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PayTM Mobile Solutions Complaints & Reviews

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Updated: Apr 23, 2025
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Bad 😕 It seems that PayTM Mobile Solutions has not focused enough on responding to their consumers’ feedback. Because of this, many concerns and issues remain unaddressed, making customers feel ignored and dissatisfied with their experiences.
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PayTM Mobile Solutions reviews & complaints page 189

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S
Shipra Sonam
from Delhi, Delhi
May 21, 2018
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Address: Gurgaon, Haryana

I have done the payment 500rs for Delhi Metro recharge through paytm app. But, It was failed due to some paytm internal error. Still, I didn't get my money back in my account. I have done the payment on 18/03/2018 on 08:28 AM through axis bank.
Please return my money back to my account asap.

Detail for payment:
Paytm number - [protected]
Delhi metro card number[protected]
+1 photos
May 22, 2018
Updated by Shipra Sonam Hi,
I was trying to recharge my metro card[protected]. But, the transaction was failed and I received a message regarding the failed transaction. My number order number was [protected]. I have done payment on 18th May at 08:26 AM.
Please return my money back ASAP.
I have called on c.care number [protected](Rahil Kumar Chaturvedi) but he was asking my bank detail like card number and CVV number.
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    S
    sarla25
    from Lucknow, Uttar Pradesh
    May 21, 2018
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    Address: Lucknow, Uttar Pradesh, 226001
    Website: WWW.PAYTM.COM

    Payment of rs. 3644 received by paytm! Your order no is[protected]
    11:15 am, may 17 2018
    Recharge/bill payment details
    Bill payment for uttar pradesh power corporation ltd. (Uppcl) [protected]bill payment for uttar pradesh power corporation ltd. (Uppcl) [protected]

    Payment of rs. 3644 received by paytm! Your order no is[protected]
    11:15 am, may 17 2018
    Recharge/bill payment details
    Bill payment for uttar pradesh power corporation ltd. (Uppcl) [protected]bill payment for uttar pradesh power corporation ltd. (Uppc)
    Cc transaction no [protected]
    View replies
    I was tring to order pizza online and choosed paytm as payment method. then payment failed my order could nt placed but money has been deducted from my bank account worth 245.

    bill payment successful, but not show payment uppcl - Comment #3103232 - Image #0
    Reply
    Bank account got debited but the paytm account was not credited and in the passbook it's showing it did. Where is my money ?
    Reply
    All fake numbers no one attend the call it is subject to cbi enquiry
    Why are giving 24 hours supoort
    Numbers all pakka fake calls
    Reply
    My phone number is misused and your Ajent cannot help
    Reply
    Mohanty Tapas's reply, May 15, 2018
    My phone no is misused plz help me out and your Ajent cannot help me out
    Sir
    I am try to add my wallet my money but money not added but money deducted bank account 50000 transition is failed but money is deducted plz contact me my mobile number [protected]

    bill payment successful, but not show payment uppcl - Comment #3105168 - Image #0
    Reply
    I transfer my money from bank to paytm wallet bt now still paytm passbook not show properly . I Want send my money paytm wallet to other bank account it's very urgent for me. Pls give me solution urgent basis

    bill payment successful, but not show payment uppcl - Comment #3105171 - Image #0
    Reply
    Mina 7 recharge keya tha pr Rs. 70 caseback nhi Mila h plz help me...

    bill payment successful, but not show payment uppcl - Comment #3105210 - Image #0
    Reply
    The item not working so pl exchange onether one
    telephone no [protected]
    ref no73420190
    inecom
    trakig no EQ[protected]
    Reply
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      A
      achal tewari
      from Lucknow, Uttar Pradesh
      May 21, 2018
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      Address: Lucknow, Uttar Pradesh, 226001
      Website: paytm.com

      Bill pay show sussesfull but not update till date, i complain 4-5 time but not provide any solucation
      Bill payment for uttar pradesh power corporation ltd. (Uppcl) [protected]
      Your order is successful rs 1, 093
      [protected]
      16 may '18 10:58 am
      Rs 1, 093

      Bill payment for uttar pradesh power corporation ltd. (Uppcl) [protected]
      Your order is successful rs 1, 622
      [protected]
      14 may '18 10:53 pm
      Rs 1, 622
      View replies
      My money has been debited from my bank account but it is not reflecting in Wallet, why?
      i call customer but but system saying this transaction number is wrong.

