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PayTM Mobile Solutions Complaints & Reviews

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Updated: Oct 17, 2025
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Bad 😕 It seems that PayTM Mobile Solutions has not focused enough on responding to their consumers’ feedback. Because of this, many concerns and issues remain unaddressed, making customers feel ignored and dissatisfied with their experiences.
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PayTM Mobile Solutions reviews & complaints page 221

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C
CA Debesh Gupta
from Dehri, Bihar
Mar 4, 2018
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Website: Paytm

I made recharge of Rs.399/- theough Jio app on 11th Nov. 2017. The recharge didn't take place but the money was deducted from my account. The order no. is JPT[protected].
As the Jio validity was expiring i made another recharge on 13th Nov.2017 for Rs.399/- again which was successful. But it is very unfortunate that the amount deducted for the failed recharge has not yet been refunded to me. The contact no. for complaint that you display is always out of service requesting to call later. I am very frustrated with the malafide intentions of Paytm.
If my issue is not resolved forthwith i will take it up with ombudsman and will start a campaign against Paytm on social media by similarly aggrieved people.
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    I
    ImTamal
    from Kolkata, West Bengal
    Mar 3, 2018
    Resolved
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    Resolved

    I added rs. 3, 200 into my paytm wallet from my zaggle kuber rbl gift card on 02/03/2018 at 09:08 am. On 03/03/2018 at 02:05 am i accidentally clicked on 'return to bank' option and instantly rs. 3, 200 debited from my paytm wallet and said 'paytm has refunded rs.3200.00 to your bank (Transaction id: [protected])'. But still now no money refunded to my zaggle kuber rbl gift card. Please do me the needful as soon as possible, this money is very important to me.
    Mar 5, 2018
    Complaint marked as Resolved 
    Today 05/03/2018 morning, I got my Refunded money back in my Zaggle Kuber RBL Gift Card. Thanks to Paytm Support Team. Great job, no issue now.
    View replies
    Amount is deducted from my paytm bank account but the beneficiary didnot recieve the money.please solve the case. Transaction happened on 1March 9.42am of amount 6000...please refund the cash
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      S
      saggiibro
      from Mumbai, Maharashtra
      Mar 3, 2018
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      Address: 324008

      Regarding to the kyc process kindly shut down your company as soon as possible because it is useless and the procedure is not compatible to the users, paytm will fall in the future this is happening and it will not take long until this kyc will take you down, your scheme are full of a crap.

      Thank you,
      One of yours obedient user ansh rathore (Mogli)
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        C
        Chinna Chinny
        from Hyderabad, Telangana
        Mar 3, 2018
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        Address: 500073
        Website: paytm.com

        They Accepting payments through qr code and completed status successfully, But they didn's send that to the merchant. If you call regard the issue to the Care center They Just said some error and doing time pass thats it. Just they doing business with our money saying some false information to us. Dont believe paytm. its started doing fraud.
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          M
          Md Sharfraz Ansari
          from Pune, Maharashtra
          Mar 3, 2018
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          Address: Pune, Maharashtra, 411057

          Hi team,
          I am a paytm merchent and while returning 3700 to my bank amount has deducted from my paytm wallet but status is pending it has not received to my bank you people are telling it take some few hours but it almost 40 hrs and my payment to vendors are pending due to this. If it is going to happen in future i am not going to use paytm i will use tezz app by google and i will advice other also to use tezz app.
          Please resolve my issue soon my txn no is [protected]
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            A
            Arji Nagendrakumar
            from Tiruvalla, Kerala
            Mar 3, 2018
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            Address: Visakhapatnam, Andhra Pradesh, 530007
            Website: Paytm money

