PayTM Mobile Solutions Complaints & Reviews

I ordered a projector on paytm mall of egate from egate ghaziabad up, on Aug 14 . I received the package on Aug 21 outside of my office address by an unknown person ( usually product delivered inside office by known person) . I got all the accessories excluding the product (projector). I raised the concern on paytm mall, they rejected twice . Then I spoke with them they asked me to wait, I waited almost a month and now they said that they will not help as they delivered the product. I escalated the issue on Twitter as well, nothing happen. Order number [protected] Please help.

Hello sir, i am totally harassed with paytm because i forgot my paytm password and i call about 1000 times customer care no., but every time said that '' you are not dialing a valid number ''...
I call lots of customer care number but no any benifit...
Please sir help me for paytm login...
I am calling customer care but i can not get any solution...

Hi,

My mother got a call on 16th september'18 from a person giving his identification that he belongs to sbi debit card department. The guy over the call created a panic situation by informing my mother that her sbi account will get suspended because of kyc information not been updated. With that the guy also informed my mother that the debit card which she is using will get expire within next 2 days and my mother will not be able to recover her money due to the account suspension. The guy then took my mother's debit card details and sent message to her phone that an amount of rs49999.0 will be going to deduct because of the above stated reason. Then one more message came to her phone stating that to provide the one time password to finish the transaction. That last message forced my mother to gave second thought as this case looks very much suspicious and she denied share the otp with that guy. Then the person actually started retaliating and threatened my monther many times by calling her that she will loose all her money if she doesn't share the otp. The first message which came to my mother was something like that: thank you for using your sbi debit card xxxx for a purchase worth rs49999.0 on pos[protected] at paytm txn#[protected]... The other message was: your otp for online purchase of rs49999.00 at paytm thru sbi debit card... As my mother didn't share the otp, so i am kind of sure that the amount has not credited to the fraudulent account. But, the sadest part is that the amount has been debited from my mother's account. So, i would like to know how can my mother's money be recovered.

Sir I just booked ticket from IRCTC payment through Paytm. Ticket not ordered but amount debited from my bank account via UPI. Paytm not noticing this transaction on its passbook. What about my money I have mail with order ID [protected] for confirmation. Customer service not responding.

@Paytm

I am using using paytm from last 3 years and from last 6 month you guys have blocked my account without any reason and when i raised it you cybercell they want a statement and provided me a card last 4 digit which is not belong to me what a pathetic service you guys have

Paytm / cancel करो? कुछ तो गड़बड़ है.
• the interesting story about paytm. I booked a blue tooth speaker zoook zb rocker boom box on paytm mall on 03.08.2018 vide order no. [protected] with computer craft dehradoon. While i kept waiting the order was delayed and the delivery date was extended by 2 days on every due date. When the item was not delivered, i cancelled on 16.08.2018.
• on the same day i. E. 16.08.2018, vide order no. [protected], i again booked the same item on paytm mall with different supplier m/s nihar market hyderabad presuming the problem with vendor. After prolong delay, delivery date was extending 2 days on every delivery date and finally, the order was cancelled by paytm on 24.08.2018 in their own.
• presuming genuine reasons and believing on paytm, i again booked the same item on 24.08.2018 vide order no. [protected] with different vendor m/s kme trader hyderabad, thinking positively that at least this time, i will get the item. Again the same story happened. Delivery date delayed and on every due date the delivery date was extended by 2 days and ultimately the order was cancelled by paytm on 4.09.2018.
Will paytm investigate the issue? And give satisfactory reasons? This is very serious issue.

I have added rs. 500 in my wife's alka vyas in paytm wallat account wrongly.

After verification it was found that i have added in my wife;s other jio paytm mobile number instead of vodafone no., kyc of this number not done. My wife has already vodafone no. Paytm,.

My wife is trying to open jio new paytm but rs. 500/- is not indicating and opening. Hence, she is unable to use / send back 500 to me.

I have verify my bob account rs. 500 has been debited on[protected] in paytm account - jio mob. No. Of my wife (Alka vyas).

Pl arrange to refund or add rs. 500 in my paytm account or my wife vodafone paytm account (Kyc done).

Pl respond and do the needful.
Regards
Sanjay vyas

Hi,

Hi,

I have booked ticket on irctc using paytm from hdfc bank a/c and the amount debited inr 265 but irctc website showing payment pending from bank end, i checked at my bank statement and it confirmed that money has been debited. Irctc anyway unable to say any status. Kindly confirm as neither i am able to get the status of the booking nor the refund. I have booked my ticket on 02 sep 2018 till i don't received my refund.

Transaction id is [protected]

Hi i have bought two kurties. But before delivery i cancelled them. Now i have not received my money back. Cash back amount has been deducted.

