PayTM Mobile Solutions Complaints & Reviews

I've ordered a camera with Paytm for Rs 41 K and was delivered on Sep 26th. The order had 10 days return guarantee from Paytm while buying. In a day i realized the product is a used product and warranty started for the product on 9th Sep itself though i bought it i bought it on 25th Sep.

The product is faulty and when i raised return request on 28th Sep, and repeated follow up till 30th Sep Paytm mall never responded. Then on 30th Sep they respond telling the return request rejected as the product has been tampered. The return was never picked or Paytm team never responded, then how can they claim its tampered with. Very hopeless behavior from customer care and they hardly respond to any mails or tweets. Entire leadership team is responsible for the same.

I am order head phones its become 10 days but no call from paytm and order not delivered. so now I want cancel my order but cancel option is not there. If I call customer service thay not respond put my call on hold.iam lost 40 rs balance to customer service .so tell me how to cancel my order. so please solve my problem. I want my order money with in 2days

I have booked 4 tickets from paytm on irctc and money also is debited from my one of the paytms acc however it shows pending from the bank there. What type of network do you guys have, I am waiting to book my tickets and here I am waiting for this confirmation. Seriously always I have to be disappointed from paytm and the worst part we cannot get in touch with any customer support team.

Mera mobile cash back order number [protected] hai jisme mobile exchange offer hai. Maine apne old mobile oppo f1s se exchange offer me oppo f9 pro liya. Jisme mere mobile ko exchange ke liye paytm duwara le liya gaya hai pr exchange cashback abhi tak mujhe nhi mila hai. So plz iss order number ki complaint solve kare.

Regards
Yash pal singh
Mobile no. [protected]

Thanks.

I had order for samsung headphone original but when we received box.
Box is empty and we call delivery boy for complain he is not pick-up phone please do needfull help thanks
Gaurav pachori
[protected]

Fraud calls :-

They are calling and telling to i m from paytm mall employee and reminding our last purchase frm mall. And then telling u are selected for lucky winner draw. And offer to gift and ask to choose one from any five of it and then ask to add cart any item minimum of rs. 4000/- as i ask why so they telling as per govt rules direct gift can not be deliver without any traction in to 10% of gift amt. So then they again call to hv you added any item in cart and do not go for pay it just add in to cart then one merchant code will be giving by paytm mall that u hv to enter it in pay option. And order status will be packed along with gift and its details will be showing in paytm my order u can track it also. But that is not code its fraud’s mobile no which showing paytm mall symbol. So money goes to frauds account.

So i asked why they came to knew our last puchase order it must be confidential. Pls stop this frauds as i m victim and lost 5990/-

As you have to put caution or alert on home page or site of paytm app and website to stop these frauds and keep our order details as private and secure with your server only

Do needful and take necessary actions

Hi,

I have not received the refund of 1315 against
transaction number[protected] which was of rs 1514.
The transaction was done through paytm to book train tickets. I have already cancelled the tickets but have not got my money back. I have checked with payment team who said that the refund has been processed.
There were two transaction made both of 1514. I have received refund for the first one, but not for the second transaction.

Im Shiwang Kaushal from Dhanbad my paytm no is [protected]
I have to register a complain regarding your product wahich i purchased from paytm.
Your company is cheating their customers while sending a duplicate products. I was purchased a wipro led bulb of 15w and the product that i have received is not genuine. Please help me regarding this.

Sir, maine mere ek dost k account me 3000rs transfer kiye.. Lekin vo dost ko paise mile hi nicole, maine his account me vo money bheje vo hai uska hi par vo kisi aur ek bhi bank se link hai shayad.. Q ki usko vo paise mile hi ni, aur mere account se deduct huye. Maine paytmoffline se bheje paise.. Par vo uske account me credit no huye, aur meko refund bhi ni aaya.. Abhi aap batayiye ki ispe kya solution hai.?
Plz solve kijiye ye problem.

I bought earphone 4 month ago and i got six month warranty also but when i go to the service centre they are not accepting my invoice why i don't. But before purchasing the product i read tge description there clearly write that for claiming warranty you can use your invoice now i'm in deep thinking that samsung is fraud or paytm. I want solution on it untill i will make a fraud video and post on facebook and youtube also.

I ordered a water purifier in offer. But as order place after 3-4 days they cancelled my order without any notice or inform. As i ask for reason they said due to unavoidable circumstances order is cancelled.
But why?? They refunded me, but i want that product in that offer price
Details-
Order id - [protected]
Contact no - [protected]

As ready to pay again for this product for same price.

