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PayTM Mobile Solutions Complaints & Reviews

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Updated: Oct 17, 2025
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Bad 😕 It seems that PayTM Mobile Solutions has not focused enough on responding to their consumers’ feedback. Because of this, many concerns and issues remain unaddressed, making customers feel ignored and dissatisfied with their experiences.
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PayTM Mobile Solutions reviews & complaints page 220

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B
bhavika01
Mar 6, 2018
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Hello sir/ma'am
I forgot my paytm password so i go for password reset and i link which is send by u from dat link also m nt able to change my password.
As when link open there is two options either u request to chnge password or not.. Den i select the 1st option den proceed for it den again tere is d no. To call for security reason nd den receive new link nd do the same
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    P
    Prasad_tap
    from Pune, Maharashtra
    Mar 8, 2018
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    Address: Nashik, Maharashtra, 422009

    I transferred money on 3rd march from my sbi account to other account, money got deducted from my balance but hasn't received to them... The status is showing pending... I called customer care,
    They said that the money got transferred successfully but the transaction is still showing pending... Seriously need some expert advice for it... I even checked the receiver's bank statement, it doesn't show any payment received
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      A
      anuj8092
      from Hazaribagh, Jharkhand
      Mar 5, 2018
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      Address: Deoghar, Jharkhand, 815353

      Hello team,

      mera paytm no [protected] mai kuch din phle 200 rupye apne paytm payment bank se wallet me add kiya tha or 02/03/2018 ko refund bank me karne ka request kiye to transaction pending ho gya bt 05/03/2018 ko kisi dusre ICICI bank me pesa transfer ho gya .
      transaction pending ka report pahle v kiye yhe
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        M
        Mvlakshmi
        from Manuguru, Telangana
        Mar 5, 2018
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        Address: 533004

        Sir,
        I have paid an amount of Rs. 6999/- for purchase of Redmi 5a mobile to Star Net Technologies on.[protected].
        The amount was paid by me through Paytm by swiping my Andhra Bank Debit Card.
        A message received from Paytm on 11th January 2018 that the payment is successful and the Order ID is 296.
        Another message Received from Paytm on 18th January 18 reporting that Payment of Rs 6999/- to Star Net Technologies has failed and the money will be credited with in 7 to 14 working days.
        I have contacted the Bank made a complaint. The says the amount paid the Merchant on 20.01.2018.
        Till this date I have not received any Mobile or Money to my ANdhra Bank Account.
        The Paytm also not responding to my complaints.
        I request you to look in to the matter and see that my amount is returned back to my account.
        With Regards,
        MSSARMA
        5th March 2018.
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          D
          Dev Yadv
          from Narnaul, Haryana
          Mar 5, 2018
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          Address: Gautam Buddh Nagar, Uttar Pradesh
          Website: paytm.com

          I tried to add money Rs 100 to my paytm wallet on 21feb 2018 .But the payment failed(as shown by paytm application).
          I tried again but still it failed. Somehow later Rs 200 was debited from my Bank Account in favour of paytm, but only Rs 100 was added to my paytm wallet and
          the other Rs 100 was neither added to paytm wallet nor bank account.
          I complained to both Paytm and my Bank
          but my problem was not solved even till today March 5 2018.
          The money is not refunded even after 14 days as said by Bank officials.
          Important details for the transaction is-
          Order no.- [protected]
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            A
            adarsh goud
            from Hyderabad, Telangana
            Mar 5, 2018
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            Address: Ranga Reddy, Andhra Pradesh, 500039

            Sir plz transfer my money to my bank account I'm asking from 18Th onwards anyone was not caring...customers which was scanned was not transferred in my account and the amount was around 7000, I'm begging u to give my money ...we are low class people, 7000 was very huge amount for me ..plz give my money plz ..my mobile num is [protected]
            And also Paytm registered mobile number also that one only
            View replies
            Still they didn't took my complaint
            Reply
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              F
              Fareeha Khan
              from Muzaffarnagar, Uttar Pradesh
              Mar 5, 2018
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              I want to complaint for an account on paytm . The page is on instagram named everything_store00. I had ordered cosmetics from there and the person named ria on paytm asked me to make a payment on his paytm account.. After the payment being made that man blocked me from the instagram page and i have not even received the product or the cash back .. I need the paytm unit to kindly interfere in the matter so that i get my money back and take some strict action regarding this page so that he is unable to continue with such frauds in the near future.. Thankyou.
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                S
                Shrikant Chandrakar
                from Gidam, Chhattisgarh
                Mar 5, 2018
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                I have transfered money from paytm wallet to my personal Bank Account (Return to Bank). But Money is Deducted From my Paytm Wallet but amount is not reflecting in my bank account.
                transfered Date from Wallet to Bank[protected]
                and[protected]
                Please kindly resolve My transaction issue as Early as Possible and Please find the attachment of Acknowledgement copy which is Generated By Paytm