      Transaction details Attached below

      Transaction ID [protected]-05-21 10:45:13 AM

      bill payment deducted, but bill still show not paid - Comment #3103168 - Image #0
      Reply
      Sir I have not got my money from my bank to wallet 150rs
      Order no. Is [protected]
      My email [protected]@gmail.com
      No.[protected]

      bill payment deducted, but bill still show not paid - Comment #3103213 - Image #0
      Reply
      I have apply for aadhar card verify for my account but still no one came to verify my aadhar card for my paytm a/c and please provide nos or tollfree nos to contact paytm
      Reply
      Rohit Ranka's reply, May 16, 2018
      call me 9929090747
      Hello, i am MRAGANK PRIYA GAUTAM i am Ordered A Phillips 4001/15 trimmer order no. [protected] not received but show delivered on Paytm mall. i feel unsafe on paytm mall. Please solve this problem.
      Reply
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        A
        Ankit0987
        from New Delhi, Delhi
        May 20, 2018
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        Address: 110041
        Website: PAYTM

        I would like to bring your kind attention towards paytm is selling expired product which is mentioned above. Actully, i made an order of dairy milk dry fruit collection which costs me around rs 675. I have captured some of the screenshots to reflect it better for your consideration.

        I hope you would have understood my concern to act promptly. I am looking forward to hearing you soon.
        +5 photos
        View replies
        SIR mene electricity bill ki payment ki thi jo ki nahi hui hai or mere paisa refund bhi nahi aya hai mere account me
        plz sir
        mere Account No. My Ac [protected] Bom Ifsc MAHB0000778 m Refund karne ki kripa kare

        dairy milk dry fruit collection - Comment #3103351 - Image #0
        dairy milk dry fruit collection - Comment #3103351 - Image #1
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        Replacement of bottle
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          S
          Stu-Art Ray Rawat
          from Noida, Uttar Pradesh
          May 20, 2018
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          Address: Ghaziabad, Uttar Pradesh, 201001
          Website: Paytm

          I make a payment (Electricity recharge) to my paytm account & applied a promo code (Bill1000). Promo code was successfully applied. But cashback not received. I am paid my payment in 15th of may 2018 and 48 hours successfully done. I send a email to [protected]@paytm.com after 48 hours bt i have not found any reply from paytm. Please release my cashback immidetly
          +1 photos
          View replies
          I ordered black m2 watch i want to choose another product so i cancelled that ordered it is cancelled but i dint get refund so please give me my refund
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            Z
            Zahur Uddin
            from Unnao, Uttar Pradesh
            May 20, 2018
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            Address: Gautam Buddh Nagar, Uttar Pradesh, 226012
            Website: www.paytm.com

            Payment page is stuck and no msg is displayed on the screen. This problem is coming since i have got my kyc done. Payment is always awaiting and gets failed after few hours. Zero customer assistance is available. Money is always deducted and returns in few weeks. If you can't provide proper assistance to your customers, then shut down your company.
            +1 photos
            View replies
            My name is Basavaraj Mobile No [protected]. I have recharged my Jio phone no. [protected] for Rs 349 on 12.05.2018 through my paytm app. But it was not recharged though the amount was deducted from my account. Kind do the needful & refund the amount.
            Reply
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              P
              Prajwal Raut
              from Pune, Maharashtra
              May 20, 2018
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              Website: www.paytm.com

              I have forgot my paytm password and i want to reset it. So when i select the option 'forgot my password', a number appears and costumers are supposed to make a call on that number and then follow the further processes. But whenever i make a call on that number, it never gets connected. And i assure that there is no problem with my sim. It's been nearlt 3 months now that i am unable to login to my paytm account. I hope that you will reply to this complaint soon!
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                A
                Aarti Nair
                from Chennai, Tamil Nadu
                May 20, 2018
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                Address: Bangalore, Karnataka, 560083
                Website: Paytm

