PayTM Mobile Solutions Complaints & Reviews

Date of incident- 12/10/2018
Sir,
During the paytm mall maha cashback sale I purchased the following discounted products. The products ordered were 5 TVs from paytm mall(online e-commerce website) on 9th october 2018 with details as:
1. [protected] (SAMSUNG 163cm QA65Q7F 4K Smart QLED TV (NOs. 1) – actual price was 4, 40, 900 and I got it at 89% discount at a price 50, 000 with 5000 cashback.
2. [protected] (SAMSUNG 108cm UA43N5370AULXL N5370 Smart FHD TV (NOs. 2).
3. [protected] (SAMSUNG 108cm UA43N5370AULXL N5370 Smart FHD TV (NOs. 1).
4. [protected] (SAMSUNG 108cm UA43N5370AULXL N5370 Smart FHD TV (NOs. 1).
Note : order no. 2, 3 and 4 contains similar items. The actual price of single item was 58, 900 and I got it at 91% discount at a price of 5, 100.
But after 3 days, the e-company cancelled all my orders on their own behalf. When i made enquiry regarding my orders and i was informed that all my orders has been cancelled due to unavoidable circumstances. When I further complained regarding this, having query reference nos. 90600928, 90617418, 90641151, 90632606. there was no satisfactory solution provided. The company responded repeatedly that my order was cancelled due to unavoidable circumstances and technical glitch and the behavior of the customer care staff on behalf of the company was very unsatisfactory and rude. Furthermore, without providing any feasible solution, the company closed my case. So, please look into the matter and help me providing justice.

Desirable resolution: Please help me getting my above mentioned orders delivered to me at same discounted price with cashback as soon as possible.
Accused Company details: Paytm Mall, subsidiary of One97 Communications Ltd., First Floor Devika Tower, Nehru Place New Delhi – 110019.

I booked Bajaj Geyser( order id- [protected]) on 9/10/18. The item was not dispatched till 11/10/18, I cancelled it due to dispatch delay. The cancellation was initiated by company which appeared in mobile app. On 13/10/18 I received delivery message. I was at home and no delivery took place. Since then, I am trying to contact, but lines are busy and no other way of communication is provided by company. I am still waiting for my refund.

We attempted some tries to book nine tickets but it was showing error. After some time it is showing that the seat was already booked. So we want answer for this paytm app's complaint. I think it is the first complaint for this paytm app. I suggest that don't use this app for booking movie tickets. It is money sucker and all the promo codes are duplicate because, if you apply any promo code after confirmation it tells to book another 3 or 4. I tried but it said to try again.

On 13th october i added rs 5000 to my paytm wallet through my sbi debit card. It showed that paytm transaction has failed and hence no money was added to my paytm wallet but the same amount was deducted from my bank account and has not been refunded yet. Bank members told to talk to paytm customer service. I tried connecting to them but there is no help from their side. Do take strong action against such lack of giving proper service and fraud.

On 13th october i added rs 5000 to my paytm wallet through my sbi debit card. It showed that paytm transaction has failed and hence no money was added to my paytm wallet but the same amount was deducted from my bank account and has been refunded yet. Bank members told to talk to paytm customer service. I tried connecting to them but there is no help from their side. Do take strong action against such lack of giving proper service and fraud.

Order number:-[protected];
Sold&shipping by stylogue
Last month 29th booking of 4t-shirts on paytm mall but dispatch due is delay of my order i complete to paytm mall was contact to me he tells again resend your order sorry for shipping delay but 2nd time my order couldn't be dispatch to paytm mall...
Know i request to please send my order in shortly...

Sir i have ordered earphone from paytm and still i didn't get the earphone.. And the expected delivery was 13 oct. Then i checked tracking id of order it is showing that delivered to delhi. So i thought i can complain for it in paytm.
So they are not lifting my calls too. And not replying for anything that i do like order complain, order cancellation anything

I ordered a megaslim water bottle 1000 ml on 2nd october 2018 instead of this i received some defective bottle naming megasip which is made up of very cheap material and it is not the same product what i have ordered. Requested for return but my request was rejected. I don"t know. Why? I am very much disappointed with the paytm...in future i don't want to use it...

