| Address: Meerut, Uttar Pradesh, 250001 |
Onn 28th Feb at 21:30 hours, I have received a message from Paytm that "As Per RBI guidelines, you can do free money Transfer from your Paytm wallet to bank a/c till 28.02.18 visit http://m.p.tm/rbic to know more" message came from transactional ID "VKPAYTMB"
my concern are - First of all if this was a regulatory message from RBI then why did Paytm blast this message to their customer's on the last day.
second concern is:- believing on the message I transferred Rs 14800 partly 5000 +5000+ 4800 into my saving account but for every transaction I was charged 3% as Fee, means Paytm charging Rs 3 per Rs 100 transaction to your bank account. However same kind of message was blasted by "JIO Money" and I transferred Rs 2000 into my saving account from "JIO Money" without paying a single penny as a fee.
I called to Paytm call centre and ask the relevance of this message, that lady had no idea and on my request she logged a complaint on 1st Mar-18 but till now everything seems in vain. I have still to hear from PAYTM people.
Requesting RBI to look in this matter and help in refunding my amount deducted in the form of fee by Paytm.
Transaction ID- [protected]
Cancellation ID- [protected].