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PayTM Mobile Solutions Complaints & Reviews

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Updated: Apr 23, 2025

Complaints 20044

Resolved

1743

Unresolved

18301

Bad 😕 It seems that PayTM Mobile Solutions has not focused enough on responding to their consumers’ feedback. Because of this, many concerns and issues remain unaddressed, making customers feel ignored and dissatisfied with their experiences.

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PayTM Mobile Solutions reviews & complaints page 152

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Address: Thane, Maharashtra, 421301

Website: [email protected]

We have recharged rupees 10 but you said offer close but when offered was going on at that time we inform you we are unable to get offer amount voucher is still unused I am requesting you to please open link and give to us 10 rupees only in my account I sent you email also kindly keep honestly in business don't cheated to customers I spoke with nodal officer but still we didn't get resolution

Oct 09, 2018

Updated by klnagrani [protected]

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I have ordered a product from paytm mall on 22 September 2018 via order no [protected] as per them my order was supposed to be delivered by 7 oct but today is 9 October and there is no such delivery frim there end and also while we are trying to track our order sent by them via ALLJOY courier servies we are unable to track... Its a TRAP. . They are makung us fool... They are not even picking calls neither paytm nor alljoy... What a fake site they are running... You should take action against them... Also i want full refund of my payment made and also an apology from them as they are harrasing me so much.

Regards
Mitesh Mahajan

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Address: New Delhi, Delhi, 110051

I had ordered a bluetooth device last week, as per latest update on my app it says the order is delivered. But has not yet arrived to me. Its not the first time Paytm delivery representative has done such instances. Before 2 weeks as well i ordered some hair dryer but it did not delIver as the delivery boy did not deliver to correct address which led to cancellation of my order. Request you to kindly refund my amount dedudcted for bluetooth device. Let me know in case some other details are required

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Address: 723213

Website: paytm.com

I book a ticket through Paytm online IRCTC from HOWRAH(HWH) junction to Bokaro Steel City(BKSC) at the date 19-Sep-2018.
My PNR number is [protected]. Some reason I cancelled my ticket. After cancellation I did not get my money back.
My ticket fare is Rs.300 and out of Rs.300 I get only Rs.60 and Rs.240 is cut down. Please resolve my issue and refud my money as soon as possible.

Feb 7, 2019

Complaint marked as Resolved

Oct 17, 2018

Updated by S@n@ullahAnsari Approx one month is over but my money is not credit in my account.

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Address: Lucknow, Uttar Pradesh, 226010

Website: www.Paytm.com

Dear Sir/Madam,

As per above order number I had ordered 3 Sarees in which 1 saree was delivered but rest of the 2 sarees has got cancelled at your end, the reason which was told to me that courier not picked up in certain time.

Now its approx 45 days and I have not received my refunded amount (Rs.349.00 + Rs. 449.00)

Your customer service number is pathetic, I was on hold approx 30 minutes and not able to talk customer care.

Please refund my amount. I am your decent customer.

Regards,

Vipin Gupta
[protected]

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Address: Bareilly, Uttar Pradesh, 110025

Website: Dch.watches.in

Sir, a webiste dch. Watches.in has create for scam i ordered watches from dch and i give money by paytm qr there is 100 cb for payment of paytm qr. I paid 1400 after few minute this site has been deleted i. This site make for big scam but i did not got my ordered and i complaint paytm who gives merchant qr code of customer, paytm gave me addres of merchant but did not gave his/her phone number i went there addres but no one available on this adress, address was also fake but paytm did not give my 1400 i want 1400 from paytm or merchant user phone number please sir help me..

+1 videos

Oct 23, 2018

Complaint marked as Resolved

Sir, aperson create fake site for big scam and after few minutes site was deleted and i order a watch of rs 1400 through paytm qr code but the scamer create paytm merchant account with fake address and paytm gave me scamer fake addres, and scamer use fake address and create paytm merchant account on fake address and scamer mobile number is switch off nber is also fake and paytm provide of scamer paytm merchant qr code without verify documents so paytm is also a cheater who provide merchant qr code on fake documents and phone number so i want 1400 rs of paytm because if paytm verify all details of scamer then did not scam with me so please help me and refund me 1400 rs from paytm

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Priojit Mukherjee

from Kolkata, West Bengal

Oct 9, 2018

Can't processing postpaid bill through paytm .

a person scam with me 1400 rip by paytm qr - Comment #3233466 - Image #0

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Address: 147001

Website: paytm.com

Hi,
We have ordered fastag from paytm website on date 7-9-18 with
Order # [protected]. Its dispatch due from 25-9-18 and till date we have not receive the fastag. Neither we cancel this order or still we have not receive our money back. We call to customer care many times bit no one is picking phone. We have raise this issue many times but till no resolution is provided by paytm. Some of complaints details are as 89131257, 85671339, 86243400 and 86240597.
Kindly cancel my order or provide the fastag asap.

