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PayTM Mobile Solutions Complaints & Reviews

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Updated: Oct 17, 2025
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Bad 😕 It seems that PayTM Mobile Solutions has not focused enough on responding to their consumers’ feedback. Because of this, many concerns and issues remain unaddressed, making customers feel ignored and dissatisfied with their experiences.
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PayTM Mobile Solutions reviews & complaints page 176

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A
ajeetshrk
from Jabalpur, Madhya Pradesh
Jul 4, 2018
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I have done 10 upi transactions of 10, 000 under paytm offer 10 pe 100 upi after completing offer i got message from paytm said you have earned 100 rs on 30 jun 2018 at 12:51 am and your cashback of 100 rs is credit within 2 working days
But after 3 working day's cashback is not credited
Then i contact to paytm customer care they said that. I can't see any offer complete by you at 30 jun 2018 sorry we can't find any details.
Offer id 56745540 please help to provide this cashback under offer 10 pe 100 upi by paytm
Jul 6, 2018
Complaint marked as Resolved 
Cashback is now credited to my wallet after few days. Because of technical problems in paytm. After they have solved my problem
View replies
Promocode is not apply for movie ticket as in "Add Photo" section i fetch the photo below. In some booking it create problem for apply promocode.
Please do something for my problem as fast as you can.
Thankyou
Reply
I got a message on my uber app that if you use promocode PAYTM250 and book a cab and pay thru paytm wallet you will get 50 % cashback. I applied promo and booked uber 4 times but havnt recieved any cashback yet.
Reply
Vishal0031's reply, Jul 3, 2018
I had words with uber.. they told me to contact paytm
Vishal0031's reply, Jul 3, 2018
I want my refund for all the rides.. and you cant deny that i havnt applied the promocode ... see the screenshots.
Sir amount got deducted for irctc ticket . Ticket not booked till date i have not received refund from PAY TM . All Pics are enclosed . Paytm is not even responding for this . Please help
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    B
    Bhavya Batra
    from Samalkha, Haryana
    Jul 4, 2018
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    Address: Sirsa, Haryana, 125055

    Dear sir,
    i am meenu batra paytm user.
    i have done a recharge of rs 113 on[protected]:40:05 AM to airtel [protected]
    in paytm they show that recharger has done succesfull but i not receive at my feature phone.
    is not done i need my recharge or refund my amount, please solve my problem fast.

    i have no recharge please help.
    order info.{Paytm Order #[protected]
    Transaction ID [protected]
    [protected]:40:05 AM}
    View replies
    Promocode is not apply for movie ticket as in "Add Photo" section i fetch the photo below. In some booking it create problem for apply promocode.
    Please do something for my problem as fast as you can.
    Thankyou
    Reply
    I got a message on my uber app that if you use promocode PAYTM250 and book a cab and pay thru paytm wallet you will get 50 % cashback. I applied promo and booked uber 4 times but havnt recieved any cashback yet.
    Reply
    I was paying my on bigrock.com bill Rs 1943.46/- through Paytm and through PNB bank. Money got deducted but not credited to bigrock.com ... attaching file error.
    Reply
    Hardiksheth's reply, Jul 3, 2018
    phone number is 9879877750
    Mobile no change
    Reply
    Please request unblock Paytm my family account
    Reply
    shrikantshing's reply, Jun 29, 2018
    Please request you Paytm account unblock it
    Dear sir
    U have made a recharge of 349 rd for my no [protected] on 14/6/2018 d recharge was not done and d amount was deducted from my debt card and it was not credited back pls solve it
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      R
      rebelyogi
      from Gurgaon, Haryana
      Jul 4, 2018
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      Address: New Delhi, Delhi, 110085

      My friend send me rs1000 yesterday but i didn't receive anything till now. Please help me regarding this.
      The money is really important for me kindly give me a solution for this
      I have given my friend transaction i'd so please see that, rs 1000 are deducted from his account but not received in my wallet
      So please refund the money or complete the transaction
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        C
        Chrarishma
        from Hyderabad, Telangana
        Jul 3, 2018
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        Address: 534260

        My Paytm number-[protected]
        My account is flagged due to some reason I want my account back my money is stucked in Paytm wallet due to flagging I'm unable to transfer my money so please resolve it please it is very urgent I don't know why it is flagged with out any notification or any message how you can block or flag like that we are suffering with that.
        View replies
        I don't buy movie tickets in paytm app
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          Avijit Mukherjee
          from Chandannagar, West Bengal
          Jul 3, 2018
          Mar 17, 2023
          This thread was updated on Mar 17, 2023
          Resolved
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          Resolved

          fraudulent withdrawal amount rs.19989

          Address: Ghaziabad, Uttar Pradesh, 712136

          This is to bring to your notice the fact of fraudulent withdrawl amount Rs.19989 happened approx.1 year 11months ago dated 21/08/2016 that a man presenting himself as working in a govt.concern for Consumer forum company from Noida, Delhi presenting himself as Mr.Sanjeet Roy (WBSEDCL CONSUMER FORUM HELP DESK)mobile phone number is [protected], [protected], [protected], E-MAIL ID [protected]@GMAIL.COMalias Raj Tyagi called to my regstd.cellphone...
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          R
          ro4hit
          from Kolkata, West Bengal
          Jul 3, 2018
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          Address: Hooghly, West Bengal, 712407
          Website: paytmmall.com

