PayTM Mobile Solutions Complaints & Reviews

I have been trying to change my registered mobile number for few weeks now but unable to do so even with Paytm help. Paytm standard help reply says that use 'trouble logging in' option and then 'changed my mobile number' option but there is no such option 'changed my mobile number' on paytm application.
Paytm 's voice help is also bad because you don't get to talk to real person and it's only pre-set help options thrown to you.

This is bit of frustrating.

14th september 2018 i tried to book my ticket on uts app via paytm but my money deducted from my bank account but my ticket wasn't book yet.. And after 9 days i still didn't get my money back. I tried to contact uts sealdah division also but they aren't picked up calls. I had sent a email but no response from uts. My mobile number is [protected]. I have sent you transaction detail that i had been made on that day. But still i am not be able to get my refund from uts. Its a cheating.

As per offer provided by paytm i have paid 2 times on zomato to order food. I paid 204.5/-on my 1st payment and on my 2nd payment paid 146/-. As per terms and condition of paytm i am eligible for the cashback of 50/-. But when i complaint about it paytm customercare said that i have to apply promocode blr100 but it is actually not that offer which i am availing. They said about another offer but the offer which i am availing there is not such apply of promocode written in their terms and conditions for this cashback offer to avail. I am attaching all the proofs of transactions and terms and condition of paytm.

Regarding your query with paytm care (Reference no.:[protected]
Inbox
X

Paytm care
Sep 20, 2018, 6:06 pm (2 days ago)
To me

Hi, in absence of an important information from your end, we are unable to take the required action. Thus, to resolve an issue faster and better, would request you to kindly share the concern with your order id or transaction id

Ref:_00d28dppr._5000k1o47it:ref

Veerbhadra dubey
Sep 20, 2018, 6:15 pm (2 days ago)
To paytm

Hi
Hope you are doing well. On behalf of your request please find below transaction id of that payment received from tushar kant jha.

Transaction id-[protected]

Please do needful and provide me proper response asap.

Thanks
Veerbhadra
Contact - [protected]

Sent from my iphone

Veerbhadra dubey
Sep 21, 2018, 6:54 pm (18 hours ago)
To paytm

Hi,
I am veerbhadra i have called to your customer care department for some information. Your one of customer care representatives picked my call and hold me near about 1 hour. For this i really fed of and never aspect such thing from paytm. I just want that one of your manager call me and with your representatives. You guys are really fraud and cheater. Why you never maintain data at backend whenever i call and want some information regarding transaction they always said to me that no information is showing call me after 2 hours.

Below are the names of the customer representatives.

Cc name - satya, kripa, aman kumar sharma,
Manager - shivani, mayank

Please take strict against him they guys are really immoral and dishonest.

Sent from my iphone

I have ordered Yamaha R15 on paytm at the price of 127500 on 21st September 2018. Due to some issues I requested Paytm team to cancel the order and refund the amount. But they are delaying the process and not refunding the amount. Requesting consumer forum to cancel the order and refund the total amount today.

I did credit card payment of rs 3000 of kotak bank on 12th sep and till date no amount transferred from their end. Kotak bank saying it is pending from paytm side and paytm saying it is pending from kotak bank. Request you to please look into the matter as it almost 10 days up now
My i’d is on the name of jasbir kaur
My order no is [protected]

Dear sir,
Kindly charge paytm what ever way you can
It is a fraud total fraud
Only after seeing the cashback i have applied for the order now i got the product and they are saying cashback was not for that products promo code was not applied.
And they are not even taking it back.
They should have informed me about the cashback

Some one called me and said your number is listed for won the gift. you can get any one gift which are listed (laptop or jewellery or etc) then i disconnected the phone i thought its fraud. but again some one called me for same think then i thought it may be. then i asked for further he said, you have to add any item in your paytm add list after that you have to pay .then we will send to your address your product and your gift . then i did all his process according him . but till date not any response . do something and refund my amount in my account . for reference i am sharing those numbers and screen shot of his paytm code.
those number is :[protected], [protected]

After your involvement they just asked and then reply the same story. They denied to help.
They are not ready to listen . I am unable to contact them as they never get connected. There is no other way of communication with them.
They are replying on email with the same responses which is not gonna help.
Please help me with the further escalation procedure.

