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PayTM Mobile Solutions Complaints & Reviews

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Updated: Apr 23, 2025

Complaints 20038

Resolved

1742

Unresolved

18296

Bad 😕 It seems that PayTM Mobile Solutions has not focused enough on responding to their consumers’ feedback. Because of this, many concerns and issues remain unaddressed, making customers feel ignored and dissatisfied with their experiences.

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PayTM Mobile Solutions reviews & complaints page 197

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Address: Pune, Maharashtra, 411048

Website: Paytm

I booked two movie tickets via paytm for 1370rs.. With order no. [protected]...the amount was deducted from my bank account but the ticket wasn't booked... Now paytm is not replying for my queries... Didn't get any refund till yet... They are a bunch of frauds and thugs.. They are not replying to any questions as well.. Their toll free number is a waste of time.. As nothing will be solved over that

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Address: New Delhi, Delhi, 226001

Sir,
My paytm account is registered with [protected].on 12 th april i was adding Money in my wallet.but money was deducted from ny bank and not added in my wallet.
At that time this transaction was showing in history as unsuccessful but after that it just disappeared and i wasn't able to complain.
I am attaching screenshot of transaction

+1 photos

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Address: Rangareddy, Andhra Pradesh, 500072

All my Paytm cashback has been showing a status of Refunded back and in the statement, it displays as Cashback failure, I have completed my KYC and was affirmed by customer care employee that the cashback would be credited after few days.can you please look into my query and let me know why the cashback is still not credited, also could you please let me know the reason for the failure of Cashback.

+1 photos

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Paytm payment bank has unable to transfer money to my bank and I am very much shocked to know that because at the time of new with this bank all facility like debit card, easy transfer, no transaction charge and all this attract us but after the month of period such thing is happening with customer. It is very bad to serve any customer because we have faith that at any instance we can transfer our money to any bank but this not happen and I am facing trouble to transfer.
Paytm says trusted app
Shame on you Paytm
My account detail
[protected]

+1 photos

Apr 27, 2018

Updated by harshad pongde Paytm payment bank has unable to transfer money to my bank and I am very much shocked to know that because at the time of new with this bank all facility like debit card, easy transfer, no transaction charge and all this attract us but after the month of period such thing is happening with customer. It is very bad to serve any customer because we have faith that at any instance we can transfer our money to any bank but this not happen and I am facing trouble to transfer.
Paytm says trusted app
Shame on you Paytm
My account detail
[protected]

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A

Anil Kumar Gupta 0111

from Delhi, Delhi

Jun 18, 2018

Abe bhai ni gye paise okkk

upi id no[protected]

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Address: Thane, Maharashtra, 421301

Hello
I was paying my vodafone postpaid bill through paytm. I have done two transactions out of which one was failed. Second one was also declined by the vodafone.
My transaction no. Are
[protected]
[protected]
I was notified about refund being initiated but haven't received yet. Its more than 24 hours.
Kindly do the needed.
Waiting for your positive response.

Thank you

+3 photos

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Address: Nadia, West Bengal, 741121

Sir i try to order a mobile 13, 999rs on flipkart18.4.2018 using paytn payment bank debit card.after submit otp my transaction was failed and money debited.
when i called flipkart flipkart says seller dosnt received the money plz contact bank.i also called bank customar care but bank says the transaction was successfull.plz help me what can i do now? its allredy 8days i wait for refund.but no refund recevied.plz help me. my paytm payment bank transaction id is[protected] and refrence number is[protected] plz refund my money.flipkart says call the bank customar care we dosn"t received the ammount.and bank says transaction was sucess full.plz help me.i attached flipkart mailed screenshoot and bank statement screenshoot

+2 photos

Jun 7, 2018

Complaint marked as Resolved

after 45days i received my money back..

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C

chaita ha

from Bengaluru, Karnataka

Apr 27, 2018

+1

Paytm customer. Care. Numbers anounce always busy in trying to two days

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Iam booking ticket salen to chennai egmore from 05.12.2017 but trancation was fail 2 time and money has deducted from my sb a/c
Journey date -26.12.2017
Train no & name of train - 11064 & sa chennai exp.
From - salen to chennai egmore
Ticket booking date – 05.12.2017

Ref no. Inb/[protected]/paytm mobile soulions - amount rs.461.80

Ref no. Inb/[protected]/paytm mobile soulions - amount rs.461.80

+1 photos

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Iam rasool, iam transfer money 2000 rupees to receiver paytm number is [protected] name as santhos via my debit card, but such receiver not receive that money, and also iam not receive
Amount value is 2000
Order number is[protected]
DC transaction code is [protected]
Please let me know above transaction status
I want get back my money to my paytm [protected] wallet

+1 photos

Apr 26, 2018

Updated by Rasool9705 Iam Los money below transaction

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V

vandu joshi

from Naini Tal, Uttarakhand

Apr 27, 2018

Paytm has deducted 402.11 and 402.11 on my bank account for train booking on 11 April 2018. But booking has not confirmed. Paytm has not refunded my money till now. So please Check this complain and solve it as soon as possible .

iam loss money - Comment #3080899 - Image #0

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Website: paytm.com

I have recharged to my JIO number on 11 april around 5:20 PM and paytm has deducted money from my wallet but recharge was not successful.(Transaction Rference #BV000008QWBD)

So i contacted to JIO customer care and confirmed same that recharge was not successful (Query Ref #[protected].

