PayTM Mobile Solutions Complaints & Reviews

Hello,
This is in reference of double payment against below payment link sent by medlife.

{your order or3895gd-007a is packed & estimated to be delivered by: 19 apr 11:00 pm. You can opt to pay rs 535.87 online using link https://www.medlife.com/payment.html?orderId=OR3895GD-007A}

Once paid on given abive link at time of delivery, but excecutive denied for online receipt so we have paid in cash and he said trxn has been failed speak to customer care.

Now my bank has confirmed payment has been made to paytm medlife in trailing mail but medlife not is accepting the receipt then where is my money?

Please check and confirm asap.
Regards,
Satish sharma
[protected]

On 24-may-2018 7:19 am,
Re: your recent communication with us (Kmm27458653v80328l0km
"customer. Care" wrote:
Ref : 05/18/071986/sp/crd

Dear mr sharma,

Thank you for writing to us and giving us an opportunity to help you.

This is with reference to your e-mail dated 23 may 2018.

We must clarify that the credit card is only a mode of payment. When a valid debit instruction is received, we are obliged to make the payment to the member bank of the respective merchant establishment towards the transactions debited in your card account.

As per our records, we wish to inform you that, you had made a transaction of inr 535.87 against m/s. Paytm medlife on 19 april 2018. We had received valid debit instruction and that is why the amount was debited to your card vide acquirer reference number 15240588110000000001650.

Hence, we request you to contact the merchant by quoting the above mentioned acquirer reference number (Arn). We request you to revert us if you find any discrepancy.

Please feel free to write back to us for any further support. We will be happy to assist you.

We assure you of our best service at all times.

Yours sincerely,

On behalf of standard chartered bank
Jayapreethi r
Officer - customer care

Sir my paytm account is block before 10 days why is block and i want my account unblock as soon as possible what is the reason of block my accont no one respnose of my mails this is to much #

Dear sir[protected] को मैंने बैंक और बरोदा मैं 400 रूपये भेजे थे जो की अभी तक उनके खाते मैं नहीं गए है paytm costermere care को कॉल करने पर उन्होंने बोला की बैंक ऑफ़ बरोदा से सम्पर्क करो ..लकिन जब मैं बैंक गया तो उन्होंने भी मना कर दिया ...तो सर मैं आपसे सवाल करता हु क्या paytm को मुझे अब नहीं चलाना चाहिए क्या cashless मैं मुझे भरोसा नही करना चाहिए ...क्या मुझे सबको अब ये बताना चाहिए की कोई paytm इस्तेमाल ना करे आज मुझे कम से कम 42 दिन हो गए है ...कहा गए वो 400 रूपये क्या मैं उसे भूल जाऊ ..मैं किसके पास जाऊ आपके पास complain करता हु तो आप बैंक भेजते हो और बैंक क पास जाऊ तो वो आपके पास भेजता है ..सर plz मेरी ये प्रॉब्लम आप 3 दिवस मैं solve करे ...वरना मुझे मजबूरन patym को डिलीट करना पड़ेगा और मैं ये मुहीम करूंगा की paytm कोई इस्तेमाल न करे

Sir,

I have made transaction of Rs. 399/- for recharge jio, But transaction has been failed at that real time and my amount has been deducted from my bank account.

But still i have not received 399/- refund back to my bank account. Please do refund my amount 399/-. Kindly do As soon as possible, i want my amount back in my bank account.

Query Ref no. 68189880.

On 22nd may, i add money to paytm wallet 57, 000₹. But the amount was not add to wallet, amount deducted from bank nt add t wallet. I ask paytm they told within 7days amount was reverse to bank account but till amount was not add. Over of 7days now.. I dono why it’s take long time to reverse my money.. But still i didn’t get my money back. Please reverse my money as soon as possible

Paytm payments bank is worst service.
Since 120 days am daily mailing for my account was frozen issue with customer care. But they said to me. Sign out and sign in and ur account was already started again am going that but same issue reflecting your transaction was unsuccsess full your account was frozen. Daily am calling customer care but they tell me wait 2 days ur problem solved early but till 120 days 10000 above mails i have written but no responce my money 30000 is stucked by paytm bank # of this bank.

