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PayTM Mobile Solutions Complaints & Reviews

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Updated: Oct 17, 2025

Complaints 20048

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1743

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18305

Bad 😕 It seems that PayTM Mobile Solutions has not focused enough on responding to their consumers’ feedback. Because of this, many concerns and issues remain unaddressed, making customers feel ignored and dissatisfied with their experiences.

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PayTM Mobile Solutions reviews & complaints page 173

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Address: 122002

Website: www.paytm.com

On 11th of july coolwinks.com (founded in 2016) introduced a offer of 100% cashback upto 1500 on minimum order of 1500. Below are the all terms & conditions as on 12th july.

Link of offer : https://paytm.com/shop/p/up-to-rs-1500-cashback-when-you-pay-using-paytm-at-cool...⇄

The condition was to apply PAYTM code before checkout and that's what i followed(see attach) but still it is more than 48 hours and cashback is not credited. They are saying i had used promo code.

This company is making their users fool by offering such fake offers. I request authority to take down such company who are misusing their customer's faith.

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R

Raushan Lak

from Rajgir, Bihar

Jul 19, 2018

I had ordered headphone via paytm for Rs247. I want to complain about my order because one call come to me you are our 1stlucky winner of paytm mall offer and for register you would have to pay Rs3500 then I paid but I did not get my prize.

T

Tridip Chowdhury

from Haldia, West Bengal

Jul 19, 2018

Why paytm cheat customer jab hum recharge karte ha tab cashback likha hota ha lakin recharge ke bad koi v cashback nahe milta aur upi transtion par to 100% cashback hota ha firvv nahe milta aur bijli ka bill submit ma to upi option he nahe rahata ha esa cheat service band kar dijiya

M

manasanaidu27

from Varanasi, Uttar Pradesh

Jul 19, 2018

Sir, my mob no. [protected] my cashback of INR 500 not received quoting KYC not done. But KYC is also not working from your end. I contacted local KYC agent also he also said problem is from top end. Please process my cashback at the earliest. Thanks.

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Address: Gautam Buddh Nagar, Uttar Pradesh, 201301

Website: www.payatm.com

Dear Sir /Madam
My name Munnilal Mishra i have order Dabur chwanprash 1kg through Payatm mall on 13 /July / 2018 I had make make payment through payatm wallet Amt Rs 315 they have promise me delivery but they not delivery i call customer care number but always busy and they promise me give cashback of Rs 79 but they not given i fed about payatm i requst u sir see this case and solve this case

From

Munnilal Mishra

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Address: Malappuram, Kerala, 676503

I have ordered win free rs.1 lakh cash back. But i got rs.20 personal accident in
Personal accident insurance - icici lombard general insurance co. Ltd. I didnot order it. I dont want any more this offer. Please cancel it and refund my amount as early as possible. Else i will delete my all relatives paytm mobile wallett accounts.
So kindley cancel that policy which is not taken by me...

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Address: Thane, Maharashtra, 421301

Website: Www.paytm.com

Sir/Madam,
I jayesh shanklesha I have paid my office light bill through Paytm on 15th January 2018 with that I mistakenly purchase Bata Rs. 1000/- voucher, After having talk with Paytm executives through message this people reply that the voucher can’t be cancel and you have to redeem the voucher at Bata store and that to within the period of 6 months.
And then when I went to Bata store to redeem the voucher I was not able to see the voucher
So once again I sent the message at Paytm 24/7 helpline for the voucher this people replied me that (I would like to inform you that we are working on this concern and will inform you as soon as this issue will be resolved ). And this reply I have received on 5th july 2018 after that there was no reply n no voucher
So please see to it and transfer me my money back or get me the voucher before due date. Please do this as soon as possible

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I have placed an order amount of rupees 499.on June 16to Flora India company. I have paid through paytm. There was problem with my order so they return refund to me from paytm rs. 200 but still I m not received money refund from paytm.. I talk about my refund with Flora company executive they told me they refunded by paytm so you ask paytm.. Now my paytm wallet also zero.. Then how I got 200 refund.. Please do the needful..

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Address: Pune, Maharashtra, 411004

Website: paytm.com

I trying recharge through the paytm of mob no [protected] with Rs.399.
Payment of Rs. 399 cut from my bank account but recharge is not successful.
after paytm care said your money will refund within 7 to 14 day but after one and half month money not refunded

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After the new mandate kyc was introduced, paytm server is since from then onwards looks like not working.

I had money transferred to paytm for transaction, but now i am unable to use the money as my kyc info is not completed, i checked with local shop since from 3 weeks they kept saying paytm server issue.

My concern is if you cant transfer money outside due to kyc reason, why the hell was then money accepted in paytm it should have failed at tat time itself, how cum such a big company cant resolve server issue since from a month.

I also called for paytm verification at home, since from 3 week I get call tat agent wud visit home no one turned.

I will never use paytm after I get my money, that is locked inside paytm.

Tied of raising complain in paytm, looks like all complain are spammed.

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Hii,
I am taher I was doing a recharge of 171 on my prepaid number all process is properly done but when the payment page appear I load all details of my card and click on submit button then it loaded and amount is, deducted from from my account but the transaction was unsuccessful. And my account no is [protected] and my account name is taher jirapur wala and my account is in Bank of baroda
It my humble request that you take action on this request ASAP.

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Address: Agra, Uttar Pradesh, 282010

Its been so many days i hv nt received the refund of my kurti...nd why the [censored] u guyz do this type of nonsense..every tym i CALL ON ur CUSTOMER CARE numthe only thing i get to hear is.."due to high call volumes all our CUSTOMER CARE support agents are busy" seriously man!!! So bsy tht despite calling several tyms my call hasn't been connected even once! Hate u guyzz...!

