PayTM Mobile Solutions Complaints & Reviews

I had book ipl match dd vs rcb (2 ticket total of rs.2753/-) which was previous schdule on 21st april 2018 which was reschedule to 12th may 2018 and i got message from paytm either to option refund or retain the ticket. I opt the refund option and file on their mobile app and upload the screen shot to paytm mobile app under "help and support" on 30th march 2018 and i recieved the confirmation message says that your refund will be intiated after 6th april 2018 and to be credit to the source account where i had paid the amount at the time of booking. On 6th april i again send message to paytm that i still not get the refund. Again message says your refund will be processed after 6th april 2018 and amount will be credit in 7-14 working days in my account.

I had still not get the refund of rs.2753/-

Sir,
My friend transfer money from his paytm wallet to my paytm payments bank on that day it is showing in partnering status and when we both make a complaint then we get a message from paytm that the problem resolved and the amount successfully credited in beneficiary account.. Ref no: 60225341
Again i raise a complaint that still not received and i attached the latest screenshots of my bank passbook. On april 10 my complaint us highlighted by adding new ticket no: 60295336
Today called about to know the status again paytm executive's create new ticket no: 60545628.
Sir payments bank is a new concept you have to take special care when complaint raised.
Kindly resolved my issue..

Order no. [protected]
i placed a item from your site but when i unboxed it, the box was empty.
then I immediately requested for return and also contact the customer care service. after picked up the item the pickup agent said that we can't pickup the empty box.
i try to contact your customer care service but not any response.
please help.
and please upgrade your customer care service

Have done a transaction on 4 april which was failed and i have got a msg from paytm care team.

Than i have complaint about it to paytm team they told me once the transaction is success full and once fail for same transaction.

Till not i do not get my money back in my account.

Dear sir/ mam,
My name is shruti pandey. I have a paytm wallet. This complaint is regarding their ignorance towards their customer privacy. Two days back i recharged my paytm wallet. When i was adding the money, i didn't get any alert from them that without kyc i’ll be unable to use my own wallet's money. After recharge when i tried to make payment to my vendor, i got an alert that without kyc i can’t transfer the money. Helplessly when i started the kyc procedure, apart from my adhaar number they want my personal information (Which was irrelevant, but they made it mandate) like my pan card number; occupation; income; mother's and father's name. Being a customer i felt unsafe while sharing these informations. After kyc, they want to send someone at our place for a mandate verification. My point is that they already have our debit & credit card details/ bank details saved in our paytm account, our adhaar details; our pan card details & our personal information. On the name of kyc how can they send someone at our place for verification, when we are already verified indian citizen by the govt of india. They are not even government body then why they need so much personal information, especially when we are just using paytm account as a wallet. When a billion-dollar organization like facebook can loss its customer data, how can they (Paytm) are playing with our crucial information on the name of rbi guidelines.
Please take some serious step in this direction and do the needful as these days most of the organizations are asking for different kind off personal details on the name of kyc and rbi guidelines. Please make some strict guidelines for the organizations and make it public so that innocent people should know that how much personal information they can share on the name of kyc, else i am sure that we will face some serious scandal in near future.
Hope to get this issue resolved soon.
Thanks & regards
Shruti

Dear paytm mobile solution
145, 100 rupees from my account has been deducted without any reason.
And we have found after up to dating my bank passbook it shows that paytm mobile solution has been doing online transactions since from 20.07.17 to 09.11.17.
So i kindly request you to please refund the money back to my account.
If not we will complain to the polish.

Waiting for the reply

I already bses electricity bill payment through paytm platform online. But not cashback received till time. Attach order & invoice number.
Customer care email id so many times mail but email id reply always please contact customer care number but everytime call contact number busy wait so many hours. Please resolve early. Attach order screenshot

I have added 300 to my paytm wallet.. Paytm takes 2 days to add 300 to my paytm account... Every time its showing transaction pending.. After 2 days it has been added to my paytm wallet.. I got irritated kind of service your providing so i decided to refund back my money to my bank account then i did the transaction then it was showing money will debited in your account with in 7 working day.. Now its 5th day still i have not received my money and i got message from paytm that your money has been refunded to your bank account but i have not received yet and they giving pathetic service.. Support center is nothing but wasting of time and money not even answering the call they giving only excueses... Still no response from paytm.. Am going to file complaint in consumer court😡

What happened, what you did, i don't have any reply from you since 3days. Plz read all previous chat with you for better understand my issue. I again request you to plz close/ block my payment account linked with [protected] completely. I don't want to use it anymore. And don't have that mobile number with me now, i lost it and i can't get that number back and i don't remember password also. And i don't want to continue to use that paytm account any more in future by changing number so please block/close the account permanently as soon as possible. Reply your action dont make unnecessary delay

Hi,

I forgot my paytm password and not able to connect customer care number.

After trying for long time, i messaged to help line chat to provide password reset link on my registered number.

But i did not get any resolution yet and this is really unsatisfactory being a regular customer of paytm.

I have attached screenshot of my request reference number.

I request you to process the request on highest priority.