Hello,
This is in regard of double payment against below payment link sent by MEDLIFE.

{Your order OR3895GD-007A is packed & estimated to be delivered by: 19 Apr 11:00 PM. You can opt to pay Rs 535.87 online using link https://www.medlife.com/payment.html?orderId=OR3895GD-007A}

Once paid on given link at time of delivery, but excecutive denied for online receipt so we have paid in cash and he said trxn has been failed speak to customer care.

Now SCB bank has confirmed CC payment has been made to PAYTM MEDLIFE find as in trail.

Please check and confirm ASAP.
REGARDS,
Satish Sharma
[protected]

On 24-May-2018 7:19 AM,
Re: Your recent communication with us (KMM27458653V80328L0KM
"customer.care" wrote:
Ref : 05/18/071986/SP/CRD


Dear Mr Sharma,

Thank you for writing to us and giving us an opportunity to help you.


This is with reference to your e-mail dated 23 May 2018.


We must clarify that the credit card is only a mode of payment. When a valid debit instruction is received, we are obliged to make the payment to the Member bank of the respective Merchant Establishment towards the transactions debited in your card account.

As per our records, we wish to inform you that, you had made a transaction of INR 535.87 against M/s. Paytm Medlife on 19 April 2018. We had received valid debit instruction and that is why the amount was debited to your card vide Acquirer Reference Number 15240588110000000001650.

Hence, we request you to contact the merchant by quoting the above mentioned Acquirer Reference Number (ARN). We request you to revert us if you find any discrepancy.

Please feel free to write back to us for any further support. We will be happy to assist you.

We assure you of our best service at all times.

Yours sincerely,

On behalf of Standard Chartered Bank

I am unable to kyc my account to my [protected]
when i try to kyc above mentioned number to my adhar
error comes & message displayed that your adhar number is already linked to another number
kindly block permanently that account who used my adhar number
and after that i linked my paytm [protected] to my adhar
or
i am unable to reach customer care executive
please contact me on [protected] la.[protected]@gmail.com

This is regarding my order no: [protected].

The product should be delivered by 12th may, but still i didn't receive the product even today i. E, 28th may. I have called many times to paytm customer care support, and i didn't get any proper response from them.

They are keep me on wait in call more than a hour for connecting to their supervisor, and after staying for an hold also, the executive is telling me to wait for some it. It is the worst service i have ever faced, and need to escalate it.

Ref: 67670994
Ref: 67900209

Hi, i paid rs 4200 for vgp amusement park by using hdfc credit card through online paytm. The transaction got failed and amount also debitted, but still the amount not refund.in my hdfc netbanking statement, i got the website information only, i didn't get any order id information.
Date of booking: 22/apr/2018
By : amalavarshini b
Mobile no: [protected]

Please do the needful.

Regards,
Amalavarshini.

Irctc show my money is refunded but it is still not credited to my bank account by paytm sdk. I recived the below msg from irctc.

Dear customer,
We wish to inform you that, with reference to refund against pnr number [protected] /irctc transaction id [protected], an amount of rs. 280.0 has been processed as per below details:
Date of cancellation of e-ticket/date of failure of e-ticket booking:08-may-2018
Refund processing date:10-may-2018
Refund amount:280.0
Refund reference no:[protected]
Payment option used : paytm wallet

Normally the banks take time to process refund in
(I) for net - banking/wallets/cash cards transaction: 3-4 business days,

Please expedite

I had ordered horlicks 1kg and rajdhani besan 1kg in paytm around a month ago and the product i received was in such a horrible condition. The packets were torn inside the packet and it was all scattered in the box. The packets was rat bitten. I had initiated the return for both the products and requested for refund or replacement but the paytm team is fooling me by giving dates everytime i contact them and they say the refund has been initiated by them and actually they've not.
Pls look over to my complaint ref no. 64600452 & 64619362. Order no [protected].