Now my problem is when i contact reliance JIO they are saying contact PAYTM and if i contact paytm these people are saying contact JIO care. This has been raised 15 days ago. and there is no proper response from PAYTM

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Address: Buldhana, Maharashtra

Website: PAYTM MOBILE SALUTION

Paytm blocking my business account without any reason and my wallet balance not transfer to my bank account my wallet balance is 7658 i call custmer care he say i am not solve this problem you send email i am sending mail to paytm and paytm say you added 559 in wallet this faq transection but i don't know who adding amount in my wallet i request paytm to know about this and refund my amount please help me for solve this problem

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Address: Kozhikode, Kerala, 673032

Today I had transferred Rs.3000 to my PAYTM wallet from my account no but the amount did not get credited to PAYTM wallet..Kindly do the needful..What should I do now either to get PAYTM wallet funded or recredit my bank account with Rs.3000...This is the first time I am getting a complaint on PAYTM wallet filling
Regards
Ramprasad

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Address: Sagar, Madhya Pradesh

Today i want to book my tatkaal ticket from bina to lucknow by my credit card no [protected], train no 12103, pytm received amount from my bank but could not paid to irctct due to this my tatkaal ticket could not booked, but amount is rest with pytm so please return amount to my bank with confirmation to me on my mobile no [protected], amount is rs423.81, incidents time 11.19am thanks and regards
Mahendra kumar jain
Regional office
Civil civil line sagar

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R

Radhe Shyam Gaur

from Jodhpur, Rajasthan

Apr 26, 2018

There is an amount of refunding cancellation of railway ticket from IRCTC has been deposited in my Paytm account I want to withdraw this amount and 2 deposited in my related saving bank account please help me I have tried so many times but the system display sms se SMS sending failed please resolve this problem as soon as possible thank you

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Address: Mumbai City, Maharashtra, 400070

Website: www.paytm.com

I haven't not received my order yet which i was supposed to received by 22 april 2018.in spite of following with courier team and paytm customer cared there seem to be no resolution. They are not cancel the order and neither they are deliver the product. Highly frustrated
Order details
Order no : [protected]
Pediasure premium chocalate 200gjar

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K

Krishna Singh Jadaun

from Mathura, Uttar Pradesh

Apr 26, 2018

I want to cancel the appointment of kyc agent for full verification so what can i do for this?

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Website: Cherpulassery

I purchased a woodland from paytm rs 3300 woodland men1033111 sandal, within 4 months its totaly damaged and now i can't use that, please take action against this kind of product,
My order number :[protected],
I need immediately resolve my problem, pls don't sell fake products at high price,

+2 photos

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Address: 391165

I done recharge of rupees 509 on 25th april at 12:32 am at night and then i done another recharge of rupees 509 on same number by mistake which i want to do on another number. Now paytm is refusing to take responsibility to do refund for this and vodafone is also refusing to do refund as they saying that that is not thier mistake
Please help me out

+1 photos

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H

hemadeepika

from Alampur, Telangana

Apr 25, 2018

I am not getting the available seats. I want to book a movie ticket.I want to book a ticket in SBTL vizag tomorrow.. Please do it fast

vodafone prepaid recharge - Comment #3078852 - Image #0

A

ABHISHEKH KAUSHIK

from Indore, Madhya Pradesh

Apr 25, 2018

May paytm app wale se request karta hu ki may kal Apne Paytm app k profile number update Kiya phri Uske bad mere wallet me 7023 rupaye tha wo zero balance ho Gaya may aur Kuch nai Kiya hu bas KYC complete Karne me liye Kiya th aur may Apne Purana mobile number se paytm app chalana Chahta th mujhe Chahiye to please help me मुझे अपना पैसे चाहिए सर

vodafone prepaid recharge - Comment #3078863 - Image #0

G

Giri Devi Prasad

from Delhi, Delhi

Apr 26, 2018

Sir
on date 25 April 2018 11:58 PM from my credit debited 8000.00
rupees by paytm unknown person .without my knowledge . so there is check and return of cc no.[protected] name Devi Prasad Giri . so pl. arrange to refund my amount...Rs. 8000.00 from my card .

