2nd time (Order id: [protected]), and since i had rs. 42 in my paytm wallet, i added rs. 1848 to my paytm wallet via netbanking and tried paying again. This time it was successful, and i got receipt from cesc. But i have not got my refund for the previous failed payment yet. I am enclosing my bank statement as proof of aforementioned payments. I hope to get a response from your end soon.

Aloke roy
[protected]

I have purchased one saree from paytmmall and returned it.
Order no. [protected]
Seller has received the item on 6/10/18 but my refund is still pending at their end. Paytm has neither any chat system nor any support mail id. Everytime beed to be in queue for hours to connect on helpline no. Worst online shopping portal. Need my refund asap.
Thanks

I have applied a fastag vide Order No. [protected] for my car from paytm on[protected], delivery schedule[protected], after so many reminders and documents uploading, i did not get the item from paytm. When ever i made a complaint regarding this issue, a ticket number is intimated by paytm and within a day or two on their own they emailed me problem resolved, without delivering the fastag, then again i have to made another complaint. This process in going on.
I have submitted a complaint in our Indian consumer complaints forum on[protected], without delivering the ordered item as usual they marked as resolved in our forum also on[protected].
The ordered item is not yet delivered so for.

My Order No is [protected], and the product is returned due to low quality. the product is reached to seller but the refund is not provided. they asked my bank details and given it 3 times and then they ask to fill a google form and am filled it. but yet now the refund is not provided. please help. and from my pay tm wallet, Rs 25 is deducted with out any reason. the paytm is not providing a customer service.