            Sir, the number [protected] is using my aadhar number for paytm money and also talking very abusively please take necessary action. The number was also using abusive language please block that number and do me the needful
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              U
              ushok
              from Delhi, Delhi
              Mar 3, 2018
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              When we want to add money thru debit card/atm card, it ask for KYC -even after filling the desired details three days back, it is not accepting our request for adding the amount in paytm-again and again same message of KYC-even though sometimes we click cancel or O.K but again not accepting for the last three days.
              Mar 03, 2018
              Updated by ushok               amount is not added in paytm and unnecessary KYc norms are sent again and again
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                H
                HR Host & Dost
                from Nagpur, Maharashtra
                Mar 3, 2018
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                Address: Vadodara, Gujarat, 390022
                Website: halaplay.com

                Hello sir,

                My paytm mobile no.:- [protected]

                Email:- [protected]@gmail.com

                I have did 500 rs. Transaction on 02nd march 2018 from to add balance in my halaplay account. How ever balance deducted from my paytm wallet but amount not received in my halaplay account. For your refrence i have added screen short photo of both halaplay wallet and paytm transaction of 500 rs.
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                  S
                  somu4848
                  from Alampur, Telangana
                  Mar 3, 2018
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                  I have recently completed my kyc of my paytm account and i. Opened paytm payments bank. I registered for bhim upi with my paytm payments bank. While i was doing transaction with paytm bhim upi, it was showing your transaction has failed and was rejected by remmitance bank. When i contact the paytm payments bank costumer care they don't even contact to coustemer care and suddenly the call drops. I repeatedly reported my problem to paytm costumer care. They don't even rply. Pls help me and worst customer service from paytm
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                    A
                    Ankysony
                    from Renukut, Uttar Pradesh
                    Mar 2, 2018
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                    Address: Jhansi, Uttar Pradesh, 284001

                    I was going through a laptop model hp Pavillion bk-002tx its price given is 61k lumpsum when i went through its details i find that details are given of bk-001tx which is another varient of the model in i5 where as i was thinking it to be i7 because bk-002tx is i7...
                    I request paytm to see it and clear the issues related
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                      D
                      deepak1019
                      from Jaipur, Rajasthan
                      Mar 3, 2018
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                      Money of 200 is debited in paytm wallet but not credited in my sbi bank account even after 24 hrs. Your website says that wait for few hrs. But how much time?   replace all
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                        K
                        Karthick Renga
                        from Jhanjharpur, Bihar
                        Mar 2, 2018
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                        Sir i'm karthickrenga g from chennai 2 days back i have linked my aadhar with paytm because of some paytm workers who told that i[censored] linked there will be 200 rs cash back on ur mobile recharge they told a promo code aadhar200" but if i enter that it is showing that it was invalid. Then why i should do that. If there is no cash back of rs 200 i would not link my aadhar with paytm. To make us link they are giving a vague information
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                          M
                          Manisha Pasumarthy
                          from Udaipur, Rajasthan
                          Mar 2, 2018
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                          Address: Bangalore, Karnataka, 560043
                          Website: Paytm

                          I tried calling u many times but i couldn't get any response from you. The problem is u people have flagged my account and showing the reason that i have done many cancellations and abused ur time but it is quite incorrect. I am very disappointed about that as i did many transactions using paytm app. So this not correct way to treat a customer. I never abused u people without any proper reason. So plz unflag my account or else respond to my complaint. Or else atleast provide proper customer care number
                          View replies
                          dear sir plz check my account flagged money not transferring from wallet to saving account plz check and clear the issues i had called many time to customer care but there is no response there is 12000rs in my wallet and we want to transfer it in my saving account

                          user name - shobh nath nishad
                          phone number [protected]
                          email id - [protected]@gmail.com

                          regards
                          shobh nath nishad
                          [protected]
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                            B
                            Balaji Msd
                            from Hyderabad, Telangana
                            Mar 2, 2018
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                            Address: 506004