                regards
                Shrikant Kumar Chandrakar
                Email-DR.[protected]@GMAIL.COM
                Mob-[protected]
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                  M
                  Maddineni Pranith Srujan Roy
                  from Guntur, Andhra Pradesh
                  Mar 5, 2018
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                  Website: www.paytm.com

                  I have booked tickets on irctc and paid debit card with paytm gateway but later i cancelled the tickets. Irctc refund history says amount re-funded and is sent to paytm-ag on 28 feb 2018. But it is 5th march 2018 and still money is not credited to my account. The details of cancellation are attached in the photo. I have found that there are many people with the same issue so i request you to take action against this paytm payment gateway.
                  View replies
                  I had fixed deposit the amount in the paytm bank and I am trying to redeem the amount from the fixed deposit but the money is not getting transferring to the savings bank account and it is showing that there is a problem with the bank partner
                  Reply
                  Within 3 days Rs.200 missing from paytm wallet. Transactions are also not visible.kindly help.

                  On 25th feb balance was Rs.250
                  Reply
                  As per RBI guidelines,
                  Today there should be no charges would take by paytm for sending wallet balance to bank.
                  But however they are charging for it.
                  Paytm mob. No [protected]
                  Name-SUMIT KUMAR YADAV
                  Reply
                  My paytm account no.is [protected]. I paid my electricity bill through this account but payment deducted from my account twice and my order no. is [protected] and now paytm team does not give any response to my email and call.
                  Reply
                  I am Visited 3 or more petrol pumps in balanagar and idpl area its located in Hyderabad Telangana all Petrol stations employees are saying paytm is not working for petrol why the are showing Paytm Accepted Here.
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                    K
                    kumarnitinsingh
                    from Kishanganj, West Bengal
                    Mar 5, 2018
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                    Address: 843315
                    Website: Cyber Cafe

                    My a/c no. [protected] from 27/02/2018 transaction id-[protected] 00:20:49 pm bala nce available mine a/c but money send fromtransaction id-[protected] 01:17:26 pm from payment failed order no.[protected] does not my a/c available balance provide to me. National consumer docket no.[protected]/03/2018 registered complaint and send my email id - [protected]@gmail.com report from nodal officer email [protected]@paytmbank.com but does not balance returned provide & kyc aadhaar link approved mine a/c no.-[protected] & [protected]
                    Thanking you
                    Kumar nitin singh
                    Mar 05, 2018
                    Updated by kumarnitinsingh                     immediately Taken Action to You Sir.
                    View replies
                    What is this i cant send any fund to other. And you are not attending any call. Help me
                    Reply
                    My UPI number is[protected] given complaint aginst refunding of amount but i dint received still let me know the status for the same
                    Reply
                    I have not not anything but paytm has cut my money from my account
                    Reply
                    My ID and password incorrect for forgot for my Id block so please my paytm open
                    Reply
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                      Q
                      qwerty_09
                      from Delhi, Delhi
                      Mar 5, 2018
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                      Address: Chandigarh, Punjab, 160047

                      Hi,

                      My name is manpreet kaur and i have initiated a recharge via paytm on 17 jan, 2018. The amount got deducted but recharge does not get processed. However i was expecting that amount will be refunded to my amount but that does not happened.
                      I am expecting that amount should be refunded to my axis account through which i had done the payment.

                      Expecting a quick response from your side.