Sir
I had placed koryo 6.2 automatic washing machine throgh paytm which has to be delivered to me by 24 oct 2018 but was automatically cancelled on the day of delivery. Now i have placed the same order again and no action has been taken till now.

The delay is causing inconvenience.

Paytm no [protected]
Old order no [protected]
New order no [protected]

Please ensure that product gets delivered this time. I have called customer care sevral time but they gave assurance but no steps taken.

Dear sir/maa'm,
I have requested for replacement for size issue on 25.09.2018 for order id - [protected], the courier person rejected the pickup for which i raised the query and then it was reschedule. However, i got message on 26.09.2018 for pickup but the courier person has not attended to pickup the courier but i got the message stating that "your shipment was not pick by our rider due to quality check failure at your doorstep" without attending me. The same person mr. Dipesh khambe (Mobile no. [protected]) who attended earlier has rejected the shipment without attending the product. Again on 27.09.2018 i raised query and the same thing happen he didn't attended and rejected the courier pickup. Kindly help me asap as he is doing this intentionally. Kindly reschedule the replacement.

I had booked ticket on 26th september 2018 at 6pm but after deducting amount i didn't get any booking confirmation i called to ur paytm customer care also they said if after 20 minutes you didn't get any booking confirmation you can book new ticket amount will be refund previous ticket so booked new ticket but still not yet refunded my amount please do refund my amount as soon as possible
Abhijit
[protected]

Order no-[protected] they delivered me fake products (Jack & jones sneakers). They promised me that they will replace order in between 15 days as they dont having a stock. After 20 days they refused to replace. They fooled me. They were selling fake products under the “great cashback offer”its high time. Dont take customer on granted. Stop selling fake products. After complaining on paytm they just want to waste my time... They call me with no resolution and waste my time... They don’t talk with respect... Paytm stop 🛑 our money is vey important for us. Dont robe us

Hi,

This is with reference to upi transection id[protected] and[protected].

I have been calling there customer support from last 2 days and even they are not directing me in the right direction. The issue is been on going since last 2 days without any proper support from paytm care. The customer support is pathetic and they are always providing me with different time stating that the issue will get resolved.

I am on call with them from last 2 hours still no one is bothered to transfer the call to there team lead.

This customer support standard in india should improve as this is not how a customer support is provided. I will be helpful if some actions are being taken from the team against paytm.

Regards,
Guddu roy
[protected]

When i order it shows your order will be delievered by 27th september and after 1 day it shows 29 th september and today it shows 1st october and also till the order is not dispatched.. And paytm customer care says 3rd october... What the hell you are doing.4-5 days gone but order not dispatched... Please help me to get the solutions... So many days are gone

I pay rs. 800 via paytm to airtel against bill of my mobile number [protected] on 24 sep. 18. But up tlll now no deposit so please care of my complaint and resolve as soon as possible.
Very trouble without payment my mobile not active. So all works and communications stop.
Paytm send to me order is successfully. Then why airtel says no received any amount against [protected] via paytm. Further i request to need action immediately for payment and solve my complaint

Dear concern,

I am harrasing last 6 months, company's representative mr. Beant singh, village kothe sandhu, distt. Faridkot (Pb)-151203. Is not giving the service & not come to me.
Please got the action against mr. Beant singh. He is working at faridkot (Punjab)-151203
I shall be thankfull to you.

Regards,
Sushil kumar (Wadhwa enterprises)
Railway road, old bus stand
Near talwandi fatak.
Faridkot-151203
Cont-[protected].

I had placed order with Paytm having [protected] and it was being shipped by Xpressbees courier. Xprexxbees shows order delivered but no one delivered ordered. Contact number was given for Deepak as a courier delivery boy. I called him so he said, mistakenly it has been updated on your order as it was to be updated on other order. So your order will be delivered tomorrow. I called him and other day so he said contact company as we do not have any order for you. Contacted xpressbees they said that they are logging the complain. No action has been taken yet by them it has now been two days. They have embezzled my packet my order and harassing me whenever I called him to get the status. Paytm has given 24 hours contact number but then never available on the phone I tried multiple times to contact Paytm about it but they are never reachable due to high call volumes. I went tried to contact them at 5 a.m. in the morning and finding the same message on IVR that due to call volume how are represented you are busy at the moment so it seems it is fake because at 5 p.m. I don't think that Paytm number should be that much busy. Nobody is there from Paytm or xpressbees to look into this matter my money has been taken out and I am left with blank hand.