I had purchased macbook air @rs.58489 on 8th mar 2018. I have paid using yes bank credit card to avail rs. 11500 cash-back. I was communicated that promo-offer (Something like yes11500) was successfully applied, also received rs. 7000 cash-back in may wallet, and mentioned i will receive additional rs. 4500 cash-back on my card on 15th may 2018. [order id - [protected]]
After not receiving cash-back till 21st may, i reached out to customer care, where i get to know that because i paid rs15 from wallet (Which is by the way 0.002% of the total transaction amount) i am not eligible for rs. 4500 in cash-back.
For the entire duration till 21st may i was led to believe, through multiple communications like on app and email (Attached screenshot), that coupon code was successfully applied and i will receive the rs. 4500 cash-back. Only when cash-back didn't credit i was told i wasn't eligible, which is when i can't return or re-order product to avail cash-back.
It's extremely unfair to dis-credit offer price for paying 0.002% amount through other channel (By the way other channel is company's own wallet). It's extremely cunning, to keep wallet as default option so customer will automatically choose it, and don't communicate to user about the mishap so he can't claim promised price.