                      Thanks,
                      Manpreet kaur
                      View replies
                      I ordered a product on paytm and my product is delivered my i didn't recieve my cashback. For this i contacted paytm multiple times but paytm didn't respond.
                      So plz help me...
                      My order no-[protected]
                      Contact no-[protected]
                      [protected]@rediffmail.com
                      Reply
                      Subject: Cancellation order refund money
                      My paytm number is [protected]
                      I shopping or order and payment this for paytm mall but some reason i cancel my order now after 4-5 days paytm not send my cancellation money as refund money.
                      Please give me my refund for cancellation order
                      Reply
                      I ordered an Earphones on 23 February And delivery date of this is 18 march...its nearly One month.Due to delay I wanted to be cancel the order but but it doesn't have cancellation what can I do?
                      Reply
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                        A
                        aanshunique
                        from Borsad, Gujarat
                        Mar 5, 2018
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                        Website: www.paytmbank.com

                        With due respect i want to say that i am ashutosh tiwari i have my account in paytm payments bank and in uco bank i transferred amount of rupees 3500 from paytm payments bank account to my uco bank account but that amount is not credited in my uco bank account but debited from my paytm bank account kindly help me please
                        My paytm payments bank account number
                        [protected]
                        Uco bank account number
                        [protected]
                        Transaction i'd - m321888
                        Imps reference number[protected]
                        My email id
                        [protected]@gmail.com
                        View replies
                        Hello,
                        I tried to revert money from wallet to account. Total amount Rupees 5900/-. Also tried to contact paytm customer service but not conected with reprecentive. Please look into this issue. Screenshot of transaction attached below.

                        Regards
                        Ashish Paranjpe
                        Reply
                        I have added 10000 to my paytm and the money has transfered back to the bank but i have not got the money to the bank
                        Reply
                        I had bought kurtis through jabong and pais through paytm. But paytm took the money and not giving to jabong. Jabong cancelled my order and now paytm is not refunding my money of Rs. 697. Kindly help
                        Reply
                        Recharge of Rupees 1000 is done of my play store due to mistake ..please give me a money of recharge
                        Thank you
                        Reply
                        I am unable to login in my paytm account and I also had forgotten my password
                        Reply
                        Hlo.
                        In my account on 10/2/18 customer paid 609/rs.
                        But neither showing nor added in my account. Even I got msg that time from Patty.
                        Reply
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                          S
                          Sushant Singh Chouhan
                          from Aurangabad, Bihar
                          Mar 5, 2018
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                          Address: East Singhbhum, Jharkhand, 831007
                          Website: irctc.co.in and paytm.com

                          As i have cancelled ticket on Irctc 18/02/2018 and it is showing that refund has been made to paytmsdk but i have not received any amount as the transaction was made through debit card through paytm gateway.Kindly revert back as soon as possible i am attaching the relevant transaction id with this complaint.
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                            T
                            Thejas U P
                            from Vijayawada, Andhra Pradesh
                            Mar 5, 2018
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                            Address: Mysore, Karnataka, 571105
                            Website: Paytm.com

                            On march 1st i used paytm wallet to pay for flight tickets on airasia website using my debit card. The booking was cancelled due to non payment and it was confirmed by the payment gateway of airasia. But the amount ₹3470 was debited from my bank account attached with paytm wallet despite the transaction being unsuccessful.
                            The sms about the deduction have been received and i have attached a screenshot of it.
                            I waited for 4 days hoping that it was some technical glitch and the amount would be refunded but i haven't recieved any refund, the query raised with paytm customer care support through paytm app has not been addressed.

                            Paytm wallet -[protected]/[protected]@gmail.com

                            So i want to know what needs to be done and when will the money credited back to my account?
                            View replies
                            I have done my payment but not get a recharge . paytm is the worst app. the numbers are not responted c c reps. even not getting mails.
                            Reply
                            Money has been deducted from my bank account
                            But my friend didn't receive money
                            Reply
                            HELLO,
                            I HAVE ORDERED A PIZZA on 17th Feb, 2018 FROM DOMINO'S WORTH rS. 470 AND I HAVE PAID THROUGH Paytm. i got 300 discount as late delivery for my order which is return processed by dominos to paytm. but till the date i have not getting my 300 RS back to my account.
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                              S
                              Shubham sharm
                              from Qadian, Punjab
                              Mar 5, 2018
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                              Address: Pathankot, Punjab, 145001