vodafone prepaid recharge - Comment #3079665 - Image #0

P

punamp

from Nashik, Maharashtra

Apr 26, 2018

Shipped: Urbanela American Diamond Gold Plated Mangalsutra With Chain And Earring For Women : Designer Mangalsutra ADM02-RED has been shipped and will reach you by Tue, 17 Apr. Track your order at http://p-y.tm/5fmo2y Flat Rs 200 Cashback on headphones, pendrives & more http://pytm.ml/Head

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Address: Mumbai City, Maharashtra, 400092

Website: Paytm

I used paytm to book a rail ticket using uts mobile app on 17th april. My paytm screen froze and so had to hit my mobile back button. I got a message stating the paytm transaction will be cancelled if hit the cancel button. I confirmed and hit cancel. My ticket was not booked but the pay tm money of 168.50 was debitted. When i contacted paytm they are telling me to contact uts. When i confirmed the cancellation why shpould i be contacting uts. Paytm should not be washing off hands this way from any transactions.

Apr 27, 2018

Complaint marked as Resolved

Got a refund from PayTM. Thanks, the issue is resolved.

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K

Katya Kaunswal

from Noida, Uttar Pradesh

Apr 25, 2018

Metro card is recharged at Paytm but card is unable to read at the AVM machine. Hence money is stuck in the card itself. Card number is 57277738.
Money recharged by mobile number- [protected].

The executive says that the card is defective and that the amount shall be refunded but I doubt.

uts ticket not booked but paytm debited - Comment #3078764 - Image #0

J

Jenny Rajput

from Mumbai, Maharashtra

Apr 25, 2018

Encounted an error when applying coupen

uts ticket not booked but paytm debited - Comment #3078826 - Image #0

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I m not able to done kyc because my aadhar is linked with an other number which i does not know the mobile number. Plzz link mah aadhar card with mah new number. I have do at complaint at help and faq center but thee is no response at all from there. Complain registered twice but no action is taken regard mah complain. Plz help me its an emergency and i also want to open a paytm bank account. So i need kyc done

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H

Huzefa Maththa

from Rajkot, Gujarat

Apr 26, 2018

I cant book tickets at near by cinema and i cant apply promocode for movie booking what should i do.

kyc showing error - Comment #3079764 - Image #0

V

Vardhan Ammineni

from Chennai, Tamil Nadu

Apr 26, 2018

My account is temporarily blocked.. from many days.. i have sent messages for many times.. but no one r responded.. would u like to solve the problem r not
... ph no:[protected]
email:[protected]@gmail.com
what is the problem with my account... why r u doing like this.. pls do something...

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Address: Gautam Buddh Nagar, Uttar Pradesh, 110083

Website: paytm.com

On september 10, 2017 i transfer rs. 13000 to one of the retailer from my paytm wallet account after scan his bar code but when transaction showing successfull on last step it has been credited and showing to mr. Sukhdev account instead of retailer (Mr. Rattan lal) account after that i checked with retailer as he said he didn't link any account with paytm and he didn't recieved any amount in his wallet, so i contacted with paytm and i sent 40-50 emails to them, but always they are misguiding even i sent screenshots also to paytm, in some emails they replying like illitrate, they do not understand, but in some emails they understand and they asked me for retailer (Mr. Rattan lal) cancelled cheque and i send them in march first week after that no response coming from paytm side, worst experience with paytm. My wallet transaction id is [protected] which is done september 10, 2017 03:30 pm

+1 photos

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Y

yogeshsadasshiv kulkarni

from Aurangabad, Maharashtra

Apr 25, 2018

Dear Sir,
I am Transfeered RS.15000/- Date.6/04/2018 in my Axis Bank credit card. But not credit this Amount my Axixbank Account .
Details. Date.6/04/2018
WalletTxn ID.[protected]
Rs. 15000/-
Please Solve this quey

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Website: PAYTM

I have two paytm accounts, for one account kyc done, for the second account i can't do the kyc. I have amount in 2nd account so i cant transfer that amount.
So i swapped my numbers, then two numbers changed but the amount didn't transfer from this account to that account...
And i tried to add new number according to their instructions to the account but it showing bad request. And i can not able to use that amount

For this last 1 month onwards i tried to contact paytm customer care people but they are not responding properly..
In the below i sent photos of conversation that had with customer care service

+6 photos

May 01, 2018

Updated by vaka jayanth they asked me my adar card number and photo of the adar card (KYC) for their proof, after verifying they will send the money to my account having [protected]

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V

vighneshbilse

from Nandura, Maharashtra

Apr 25, 2018

₹ From my bank account, by PayTime. The bill of 1114 has been paid but the process has failed and my bank account has become 1114 Debit

not able get back my amount from my paytm account, due not cooperation of paytm - Comment #3078777 - Image #0

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Address: Rangareddy, Andhra Pradesh, 500035

Two guy ripped me, and cheated me and took Total 1500.😥😥😞😟. please refund my money it's my hardwork.please😍😘😥.so please please refund my money back please.iwill be waiting for ur news.

+4 photos

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