+1 photos

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Sanjit bairagi

Oct 9, 2018

Reference number [protected] wrong number recherche refund my amount

fastag not received. - Comment #3233313 - Image #0

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Address: Amritsar, Punjab, 143001

I am online shoppers and frequently buy products online. I have purchased go extra walnut from Paytm and found product crushed and packing was not good. I initiated return but no resolve till now. This is very bad experience from Paytm customer care. I will not advise to buy products from Paytm in lieu of cash back. They are fraud. They don't listen you and just sell products by anyway

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Bindu Modi

from Surat, Gujarat

Oct 10, 2018

Pls do somthing i cannt use promocode
I cannt get cashback rupees back in my pay tm account so do something as soon as possible early i receive bt suddenly i cannot receive money in cash back offer

damaged food product - Comment #3234134 - Image #0

C

Chotu_123jain

from Chennai, Tamil Nadu

Oct 10, 2018

My amount has been deducted from my paytm bank account at PAYTM NOIDA UPIN

damaged food product - Comment #3234225 - Image #0

A

aabbhsj

from Rajkot, Gujarat

Oct 10, 2018

24 hour is done but still i not got my money . i book air ticket and i call a consumer care but still i not got my money i want my money.booking ID [protected]

damaged food product - Comment #3234351 - Image #0

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Address: Bhiwani, Haryana, 127306

Website: paytm.com

Hello Team,

I have purchased a AccuCheck Active strips from Paytm Mall but once I got it was damage...nd now they are saying this product is not in return and replace policy though I have submit complaint just in next day from the day I received this product. And now i m trying to made a contact with Paytm but not able to get in touch with them neither via call nor via email.When I am sending mail it bounce back and once I tried to made call their number is continuously busy.

Oct 15, 2018

Updated by Viamran Any update

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Khushi Patidar

from Jawad, Madhya Pradesh

Oct 10, 2018

I tried to see show timmings and other details of a movie to book my show on your application paytm but it showed some error and i was not able to book my show and see the shows and available seats .

damage product not returning - Comment #3234200 - Image #0

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Address: Ajmer, Rajasthan, 305801

Dear sir,

I ordered a golden panjabi kada by paytm mall and item will be returened due to quality not good then return request and item will be pic up by courier and refund not received 6 days and many times call customer care but not responding please help sir i hope you look inti matter and as well as solve it
I use paytm all paytm all type order
Order number - [protected]
Name-deepak sharma
Mo - [protected]

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Address: Mumbai City, Maharashtra, 400001

Website: paytmmall.com

I have order for bluetooth headset on 24sep 2018 through paymtmall however i have still not received the item also i dont have option to cancel the product its more than 15day and its still not shipped i tried contacting paymt customer care however its always busy even in midnight no help i things its fraud the seller on paymt is whitecherry order no. [protected] i have oerder on
24 september 2018 please i dont want the product its anymore i want refund asap... Thanks

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Address: 205001

Mera name sachin kumar h mera paytm mobile number [protected] hai meri mail id [protected]@gmail.com
Sir mene date 26/09/2018 ko ek jio mob. Number[protected] p recharge kiya per bablace wallet se debit ho gya but rechage nhi hua customer care pe call karne pe mujhe btaya gya ki apka rechage unsucessfull ho gya h aap dobara se recharge kijiye apka jo debited balance 7-14working days m refund ho jayega but mers refund nhi hua us jio k number p dobara se recharge ho gya jiski muje phle jaankari nhi de gyi thi or double recharge wajah se loss hua mera paisa.