I have ordered a projector in paytm mall. I raised return request because the product is not compatible as mentioned in description so it is fault item. The courier guys revrse picked-up product from me and updated as return request cancelled. No i will not get refund and also product. This is very horrible experience. I have raised many complaints no response for that and also not reachable to customer service number it is saying busy. Please help me to get back my money or product.

I had place an prepaid order [protected] of refrigerator through paytm mall. On the day of expected delivery date they had canceled my order and initiate refund without information. That particular product ad i was getting everywhere in my browsing of internet as well as websites. They are just fraud, only want to increase traffic on their app / website.
(Place order, pay, cancelled by them, register complaint, further follow up, check refund status) all these things increase traffic.

I ordered one bluetooth earphone from paytm mall app but the product i received was cheap and already used, it is damaged also and working very bad. I made a return request on paytm and after 5 days the delivery boy came and took the product and told within 24 hour i will get my money back but its more than 72 hours i didn't get my refund. It usually takes 24 hr for the refund. Please solve my issue. My order no. Is [protected]. Paytm also sells used product to their customers. Please stop this kind of fraud also.

I have just placed an order from paytm. I got a message that your order has been dispatched with our courier partner xpressbees on 3 october 2018. And till now i didnt received the courier. When i am just calling to xpresbees customer care so they are saying that your order is in process. It will take time. How much time you will take it almost 12 days. But i didnt received my courier.

And paytm cancel my order without any valid reason

Hi,

I have booked ticket on irctc using paytm from sbi bank a/c and the amount debited inr 406 but irctc website showing payment pending from bank end, and the money has been deducted. Irctc anyway unable to say any status. Kindly confirm as neither i am able to get the status of the booking nor the refund.
Card no ending from xxxx5704
Patym txn#[protected]
Please kindly look into this matter

I recharge my card but no money is tranfer please help to me. I m calling to your executive since last 4 days but they never receive i know this is your strategy but you have to think for those people who saves money. My humble request to you please transfer my money to my card to know my metro card no and other details call me [protected], [protected]...

Tried to purchase 10000 worth uber voucher with order id [protected], but credit card was charged for that 10000 rs. And order was cancelled. So didnt get any voucher too.
And after trying to reach paytm on 24x7 help center no response and query # 90861684.

Tried calling the customer care and mo response just busy and call on hold msg, each time not less than 30 mins, called three times.

Attached all details on screenshot.

Only 12th oct 2018, i made a tatkal ticket from raipur to jaipur for my colleague.
Pay tm transaction failed twice and so i used my hdfc account and completed the ticket.

I have both email communication from irctc and app notification (Attached) that both the payment failed but in paytm it is showing successful and they are not returning my money from 2 failed transactions.

Please help

I was paid of Rs.1219/- on paytm mall against purchase of allen Solly brand shirt on dated-13/10/218 9.34 pm through hdfc credit card but no confirmation of order received.
On sms from hdfc bank credit cards, message received as Rs 1219/- debited on account of payment to paytm14226. Kindly escalate the same for early refund or confirmation of order.for which remain great ful to you
. Regards Prakash mohapatra

Hi, i tried booking train tickets from ujjain to jaipur (Jaipur exp) for 27/10/18 using the paytm apps option to book, using the irctc id : sanchaybajaj, the transaction amount was deducted from my bank but the tickets were not booked nor did i receive a refund of my amount, on the irctc website its not coming under the failed transactions section and when i am calling the irctc care free number they are abruptly disconnecting the call. Kindly look into it

I have purchased a more deal on 11th oct 2018 from paytm where i paid rs 5050 to purchase it. I am suppose to get rs 5100 back, on which i will got rs 50 cashback and the remaining as voucher of rs 5050 via email. Now as instructed i need to apply this voucher that i received to add money in paytm, however while applying this coupon against add money section in paytm of rs 5100 it said successfully applied 5050 and remaining rs 50 i needed to pay. But when it took me to the payment section for me to pay the balance of rs 50, it failed the transaction. And the voucher of rs 5050 cannot be added to paytm wallet. Please find all the supporting attachments. I help me to get my money back.

I 've ordered refrigerator samsung side by side door, it supposed to deliver on 12th oct, but there no updates from paytm team why it is not delivered or when will be new delivery date. Item cost was 70k.
I am not happy with paytm team, it looks they are just ignoring customer.

Even i try to reach the team many ways but i didnt get any response back from them.

Please help me to get product as soon as possible.

Thanks.