PayTM Mobile Solutions Complaints & Reviews

Yesterday, i was sending money rs 900/- to one of my contacts paytm account through bank debit card.

Initially that transaction was failed. Few minutes later i got message from bank that amount is deducted from my account rs. 900/-.

Receiver is not received that money yet.

In paytm app it is still showing 'processing' also this transaction is not reflecting in paytm passbook.

Need help.

Hi
I made payment on utconline.gov.in for ticket booking through paytm payment gateway. Although the money was deducted from my bank account and the transaction failed the ticket was not booked. This happened twice for rs. 1519 each.
Below are the details of the transaction for your perusal
Bank name: sbi
Transaction date : 03/06/2018
Transaction id : [protected]igadqnuzq8
2nd transaction id : [protected]igadqnuvz8

Please contact me on [protected]@gmail.com for any further details

Sir,
I had added my money to my paytm account 798rs but i was not able to transfer it to my another bank account so i refunded the amount into my bank again but the money was deducted from my paytm account and has not yet updated to my syndicate bank account. I had refunded money on 28may 2018. I had also called the costmer care of both paytm and syndicate bank the said that it will be updated within 7days but till now it had not yet been refunded.

Hi,
I tried to book train tickets by using paytm on june 3rd 2018.. I entered all the personal information and the banking information on the website.. When i clicked complete booking, rs5556 was deducted from my account but ticket was not booked... After 10 minutes i received a message that money will be credited in my account in 7 working days... It was urgent travel and i don’t had money to rebook the tickets.. When i called paytm customer service one of the executive aadil who was very rude said that it will take 14 working days to get the money back in the account.. I tried to explained the situation but again and again he repeated the same thing.. When i asked him to transfer the call to any of the supervisor, he denied and he put me on hold for at least 40-45 minutes.. I was very frustrated as it was very urgent travel and i need to book the tickets on urgent basis.. After 45 minutes naveen one of the supervisor came and he repeated the same thing.. Now i was not having any other options rather than to wait for 14 days.. Paytm or any other company should understand that they deduct the money from the account in few seconds but to credit the money they should not take such a long time... So please never ever do shopping on paytm website or never book train tickets on paytm it’s a big lesson to me...

Thera are10 days gone still i can't get my refund ruppe 247, do something . i gave the order on 23 may 2018 due to delivery problem i canceled it . it was mantion that rupee 247 has been refunded but still it's not . Do anything thing and give me my rupee 247 back .

I placed a order at paytm on 27th may 2018 order no is - [protected] (Dabur amla hair oil 450 ml, 3 pkts of tide surf) and they despatched my order through delhivery courier. The tracking i'd of this order is[protected],[protected],[protected]. I received a message on 31th may which is your order is delivered, but i am not received any call from your end and i am not received my courier yet. I also trying to contact you but it is still busy. Only the order of the dabur amla is received.. Pleasee needful.

In june 1 at 5:15 p. M i sent 500 rupees to my friends paytm payments bank
Which transaction id :[protected].
Sender:- goutam kumar roy ([protected]) from punjab national bank.
Reciver:-sourav saha ([protected]) to paytm payments bank

In my punjab national bank debited this money but paytm not credi this.

I want my money back.

Order placed
On sat, 28 apr 2018
Order id - [protected]
There was an offer no cost emi and 10% cashback up to rs 3000 on paytm mall payment by kotak credit card to buy on ac on 28 apr 2018.
I opened the paytm mall application to buy ac through no cost emi. However, no cost emi option was not visible on paytm mall application. Then i called to the customer care executive (Bupesh) on 28th apr 2018 and told him that i want to by ac through no cost emi but this option is not visible. Then how can i get no cost emi and 10% cash back on kotak credit card to buy an ac. He told me that you could choose emi option and make payment through kotak credit card. Before 15 june, 10% cashback (Rs3000) will be credited in your account and emi interest will be credited in pattm wallet. I had confirmed several times with him and he assured me on this.
Then i bought the ac through emi option and kotak credit card accordingly he said. After few hours, i dropped a mail on [protected]@paytm.com on 28 apr 2018 9:24pm and mentioned all the points, which had discussed with bupesh.
Ac delivered on 1nd may 2018.
I received a mail from pay tm on 4th may 2018 5:00 pm. He told me that you have not opted for no cost emi option so you will not get this offer.
I told him several times that no cost emi option was not visible on my pay tm mall application and that was the reason i called to customer care executive before order to know this and pay tm customer care guided me over phone to get the benefit of no cost emi. This is not my fault. Therefore, i need all the benefit, which i discussed with bupesh.
There are given some reference number, which i had discussed with customer care, and they told me that i will get all the benefits which i has discussed with bupesh
1) reference no – 63220230
Date: 28th apr 2018
Customer care executive name: - bupesh

