Dear Customer
Greetings of the day!
This is in reference to your email regarding online recharge.
Please accept our apologies for the inconvenience caused to you.
As per telephonic conversation with you on number 9725521154 dated 16th May 2018; concern has been discussed.
We are sorry, a payment or recharge made through a third party website does not show in our system. So we are unable to check the details of the recharge you have mentioned in the enquiry. Please contact the customer care of the third party website you have used for a recharge who will be able to assist you further.
We would have definitely helped you by refunding a full amount if a recharge made at our website (www.ideacellular.com) or through the banks’ website had failed.
Also, we would like to inform you that if you have received any communication regarding Idea form third party website, kindly provide the communication for further assistance.
We have taken note of your feedback. At Idea, we immensely value your feedback and suggestions for further improvement of our services.
In Case you are not satisfied with the above resolution, you may prefer to appeal our Appellate Authority within 30 days of complaint closure. Your appeal can be registered through our IVR-198/Email/FAX/Post/in person. For more details you can visit our website www.ideacellular.com.
Additionally, we recommend you to register your email address by sending an SMS as EMAILID(space)Email address to 12345 (Toll free from home network). Please note that email Id registration by SMS can only be done when the services of your number are active.
You may also contact our Customer Care by dialing 12345 (nominal charges of 50 paisa / 3 minutes) from your Idea mobile number & in the event of any Request & Complaints dial 198 (Toll free).
Thanks and Regards,
Rajrajeshwari Panwar
Customer Service Team
Idea Cellular Ltd.
-----Original Message-----
From:
[email protected]
Sent: 05/15/2018 13:03:54
To: Customer Care
Subject: 9725521154-Fwd: With reference to your Idea Mobile Number : 9725521154 and SR Number : Q1-205607285926
Please find attachment as per telephonic conversion which i received by paytm
Regards,
Ankit Jain
9725521154
---------- Forwarded message ---------
From: >
Date: Tue, 15 May 2018, 1:00 pm
Subject: With reference to your Idea Mobile Number : 9725521154 and SR Number : Q1-205607285926
To: >
Dear Customer
Greetings of the day!
This is in reference to your email regarding online recharge.
Please accept our apologies for the inconvenience caused to you.
As per telephonic conversation with you on number 9725521154 dated 15th May 2018; concern has been discussed.
We are sorry, a payment or recharge made through a third party website does not show in our system. So we are unable to check the details of the recharge you have mentioned in the enquiry. Please contact the customer care of the third party website you have used for a recharge who will be able to assist you further.
We would have definitely helped you by refunding a full amount if a recharge made at our website (www.ideacellular.com) or through the banks’ website had failed.
Also, we would like to inform you that if you have received any communication regarding Idea form third party website, kindly provide the communication for further assistance.
We have taken note of your feedback. At Idea, we immensely value your feedback and suggestions for further improvement of our services.
We recommend you to register your email address for your number 8140981040 by sending an SMS as EMAILID(space)Email address to 12345 (Toll free from home network). Please note that email Id registration by SMS can only be done when the services of your number are active.
You may also contact our Customer Care by dialing 12345 (nominal charges of 50 paisa / 3 minutes) from your Idea mobile number & in the event of any Request & Complaints dial 198 (Toll free).
Thanks and Regards,
Bhumika Rewatkar
Customer Service Team
Idea Cellular Ltd
-----Original Message-----
From:
[email protected]: 05/15/2018 12:26:28
To: Customer Care >
Subject: 9725521154-Fwd: 9725521154-Re: Recharge successfull but scheme not activated\Your Service Request Number: C1-111822541705
---------- Forwarded message ---------
From: >
Date: Tue, 15 May 2018, 12:25 pm
Subject: 9725521154-Re: Recharge successfull but scheme not activated\Your Service Request Number: C1-111822541705
To: >
Dear Customer,
This email was sent from a notification-only address that cannot accept incoming email. Kindly do not reply to this message.
Thank you for writing to us. We acknowledge the receipt of your email and we will respond to you within 48 hours.
You may contact our Customer Care too, by dialing 12345 (@ 50 paisa / 3 minutes) from your Idea mobile number and 198 (Toll free) for requests and complaints. For any further assistance, do write to us at
[email protected] for instant response please interact with us using Live Web Chat between 8am and 11pm by logging in to our website www.ideacellular.com.
Thanks & Regards,
Customer Service Team IDEA Cellular Limited
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