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PayTM Mobile Solutions Complaints & Reviews

www.paytm.com

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Updated: Oct 17, 2025

Complaints 20048

Resolved

1743

Unresolved

18305

Bad 😕 It seems that PayTM Mobile Solutions has not focused enough on responding to their consumers’ feedback. Because of this, many concerns and issues remain unaddressed, making customers feel ignored and dissatisfied with their experiences.

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PayTM Mobile Solutions reviews & complaints page 190

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Address: Ahmednagar, Maharashtra, 422608

I ordered a physical debit card from paytm rs.125/- which was not delivered and returned by india post for some reason. As i have not received the product there policy initiates a refund amount of money. I've ordered my debit card once again which took 125 rupees nevertheless the first time ordered product was not delivered and refunded. I expect paytm to initiate 125/- rupees in my wallet.

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Address: Bhopal, Madhya Pradesh, 462003

Website: Paytm

Hello,

I own a restaurant and i happen to have a customer who paid me through paytm on 15/5/18 of rs. 546. He also sent me the screen shot of the payment he made. But, i never received any money nor did i receive any notification in that regards. I am attaching the screenshot of the payment he did.

Please check!

Thank you
Paras goplani
[protected]

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Address: Sundargarh, Odisha, 769003

Dear sir it is my 2nd complaint for the same issue as you know I am a disabled person so purchasing from online shopping now I booked a headphone for my daughter from Paytm last month whose order number is [protected] but it is missed by courier now the Paytm person telling it is not there responsibility so not refunding my money please help my name is Sanjoy

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S

subhendu chakraborty2018

May 18, 2018

I have tried to recharge UTS by Paytm Debit card. Amount Debited from the bank account but UTS not recharged and also refund not credited to Paytm bank.

subhendu chakraborty2018's reply, May 17, 2018

Paytm Showing payment successfull but UTS showing failure

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Website: PAYTM M

At time of booking of railway ticket from Latur road to Panvel through IRCTC app by Internet banking of axis bank Ltd through PAYTM M money was deducted but ticket not booked. IRCTC app said that payment not received from bank PAYTM M. Amount deducted is 781 RS. Please find the attached photo for details.

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Website: PAYTM Customer Complaints and Reviews, Toll Free Helpline and Email - 24x7 Customer Support w

Mere a/c se 67000 ka fraud hua h mei paytm ki customer care helpline ko cal nd meri problem batiye usne dhoke se saari details hack kar li nd mere a/c se saare money deduct kar diye yeah us customer care ka no.H [protected] mei aapko website bhi forward kari h jahai se mujhe number mila nd mera bank statement sir plz help me Suffering from big loss.

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E

Enaya

from Dhamtari, Chhattisgarh

May 21, 2018

Sir no action is taken regarding my problem.
Help me..

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On 12/05/2018 i have paid rs. 300 through my hdfc credit card a/c for top up the mobile prepaid mobno.[protected], i got message from hdfc that spent 300/- against paytm and also received message from paytm the transaction is pending with us so after 2 hour you can cancel the same. But i cannot receive further message or transaction details from paytm. This fact occurred on[protected] at 12:14 pm from my mob no.[protected], so please verify the transaction and cancel the same and return the amount of 300/- to my hdfc credit card a/c at the earliest.

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Address: Chennai, Tamil Nadu, 600124

Hi., my order number. [protected]. I have ordered wrist watch and paid money as no option of cash on delivery. And i received msg as delivered which is disappointing me. I have not received and continuously tried customer service number which is not getting connected. Really harrasement and i hate courier service and customer support. Please close my issue

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Hi, i am a new customer to paytm and i have been facing a serious issue with paytm since 15th may. I have 20, 000 inr in my paytm wallet and i am unable to use them any manner since all the transactions are being failed with some errors. I have called the customer care for close to 20 times but the all ways start with asking what is the problem, complaint number and keep saying the same answer which is sorry for the inconvenience and our background team is working on it you will get a resolution soon. But so far nothing has happened, i have emailed them with all the screenshots of the errors but they keep asking for the same again and again. I have to pay a hospital bill and i requested them many times to solve this issue since i have a medical emergency but they are not even concerned about my issue, if anything goes wrong in the hospital then paytm is solely responsible for that loss. I am here in with giving all the details including the complaint number so kindly help me getting my money from paytm. Complaint numbers : 66044302, 66060989, 66136129, 66230426 name: badavath ranjith registered mobile number :[protected] e-mail id: [protected]@gmail.com thank you

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Address: Lakhisarai, Bihar, 811311

Paytm cancelled my order n refund not granted i tried various time to contact with customer care but call never conmected to the given no. By paytm helpline so please help me out from this issue...