2) mail sent on 28th apr 2018 9:24 pm
3) response received - 4th may 2018 5:00 pm

4) customer care executive name :- priti jain
5) customer care executive name :- manish
6) reference no – 66261944
Date: 16 may 2018
Customer care executive name: - nitin
7) reference no – 65326003
Date: 26 apr 2018
Customer care executive name: - vishal

Today 2 june 2018, i called to customer care to know the update, she took my time 1 hours 20 minutes to check this issue, and she told me that i am sorry we cannot give this benefit to you.
I told her this is not my fault. Pay tm customer care misguide me and i sent a mail on same day and pay tm had not responded my email in stipulated time frame so i was not option to cancel the order. So, paytm will be responsible for this and i want my all benefits.
I would request to paytm. Please check the recording of bupesh and take the action on this.

Regards,
Rajesh

Hi team,
I have purchased new maxima watch model -40050cmgy from paytm dealer-p a time factory, haryana on 2nd may but it stopped working after 15 days, now i am unable to claim warranty.
For this issue i have already make complaint at paytm customer care on 27th may but still i didn't get a proper response.

I have attached screenshot of complaint.

Please help me.

Regards,
Neeraj

Sir on 25th of may i recharged of ₹399 (₹3 from wallet and ₹396 from bank account) my amount was deducted but recharge not done.
On 1st june again when i sended money to my friend's bank account ₹600 my money deducted but amount not received by beneficiary.
Also raised concern for the transactions but revert not getting.
Pls help me as soon as possible
My paytm no is [protected]

Hello paytm
I have been announced as a winner of oneplus6 10 lucky member contest when i used the code “oneplus6” for movie ticket booking deadpool and was called on phone for the announcement of the lucky draw winner and was emailed too. The email was asking me to submit my identity proof for verification. I had submitted my identity proof and various other documents.
I had been constantly emailing them and i got various other reply but not about the prize details or what they can do when the prize is shipped.
Hope this complaint is taken in account and wil do the needful or else i should move legally for a false announcement.

Ref no:67669573

Dear team,

My mobile no. Is [protected], i have done following transaction using promo code family within 1st may 2018 to 31st may 2018 but i haven't received cash back against these since promo code is applicable amount greater that equal to rs.2500 and 4 transaction.

Date order no. Amount promo code
01.05.2018 [protected] 500 family
07.05.2018 [protected] 500 family
14.05.2018 [protected] 200 family
16.05.2018 [protected] 500 family
24.05.2018 [protected] 50 family
30.05.2018 [protected] 500 family
31.05.2018 [protected] 300 family
Total 2, 550

Thanks,
Gunjan sinha

We have orderd laundary bag for 199. We have used firsttimelucky promocode. According to that we will receive cashback of rs. 199/- within 48 hours of delivery. Still not receoved the same.
Registered mobile number-[protected].
Order id-[protected]
26 may '18 7:20 pm
Kindly do the needful on priority.
Kindly add 199 in our account

I ordered a usb hdmi cable. It took very long to arrive and was packed in cello tape and i found it to be faulty. When i asked for a return, the pickup fur said that he can't take the product as the"brand name" wasn't present. The brand name was there in the form of a holographic sticker that was half folded due to the packing. When i re-filed a return, i received no response. I ordered it on 27 may. It's 3rd june today.