Request reference number[protected]
Mail - [protected]@gmail.com

Mi order id is[protected]
Mene dhbvn me bill a/c n. T14su610089 paid kia lekin bill paid nahi hua or pessa bhi refund nahi hua mene cancill bhi kar dia tha Mene 1700.0 rs. Mere atm se kata tha pos 80600958 atOne97comm
Paytm txn#[protected] iske madhyam sepessa kata gya h
Kab refund hoga or konse a/ c me hoga .jaldi btana ji. Me kafi presaan hun 1700/ rs kab refund hoge mere

Dear,
My name prakash kumar mohanty, i beg to say that my card is used by other person i don't who but i received 1 transaction messages and debit from my account for using paytm app, the date of the transaction is 05.04.18 time 9.44 amount 8446.00 & the same is not done by me so i requested you please cancel that transaction and refund me my debited amount. Give me information booking was order to deliver which name and address. I already complain file to bank.
Please take serious action about it and make a transaction secure for all customer. I am waiting for your positive response. For further inquiry you can call me or contact us.

Cardholder name - prakash kumar mohanty
Card last 4 digit - xxxx xxxx xxxx9518
Mobile no -[protected]

Dear sir/madam,

Today (10th apr18) i have done online transaction through paytm gateway and paid fees for delhi public school, durgapur rs. 29, 968.88 vide ref. No. [protected].

The amount is deducted from my axis bank saving a/c but not credited to the dps school account.

You are requested to please process the payment or refund the failure transaction to my account.

Thanks & regards

Dear sir/madam,

I want to talk to your customer care representative regarding the below mentioned issue.

The help & support no.[protected] provided did not support my requirement.

Today (10th apr18) i have done online transaction through paytm gateway and paid fees for delhi public school, durgapur rs. 29, 968.88 vide ref. No. [protected].

The amount is deducted from my axis bank saving a/c but not credited to the dps school account.

You are requested to please process the payment or refund the failure transaction to my account.

Regards,
Sanjay kataruka
Mob. No. [protected]

Dear sir,
I have ordered a v guard vew 400 plus stabilizer on 4th april 2018 for rs. 8240- and payed the amount by debit card then i have cancelled the order on 5th april 2018 around 7:30 pm. Since then i have not received any refund. Today when i mailed them they informed that the amount has been refunded and advised to contact my bank. But when i ask them for refund details and transaction details they are not replying. Please help my contact number [protected].
Even when i tried to check the details of order it shows error.

I am having paytm app in my mobile, and i saved my credit card in that. From april 1st 2018 paytm.com is daily 1000 rupees is deducting from credit card without any standing instructions or without my consent. I thought this issue fraud my credit card and misuse of my credit card.
Paytm is misuse my credit card and drawing 1000 rupees daily from april 1st 2018. Till date paytm is already 8000 rupees is debited from my credit card.

So take the necessary action against this issue and refund the same amount to my credit card.

Lakshminarayana

My order number: [protected].
I made a purchase of samsung s9 + during the initial days of its release at a samsung phone showroom.
During purchase, i was told i would get 6000 cash back and the message was shown on the paytm mall app that i am eligible for cashback.
However after purchase, they told me to wait for 10 days for the cash back to be credited. After 10 days they say all crap reasons like your card is not eligible for this offer, your card cannot receive cash back blah blah.
Now is this a new trick of paytm? Promising cashback, making them wait for 10 days and then say no cash back - they copy paste a standard message they have for any issues/complaints you raise against the cashback.

These are cheap tricks! I would rather purchase a phone in other shops where cash back would be credited to my creditcard rather than being fooled by paytm.

Now provide me with cashback or take back your phone!
You dont deserve any trust paytm...!

Sir
Paytm has blocked my account. The message i am getting is 'your account is temporarily blocked for login'.
I have been using it extensively for my day to day use. A large sum of money, that i am in need of now is also blocked with this action of paytm. My kyc too has been done many months ago. I had lodged a complaint through their mobile app but haven't received any response yet. What am i supposed to do now?

Dear sir / madam

I paid 280 /- for the petrol at swaminarayna service station, nadiad on 7th april, 2018 at 07:49 hrs. I have received the message inbox as "paid rs.280.00 to swaminarayan service stat. Wallet txn id:[protected]."

But the petrol provider has not received the payment. Also it has not been refunded to my wallet.

I contacted on toll free no. For posting the complaint but line was busy and i lost my money balance also.

Kindly look into the matter, do needful and replay me via phone no. Or email that mentioned below.

Regards

Pawan varandani
Mb. [protected]
Pawan. [protected]@gmail.com

I have registered "7pe70 offer". I followed all the guidelines that are mandatory to avail the above offer. On dated 27.03.18, 7th and last transaction was completed but as per the offer 70/- (Seventy rupees) has been credited in the wallet. Till now no amount has been credited. So you are required please do the needful to maintain the good faith in paytm.
Thanking you
Vineet kumar
Paytm regd. Mobile no.=[protected]

Date of incident: 08.04.2017
Mobile number: [protected]
Refund to bank is in pending status. But amount debited from my wallet.
They simply mentioned bank, but din't display which bank.
Bank txn id:797133
I KINDLY REQUEST YOU TO HELP ME IN getting my amount refunded to the bank.
It's been a day, still i dint get any response from paytm, even after dropping an email