My oreder no is [protected]
Registered paytm no. [protected]

I had also tried to contact paytm by msg helpline also...

My order section also not working for the above mentioned order no.
Paytm customer service is very poor they harrasing there customer by there poor customer support services also

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Address: Vadodara, Gujarat, 390025

Mob; [protected]

Idea Cellular Order #[protected]

Transaction ID [protected]

[protected]:24:09 AM

Rs. 398/-

Idea is not take any responsibility please check trace mail

Dear Customer

Greetings of the day!

This is in reference to your email regarding online recharge.

Please accept our apologies for the inconvenience caused to you.

As per telephonic conversation with you on number [protected] dated 16th May 2018; concern has been discussed.

We are sorry, a payment or recharge made through a third party website does not show in our system. So we are unable to check the details of the recharge you have mentioned in the enquiry. Please contact the customer care of the third party website you have used for a recharge who will be able to assist you further.

We would have definitely helped you by refunding a full amount if a recharge made at our website (www.ideacellular.com) or through the banks’ website had failed.

Also, we would like to inform you that if you have received any communication regarding Idea form third party website, kindly provide the communication for further assistance.

Thanks and Regards,

Rajrajeshwari Panwar
Customer Service Team
Idea Cellular Ltd.

Jun 3, 2018

Complaint marked as Resolved

Dear Customer Greetings of the day! This is in reference to your email regarding online recharge. Please accept our apologies for the inconvenience caused to you. As per telephonic conversation with you on number 9725521154 dated 16th May 2018; concern has been discussed. We are sorry, a payment or recharge made through a third party website does not show in our system. So we are unable to check the details of the recharge you have mentioned in the enquiry. Please contact the customer care of the third party website you have used for a recharge who will be able to assist you further. We would have definitely helped you by refunding a full amount if a recharge made at our website (www.ideacellular.com) or through the banks’ website had failed. Also, we would like to inform you that if you have received any communication regarding Idea form third party website, kindly provide the communication for further assistance. We have taken note of your feedback. At Idea, we immensely value your feedback and suggestions for further improvement of our services. In Case you are not satisfied with the above resolution, you may prefer to appeal our Appellate Authority within 30 days of complaint closure. Your appeal can be registered through our IVR-198/Email/FAX/Post/in person. For more details you can visit our website www.ideacellular.com. Additionally, we recommend you to register your email address by sending an SMS as EMAILID(space)Email address to 12345 (Toll free from home network). Please note that email Id registration by SMS can only be done when the services of your number are active. You may also contact our Customer Care by dialing 12345 (nominal charges of 50 paisa / 3 minutes) from your Idea mobile number & in the event of any Request & Complaints dial 198 (Toll free). Thanks and Regards, Rajrajeshwari Panwar Customer Service Team Idea Cellular Ltd. -----Original Message----- From: [email protected] Sent: 05/15/2018 13:03:54 To: Customer Care Subject: 9725521154-Fwd: With reference to your Idea Mobile Number : 9725521154 and SR Number : Q1-205607285926 Please find attachment as per telephonic conversion which i received by paytm Regards, Ankit Jain 9725521154 ---------- Forwarded message --------- From: > Date: Tue, 15 May 2018, 1:00 pm Subject: With reference to your Idea Mobile Number : 9725521154 and SR Number : Q1-205607285926 To: > Dear Customer Greetings of the day! This is in reference to your email regarding online recharge. Please accept our apologies for the inconvenience caused to you. As per telephonic conversation with you on number 9725521154 dated 15th May 2018; concern has been discussed. We are sorry, a payment or recharge made through a third party website does not show in our system. So we are unable to check the details of the recharge you have mentioned in the enquiry. Please contact the customer care of the third party website you have used for a recharge who will be able to assist you further. We would have definitely helped you by refunding a full amount if a recharge made at our website (www.ideacellular.com) or through the banks’ website had failed. Also, we would like to inform you that if you have received any communication regarding Idea form third party website, kindly provide the communication for further assistance. We have taken note of your feedback. At Idea, we immensely value your feedback and suggestions for further improvement of our services. We recommend you to register your email address for your number 8140981040 by sending an SMS as EMAILID(space)Email address to 12345 (Toll free from home network). Please note that email Id registration by SMS can only be done when the services of your number are active. You may also contact our Customer Care by dialing 12345 (nominal charges of 50 paisa / 3 minutes) from your Idea mobile number & in the event of any Request & Complaints dial 198 (Toll free). Thanks and Regards, Bhumika Rewatkar Customer Service Team Idea Cellular Ltd -----Original Message----- From: [email protected]: 05/15/2018 12:26:28 To: Customer Care > Subject: 9725521154-Fwd: 9725521154-Re: Recharge successfull but scheme not activated\Your Service Request Number: C1-111822541705 ---------- Forwarded message --------- From: > Date: Tue, 15 May 2018, 12:25 pm Subject: 9725521154-Re: Recharge successfull but scheme not activated\Your Service Request Number: C1-111822541705 To: > Dear Customer, This email was sent from a notification-only address that cannot accept incoming email. Kindly do not reply to this message. Thank you for writing to us. We acknowledge the receipt of your email and we will respond to you within 48 hours. You may contact our Customer Care too, by dialing 12345 (@ 50 paisa / 3 minutes) from your Idea mobile number and 198 (Toll free) for requests and complaints. For any further assistance, do write to us at [email protected] for instant response please interact with us using Live Web Chat between 8am and 11pm by logging in to our website www.ideacellular.com. Thanks & Regards, Customer Service Team IDEA Cellular Limited