                              I sent money to a person by paytm qr code... I sent him amount and now he is missing.. I could not able to find his address or paytm number through qr code..
                              Even i am not saying to refund my money because it is hard for you to do that. But i am expecting a help from paytm to find that person for me..
                              I have his wallet txn. No.
                              His qr code...
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                                H
                                Hardip Chaudhary
                                from Ambala, Haryana
                                Mar 5, 2018
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                                Address: Hisar, Haryana, 125001

                                Hello, my name is hardip chaudhaty and i have bought galaxy s8 from paytm mall offering cashback of 10, 000 and yet cashback is not credited into my wallet and my limit is not complete means the limit is 20, 000 per month n i barely used 3, 000 my order id. Is - [protected]. The mesaage shows that the cashback will credit into paytm wallet within 10-12 days and here i am, my product is delivered yet the i am facing problem with cashback with a huge amount of 10, 000
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                                  M
                                  Mohammed shahul
                                  from Ongole, Andhra Pradesh
                                  Mar 5, 2018
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                                  Address: Bangalore, Karnataka

                                  Hello team,

                                  I had 100rs in my patym wallet so thinking that i recharge 50rs to the number [protected] on 2nd march at 22:23hrs. I got a message from my icici bank stating that congratulations! You purchase for rs 250 cash back on voucher worth rs 5000 is successful from big bazaar.

                                  How system can do this wrong debit from my account via paytm?

                                  Dc transaction #[protected], amount rs 4948 and total amount is rs 5050.
                                  My register mobile number [protected] for you reference.

                                  Listen i did not purchase any vouchers, kindly investigate and credit my amount back to account..

                                  Regards
                                  Mohammed shahul.
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                                    M
                                    Mahendar budde
                                    from Manuguru, Telangana
                                    Mar 5, 2018
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                                    I am doing the upi transcations daily through paytm.in my account 300 rupees balance is available on 28/2/2018. While doing the transaction it shows you transcation successful but the successful amount is deducted from my account and it is not added into my account and on 3/03/2018 while doing transaction 50 rupess deducted and on 4/03/2018 at 10pm 100 rupess is deducted so please check the transaction history and refund the amount as soon as possible.
                                    Regards from,
                                    Budde mahendar.
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                                      D
                                      Dinesh Korupolu
                                      from Bengaluru, Karnataka
                                      Mar 4, 2018
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                                      Address: 560095

                                      I have purchased a phone 10 days back from my payton account. Mobile number is [protected]. Still now i have not received the cash back which is promised to me that is 2000 rupees. Your customer care ppl are pathetic and call never gets connected to customer care. Feeling regret to purchase in paytm. Plz help in resolving my issues.

                                      Regards
                                      Dinesh k
                                      [protected]
                                      [protected]
                                      View replies
                                      I made a transfer of 100 rs from paytm using upi txnwas successful but I did not receive the 1000 cash back please check the screen shot and do needful
                                      Reply
                                      Sir.
                                      Dated[protected] i Recharge my idea number [protected] at Rs 398 in your paytm. Recharge amount was deducted in my bank account but my mobile number recharge is not done. so please refund my my amount immediately.
                                      My bank account number is Karnataka bank-[protected].
                                      Thanking you.
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                                        S
                                        sumit987654321
                                        from Mumbai, Maharashtra
                                        Mar 4, 2018
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                                        Address: Mumbai City, Maharashtra, 400054

                                        Dear sir/madam,
                                        I would like to inform you that somebody has misused my above noted paytm a/c on 10/02/2018 vide transaction id-[protected] & [protected]. Informed paytm management as well as police station santa cruz west. (Mumbai). After several follow up i received only rs114.40 from [protected]@paytm.com and they are instructing me to take legal help for balance amount from the receiver [protected]. I am also attaching herewith the reply received from [protected]@paytm.com
                                        Hence i would like to request you to kindly take appropriate action against paytm management to recover my amount misused for fraudulently.
                                        Thanking you
                                        Sumit suman
                                        View replies
                                        Sir i have paid electricity bill on Bill Payment for Gulbarga Electricity Supply Company Limited (GESCOM) [protected], but i wont recive cash back sir, , , ,
                                        i cant able to reach you still regarding the above issue, , , , so pls call me to this number my number is [protected] immediately as soon as possible sir, , , , ,
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