Dear sir i have ordered a product on paytm regarding order id #[protected] airwick freshmatic refill citrus spice (250 ml) 2 pieces cost of rs 598, but i received the package godrej aer bathroom refreshners cost of rs 300 and there is no return or replacement please solve my problem with original products replacement which i have ordered or cancel my order as soon as possible thanking you.

My money is not refunded and there is no response from paytm call centre they messaged that they send money bt i haven't recieved it they are doing anything about my refund they say that money will be refunded after 14days but it have more than 14 days and i will not get my refund back i call customer care of paytm many times but they didn't receive it. Solve my problem

I purchased stonx powerbank 12500 mah from paytm. After couple of months it stopped working and even from the start i wasn’t getting 5000mah. It shows 6 month warranty but there is nowhere i can do the complaint. Why paytm allows such fake companies to sell their product. This is very disappointing and i would not suggest anyone to buy anything from paytm. I have always been a fan of apaytm but it’s high time we should start moving to competitors.

To whomever it may concern
This complaint is against paytm
Few day ago i made mobile recharge of rupees 139 using paytm mobile app but unfortunately the recharge was not done as per the company rule the amount of refund watch to be received within 7 working days as per their policy now the 15 days has been cross but still i have not got my money back i talked with their customer care they said me they don't have voice support for this issue now after all getting frustrated with their service i finally made a decision to lodge a complaint over here i hope this will help me to get my money back

I made online order to cake hut via online on 26/05/2017.So payment is done successful but order is not placed in the store .Transaction id for the same is [protected].I have checked with restaurants for the same, they are saying they didn't get any order like that

On 11th of may i have added 300 rs to paytm wallet. Where my transaction was successful in bank end, even i called bank customer care twice thru call they confirmed the transaction was successful and even thru email.

But paytm support saying that they haven't received the payment from bank it almost 15 days now the amount was not reflected at both the end.

Just now i have read many blogs many people facing the same problem but paytm have not provided any resolution. It looks people money are getting looted some where in this form

I have done a payment of electricity bill on 24 may 2018 my money has been deducted from my bank account (State bank of india) but my payment got failed. Your order no is [protected] and paytm txn #[protected] and pos 80600958 i have done a payment of 2669 rs. Which was 55 rs from my paytm wallet and 2614 from my bank account but after transaction failed non of my money has been rolled back to my account
I have contacted paytm customer care but no one is reply me properly. I have open many query many tickets but there is no rply to any of them a proper reply i request you to arrange a call from your side.
I have contacted the sbi customer care they r saying the payment has been send to the paytm.
I have contacted to the mpcz the electricity provider customer care they r saying they have not recived any payment.
It’s a humble request to you please see to this matter as soon as possible as non of you customer care is provided me any type off solution.
My paytm account is [protected].
It’s a humble request to solve my problem on prior basis.
The next step of my will be to file a complaint against you

I have done a payment of electricity bill on 24 may 2018 my money has been deducted from my bank account (State bank of india) but my payment got failed. Order no is [protected] and paytm txn #[protected] and pos 80600958 i have done a payment of 5921 rs.
I have contacted paytm customer care but no one is reply me properly. I have open many query many tickets but there is no rply to any of them a proper reply i request you to arrange a call from your side.
I have contacted the sbi customer care they r saying the payment has been send to the paytm.
I have contacted to the mpcz the electricity provider customer care they r saying they have not recived any payment.
It’s a humble request to you please see to this matter as soon as possible as non of you customer care is provided me any type off solution.
My paytm account is [protected].
It’s a humble request to solve my problem on prior basis.
The next step of my will be to file a complaint against you