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Website: paytm bill payment

I was paying my electricity bill. But after providing otp and everything. They are showing transaction failed but the balance has been deducted from my account at the same time and their is no reply of paytm still. When will it get refunded or how this problem be solved nothing is been replied or informed by paytm. please resolve this problem

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Actually i were used paytm application for payment to oyo rooms for hotel booking on 29/06/2017. The amount of 1214 RS is debited from my bank account but not delivered to oyo rooms so that i am Raise the complaint for this transaction on paytm customers care but still i havent received any amount..i were tried so many times in paytm customers care no as well as i am send the screenshot of the transaction which is debited from account but still there are no any amount is refund by paytm...
What should i do..?? Please help me

Aug 6, 2021

Complaint marked as Resolved

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OYO Rooms Customer Care

from Chandigarh, Chandigarh

Jul 28, 2018

Dear Guest,

Our heartfelt apologies for the trouble. Please share your booking ID with us so that we can look into it for you.

Regards
Team OYO

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I've ordered a product with order no: [protected] on 23 rd june 2018.it is showing out for delivery for the last eight days and it is not delivered yet.
i contacted the paytm executive also.first they give a reply that says they will check with courier partners but after that no response from them.once the courier boy called me and told me that he will deliver the package.but no one called me after that.please do necessary steps for the issue.

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Address: Ernakulam, Kerala, 682026

I am Basheer from Ernakulam, yesterday unfortunately fake called from Delhi. they have told call from national sbi bank we will provide new ATM card. then ask my account number and otp number. I share it, and after that lost my cash around 20000...what I will do ..if any possible retake my cash.

basheer.pk
a/c :[protected]
mob:[protected]
OTHPG 735917 -RS :9999
OTHPG 737222 -RS:9999
EMAIL ID :[protected]@gmail.com

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Address: Mumbai City, Maharashtra, 400099

I was paying my shoper(Tukaram Benare) Rs 160/- against no. of [protected] through Citi bank debit card . Initially it show transactions declined.Few minutes later I got message from bank that both times cut off from my account Total Rs. 160/-. So please take strong action against it.

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Address: Bangalore, Karnataka, 560068

Website: Paytm app

A friend named Mohak Gupta has sent me Rs.10 but didn't recieve. His account shows the record that transaction is successful but my account doesn't show any such info at all.

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Address: Bangalore, Karnataka, 560034

I booked eveready fan on 5 jul 2018 and I didn't received yesterday in paytm it's shows ur order delivered successfully but I didn't received the order I payed amount prepaid Rs:1339 and I messaged paytm they were not replying at all so I raised a complaint.I need my amount to be refunded.Dont order prepaid orders on Paytm this will happen. Paytm PLZZ refund my amount order no. [protected]

Jul 11, 2018

Complaint marked as Resolved

They delivered my product just now iam happy .

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Address: 313324

Website: www.paytmmall.com

I have ordered 2 shirts from paytm from 2 different User Id. As per the courier status the product has reached to my city on 4th July & I don't know where it has reached. Since there is no phone call, message about the tracking. So kindly do some solution so that these companies' can understand the power of law if you violate the rules.
Mob [protected]
Email - [protected]@gmail.com

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Address: New Delhi, Delhi, 110001

I had recharged Rs.10/- by paytm under query ref. no.73911128 dated 01/07/2018 but the transaction failed.

Paytm has not refunded the money till today after several reminders. Even they deleted my transaction from recharge summary.

Paytm has given physical mental emotional financial stress for a long. Kindly take a strict action and intimate me.

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N

Naresh9559

from Ahmedabad, Gujarat

Jul 19, 2018

After failure of idea bill payment on 5th july still i didnt get the refund from the paytm.the transaction number is [protected]

R

rchaudhary9783

from Agra, Uttar Pradesh

Jul 19, 2018

It happened twice that 21 rupees automatically is deducted due to BILLDESKutil. Please stop it or Tell me the way How to stop it

M

My Inbox

from Dirba, Punjab

Jul 19, 2018

Today i got message from paytm(MD-PAYTIM) that i have won a tata safari worth Rs 1260000. I ignored that message. Around 12:40 pm i got a call.
He was saying that you have won a tata safari worth rs 1260000. He then told that if you want to participate in contest you have to deposit rs 7500 in his bank account.

M

Mr.Akshay

from Lucknow, Uttar Pradesh

Jul 19, 2018

I refund one watch on the date of 30 jun 2018 but refundable amount amount is not received till the date.

A

ak status

from Ara, Bihar

Jul 19, 2018

I have completed my kyc verification but it shows the document verification pending

C

cehsunil

from Shimla, Himachal Pradesh

Jul 19, 2018

Respected Sir/Madam,
I want to tell you that KYC done by someone his name MAYAK SINGH.

I don't know who is this.

So please reset all the details including KYC to my PAYTM account no. [protected].

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I ordered a Panasonic trimmer and next day the seller called me that he hadn't the product and so i cancelled it. Now on 7 july they had received their package but i didn't got the refund .and also it is not updated that it has been received by seller . Please firstly dont sell the items that is not there. Secondly please update it that seller has received. it isn't updated yet .reply me soon

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Address: Sonbhadra, Uttar Pradesh, 324007

I want to update my KYC as soon as possible, since I am not able to make use of my Paytm Wallet as I am not being able to make payments, money transfer, offers, and is also not able to receive payments and to load money in my wallet.Please help I thought Paytm is the best services for banking, booking tickets and shopping but I got very disappointed of the facility .Please soon update my KYC.

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