PayTM Mobile Solutions Complaints & Reviews

Hi team,

I have purchased oppo f9 phone for ₹24000 from paytm in exchange of my old phone lenovo zuk 1 for ₹8250. So the original price for the phone to me was 16000 rupees

Due to minor spot on my old phone they cancelled the exchange.

I requested them to return my oppo f9 phone when it was within the return period because i cannot afford using 25000 phone. ₹16000 was my budget.

They assured me that we will exchange your old phone and will give me the cash back of ₹8250. Every time i call them they only assured me but there was no response from them.

I have mailed them 50 times and there is no reply and response from them.

Now if i am calling them they have blocked me there is no response from them from last two weeks. I am seriously fed up by calling and emailing them again and again on daily basis.

Please help you are my last hope

Ordered Reebok socks, but received low quality socks, which is of different brand. There is no option in the feedback section to select wrong product received. I will not trust paytm from now onwards.
Worst App, worst product, worst management.
I will never trust Paytm any more, worst experience with paytm, never trust on paytm product quality...

Amount deducted from PAYTM Wallet for booking ticket on IRCTC app..But Transaction failed and ticket not booked..

Amount deducted from the wallet on 22 Sept has not yet been refunded yet..

Further, its very ridiculous that PAYTM HELPLINE is fooling the customers.. there is nobody to answer the calls or to assist.. Just keep on jumping from this nos to other numbers.. Rest is the record... which says be online... our executives are busy attending other customers, they will definitely chat once free...BLA BLA BLA BLA... ###...

My Order no. [protected] (trousers) . i have returned it on 22/9/18 and till now 15/10/18 paytm has not refunded the amount in my wallet . they have told that in 14 working days it will be refunded but i dont see any sign of refund of my money in my wallet till date. please Refund my money . Its really important.
How can such a big company can do this kinda stuff . its really ridiculous
PLEASE REFUND MY MONEY

Date of incident- 12/10/2018
Sir,
During the paytm mall maha cashback sale I purchased the following discounted products. The products ordered were 5 TVs from paytm mall(online e-commerce website) on 9th october 2018 with details as:
1. [protected] (SAMSUNG 163cm QA65Q7F 4K Smart QLED TV (NOs. 1) – actual price was 4, 40, 900 and I got it at 89% discount at a price 50, 000 with 5000 cashback.
2. [protected] (SAMSUNG 108cm UA43N5370AULXL N5370 Smart FHD TV (NOs. 2).
3. [protected] (SAMSUNG 108cm UA43N5370AULXL N5370 Smart FHD TV (NOs. 1).
4. [protected] (SAMSUNG 108cm UA43N5370AULXL N5370 Smart FHD TV (NOs. 1).
Note : order no. 2, 3 and 4 contains similar items. The actual price of single item was 58, 900 and I got it at 91% discount at a price of 5, 100.
But after 3 days, the e-company cancelled all my orders on their own behalf. When i made enquiry regarding my orders and i was informed that all my orders has been cancelled due to unavoidable circumstances. When I further complained regarding this, having query reference nos. 90600928, 90617418, 90641151, 90632606. there was no satisfactory solution provided. The company responded repeatedly that my order was cancelled due to unavoidable circumstances and technical glitch and the behavior of the customer care staff on behalf of the company was very unsatisfactory and rude. Furthermore, without providing any feasible solution, the company closed my case. So, please look into the matter and help me providing justice.

Desirable resolution: Please help me getting my above mentioned orders delivered to me at same discounted price with cashback as soon as possible.
Accused Company details: Paytm Mall, subsidiary of One97 Communications Ltd., First Floor Devika Tower, Nehru Place New Delhi – 110019.

I booked Bajaj Geyser( order id- [protected]) on 9/10/18. The item was not dispatched till 11/10/18, I cancelled it due to dispatch delay. The cancellation was initiated by company which appeared in mobile app. On 13/10/18 I received delivery message. I was at home and no delivery took place. Since then, I am trying to contact, but lines are busy and no other way of communication is provided by company. I am still waiting for my refund.

We attempted some tries to book nine tickets but it was showing error. After some time it is showing that the seat was already booked. So we want answer for this paytm app's complaint. I think it is the first complaint for this paytm app. I suggest that don't use this app for booking movie tickets. It is money sucker and all the promo codes are duplicate because, if you apply any promo code after confirmation it tells to book another 3 or 4. I tried but it said to try again.