+2 photos

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Hi, paytm has blocked my account saying that it is fraudulent account. I have submitted all the relevant documents and made the account active again. However they have deducted the money from my paytm wallet. I have submitted a request in paytm 24/7 customer support and it's been 10working days i am without any reply from them. Please do needful and get this sorted for me.
Paytm complaint reference number: 88974833

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Address: 229001

Hi i am shubham,
My paytm account is temporarily blocked
It has balance of 74400, it's too much for me!
Your team is not unblocking it! I have all my money it, they are saying we have suspicious activity on my number, but i have done no supicious activity!
This is wrong, your team is not returning my money n not unblocking my account! This is wrong! Please help me get my money back.
This is unjust on us, paytm is not unblocking n not giving back my money!
My paytm - [protected]
Email - [protected]@gmail.com

+1 photos

Oct 8, 2018

Complaint marked as Resolved

Sir, Paytm has sent me this message - "Hi Shubham, Your account has been blocked as our security and fraud prevention system has observed that your account was being detected doing suspicious activities that violate Paytm's Terms & Conditions. The matter is under investigation and there might be a possibility of further legal action. Thanks!"" Please help me get my money back and account.

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Address: 110091

I made a recharge in delhi metro card on 3.10.2018 at 9.14 am. Due to sufficient balance and due to emergency to travel to my destination i don't use that card in avm machine and same day i came from my destination to my another destination by cab. The next day when i put my card on avm machine it was showing no balance. But the transaction was showing success for rs. 1000. My order number was[protected] and transaction no. [protected].
Please refund my 1000 rs.

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Address: 581317

Website: Paytym

Because of a wrongly purchased voucher unknowingly amount of rupees 1000 got deducted from my bank account which was none of my mistake to select that voucher.
As i tried to do my premium payment through paytym mode automatically the voucher got selected and the amount also got deducted within no second.
As i raised the issue with it to paytym helpline centre yesterday evening they asked me to wait for atleast next 24 hours to refund the amount to bank but that didn't happen so.
Now they are asking to wait again for next 24 hours.
For me using paytym as a payment mode has put me into a loss and what is the benefit o[censored]sing paytym

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Address: Pune, Maharashtra, 411007

Website: paytm.com

I buy a wallet from paytm it is about 299rs i pay 259rs through ATM and there is 40 rs is already in my paytm account that is total payment is 299 and 200 is cashback is added in my account my order no is [protected] but because of wrong item is received i return to paytm but there is 99rs is still not refunded in my any of account.

Oct 07, 2018

Updated by bodhivardhan i calls, massages so many time to company but is not receive the calls and no any reply from paytm.

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Address: Dakshina Kannada, Karnataka, 575016

Website: Ptm transaction

Yday by mistake 1500 rs transferred from my Ptm account kindly help to get it reverse back to my account or my wallet last four digit of yday transaction is 5340 & 9980 kindly help to get it resolved my registered no. Is [protected] or plz check with [protected]

+3 photos

Oct 06, 2018

Updated by Praveen260407 By mistake 1500 rs been transfer to Ptm no. [protected] transaction no.[protected]&[protected]

Oct 06, 2018

Updated by Praveen260407 Yday by mistake amount transfer to mobile no [protected] transaction no.[protected] and [protected] kindly help to get it reverse to my Ptm wallet or my account

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Hello,

I would like to inform that i tried to book bus ticket from paytm on 23rd aug 2018, money got deducted from my sbi account but booking got failed with error message. I reported the incidence very next but my issue didn't got resolved, i was diverted many times through reverted mails. I was asked to contact bank to get refund. I visited home branch they said money has been sent from their side and i took statement from 23rd aug to 30th september 2018 as a proof and mailed to paytm as asked from their side but no solution provided yet. So, i would like to request you to please look after it asap. You can find the details below regarding the issue.

Amount - 794.00
Txn id - icid7b4ad33eb14484388b2085bd4d78dd1

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Address: Ujjain, Madhya Pradesh, 456335

Dear sir,
I have order 1 mobile phone cost 699, my bank payment done via Paytm but 3party order fail kindly check and refund my payment detail below

Hello! Your A/c no. 987626 has been debited by Rs. 699 on.Info: INB/[protected]/PAYTM MOBILE SOLUTIONS PVT.

Regard
Virendra

+1 photos

Oct 06, 2018

Updated by Virendra mandal Please do the needful

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