I have bought a laptop bag fro paytm mall, which is defective. I have paid 695 from my debit card in which 200 paytm cash has been cash backed in paytm wallet. As the product is defective so i returned back the product.

Now my complain is if i have paid 695 rs. For the product i should returned back 695 to my bank account not 495. As if product is defective and i returned back then my cash back should be automatically deducted to my wallet and added to my bank account.

This is a policy of e commerce sites to send defective product so that it can be promoted wallet money instead of indian currency. So, i should get returned all my payment done to paytm to my bank account according to rbi rule, not in paytm wallet. This is type of cheating and fraud-ism.

I booked 3 tickets in IRCTC rail connect app. I have paid 1157.04 rupees for the ticket. But the ticket has not been booked. But I confirmed that the money has been deducted from my account. It was transferred to paytm.
I confirmed the same with my banking transactions ID.
I want my money back in my account .
Please do the needful.

From;
Niresh Kumar. T
No 16/1 4th street Nadukuppam
Triplicane Chennai - 600005

To;
Pay TM Mobile Solution

Regarding;
I could not get my win price of rupees thousand. So please do the need full for me as soon as possible

Sincerely
Niresh. T

I have returned the product (order No. [protected]) as it was damaged. Paytm says that the refund has been initiated on 31st Aug but still the amount is not reflecting in my account. Its a fraud and the customer care representatives are too rude to provide any solutions. Please look upon my matter and refund the amount as soon as possible.

I order a boss bassheads 235 v2 in ear super extra bass earphone with mic (ocean blue) through paytm mall on 13September 2018 Order no. [protected] . It will be delivered via delivery on 16 September 2018, but the courier boy doesn't call or massage me. I have been complained about it to paytm and courier partner delivery but they doesn't listen me. I called delhivery but they doesn't reissued my complain. .

I have successfully completed the transaction of 600+60 uc in pubg mobile for rs. 799 on 17th september 2018. But, the product is not received yet. The amount is debited from my account. Please kindly refund my money to the saving account i did my payment. I contacted the bank regarding this issue and was told that the transaction did go through times of money ltd did received my money. So kindly refund my money thank you

There is a advertisement at Kaka Shree Fuel Centre, Bawrasala (Indore) Petrol pump as attached. Saying 5% cashback.

I have used twice a time paytm for payment but not received the discounts of 5% (order id's [protected] and [protected] ),

Now they are saying that You are not eligible for the cashback offer against the order id's [protected] and [protected] as the merchant Kaka shree Fuel Centre is not included in 5% cashback campaign.

Attached Poster saying clearly 5% cash payment at Kaka Shree Fuel Centre. Please take necessary action.

The Nodal Office is also not doing anything.

My order number [protected].. Paytm fellows delivered wrongly.. I called them regarding my order.. No one lifted the call.. 4th day they lifted the call after one hour keeping on hold.. That fellows simply saying system will not support on 4 that day to raise query...

Wrong delivery is their mistake.. They have to solve...

For their mistake that bloody guys telling bloody fffff — gggg reasons...

Money deducted from bank acct, payee hasn't received.
On 28th June 2018, money transferred to SBI acct, but payee hasnt received. Asked Paytm to provide transaction id, that is generated at paytm's end while transferring from paytm to payee's bank, so that i can provide proof of tranfer to payee's bank. Paytm is not cooperating by providing transaction id & only insisting that transfer was successful !

Hi team, i have raised issue regarding recent my bus journey. I explained my issue to 7-8 times to customer care representive but they are not providing me satisfaction solution.. Query ref number is.[protected].. Its regarding bus journey... Bus came late around 1 and half hour due to this i miss my next journey.. Due to their delay i faced lots off issue financially as well as mentally stress.. I want refund of my ticket.

I ordered a product of havells water purifier from paytm mall they are giving huge discount on it.. I paid the amount and after a day they said we have cancelled your order that was not a discount they said that was some problem from our technical staff side..

Order number - [protected]
Amount paid - 875 from debit card
Date of order - 10 september 2018