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A

ankit309

Jun 3, 2018

Still I will not received any updates

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I have complaint about the club factory for not being refund my amount but they told me the transections is done from their side but i am not able to find any transection on that date in my paytm account passbook or even i didn’t find that balance in paytm
I don’t know why this is so, once i tried to contact paytm i was entertained by computerized call and give me another number to call over, in this way they just mention different numbers to call over but i didn’t get a chance to talk with any human executive or employee, i think this being a good trick to fool peoples .

May 18, 2018

Updated by Akhilmehra0069 No updates yet

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I already done KYC process on 25 jan 2018, after that my paytm wallet working properly but when I am going to paid one of my payment amout 26300 at that time I am just able to transfer 10000 rs and then some otp issued occur and then PAYTM Re queried KYC again I already transfer 26300 rs in to paytm wallet then I have to paid my payment via other payment method and my remaining balance (16300) is stuck in to paytm wallet. So now I done KYC process again on 14 may but now paytm want 488 rs charges for transfer my remaining balance in to my bank account. There is some issue from Paytm side so why should I pay charges to them. Paytm haven's any customer case executive to resolved my issue. I also register complain twice into paytm support (query ref no. 65681558,[protected] but still there is no response from paytm side.

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I woke up today with my wallet balance deducted by ₹1500 for no reason.in my passbook yesterday (15/05/2018) the updated feed was that my wallet balance is credited by 1500 rupees (1000+500) but the next day's morning i. E on 3:20 am (16/may/2018) my money was deducted stating that "withdrawn due to dispute" and "money blocked by paytm". I was a customer who trust paytm at most but now i regret. My journey with paytm is not good. I advise everyone to not to use paytm anymore as your money is not safe with them at all. Kindly add money back to my wallet ([protected])

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A

Aman_gna

from Hyderabad, Telangana

May 17, 2018

Payment cut 4 times from my union bank account but confirmation not done so refund make as early as possible

A

ankush kehar

from Almora, Uttarakhand

May 17, 2018

My order No [protected] has been refunded and after replace it has to be delevered it on saturday

sir i have ordered one order actually i have to go somewhere and i need urgently
kindly dispatch my item as soon as possible for today

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Website: paytm.com

On 8 may, i tried to do 2 electricity bill payments, but on payment both bills payments failed and money got debited from bank, it said it would take 7 working days for money to credit in bank but it has not reflected in my account and also the transaction is not reflected in my paytm acc, i don't what to do. Transaction is not showing in my orders and money is also not credited, i also have sms and bank details of transaction showing money is debited but don't have paytm txn id or order id because it's not that order in my paytm account...