When no product has been delivered how can you deduct cash back amount stating that this is rbi guidelines. It is not a small amount for one product it is 971 and for other it is 419 rupees.

I have tried calling 24*7 support number many times but was kept on hold for hous without connecting to agent. No other way to communicate with paytm support

My order number is [protected] and [protected].

Please address my concerns on priority and get me my money back.

Looking forward for quick action.

Thanks,

Best regards.
Sandeep mathur

It's been 50 days till date no cashback! Complaint id : 85853974

I'm writing this as one of the formal written complaint/grievance, as paytm has stopped replying to emails these days (Before i take other lagal actions) and it's almost impossible to get through their pathetic customer service, too useless and carefree, they don't care. They give rude & scripted replies, in case you are able to get through. If your money is stuck with paytm, customer service department is simply there to aggravate the situation. It's become hopeless. However, i don't like to get cheated, hence plan to take this to a logical conclusion.

We ordered a glomin California almond raw 500g 1pkt on12sep 2018 by order no [protected] our consignment reach at jamshedpur on15 sep the Deliveryman
call me to collect the consignment he doesn't delivered your consignment at home.
If he's not delivered our consignment at home please return it and refund my money.
Thanks.

I ordered a product on 14 august 2018 it was delivered to me but the product delivered to me was different to the product i ordered i requested the return but no one contacted me for return pickup i called the help executive 4 times but they keep on saying ur product will pickup today tomorrow but no one called me i suffered a loss due to this its been going to be a month i am troubled with this

I purchased a bluetooth earphone from paytm. I have already done payement for it and it is not being delivered now. It was supposed to be delivered by 13th september but no clue where my product is right now. There is no updation in tracking details and whenever i try to contact them, there is no option of texting or calling just simply a pre recorded text display which says your product will be delivered by 13th sept. And when i try to call, they won’t pickup.

Sir today 15/09/2018, 10 to 11 am through my account [protected], sbin0003025, 5 times trasaction by fraudulent occurs paytm trasaction 709611, 708496, 189364, 18737, 186277 total 49000 deducted in 5 times Plz cancell this trasaction immediately and refund my today deducted ammount my mobile no [protected] help me please

Hi,

I want to know why my order status is 'delivered' when the product is not delivered yet?
Atleast the courier should call and let me know that order will be delivered late or whatever before marking the status delivered.
The paytm mall app doesn't have option to raise a complaint.
The order delivery section says please call the courier.
The courier is not responding.
The delivery guy never called me where he delivered the product.
The paytm customer care is not responding.
The order was marked delivered purposely after 6pm so that the customer care service is not reachable.
The machine says their working hours are 10 to 6pm.
Now its a weekend and the app says such issues should be raised within 72 hours.
What kind of service is this?
Please respond.

Thank you,
Prasad patil

Txn shown failed but amont deducted
Upi reference no. Is[protected]

I sent money from DBS bank to CITI bank through paytm upi amount is deducted aagainst failed transaction but not refunded back to my account.

Txn shown failed but amont deducted
Upi reference no. Is[protected]

Someone addressed me as a railway irctc employee while making a telephonic call related with cancellation tickets refund.
He however deducted my money from my sbi savings account no. Xxxxxx97415 of rs.690. And rs 190. The details information on transactions is as:
Date:10/9/2018 time 4:28 32 hrs.
Cust. Ref.[protected]
Debited vpa [protected]@sbi
Debited a/c:xxxxxxx7415
Remarks closed oid [protected]@payton gold.

Second transaction is as:
Date 10/9/2018 4:19:51 hrs
Cust. Ref. No.[protected]
Debited cap [protected]@sbi
Credited to paytm @icicle
Remarks oid [protected]@paytm gold

Pl. Help me to credit my a/c..

Hai,

This is to inform you that, Had placed an order by Paytm order number is [protected] i didnt receive my parcel yet but its showing as delivered on september 12th by blue dart courier services and i didnt get any call from paytm too. i tried to call paytm customer service they didnt response for my call.please help me.

Soap instead of mobile
Dear paytm team,

This is really very shameful for paytm that i yogendra vats ordered a mobile phone (Dated: july 08, 2017) through paytm and today i have received a soap inside the mobile phone box. So, dear paytm team, can you please justify the same. I am also trying to get in touch with your customer care executive from morning but there is no representative to take call due to heavy call waiting list.
The phone value is rs. 14949 (Motorola moto g4 plus). I am really very upset and going to take legal proceeding against the paytm. I need my money back.
Please find the attached photo of mobile phone box.

Paytm upi
Very bad service
I dont know my amount deducted from dbs side or paytm upi side
But i urgently needs this money

I sent money from dbs bank to citi bank through paytm upi amount is deducted aagainst failed transaction but not refunded back to my account.
Txn shown failed but amont deducted
Upi reference no. Is[protected]