                I was paying for swiggy using paytm. The money got deducted from my bank account but didn't get reflected in my paytm account and i had to again add money to my paytm account for food. The deducted money from my account is not being reflected. I don't know what ami supposed to do. I have added the mail photos from my account indicating the deduction. And it's not even added in my paytm account and paytm summary is also not showing the 2 addition or dedication, its showing only 1 additional and dedication of money.
                +3 photos
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                  N
                  Narendra Dungarwal
                  from Mumbai, Maharashtra
                  May 20, 2018
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                  Address: 411028
                  Website: Paytm

                  I m the regular user or paytm, since i m not able to transfer the money from my paytm wallet to my own account through upi so i called up the customer care at paytm and surprised to know that i can transfer money to bank account only through neft which charge us 3%. I can't transfer through upi. This seriously cheating with the people as 3%is substantial charge. I was asked why there is so much of charge... They repliey it is as per the rbis guidelines. It means we can add the money into paytm wallet through. Upi but can't transfer back through upi. As the government is promoting the digital transaction through upi and this paytm is fooling the peoples. Kindly look into the matter as earliest
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                    H
                    Hársh SIngh
                    from Delhi, Delhi
                    May 20, 2018
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                    Address: New Delhi, Delhi, 110088
                    Website: paytm

                    Hello,
                    I booked a ticket from irctc rs.240, paid through paytm wallet but ticket not booked and same amount has been deducted from my paytm wallet..
                    Booking transaction id : [protected]
                    Showing_ pending from the bank end _
                    Irctc customer care service isn't convenient, there employees not corporative
                    And suggesting use paytm customer service and same response from them as well..
                    Paytm wallet trans id "[protected]"
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                      V
                      vish271294
                      from Noida, Uttar Pradesh
                      May 19, 2018
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                      Address: Ghaziabad, Uttar Pradesh, 201102
                      Website: UPPCL BILL PAYMENT

                      This is to inform you that the incident occur on dated[protected] at 6:12:30 pm
                      The payment is done by paytm app to uppcl paschimanchal board and uppcl portal it still shows that the payment is not done and the amount is still outstanding. The transaction id of the payment is [protected] and the order number is [protected]. The amount is deducted on my paytm app but the payment is not done. My client id [protected] o[censored]ppcl electricity board.
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                        A
                        Anmol Kulshrestha
                        from Agra, Uttar Pradesh
                        May 19, 2018
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                        Address: Bhopal, Madhya Pradesh, 462038
                        Website: paytm.com

                        When i am ordering pizza on 19/5/2018 using paytm wallet, my money is deducted from the bank having order id : 05c52deb2863615eeea57.
                        Then i called the dominos and they confirmed me that they have not recieved any order.
                        What is this all #.
                        No customer care you have.
                        Whom i suppose to be talk.
                        This is whole like a fraud big company having a bank but does not having a customer care.
                        And got this (Screenshot) from paytm only.
                        +1 photos
                        May 20, 2018
                        Updated by Anmol Kulshrestha                         How'd it resolved?
                        Without givin2me a solution!
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                          M
                          Mona Maken
                          from Gurgaon, Haryana
                          May 19, 2018
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                          I transferred 800 rupees through paytm but recipient refuses to accept. Please give me a solution. Money transferred by me has been deducted from my bank account but recipient [protected] says paytm has not deposited the same in paytm wallet. Upi reference id is[protected].
                          The recipient on telephone number [protected] says the paytm has not credited the amount to his paytm wallet. Amount of rs800.00 transferred by me has been deducted from my bank account.
                          Please treat this as urgent and give me a solution to my problem.
                          My phone number is [protected].
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                            J
                            johnny ettamalla
                            from Hyderabad, Telangana
                            May 18, 2018
                            Resolved
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                            Resolved