          I ordered a bp machine on 13 jun, 2018 (Order No.- [protected]) worth of rupees 2499 /- and the order should be delivered within 28 jun .. But still i didn't receive my order. so, I requested Paytm authorities to cancel the product but they told me once that the cancelled the item but the didn't. And now they just hung up the call every time i am calling them. I also messaged them (i am sending the screenshot also) but as well no reply. Please help me sir .
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            A
            arjunb.mehta
            from Pune, Maharashtra
            Jul 17, 2018
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            Address: Pune, Maharashtra, 411045
            Website: www.paytm.com

            Hi, I have visited multiple retailers yet I am unable to do paytm kyc. Help me out. Paytm is not at all responding. Everytime there is some or the other issue. Everytime they reply that their systems are upgrading. It is already 35 days since the issue. My money is being wasted. this is useless and fraud company. They are not at all concerned about the consumer. Kindly help me.
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              K
              Komal Paul
              from Noida, Uttar Pradesh
              Jul 3, 2018
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              Address: New Delhi, Delhi, 110030
              Website: Paytm.com

              @Paytm fraud company.2 kurti ordered on 23rd June order no-[protected], was to be delivered on 27.status on 27th-out for delivery.no delivery done.raised complaint on 29
              Query ref no[protected], 73539763, no reply, no refund and no delivery.this is how they cheat customers.i want to cancel the product and my money back...but cancellation option is also not available
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                A
                Ashok Bommu
                from Alampur, Telangana
                Jul 3, 2018
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                Paytm is a fraud ..don't cheat customer with your gimmicks ..by offering 55% cashback and when the item was booked ur internal team cancelled the item .. only partial payment send to my bank account and the rest will get as cashback ..to buy the new products from Paytm ..In this issue there is nothing wrong with the customer .. everything has done by paytm ..what kind of logic are u applying ..when I paid Rs.724 from my bank account ..the order was cancelled by your internal team due to unknown issues ..I am getting partial payment of Rs 340 to my bank ..and the rest of the amount will get as cashback because of 55% coupon was applied to the cancelled item ..great ..
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                  D
                  Devang mhatre
                  from Pune, Maharashtra
                  Jul 3, 2018
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                  Address: Mumbai City, Maharashtra

                  Respected sir,
                  We made an online transaction on 02/06/2018 at 20:32 hours (IST), of Rs 5000 which were debited from the bank account . The transaction status failed but the money were debited from the bank account . We made an online payment to Siti networks ltd but the money was not credited .so I request you to forward the details about this and kindly resolve this issue .The required details are below :
                  Transaction id : 70013964/E
                  Ref no :[protected].
                  Thank you, hope you resolve this issue as soon as possible
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                    A
                    Amit306586
                    from Delhi, Delhi
                    Jul 3, 2018
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                    Address: 110086

                    I was paid amount home credit loan account no [protected] (Tinkur rana)
                    By your paytm getway but my amount deducted in my account and not
                    Credit homecredit loan account. I had contacted to homecredit costumer
                    Care and he told me not credit loan account please refund amount in my
                    Same account i give you following transaction details given below

                    1. Pnb bank and ac [protected] date 29/05/2018 transaction
                    Number. Paytm mob/[protected]/[protected]/a*45. Amount rs
                    3009/-

                    All above transactions details refund my same account

                    Regard
                    Punit
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                      G
                      guptaconsultant
                      from Delhi, Delhi
                      Jul 3, 2018
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                      Resolved

                      Phone/mobile number: [protected]
                      Transfer id: https://paytmmall.com

                      Service request number 2 times registered number are 69605756 dated 07.06.18 & 69970988 dated 14.06.18 so many times complaint but not resolved after 15 days. I purchase paytm mall order number is order no. [protected] on dated 05 june 2018 10:26 am and 2 receive promo code will place cashback offer for next order placed. But not running this is not fare. So many times complaint to mail id [protected]@paytm.com.
                      Jul 5, 2018
                      Complaint marked as Resolved 
                      Expiry promo code today. Nothing steps taken received for promo code . I received mail and information As informed you earlier that there were some issues regarding with this promocode which has been resolved now. As checked you have tried to use it in paytmmall.
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                        P
                        Payment gateway frauds
                        from Agra, Uttar Pradesh
                        Jul 3, 2018
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                        Address: Gautam Buddh Nagar, Uttar Pradesh, 201309
                        Website: www.payTM.com