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Address: 560083

Hello team

Firstly let me give you again the background of the problem. On may 5th i had swiped the paytm card twice in the pos machine at revankar enterprises belgaum for a payment of rs 7000. The pos machine returned a message "transaction declined" both the times. I later used my axis bank debit card to make the payment and it was successful.

I later got an sms from paytm that rs 7000 has been debited from my paytm account. I checked with the merchant revankar enterprises and he showed me his settlement statement. There was no credit of rs 7000 from paytm card and it was only showing a credit of rs 7000 from my axis bank card. The merchant never recieved the payment from my paytm card.

Here are the details:

Merchant name - revankar enterprises belgaum

Mode of payment - paytm debit card used in the pos machine (Offline)

Amount - rs 7000

Date and time - may 5th 2018, 6:29pm

Please refund rs 7000 back in my paytm savings account.

Let me know if you need any additional information.

Aug 5, 2021

Complaint marked as Resolved

May 15, 2018

Updated by richudsouza Its been 10 days I am following up with Customer care. But there is no action yet from their end.

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V

Vinkal Thakur

from Patiala, Punjab

May 15, 2018

I have done the recharge on this no.[protected] in 199 rupees.i have paid the payment in Paytm upi address .my rupees cut on the bank.But not yet recharged

M

MYSTIC MUSIC

May 15, 2018

I tried making payment for my Vodafone number bill payment, for some reason it got declined . amount of 400 is deducted from Pay Tm account . refund is showing still pending. I have raised a query for it no reply yet or no one has contacted me,

Order ID : [protected]
amount of re: 400

N

Niketan Sharma

from Delhi, Delhi

May 16, 2018

I made a payment yesterday to domino's via paytm of 411 rupees which had a offer of cashback till 100 rupees. But till now i haven't received any cashback. How much time will it take . Please reply to my complaint asap.

G

Gourab Laskar

from Kohima, Nagaland

May 16, 2018

I have asked paytm abiut my problem of swlling gold which i have sold 4 days ago.. They told me that the money will be credit to my account within 72 hours.. But 72 hours are over now and its rhe 4th day.. Now they dont even reply... I need the miney very urgently.. Please help

S

Shivi Vyas

from Indore, Madhya Pradesh

May 17, 2018

I received 2500rs in my account from my brother and after some days my account got blocked I don't know why they blocked my account I still have 2450 rs in it and now it's no opening I tried to message them but no reply came to me .

A

anil_acer

from Mumbai, Maharashtra

May 17, 2018

Dear sir / madam

my name anil mishra my amt rs 276 is debited from payatm on 16/ may /2018 but amt not refund by payatm plese requst refund my amt rs 276

Vodafone India Customer Care

from Hyderabad, Telangana

May 21, 2018

Hi,

Kindly help us with your contact number using the following link, we will connect with you to discuss. http://bit.ly/1Q0RlZ8

Regards,
Vodafone India

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Address: Gautam Buddh Nagar, Uttar Pradesh, 121004

Website: paytm.com

dear team,

Please take a note of the transaction of rs 2777 done on my credit card that is not authorised by me and done thru paytm pgsi, although i have blocked my card post that transaction, please let me know the further procedure how will i get my money back.

For your reference i have attached the screenshot of message o[censored]nauthorised transaction and card blocking as well.

please feel free to contact me in case of any query.

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V

Vinkal Thakur

from Patiala, Punjab

May 15, 2018

I have done the recharge on this no.[protected] in 199 rupees.i have paid the payment in Paytm upi address .my rupees cut on the bank.But not yet recharged

S

Sasee77

from Tiruchirappalli, Tamil Nadu

May 15, 2018

Sir plz refund my money Rs950

V

Vision_Indy

from Gurgaon, Haryana

May 16, 2018

My order no [protected] delivery pending since 10 days and no help from customer care too.No clues!