                            Address: 500039

                            Hi sir!
                            I am janardhan, I was order clothing in club factory app, the payment done by paytm through, but some reason to I will return that item. So the club factory company was returned the my refund amount in original payment method.
                            But not credited to my paytm wallet.
                            Order date:04-April-2018
                            Refund date:08-May-2018
                            Refund Amount: 782.94
                            Order ID :SO16532123
                            Transaction ID :[protected]
                            +3 photos
                            May 21, 2018
                            Complaint marked as Resolved 
                            It's too late! Didn't refunded the amount in my paytm wallet. The club factory was my refund in 10 back.
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                              L
                              lavkeshrai
                              from Thanesar, Haryana
                              May 18, 2018
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                              Address: 132157

                              On 10th May while paying My Electricity Bill o[censored]HBVN Haryana For Rs. 2959 from my paytm Number [protected] then paytm transaction showing failed but the Amount deducted from my bank account but. after that i paid my electricity bill again by Paytm. My Bill Paid One time But Amount deducted from My bank Account 2 Time. till date i do not received refund of this amount.
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                                C
                                Chaitannya Supe
                                from Pune, Maharashtra
                                May 18, 2018
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                                Address: 411033

                                I wanted to change my mobile number as my old sim card is not working at all. I had no way to change the number as i was not getting the otp for my old number so i contacted paytm care and raised a ticket. After taking followup for 2 weeks i am still struggling to change my mobile number. They even don't care to reply.

                                I then requested them to delete my account and still there is no reply from them.

                                Worst service from paytm so far.
                                View replies
                                I made a transaction yesterday 17may 2018 at 18:45:58 via my jio app to recharge my jio no. I use paytm upi .the money dedducted my bank Rs 349 but recharge not done.. I talk with paytm care and jio care but no response.pls refund My money Rs 349..

                                paytm mobile number change - Comment #3101448 - Image #0
                                Reply
                                I paid 15000 to paytym acount number [protected]. They cheat me...so I need my money back so please help me

                                paytm mobile number change - Comment #3101455 - Image #0
                                paytm mobile number change - Comment #3101455 - Image #1
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                                  A
                                  Ankit Nalkar
                                  May 18, 2018
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                                  Address: Ahmednagar, Maharashtra, 422608

                                  I ordered a physical debit card from paytm rs.125/- which was not delivered and returned by india post for some reason. As i have not received the product there policy initiates a refund amount of money. I've ordered my debit card once again which took 125 rupees nevertheless the first time ordered product was not delivered and refunded. I expect paytm to initiate 125/- rupees in my wallet.
                                  +1 photos
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                                    P
                                    Paras Goplani
                                    from Bhopal, Madhya Pradesh
                                    May 18, 2018
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                                    Address: Bhopal, Madhya Pradesh, 462003
                                    Website: Paytm

                                    Hello,

                                    I own a restaurant and i happen to have a customer who paid me through paytm on 15/5/18 of rs. 546. He also sent me the screen shot of the payment he made. But, i never received any money nor did i receive any notification in that regards. I am attaching the screenshot of the payment he did.

                                    Please check!

                                    Thank you
                                    Paras goplani
                                    [protected]
                                    +1 photos
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                                      S
                                      sanjoymohanty98
                                      from Kolkata, West Bengal
                                      May 17, 2018
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                                      Address: Sundargarh, Odisha, 769003

                                      Dear sir it is my 2nd complaint for the same issue as you know I am a disabled person so purchasing from online shopping now I booked a headphone for my daughter from Paytm last month whose order number is [protected] but it is missed by courier now the Paytm person telling it is not there responsibility so not refunding my money please help my name is Sanjoy
                                      View replies
                                      I have tried to recharge UTS by Paytm Debit card. Amount Debited from the bank account but UTS not recharged and also refund not credited to Paytm bank.

                                      product missed by courier - Comment #3101489 - Image #0
                                      Reply
                                      subhendu chakraborty2018's reply, May 17, 2018
                                      Paytm Showing payment successfull but UTS showing failure
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                                        J
                                        Jadhavrahul14
                                        from Jintur, Maharashtra
                                        May 17, 2018
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                                        Website: PAYTM M

                                        At time of booking of railway ticket from Latur road to Panvel through IRCTC app by Internet banking of axis bank Ltd through PAYTM M money was deducted but ticket not booked. IRCTC app said that payment not received from bank PAYTM M. Amount deducted is 781 RS. Please find the attached photo for details.
                                        +2 photos
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