                        Sir i was booking a ticket on irctc. While booking my ticket the money got deducted two times but ticket was not booked. It is now over 10 day and i am not satisfied with the effort irctc and paytm. Please help me as soon as possible.. I am giving pdf of my transaction.. Please help sir. My money was debited on 16/06/2018.
                        By irctc mobile app. I have logged a complaints on irctc. But they do not have satisfactory reply. So i came across to u to solve my problem quickly i was booking my ticket through rupay debit card. User i'd of my irctc is priakku.
                        The transaction amount was rs 920 which was deducted. I am giving you the transaction details of my bank account.
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                          S
                          Sameerkhan27
                          from Mumbai, Maharashtra
                          Jul 3, 2018
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                          Website: Paytm mall Android app

                          Order i'd [protected], [protected]. Instead of projects paytm has sent me memory cards and collected cash on delivery. Now i am waiting for products to be returned and money to be refunded. Paytm mall doesn't allow products or sellers to be rated. Such dubious sellers are being protected by paytm. Paytm should allow seller ratings so that new customers can beware. Seller will also be responsible to maintain their ratings by sending right products. Paytm is in a way helping sellers cheat.
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                            S
                            Sameerkhan27
                            from Mumbai, Maharashtra
                            Jul 3, 2018
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                            Website: Paytm mall e-commerce app

                            I ordered 2 projectors from paytm mall. Order was delivered on 2nd jul' 18. Instead of 2 projectors i received 2 memory cards. The order was cod and my wife paid the courier the amount meant for projectors to the courier company. I have called the call center and reported the worng product delivery. I am now awaiting the return pick up and refund of my money. Paytm mall doesn't have a rating system to warn others against such practices by it's sellers. Other customers can fall prey to such cheat sellers. Unfair practice by patm mall and it's sellers should be reported to consumer courts
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                              S
                              sandipnandi1947
                              from Kolkata, West Bengal
                              Jul 3, 2018
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                              Address: Kolkata, West Bengal, 700016

                              Hi,
                              This is tinku mondal, i am using frequently the uts mobile apps to book unreserved tickets for traveling suburban kolkata.

                              Recently, i have recharged my wallet balance through online paytm - ag on 1st july 2018 and it got failed 5times & rs 500/- but the amount was deducted in my corporation bank savings account & not credited in uts wallet. I have enquired with corporation bank and confirmed that the transaction was success and adviced check with paytm. My uts mobile number: [protected]

                              Hence, need your assitance to refund the amoumt in my bank account. Number - [protected] ifsc - corp0000594.
                              Please call me on [protected]for any further clarification or reach out my mail id sandip. [protected]@siddhagroup.com
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                                A
                                Abhishek Rautela
                                from Bengaluru, Karnataka
                                Jul 3, 2018
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                                Address: 560047
                                Website: Paytm

                                As this is to mention that i placed an order few days back after a lot of r&d and the order was cancelled thrice by your end contacted to the courier team they told that it’s from your end tried to reach your customer care executive to know the reason behind that y cancellation was happening but all 10 days they where busy.

                                Order id:[protected]
                                Jul 03, 2018
                                Updated by Abhishek Rautela                                 If you want to speak to a customer care u ll be never reachable to them
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                                  S
                                  Sravan kumar pasnoor
                                  from Kannangad, Kerala
                                  Jul 2, 2018
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                                  Address: 500070

                                  Respected sir
                                  We order a mobile phone in paytm mall but we received a detergent soap same day we told paytm customer care and we send photos to paytm mall and express bee courier information after 15 days they told that we do full investigation we are not responsible to the issue please help me sir
                                  Paytm mall order if [protected]
                                  Thanking you sir
                                  Jul 02, 2018
                                  Updated by Sravan kumar pasnoor                                   Please solve this problem as early as possible
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                                    P
                                    pravee kumar yadav
                                    from Lucknow, Uttar Pradesh
                                    Jul 2, 2018
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                                    Address: 411021

                                    I have paid to merchant Ferns & Petals through Paytm on 19th June amounting Rs 1249.00. The payment was not reached to Merchant and it was stuck in Payment gateway of Paytm. I have sent many reminder and transaction details to paytm. I also intimate this to Paytm CEO Mr. Vijay Shekhar Sharma but they did not responded to the query. I am waiting for my refund since last 12 days. Even they did not reply to query. They don't have contact information for this type of transaction. Please look into the matter. I am attaching all transaction details.
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                                      K
                                      Kajal Shaleen Doshi
                                      from Hyderabad, Telangana
                                      Jul 1, 2018
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                                      I m complaining abt products not received yet their status is showing delivered
                                      Either send mr products or refund me my money
                                      I had complained about two products
                                      I have attached the pictures of both showing their status as delivered
                                      But i have not received it
                                      I m complaining about the same in paytm app n i m also trying to call helpline but i have not received any response
                                      Please refund my money
                                      View replies
                                      My bank account states that there has been a transaction with Paytm when i am not using paytm on my number that is linked with the bank. Kindly provide more details regarding the transaction that occured. The transaction id[protected]/[protected]/[protected]. The total amount comes to 4800₹.
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