I have received message on 31 may 2018 in my registered mobile no that "thank you for using your sbi debit card 459xx9893 for a purchase worth rs50000.0 on pos 89050470 at paytm txn#[protected]". This has not been done by me. I also not given any info about my account. Kindly credit in my account from concerned authority.
Regards,
Rishi urmalia
01 jun 2018

Hey
Today morning, my friend recharge delhi metro card of 500rs which was debited in my bank account but still its under processing. I aslo raise a issue on my order section they people told me wait for it successful. Since 7:19 am recharge not done. And i was treid to call customer care no. But unable to connect. I send all the documents with this message, guys now a days going to down. Don't use this app.
Order id is : [protected]

Hello,
This is in reference of double payment against below payment link sent by medlife.

{your order or3895gd-007a is packed & estimated to be delivered by: 19 apr 11:00 pm. You can opt to pay rs 535.87 online using link https://www.medlife.com/payment.html?orderId=OR3895GD-007A}

Once paid on given abive link at time of delivery, but excecutive denied for online receipt so we have paid in cash and he said trxn has been failed speak to customer care.

Now my bank has confirmed payment has been made to paytm medlife in trailing mail but medlife not is accepting the receipt then where is my money?

Please check and confirm asap.
Regards,
Satish sharma
[protected]

On 24-may-2018 7:19 am,
Re: your recent communication with us (Kmm27458653v80328l0km
"customer. Care" wrote:
Ref : 05/18/071986/sp/crd

Dear mr sharma,

Thank you for writing to us and giving us an opportunity to help you.

This is with reference to your e-mail dated 23 may 2018.

We must clarify that the credit card is only a mode of payment. When a valid debit instruction is received, we are obliged to make the payment to the member bank of the respective merchant establishment towards the transactions debited in your card account.

As per our records, we wish to inform you that, you had made a transaction of inr 535.87 against m/s. Paytm medlife on 19 april 2018. We had received valid debit instruction and that is why the amount was debited to your card vide acquirer reference number 15240588110000000001650.

Hence, we request you to contact the merchant by quoting the above mentioned acquirer reference number (Arn). We request you to revert us if you find any discrepancy.

Please feel free to write back to us for any further support. We will be happy to assist you.

We assure you of our best service at all times.

Yours sincerely,

On behalf of standard chartered bank
Jayapreethi r
Officer - customer care

Sir my paytm account is block before 10 days why is block and i want my account unblock as soon as possible what is the reason of block my accont no one respnose of my mails this is to much #

Dear sir[protected] को मैंने बैंक और बरोदा मैं 400 रूपये भेजे थे जो की अभी तक उनके खाते मैं नहीं गए है paytm costermere care को कॉल करने पर उन्होंने बोला की बैंक ऑफ़ बरोदा से सम्पर्क करो ..लकिन जब मैं बैंक गया तो उन्होंने भी मना कर दिया ...तो सर मैं आपसे सवाल करता हु क्या paytm को मुझे अब नहीं चलाना चाहिए क्या cashless मैं मुझे भरोसा नही करना चाहिए ...क्या मुझे सबको अब ये बताना चाहिए की कोई paytm इस्तेमाल ना करे आज मुझे कम से कम 42 दिन हो गए है ...कहा गए वो 400 रूपये क्या मैं उसे भूल जाऊ ..मैं किसके पास जाऊ आपके पास complain करता हु तो आप बैंक भेजते हो और बैंक क पास जाऊ तो वो आपके पास भेजता है ..सर plz मेरी ये प्रॉब्लम आप 3 दिवस मैं solve करे ...वरना मुझे मजबूरन patym को डिलीट करना पड़ेगा और मैं ये मुहीम करूंगा की paytm कोई इस्तेमाल न करे

Sir,

I have made transaction of Rs. 399/- for recharge jio, But transaction has been failed at that real time and my amount has been deducted from my bank account.

But still i have not received 399/- refund back to my bank account. Please do refund my amount 399/-. Kindly do As soon as possible, i want my amount back in my bank account.

Query Ref no. 68189880.