On 13th october i added rs 5000 to my paytm wallet through my sbi debit card. It showed that paytm transaction has failed and hence no money was added to my paytm wallet but the same amount was deducted from my bank account and has not been refunded yet. Bank members told to talk to paytm customer service. I tried connecting to them but there is no help from their side. Do take strong action against such lack of giving proper service and fraud.

On 13th october i added rs 5000 to my paytm wallet through my sbi debit card. It showed that paytm transaction has failed and hence no money was added to my paytm wallet but the same amount was deducted from my bank account and has been refunded yet. Bank members told to talk to paytm customer service. I tried connecting to them but there is no help from their side. Do take strong action against such lack of giving proper service and fraud.

Order number:-[protected];
Sold&shipping by stylogue
Last month 29th booking of 4t-shirts on paytm mall but dispatch due is delay of my order i complete to paytm mall was contact to me he tells again resend your order sorry for shipping delay but 2nd time my order couldn't be dispatch to paytm mall...
Know i request to please send my order in shortly...

Sir i have ordered earphone from paytm and still i didn't get the earphone.. And the expected delivery was 13 oct. Then i checked tracking id of order it is showing that delivered to delhi. So i thought i can complain for it in paytm.
So they are not lifting my calls too. And not replying for anything that i do like order complain, order cancellation anything

I ordered a megaslim water bottle 1000 ml on 2nd october 2018 instead of this i received some defective bottle naming megasip which is made up of very cheap material and it is not the same product what i have ordered. Requested for return but my request was rejected. I don"t know. Why? I am very much disappointed with the paytm...in future i don't want to use it...

I have ordered a projector in paytm mall. I raised return request because the product is not compatible as mentioned in description so it is fault item. The courier guys revrse picked-up product from me and updated as return request cancelled. No i will not get refund and also product. This is very horrible experience. I have raised many complaints no response for that and also not reachable to customer service number it is saying busy. Please help me to get back my money or product.

I had place an prepaid order [protected] of refrigerator through paytm mall. On the day of expected delivery date they had canceled my order and initiate refund without information. That particular product ad i was getting everywhere in my browsing of internet as well as websites. They are just fraud, only want to increase traffic on their app / website.
(Place order, pay, cancelled by them, register complaint, further follow up, check refund status) all these things increase traffic.

I ordered one bluetooth earphone from paytm mall app but the product i received was cheap and already used, it is damaged also and working very bad. I made a return request on paytm and after 5 days the delivery boy came and took the product and told within 24 hour i will get my money back but its more than 72 hours i didn't get my refund. It usually takes 24 hr for the refund. Please solve my issue. My order no. Is [protected]. Paytm also sells used product to their customers. Please stop this kind of fraud also.

I have just placed an order from paytm. I got a message that your order has been dispatched with our courier partner xpressbees on 3 october 2018. And till now i didnt received the courier. When i am just calling to xpresbees customer care so they are saying that your order is in process. It will take time. How much time you will take it almost 12 days. But i didnt received my courier.

And paytm cancel my order without any valid reason

Hi,

I have booked ticket on irctc using paytm from sbi bank a/c and the amount debited inr 406 but irctc website showing payment pending from bank end, and the money has been deducted. Irctc anyway unable to say any status. Kindly confirm as neither i am able to get the status of the booking nor the refund.
Card no ending from xxxx5704
Patym txn#[protected]
Please kindly look into this matter

I recharge my card but no money is tranfer please help to me. I m calling to your executive since last 4 days but they never receive i know this is your strategy but you have to think for those people who saves money. My humble request to you please transfer my money to my card to know my metro card no and other details call me [protected], [protected]...

Tried to purchase 10000 worth uber voucher with order id [protected], but credit card was charged for that 10000 rs. And order was cancelled. So didnt get any voucher too.
And after trying to reach paytm on 24x7 help center no response and query # 90861684.

Tried calling the customer care and mo response just busy and call on hold msg, each time not less than 30 mins, called three times.

Attached all details on screenshot.

Only 12th oct 2018, i made a tatkal ticket from raipur to jaipur for my colleague.
Pay tm transaction failed twice and so i used my hdfc account and completed the ticket.

I have both email communication from irctc and app notification (Attached) that both the payment failed but in paytm it is showing successful and they are not returning my money from 2 failed transactions.

Please help