                            I have transferred my paytm wallet balance to my bank the amount was deducted in the wallet success message poped up and after checking my bank balance the amount is not reflected in the bank account. I have transferred my wallet balance from paytm to my bank which is registered in the paytm and the amount is not reflected in the bank account and i need an answer why would this happen and solve it immediatle
                            Mar 02, 2018
                            Updated by Balaji Msd                             i need it o be solved as soon as possible
                            View replies
                            Same thing happened with me also... ₹1450 didn't reflected in my bank account
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                              C
                              cybovijay
                              from Indore, Madhya Pradesh
                              Mar 2, 2018
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                              Website: paytm.com

                              I have booked a ticket from irctc and select payment method as paytm wallet and select credit card in paytm payment. But irctc showing payment failed paytm not showing the order and i got message from paytm successfully received payment from my bank and amount deducted from my credit card balance but this amount is not showing in paytm wallet and i am also not able to complaint about this because there is no option for such type of issue in paytm.

                              Thanks and regards
                              Vijay singh chauhan
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                                N
                                narenashok
                                from Delhi, Delhi
                                Mar 2, 2018
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                                Address: Chennai, Tamil Nadu, 600063
                                Website: paytm

                                My self Naren, on dated 02rd March 2018 without my consent from my hdfc salary/saving account some amount has been deducted through paytm (Fraudulent paytm account)
                                I didn't share any details regarding my account i. E. Debit card no., cvv, pin no. Or any otp with anyone. Even i didn't received any otp on my registered mobile no. Of account.

                                Below is the detailed msg i have received on my registered mobile no. To my hdfc account;

                                1st msg received:

                                Thank you for using debit card ending 2976 for rs.3000.00 in noida at paytm1293914 on[protected]:14:54:47
                                Mar 02, 2018
                                Updated by narenashok                                 Reference number is[protected].. The above Transfer ID: IB[protected] is wrong
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                                  A
                                  Anmol Patel
                                  from Bengaluru, Karnataka
                                  Mar 2, 2018
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                                  Address: Udupi, Karnataka, 576104
                                  Website: Paytm

                                  Through sbi bank debit card i was paying my Idea bill of Rs 328/- Initially it show transactions declined and I was trying two times . Few minutes later I got message from bank that both times cut off from my account Total Rs. 656/-. So please take strong action against it. I tried calling Paytm customer care but i was always kept on hold.
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                                    S
                                    shyamt18
                                    from Tirunelveli, Tamil Nadu
                                    Mar 1, 2018
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                                    Website: paytm

                                    Somebody ([protected]) has called me up in my paytm registered phone of mine and said "u have won a gift for a purchase made in paytm mall. To get the gift u have to purchase a product from paytm mall worth rs.4000 and above on which they will attach the gift. Also the order will be reflected in my orders tab of pytm mall account. I was made to pay the amount of rs.4999/- (The price of the product i chose) to one mobile number [protected] through paytm app, which they said was the paytm number of paytm mall. After payment, there is no response. Also the phone from which call came is switch off.
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                                      B
                                      Bitcoin Crypto - Binance world
                                      from Bhubaneshwar, Odisha
                                      Mar 1, 2018
                                      Resolved
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                                      Resolved

                                      Address: Bangalore, Karnataka, 560036
                                      Website: www.paytm.com

                                      I have done a transaction of 5000 rupees from my icici bank on 28/02/2018 at 10:12 pm. My amount from my bank got debited but it is not reflecting in my paytm wallet. My transaction number is [protected], my order number is [protected], wallet transaction id is [protected]. Please do me the needful as soon as possible, this money is very important to me.
                                      Mar 2, 2018
                                      Complaint marked as Resolved 
                                      Hi thanks, I received the refund to my bank account.
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                                        A
                                        Annu786
                                        from Coimbatore, Tamil Nadu
                                        Mar 1, 2018
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                                        I actually wanted urgently cash in my Paytm account and then I transferred some cash of RS 3000 from bank account to my Paytm account but the amount has been deducted from my bank account but still it is not yet transferred to my Paytm account or wallet please kindly help me out to get my cash back I tried transferring this amount yesterday night. Kindly reply back
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