P

[email protected]

Aug 16, 2020

Dispute of transaction and unknown: Transaction of Rs 750 has been made on Kotak credit card xx2594 on 16-Aug at PayTm (PGSI).????

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Address: New Delhi, Delhi, 110019

Website: [email protected]

This is Harish Babbar .My phone number is [protected].My Paytm account has been blocked .Its been two weeks .called so many times at customer care services regarding my problem but couldn't make is possible to solve the issue.plz consider ny problem nd solve it asap.

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Website: paytm.com

I placed an order on 6th of May. I have not received the order, but it is showing that order has been delivered. Even I have not got any call neither on the numbers which have been mentioned on delivery address nor on my registered mobile number.

I asked courier service, they are saying the order is delivered. From 11th May no one was at home to receive the order but the order is delivered on 12th of May then to whom they have delivered.

Order No.- [protected]

May 09, 2018

Mohit Sahani's response Please solve my problem

May 14, 2018

Updated by Shivani Dawar I placed an order on 6th of May. I have not received the order, but it is showing that order has been delivered. Even I have not got any call neither on the numbers which have been mentioned on delivery address nor on my registered mobile number.

I asked courier service, they are saying the order is delivered. From 11th May no one was at home to receive the order but the order is delivered on 12th of May then to whom they have delivered.

Kindly look on this and resolve my problem ASAP.

Order No.- [protected]

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M

Mohit Sahani

from Delhi, Delhi

May 15, 2018

Sir,
Mera aadhar card koi aur use kar raha h usne dhoke se mera aadhar card apne no.pe kyc kar liya hai. Jis wajah se mai apne no. P KYC ni kar pa raha hu.
Mera aadhar card no. Ye h[protected].
Please aap mera aadhar card no. Jis paytm no. Use ho raha h use turant block kare taki mai apne paytm pe KYC kr Saku

J

Jatin Thakor

from Ahmedabad, Gujarat

May 15, 2018

I transferred money from my wallet to my SBI account but still I didn't get my payment in my SBI account so amount is 11000 as I talk to SBI customer care they tell me the problem is with your paytm we can't do anything asked to paytm

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Address: 147001

My name is G.Nagraj using paytym long time.Paying bill payment shopping all things are going well. Past some time while i am shopping no promo code is applying on buying items always show a massage " Promo usage blocked ". I Complaint so many time but the customer care doesn't solve problem they aren't serious to solve the problem.
no.[protected]

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N

nitasha kumar

from Gurgaon, Haryana

May 15, 2018

I keshu, got deducted with INR 9000 from my account without making any transaction or for that matter I dont even use or have Paytm.

But i got a message from HDFC bank stating that my account id deducted with INR 9000 from my debit card with transaction in Noida for PAYTM 1293914.

Please look into this issue urgently.

D

deepanim

from Delhi, Delhi

May 16, 2018

Is the company officials of paytm are deaf or highly ineffiient or ignorant during their working hours. i m constantly complaining in the best possible way but still there is no action taken from their side.

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Address: Sundargarh, Odisha, 769003

Website: paytm

Sir as you know i am sanjay kumar mohanty a handycapped person depending upon online shopping with that advantage priviously paytm has cheated me several times but by your interference i got the justice now i booked a head phone on paytm my order no is [protected] order placed on may 1 and dispatched on may2 but till now i have not received the item but paytm not answering the mail please help me to give justice to a poor disable man

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P

Prativa Majari Naik

from Bhubaneshwar, Odisha

May 15, 2018

Bill 2 products Ki. Lekin one product or one empty

A

Aditya/Biru singh

from Varanasi, Uttar Pradesh

May 15, 2018

Sir maai appna account close Karna chahata hoo mobile no [protected]

ग

गौरव सूर्यवंशी

from Noida, Uttar Pradesh

May 16, 2018

As on date[protected] i had done payment to 1 mg via paytm . The payment was unsuccessful but refund not recd yet. Where is my money?

N

Naidu Gari Abbai

from Hyderabad, Telangana

May 16, 2018

Unfortunately the order was cancelled please send me my debit card and tell me the courier provider details thank you.

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